I recently needed a referral for sleep study to be done. They called me and told me they had sent the referral over. I scheduled the appointment.When I arrived for the appointment I was informed NYU Langone never received the referral.This is the SECOND time this has happened. Last time I saw the doc anywya and now owe NYU a grand.So I never got my sleep study done yet, and had to push it out a month and half since they are backlogged.I wouldnt trust these folks with anything. Their org is disorganized and not able to keep up with the scale they attempt to operate on.3 cheers for not being able to do even the basics the right!

Sophie Nurani is an amazing provider the sixth floor mental health went farther than the extra mile to facilitate my treatment. Pharmacy staff in my opinion are good as well they will get to know you on a first name basis. They deliver my meds to Staten island. Some things are hit and miss others state of the art

Walk in HIV testing services are awesome. Was a new patient and was in and out in less than 45 minutes. Highly recommend.

Overall CL was OK, theyre Dental Dept has always been… just bad.After pandemic Dental really took a turn for the worst.I called (August 2020) several times to schedule an appt with a dentist though the latter part of 2020 & was told that theyve been working on “Covid Proofing” the entire dental dept & that it should be completed by the end of the year. I was informed that emergency appts were always available. In Jan of 2021 I had a emergency. A filling this office had previously done on me was causing discomfort. I stopped by to make my appt on person and or hopefully be seen by the dentist, just to be handed a few sheets stapled together with many dentists numbers. (They were still “Covid Proofing” theyre dental dept at this time) lol ok.I was contacted a day later by the dental and was asked if i wanted to schedule a virtual appt.I realize there are many challenges now, covid, safety , the work place etc .I dunno , this sounds like we might need an entirely new dental team starting with management. Dental offices across the city are open for business & seeing clients. Why is CLlagging so much?Particularly it serves a community that counts on the services Callen Lorde provides.

I only gave FIVE stars because I’ve had my primary care here for over 5 years now. Dr. Aviva Cantor, Love my doctor! Possibly the best doctor I’ve ever had. so 5 stars for her. The level of comfort and genuine concern and care received by the staff and Dr. Cantor is truly priceless. As a gay man it’s a blessing to have a doctor I’m comfortable with.

I have to deal with massive incompetence from staff nearly every time I go here, whether it’s losing lab results, forgetting to actually complete check-in, being misgendered to my face while at a trans healthcare clinic, or failing to send prescriptions in a timely manner to my pharmacy. I’ve been patient throughout the pandemic because I understand that it’s been stressful and there may be staffing difficulties, but I’ve also witnessed staff make fun of patients and disclose private patient medical information while seated in the waiting room.It is infuriating that a medical practice that gets funding to serve a marginalized community treats its patients so indifferently (and even cruelly). I feel like I have to fight with staff to actually get them to listen to me when I try to work through these issues. It’s ironic that they feature a Crisis Helpline so prominently on their webpage because you will feel in crisis dealing with this staff.

If I could give this place zero or negative stars, I absolutely would. The lack of communication/patient care that you get from doctors is ridiculous. Getting someone on the phone, or getting a call back is impossible. You will Never be able to call and speak with your doctor. They will schedule an appointment for your doctor to call you a month away. You’re better off going somewhere else.

Ya need to answer ya phones , and listen to voicemails left. Cause ya dead don’t Nd it’s sickening not gonna lie, there’s people calling for a reason. Calls stay going to voicemail and nobody ever gets back to me. It’s been like two weeks me calling.Slowly but surely my patience with this place is running out. I shoulda just stayed where I was at prior for all this trouble.

This place is love! Thank you Callen-Lorde staff for doing your best always.

Dear Callen-Lorde,Please improve your facilities and your health care. Yes, Im transgender and yes I need hormone replacement therapy. You do an adequate job providing that. Getting a prescription filled is a nightmare, requiring several phone calls to confirm my address and credit card information, but eventually I do receive the meds.However, I also need an actual comprehensive primary care check up. It seems like youre so proud of providing LGBTQ health care that you forget that illnesses exists outside of HIV and STDs. Spend more than 5 minutes on your patients. Do more than blood work and the check up I can get at a Walgreens self-serve station. Train your staff to listen to the problems your patients have, instead of ignoring them.Please be better, and if you cant, at least provide us with a list of trans-friendly providers who can. It will lighten your load and let you better serve those who need you.

The staff starts fights and they never have my meds on time abusive and just blames clinics for no reason casework take 3 hours wait just to see them

They make my bf life a nightmare. they stay rescheduling his appointments, messing up with his lab works and prescriptions. please don’t even waste your time.

Great view when you are walking

If youre a person of color, avoid this place. Receptionists, nurses, and doctors are nicer to white patiants. Made me feel uncomfortable and like i shouldnt be there every visit. Started going to Apicha and they are so much nicer and down to earth.

I am so disappointed to be writing this, because I was referred to this facility by a dear friend.Long story short - Ive been a patient here since Sept 2020 (4 months) and theyve completely messed up two of of my prescription refills, lost one of my labs for testing, incorrectly referred me to two doctors who couldnt help me in an URGENT issue, cancelled urgent in-person appointments with no notice, and completely drop the ball EVERY time Ive dealt with them.How can you help a marginalized community when youre part of the problem? Please, go elsewhere because your life WILL depend on it.

Great medical facility for those with or without insurance. They have sliding scale and a pharmacy, Lab, radiology. It’s a great one stop medical facility. I recommend highly if you don’t have any insurance. They are very reasonable.

Terrible. One awful experience after another. Now I have problems due to their poor care. I really wish they were better... 2 stars instead of one because my PCP is pretty good. Everything else though...

From December 2011 through June 2014, I have utilized medical, their lab for blood work, mental health services and their legal advocates. I appreciate the front desk staff because they have always been kind and courteous (no matter what you or the staff is personally going through). I appreciate that their medical and pharmacy services are offered at a low or income based cost. I also appreciated the options they have all provided me. I had to separate because I had moved to Texas in August 2013.

Well I pick up prescriptions for a friend of mine, and the pharmacy staff is amazing. They are fast and courteous. They learn names and faces equally as fast. And they will listen to any concerns or answer questions as quickly as possible.

Gr8 energy (for the MOST part...) from staff (👀).

New staff is very indifferent to client &the dental department need a lot of improving it never caught its stride;doctors appointment are above approach

Providers (physicians/nurse practitioners and associated staff) are generally first rate. Unfortunately support staff/infrastructure/administration components are conducted with total incompetence. Appears to be trending downward. Unacceptable if situation continues.

Love this place, been going there for years.I saw a few bad reviews that Id like to address. If you call at a busy time, expect to be on the phone for a long time. They are a very busy place because they help a lot of people, to me, this is understandable. As far as gossiping, just tell a higher up. The only people I know might gossip are the interns or new young volunteers. After being spoken with a couple of times, Im sure theyll stop. Ive only seen a couple of people like that. They were always younger and got fired rather quickly, so dont fret too much :) the doctors are extremely friendly and helpful.As far as pricing and insurance, if you dont have insurance and have no money, everything will be free. Any donations would be greatly appreciated, but are never forced and are rarely, if ever, asked for. The most theyd probably charge you is five dollars for something that should cost hundreds, and even then, its optional (from what I understand). Ive never been charged once.Its a very welcoming and friendly environment. So, dont be scared to give it a try. I feel quite comfortable there, even though I have severe social anxiety.

Dont go here for psychiatrist.I was a psych patient for 15+ years .The psychiatrists here had me taking 9 different antidepressants in extremely large doses .When i questioned it , I was told to get electric shock therapy or go to the emergency room.When I asked for a second opinion I was told I could not see any other Dr .When I refused , they cut my prescriptions off cold turkey .Sadly I can not find a facility that is accepting new patients. Places that are accepting new patients have no appointments for months Thus no prescriptions.Callen lorde put me on so many meds ..now nothing.I can not tell you how physically and mentally awful I feel .They should be held responsible for putting me on so many different meds and cutting me off .Disgusting

OMG!!! Why can they not get it right!!! The second time in a row going to the pharmacy in my area and Callen-Lorde got it wrong!!!!! How do you mess up diabetic supplies. I need new blood test kit and diabetic syringes. With the amount of diabetic in the world. I told the guy 4 times what is that I needed. he said he got it. I should have placed a 1Mil$ bet on that call. Not happy, when need these tools daily.

Great place to feel at home. Everyone nice and friendly. Genuine people and care.

So I call in regularly to see if they have any openings for new patients. One day the girl who Im talking with says theyre accepting new patients for trans care. Im trans. Great. So in order to be a patient there I have to change my insurance and my PCP to one of theirs. Great. I make an appointment with one of their insurance navigators, go in, have my insurance changed, wait two month for it to be official, finally get my new insurance card in the mail. Call to make my very first appointment.Oh sorry were not accepting new patients.Oh really? So I wasted three months of my time without medical care, switched my insurance plan (which I cant switch back anytime soon) only to be told they didnt reserve a space for me even though I was going through this process with their help. So now I have no doctor, Ive been left out in the dust, have no idea where to seek specialized care for my transition and someone to manage my hormones. I live in Staten Island so I passed their offer to go to their Bronx location which would be a six hour trip back and forth (and I was told I would be able to be seen at the Chelsea clinic).Really disappointed and depressed now. The one place where I thought I could count on the people there and that they had my back. Things feel as hopeless as ever.

Callen-Lorde is one of my 1st favorite places. They are very well mannered and respectable to everyone that walks in to there office. They are also very helpful with any services you need, such as therapy, mental health, HIV testing, housing , case management , and whatever else you are inqurining information about. Id recommand all my friends family and associates to visit Callen-Lorde for services. BECAUSE CALLEN-Lorde IS THE BEST PERIODT OKUUURRRT 💛💙💜💚❤

I am so thankful for Callen-Lorde. I am thankful for the friendly faces at the front desk. I am thankful for the staff that makes me feel at ease, given that I’m notoriously afraid of doctors. I am thankful for the doctors who actually listen, and provide the wonderful opposite of the homophobic healthcare I’m used to. I am thankful for how quickly they can get me in the door regardless of what I need, and I am thankful that the staff at Callen-Lorde collectively help to keep me safe and healthy.Thank you. All I have for you is gratitude.

Loving and caring LGBT+ community health center. Staff are amazing. I would go nowhere else.

Safe, caring staff always professional!

Everyone Ive worked with has been wonderful. Regardless of my needs Ive never had a issues from basic medical needs to more complex problems all have been addressed in a kind, compassionate manner.

Amazing!! Theyre obviously very respectful/sensitive. Theres never really an issue here, just a little bit of waiting (just like any other doctors office). The only thing is Im not toooooo crazy about how in advance you need to schedule an appointment. Other than that, I love the people! The pharmacy is awesome as well, and I hope they never run down...because honestly that would be a shame!

The place is clean, personnel is friendly and professional. The wait time with appointment is less than 10 minutes. It takes me an hour to get there, but you get doctor, labs, dentist, and more all in one building. Email communication is superb, and they answer the phones in a suitable time frame. I recommend highly.

I was here for a test, counseling and medication and everything went smoothly and no problems.. Kudos to everyone.!

This place is wonderful. Everybody was amazing and made me feel very comfortable

My pcp and psychiatrist have both been wonderful supports during my transition. It’s such a warm, welcoming space and an indespensable resource for LGBT folks, youth especially. I’m very grateful for all the care I’ve received there. :-)

Very happy with the kind staff at Callen-Lorde. I come here for Therapy services, as well as my new doctor and Group Therapy. I switched my Primary Care from Mt Sinai to Callen-Lorde because I feel more comfortable and understood at this facility. A+

A really friendly atmosphere but also a very unprofessional one. Ive continually had issues waiting an hour or more just to see the nurse for blood work. You can hear and see them chatting around the nurses station, everyone is just constantly chatting about nothing work related. I love that its friendly and dont want to pester someone to be seen but when Im watching people whove arrived after me get seen first its really frustrating. Ive been debating strongly changing hospitals because its just uncomfortable waiting around for so long for someone to prick and prod you. Truly disappointed.

I would not recommend this clinic. I had been a patient for ten years until 2010 and around each year I would get a different doctor because the doctor I had moves on to bigger and better things. As a transexual I have been on hormone therapy and I have been prescribed hormone therapy and got a stroke because they did not properly monitor my blood and my levels were over ten times the correct dose. Stay away if you want to keep your health.

If you want a $330 STD test, where the cost is NOT disclosed to you beforehand, come to Collen-Lorde.They told me the test would cost $50. Then they charged me an extra $100 a couple weeks later. THEN they sent the test to a lab that charged me $180.This cost was also not clearly disclosed. They said they were sending it to a lab, and there may be an extra charge, but made it sound like it would be small. I definitely did not expect it to be $180. And the lab will send you bills in 5 separate envelopes just to make things confusing.This is probably the least transparent - and most expensive - STD clinic Ive ever been to. Seriously, an STD test should cost $50 and is often free in community clinics. Operating a clinic catering to the lower income community and overcharging without being clear about price is borderline unethical.I called and they did offer a refund on the $100, but the lab is still charging me the $180. So overall Ill end up paying $230 for an STD test, which just seems absurd to me. Overall this has been a pretty negative experience.

They never pick up the phone its annoying you can never make a dental medical or mental have appointment youre being put on hold for hours and no one comes to the phone only pharmacy picks up their phone its crazy been trying to make a appointment over the phone and cant have to walk in and make it

A friend recommended this place to me because they are extremely courteous and they make the clinic experience much more bearable. When I came here I felt out of place being the only female among a bunch of other men in the waiting room. Only later did my friend explain that they were known as the LGBTQ place to go regarding clinics. Either way, they were very professional and helpful and I admire how dedicated they are to being a great resource for the LGBTQ community.

Horrible service. Website says very clearly that walk in appointments go until 7:30pm. But in person they only take walk ins til 3:30pm! Extremely inconvenient when people take off work to try to get here only to be told they cannot get help. I need to fix that damn website and put the proper information. You’re screwing with patients lives!

They help me get signed up for health insurance. They also saw me when I did not have health insurance. The providers really care about you.

Wrong information in Google about the clinic open today. Its not, today Dec. 28th its closed

This place provides safe and comfortable environment! Loves the deaf services they gave for me and I loves the people there! Very friendly!

Best most comfortable place too go as far as health concealing and understanding the viruses n diseases. among the LGBT. Community ..they make you feel like family

I have been going to the 18th street clinic since they opened the clinic and although I had a few problems, they were petty concerned about how I was feeling, they are very, very polite, smart, helpful, etc... I love there doctors, they are very good with people & kind, smart, caring doctors,,,all of them,,,i am happy to be a part of this clinic for over 15 years, Thank you guys at callen lorde staff for being so caring,

NOTE: Ive been a patient for 8+ years now, so I am well qualified to give an in depth review of it inside and out, having used almost every service long term (instead of reviewing a single great or bad experience).The medical (NOT DENTAL) services are great, especially if you can get a solid primary care physician. Ive been with Victor Inada since 2008-2009 and he is super thorough and takes your health seriously.Urgent care can be hit or miss here, as they are overwhelmed and understaffed. They try their best though. Probably still better than City MD although City MD will def have immediate openings.+ Usually takes forever to get an appointment at Callen Lorde FYI and phones are swamped.+ Best to make appointments in person.Be cautious of the Dental department.+ Its new and completely separate from medical (dont get a false sense of trust and comfort)+ the staff they are always swamped 1-2 months out so your poor irreplaceable teeth are on a 3rd world time schedule+ Ive given them chances over the past 3 years and I wish I had never done if I had a better dental option.+ Not thorough and they dont focus on preventative care. You need to be proactive about any issues you notice. They fix holes and cavities but if you have any issues outside of that they wont be the first to help you.

I have been going to Callen Lorde for nearly ten years and there is no other facility that offers services with the same compassion. I love it and am very greatful they exhist.

Ive had great experiences at Callen-Lorde. Been going here for almost 10 years. Sometimes it is hard to get an urgent care appointment, and the triage nurse takes a while to call you back, but other than that, no complaints.

Clean, friendly, and informative. Although its focus is LGBT, the center welcomes all. Would 100% recommend!

WAY understaffed! I dont even use the pharmacy there anymore because it takes forever. Trying to get through on the phone is frequently a nightmare. Had to ditch my PCP because of his attitude, and the new one they gave me is hardly there, so I switched again. Lots of issues with scheduling. They have cancelled the last two appointments on me because the doctor changed his hours or something came up.

Deeply caring and helpful in all areas of healing and affording it.

Best LGBTQ Health clinic in Manhattan.

So far, not good. I called twice this morning and when the menu said Press 1 for Mental Health, 2 for Dental, I pressed 2 for Dental. Waited forever for someone to come on who eventually took the call and then hold on and retransferred me which lasted 2 seconds before the line went dead. Second time I called this a.m. it again said Press 1 for Mental Health, 2 for Dental, and pressed 2 for Dental. Waited about 18 mins. before I gave up and hung up. If this is any indication as to what to expect from Callen-Lourde then maybe my wife is in deep trouble?

Takes forever to get an appointment and follow-up. I needed to move a follow-up appointment but no one told me that it would take almost 8 weeks to get it rescheduled. Nurse Practitioners (N.P.) are fine most of the time, but I would like to see a M.D. and that has been almost impossible.

This place horrible when u call there it takes 40 minutes for them to answer the phone them god help if they transfer u the person on the other phone picks up says hold and ur on hold for 45 or until u hung up i get that they r busy ok but every time I call no matter early or even if they just opened in hate this place and u dare not complain they will answer ur number and that just on the phone I have been with them 8 years now i cant wait to not have deal with them its sad u know they know we cant go anywhere else so guess what put up or shut up it horrible the one place u expect better treatment u know. I have seen first hand those guys in the front put people on hold and went to lunch or just sit there chatting with each other in am sure I am not the only person that think they can do better god help us all

Thank goodness this place exists :). A medical safe haven for everybody in the LGBT community.

Great place for those who have limited funds. Sliding scale helps. If you can afford it, and have insurance, youll get more attention elsewhere. Most of the doctors and other staff are great, but because of the heavy case load you dont tend to get a lot of face time with your doctor. Although most of the health care professionals are great, try to avoid Eddie Meraz. Hes a Nurse Practioner, not a doctor, which is fine. Often times NPs and PAs have more time to spend with patients and are easier to deal with than doctors, but in Eddies case, in my opinion, he is not at all friendly, or professional. In fact, He was one of the most unprofessional health care professionals Ive had the misfortune of coming in contact with. Im sure the case load is difficult at CL, but apparently Eddie just cant handle it. Stick with the other care providers and youll be OK.

Callen lorde as been a santuary for me, the experience with the personal that work there as been great, and the doctor that treat me aviva cantor is very professional , carinng, and she is the best of the best, i recommend this place to all LGBT community.I love💛 callen lorde❤😘

The workers ive dealt with are really nice but theyll cancel your appointment and not tell you.... Youll make the trip out there just to fond out your appointment has been resedualed for another date.... No one calls you to ask if youre even available at the date and time of the new pointment so you really have to just pray on it. I tried using the home delivery option for my presciptions. Huge mistake. I put them in for delivery and even called to double check that the were in for delivery and then called again to double check my billing information and shipping adress on a monday.... Every time i called to check the status of my delivery i was told that my prescription was filled on a monday and would be delivered within 48 hours. By thursday i still hadent recieved them and called and was told my prescriptions were filled and that they were waiting to be picked up BY ME andthat this happens all the time.... Im actually sick now because i havent had my medications and have to travel like this to go get them so i dont risk waiting all the way till next monday just to find out they still havent been sent out. Honestly i have a ton more i could say about this place but i wont because the rest isnt as serious....

DO NOT GO HERE, TERRIBLE SERVICEIve been with Callen lourde off and on since 2009 & must say their Phycologists on 6th floor are rude and unprofessional along with the snooty guy whos in charge of that Dept. Hell yell at you over the phone and be rude but then send you these polite letters. Gross! Dr Victor is a Hack and will tell you to look for another provider if youre not satisfied with his incompetence. Oddly my doctor has no phone number or email address therefore its impossible reaching her and when I try and send her a message through their rude operators they will relay distorted totally different messages if they dont hang up on you. This agency forced me to switch back to them entirely once again simply to be able to retrieve needed referrals from a doctor I have there. Their referrals Dept is a joke and their LGBT staff all seem to have received Obamas surgeries in the transgender Dept but they make you wait over a year just to give out of date appointments to doctors that either no longer practice, to wrong doctors not taking your health insurance and some doctors dont even answer or return calls after 6 months. Callen lourde looks great on paper but has to be the rudest clinic ever and its LGBT which is disappointing. Im at a point that I no longer waste my time in complaining as it gets nowhere, I simply contact their doners and complain with details along with dates, names and the rude experience but also contacting HR in Albany along with NY state health Dept helps a bit. In reality Ive no idea how this clinic has managed to get so much help when it treats their clients very unprofessional but I guess contacting state representatives with documented details could help. I DO NOT RECOMMEND THIS AGENCY IN THE LEAST.

If i could give this place zero stars i will. This facility is the worse over. First your confidentiality is not secure. They gossip among themselves about you, and are very unprofessional. Some are very cocky, and look down on you. No one knows whats going on, and to be very honest, they can careless about what is going on. Ive been with them for 5 years and they had changed alot. I am not recommending anyone here to this place. You can find a smaller doctor office that can do everything Callen-Lorde do... And to remind you how long it takes to schedule a doctors appointment here at Calllen-Lorde: VERY LONG... Taking my business and medical problems somewhere else...

Fantastic resource for queer New Yorkers

An must-have resource for LGBT people. Helped me get access to my medications and provided me amazing service.

This one of a kind health center is the LGBTQ one stop shop. You can see a dentist, a gyno, a doctor, have bloodwork done, and get your prescriptions!The only issue is that since its the only place of its kind, the appointment wait time is usually a month or two wait, so make your appointments in advance!

I have been going to Callen Lorde for over 5 years now and I am very thankful that such a facility exists. For the first few years I had to travel 2 1/2 hours to get here but it was worth it. Fortunetly I am much closer now. The staff, altough rotating, is very helpful and friendly for the most part. I have always felt comfortable here and glad that the doctors have experience with people like me. This is very important to me. Its hard to go to a doctor who doesnt have experience with Tg, here I dont need to explain myself I am just accepted and treated like a human being. Its also very nice to have a normal Doctor Check up routine, one less thing to worry about, as with hormones you need to be monitored regularly. As long as you treat this facility for what it is, you should have no problem. This isnt an E.R ward or anything like that.They have added a pharmacy in the facility a few years ago and this helps a lot. The prices are good compared to any other pharmacy Ive been too. Just an example of the price difference.. One of the medications I take is normally around $130 at an outside pharmacy but at CL its $35.. This is great and the sliding scale is helpful as well.Thank you Callen Lorde, you have helped and made my transition as easy a possible. I wouldnt know what to do without you!

Callen lorde has been my salvation and santuary for all my transgender needs and more they go above and beyond the call of duty.....cant wait til my next visit...care is amazing doctors and staff are very caring and compasionate about their work i would not trade it for the world,,,,,,,,,,,,

Ive been a member for almost two years and i couldnt have asked for more im very satisfied with the service and care i recieve.

Unprofessional. They are so slow and take so long to answer calls if they ever do.

The one in the Bronx is not good, they dont give the young adults any therapy or counseling, this place just took my child blood and asked her a couple of question than told her to come back next week for her shot, not knowing that my child suffers from depression.And the billing her insurance under something else.

Rude staff that cancelled my appointment last minute because the doctor was off. How disorganized can you be?

A great resource

The staff is great and my doctor and the case managers really are helpful. They fight for you to get the services you need.

Free testing in a great environment. My go-to

The pharmacy has the worst staff ever. They are so slow and rude. They have no patience at all with the patients. It is impossible to speak with the pharmacy by phone!

Love these folks.

Fantastic Health Center...great staff - Dimitrios

Comprehensive services and awesome staff, thank you.

Top notch health care for all.

They do a great job.

#wastemytime2020

Useless having an appointment because they are painfully slow.

Simply put, a life saving organization

Excellent and affordable medical service!

Absolutely indispensable

Good very good hospital

I love it there

They get you

Very professional

Excellent

👍🏽👍🏽

Love Callen-Lorde. Great energy, Eager to help, professionals, on site pharmacy, referral service, health Insurance navigators, dental care, adolescent services, Lab for blood work (currently closed) and much more. Pharmacy CAN get slowed down depending on time of day, but they have free delivery. Love my Callen-Lorde.

The pharmacy service is useless, likewise call attention