I brought my kid there for a check up on a Saturday morning. We were called within 5 minutes of our appointment time. Dr. Majmudar examined my kid thoroughly and addressed all questions we had. She asked good questions to make sure her patient is getting good care. We really appreciate her kindness and professionalism! The bill was upfront so that we did not need to guess how much we would be billed. We are very grateful to find Ryan Health.

I scheduled an appointment in their online system which was very cumbersome. Showed up and wasnt registered and the doctor I was supposed to see no longer worked her. Lost very valuable time.

My doctor left this practice in December and I was told I would have uninterrupted care after she left. I had been getting a prescription filled since she left for months. Suddenly, I am unable to get a refill because I havent seen a new doctor. I asked for this to be taken care of immediately as it is not my fault that the doctor left and if I dont fill my prescription I will have an issue with my care. I was told i would have to wait 24-48 hours and that is the best they can do for me. I am out of town and could not be available for an in person appointment and was told I could not do an appointment over the phone.

I schedule an appointment here ( new patient ) and when its close to the date its doctor not in office smh. If you not gonna do your job just say that.

Whenever you call the Ryan health center they now have this callback system once they call you back depending on you scheduling an appointment or whatever it is depending on If the operator wants to deal with you they will hang up the phone on you especially a guy name Hector he does it all the time

If you’re willing to call and be told that they’re experiencing high call volume every time you do call then they offer you an option to have a callback but guess what? YOULL NEVER GET THAT CALL BACK! Oh but when they do actually return your phone call then you’re on hold for 10 to 15 minutes without actual person while they are supposedly looking for available dates for an appointment!! ITS RIDICULOUS!! It’s frustrating

My mother had an appointment today and they told her her appointment was yesterday. I received text notifications and email messages for 3/3/21 9:30AM appointment for her ultrasound and they still wanted her to wait and then rescheduled her for sometime next week. My mother is elderly and I feel that if they arent accompanied by someone , staff will overlook what they say and put them on the backburner. DO NOT GO TO THIS RYAN CENTER .

This facility have the BEST staff EVER! I had the best treatment I could wish for. Everybody, beginning from the janitor to physician are all humane and they are truly there to give the best care. The care they provide is second to none and the nurse are angels!

The PA Louise Austin needs some serious re-training in bedside manner. When discussing information with patients she is very dismissive, unsympathetic, rude, and impatient. All terrible qualities of a “doctor” which she isn’t, but even a PA should still learn halfway decent bedside manner. If you end up having to see her, don’t expect much concern or care.

I am so greatful for the staff here, especially Ms Ashely! She is the best. This location is the best and the staff so far has been offering exceptional service and for that I am eternally grateful. The level of service is compared to none, I would recommend Ryan health 97th street location to anyone.

The physicians are hit or miss- some are great, most give subpar, rushed, rude care. Getting ahold of the scheduling department is a nightmare.

I had the best experience there in the eye clinic. Ran into a problem with my insurance and they were professional and helped me handle it. The eye department and the patient records department were awesome. HIGHLY RECOMMEND!!1

Being in the field of human services for 14 years, Ive been dealing with numerous providers for a long time. I can definitely say it was a change visiting this location compared to the location on 10th ave. Its quick, bright, and huge. I love their color scheme. Its so inviting. The staff is professional and so sweet. Ryan Chelsea on 10th Avenue is so abrupt, unprofessional, and barely answers the phone. So, Im thankful that the 97th street location was a breath of fresh air. :)

The most unprofessional medical practice I have ever had the misfortune to be involved with.After following my doctor from her previous position, I made an appointment. The front desk/answering service was extremely rude when I tried to reschedule my appointment that had been cancelled by my doctor. Because I think highly of my doctor, I persevered and left a message for my doctor - which, frankly, I was not even sure she would get, due to the hostility I had received!My doctor eventually got back to me after 2 days and personally scheduled a new appointment 2 weeks later. She also apologized to me for the rude treatment I received from the answering service/front desk.I was advised to come in 30 minutes early on the day of my appointment as I had to fill out various forms. My appointment was set for 8:30am and I arrived at the Center by 8:00am, after driving into NYC (1 hour and 15 mins). When I entered the building I was told by the security guard that he thought my doctor had called in sick. I went upstairs to the office and was given some forms to complete. I then asked the woman at the front desk if she knew whether my doctor was coming in and she said that she was expected. I informed the woman at the front desk of what the security guard had told me, and after making a phone call, she confirmed that my doctor was not coming in. I am not sure at what stage I would have been told this...... had I not mentioned it?I am a business professional and I consider this to be unacceptable behavior in every sense of the word. Why was I not notified by text, email or phone that my appointment had been cancelled? Instead, I wasted my time, effort and money battling NYC commuter traffic. I incurred tolls and parking fees, not to mention the cost of gas! Neither the Center nor my doctor had the courtesy to contact me ahead of time.Nobody should have to waste this much time and effort without the courtesy of some prior communication. This is the digital era for goodness sake! We all carry cell phones.I wholeheartedly accept that we all get sick....... but please, have the courtesy and professionalism to call and inform us ahead of time.How disappointing this whole experience has been and I pity anyone else who has to go through a similar situation.I am thoroughly disgusted with the practice in general and my doctor, for not having the common courtesy to call, when they/she knew I was coming long distance for this appointment! SHAME ON YOU!!!!

Worst doctors office I’ve ever been to. First of all, You’ll be lucky to get someone to answer the phone without waiting on hold for 30 mins and if they do answer they’re not very helpful. Ive never had so many issues just trying to get my perscription refilled in my life as I have here. I’m almost out of medication and have waited a week with no call back and my pharmacy has even contacted me saying the doctor still hasn’t contacted them to approve the medication. (this is the second time this has happened and I’ve been on this medication for 10 years). The last time they wouldn’t call my insurance to approve it so they just gave me something else instead... you can’t just switch patients off of medicine Iike that. Stay far away from this place, it’s horrible.

The best doctor ever . Thank you for everything

Horrible service one hour waiting for someone to pick up phone and no one ever picked up. After waiting all that time had to leave hospital and go to the center and pick up referal when they could have just faxed to the hospital. When I got there all sitting at their desk and no patients at the counter. My mother is almost 81 and they should be more careful of giving appointments and not making sure that they have all the paper work need before they leave. That is what they get pay for and not sitting looking petty behind their desk. Customer service sucks. No elderly person should be running around because of their negligence. U need to get a live person to answer your phones not a machine that keeps you waiting for hour and you never get a live person. Cash or government money shouldnt be a reason for such a horrible service.

My granddaughter goes to the dentist here Dr Chan is nice great with little ones A bit drab but staff is nice and its clean

The worst hospital ever. I waited a month for an appointment and then they canceled it on me...on the same day!...just hours beforehand. Then they were rude to me. They treat you very poorly here. We deserve better. Find a better place than this if you can.

Agonizingly long wait to see doctors. Been coming here for a couple of years. Zero improvement on wait times. Usually about 3 hours. They never answer their phones. Always have to come in person to make appointments. Sad, sad, sad.

I was on a queue for a call back while looking at all these single stars getting that heavy feeling when someone called me back, explained things, directed me to another who picked up the phone, got two appointments made within a reasonable time (not urgent) ... what a refreshing surprise! so far so good!

I must say I had pretty good experience at the Ryan Center, friendly and helpful staff, I have no complain..

Avoid the psychiatric clinic here. They are rude. They only see you if they like you. You cant fail their attitude test or they do not accept you as a patient...and they are using federal money. Shame on them! That is not legal.

Horrible service! They do not make you feel as a welcomed new patient!! Nor do they understand your needs. Under staffed!!

The worst service I have ever received I am currently on the phone on hold for about 10 mins just to confirm my appointment....its just sad its the worst and most annoying experience I have ever came across ....I will be looking into a new place! The receptionists ladies are so rude!

The wait and service is horrible, theres a new doctor every six month(when ask for the last doctor you seen,they left) the last 2 visits my son got sick pacifically after we came from the doctors they need to disinfect the place better, the call center they use is horrible and can be very unprofressional, my son and i been going here for the last 5 1/2 years,I definitely notice the differences in the last couple yerars

Worst place!!! Never coming back!!! They make you wait like two hours. If your appointment is at 5:15 pm the make you wait until 7 pm to see the doctor and then they get you out in 5 minutes. This place was not like this, it changed so much. Horrible costumer service.

Great service and numerous specialties available in one center.

Horrible, terribe service. Everyone is rude whe asked for help. The waiting in insane; calls and actual appointment. To make an appointment by phone takes 2 hours or they just hang up.

Horrible service , im waiting now for a hour and a half already for ultrasound , too many security and stuff is which just talk to each other all the time

Its an ok clinic. Used to be good now has a lot of mean people

Wait is too long. My mom arrived early than her schedule visit and waited an hour to be given a shot. Needless to say she wasnt called and had to reschedule. Waste of time.

Joke

Nice but incompetent.

Seems like theyve been getting worse.

The service is horrible.. They never answer the phones.. The waiting time to be seen by the doctor is a long wait.. Its been like that for years..They really need to make some changes.

Community clinical service.Good attention and cheap. I highly recommend it.