My appointment was at 4 pm. I walked in and there was no one at the front desk. I could hear someone talking, like, in the back. The office was very clean and professional looking. I was the only person in the waiting room. It took about 20 mins before someone came in to view and finally acknowledged me. She let me know that the consultant was out sick, they tried to contact people to reschedule and they must have missed me. She did offer that she might be able to do the consult via Zoom but it was up to me. I asked if Id get the same service as if the consultant was in person. She said no, not quite. She handed me a form to fill out and said shed be back to see what Id decided. After sitting there for just over an HOUR from my appt time, another lady came and said they were so sorry but Id have to reschedule and someone would contact me soon. Waste of my time, my gas (45 min drive btw)... ugh! Frustrated- yes, I was, very. Thus,1 star.

Stopped for the free consultation... dont have the money for hair again but if I did I would think about this as an option.

They place is great! The staff is the best! Never been treated so good like your part of the family!

I have loved being with Hair Club for several years now. Robert and staff have made me feel so comfortable with the loss of a lot of my hair. It can be a roller coaster ride of emotions when that happens. They guide and support you along the way. Don’t want to go anywhere else. They’re great! They make me look great!

I have just reached starting my fifth year at Hair Club Ann Arbor. I have a very good and trusting relationship with all of the staff, starting from the very friendly and helpful voice who answers the phone and greets you as you walk in, Elyce is professional and always manages to work out whatever issue you may have. Always striving to make things right.I was a loyal Robert Customer, it was because of him I even signed up. I will say as my Robert is trying to retire, I was nervous at first but when I was placed with Katie and she rocks! Trying new hairdos I was probably to scared to try.... But she talked me into them and they are great, people stopping hairdos. Really, things like who does your hair?....To wrap this up, there are bunch of great people there at Ann Arbor, headed up by Christina and Kelly. I look forward to my sixth anniversary with Hair Club.

Kelly has been my stylist, and she has helped me gain my confidence back. I am very grateful to her and the staff. The staff is very professional, but also makes you feel like family.

Kelly rocks. Shes been doing hair for 15 years or more. She is so much fun, I need a nap after a salon visit, LOL. THank You!

Went their 4 consultation.....service was horrible!!!they didnt even give information about their facility! My consultation was done over video chat😕

Robert and Elyce are a joy to work with. Pleasant demeanor and always helpful. The staff is very professional and attentive to the clients needs. Robert is an exceptional stylist who is also an excellent conversationalist.

I have been a client for 1.5 years. My fears: being made fun of by the guys, looking like Im wearing a rug, or it slipping off embarrassing me. First, being made fun of. I play hockey with the same guys weekly and go to the gym everyday. The club handled this by restoring gradually. NO ONE NOTICED! Only one of the guys said you look younger, what did you do?Next, looking like Im wearing a rug. I was able to brush, style and use my head normally. Amazing feeling to suddenly have hair again.Next was slippage. It stays put, feels natural and looks great. They will tell you to wait 24 hours for the adhesive to set before sweating. Not possible with my bodybuilding schedule. I get around this with home maintenance if needed. Not difficult. And if I stay out of the sauna for the day of my service I have no problems.I went wakeboarding last year and neither the wind or the lake water affected me.I also wanted a natural hairline in the front. I did not want to comb it down to hide the hairline. I can brush it back and spike it up. It looks like it is mine. No one looks at my face then up to my hairline. Freaky great.To put it in a nutshell, if you are thinking about it, check it out. Christina at the Ann Arbor club is no pressure all the way. Dont worry about being pressured or sold. It wont happen. And I have used all the stylists at the club. They ALL know their stuff. Sometimes I wish someone would notice so I could brag about the experience. Do it.Randy Moore 62 years old

Just cant get the color Righthyyhehhrhhhht on asw inr

The Ann Arbor Salon is fabulous! The staff there is very helpful, accommodating, talented and knowledgeable.

Great place with great service. My stylist, Kelly M, always takes great care of my hair.

I have been a loyal client since 2009. This is one of the only solutions that actually works for my alopecia. I would like to thank Elyce for being so helpful to my family. Also I am thankful to Kelly for all of her help both with my hair/alopecia and my life.Hannah J

Always helpful and pleasant staff work me to have great experience.

Kelly is the best!!!!