Just had my baby there a week ago and my experience was great. Arrived at the Stork Express about an hour after calling them to tell them my water broke. Their phones and computers were down when we arrived but they still had me in my room quickly and were ready for me in L&D as soon as we got there. Shout out to Chelsea in L&D!! She kept my husband and I sane the entire time we were with her. Through getting admitted, recieving my spinal and c section, and waiting in recovery to hear about our daughter... it was seriously like having a family member or best friend there comforting and helping us through it all. Our daughter had to be flown to Vidant. The doctors, nurses and everyone involved were on top of things, getting our baby the help she needed.

My son was coughing non stop for a week so i thought it would be a good idea to make sure he didn’t have a RESPIRATORY INFECTION All they worry about is testing for covid and xray nothing else. Then sat there 4 hours with no results. The waiting room was almost empty. It’s just ridiculous.

Took my 4 month old baby in to be seen. All they worry about is testing for covid and xray nothing else. Then sit there for hours with no results. The waiting room was almost empty so no clue what they have going on.

I am writing this strictly for the outpatient surgical staff. I actually had my surgery today and everyone was amazing, making sure I was comfortable before and after surgery. Dr. Yencha was my surgeon and he is amazing. Currently 6 hours post-Op no pain at my surgical site. I cant wait to see the results.

My daughter can barely stay awake and has not eaten or drank anything in over 24hrs. They wanted a urine sample regardless of me telling them she hasnt urinated in 13hrs. They told me to take the urine cup and put it in her diaper. Yeah that was the dumbest thing Ive ever heard. They took her in triage and xray as soon as we arrived. We have sat in the waiting room for 5hrs just on results. She is the only child and her being as lethargic you would think they would try to give her fluids. Unreal. Worst Ive seen.

Staff and drs are extremely nice and so patient. Very helpful and care deeply about what they are here to do. Also love that it smells so clean, but not like your in a hospital. Comforting.

Probably the best experience I’ve had at an emergency room. I had a room within 30 min and both the nurses and Doctors were very attentive. I ended up having emergency surgery and the transition to the OR to recovery was seamless and painless. I couldn’t have asked for a better team of professionals.

This happened sometime ago. Around February of 2014. (I know it to be strange to just now say something) I felt that this issue needed to be mentioned. This hospital made me lose faith in the medical community. I bring this story up often when I mention terrible hospital experiences. I was at home in my apartment when I started to have a numbness sensation in my neck and thought that maybe I had pinched a nerve. Then it spread. Then my heart rate went through the roof. I generally thought I was going to die. I panicked and rushed to the hospital. Keep in mind I was 23 years old and alone in this town. I had a decent experience with the with the nurses I first met with. But the doctor that came into speak with me ruined the entire experience. She flat accused me for coming into the hospital to get drugs...:. I understand that in this area the drug epidemic was large. But to say that to someone who was in the middle of a panic attack is disgusting. I doubt that this hospital will A) reach out or B) do anything regarding my review. It will always haunt me that this doctor made me feel like I was in there for drugs when I thought I wouldn’t survive the night. (Months later) the hospital sent me a bill for a bunch of money when I had medical insurance. If you don’t have tri care they don’t know how to process. I warn anyone that goes here to make sure that you stand up for yourself. I was young and scared and alone and this doctor had zero bed side manor. I can still see her face. I pray that she has since left or has been terminated.

Do not go to this hospital. We called last night to have someone give my dad my phone number so he could call me for a ride home because his phone was dead. No one gave him my number and When I called my mom to check on him this morning and I find out my 62 year old father walked 7 miles home. 1 they should’ve given him my number like they were supposed to and 2 they could’ve called him a ride. Mind you it’s a 7 mile walk and it was after midnight. This place needs to learn some care and compassion.

If I could give this hospital 0 stars I would. They have absurd wait times in the er. The professionalism of their staff sucks. My wife came into there Er a week after having a c section with a possible infection a fever and has been waiting in there Er for over 6 hours. Every time we go to this hospital there is a issue you would think they would move with swiftness… no they drag there feet and do a horrible job. Extremely unprofessional

If you call theres a pretty good chance the Hospital Opperator isnt going to know how to help, and is going to be upset that youre asking them to do their job. Best of luck, but try to avoid this bandaid station if at all possible.

In the past, we have had horrible experiences at this hospital. However my daughter was in the hospital this past Monday through Wednesday and it was by far the best experience at any hospital Ive ever attended. They were all polite, gentle, caring, thorough and aside from the wait in the waiting room in the ER it was an incredible experience. Which the wait is understandable due to covid.I would like to personally thank Sydney, Peyton and Jessica in the ER department they were very hospitable and understanding. Also once we got our room on the second floor I would like to acknowledge and shout out to sienna, Teresa, Melissa, Remy, Caitlin and Morgan. Of course theyre probably some names I did not get but everyone we encountered during this 3-day experience of worrying and waiting were some of the best people I have encountered in the medical field. I wish the higher ups in the hospital would look for more people like this when they are hiring. All of these women deserve a special shout out, a commendation, and most of all a raise! If I ever have to attend the hospitals again I would very much so go back to Onslow memorial Hospital!!!

I am so grateful for the excellent care provided to my son in law this week. He was in icu and Regina was an exceptional nurse. She consistently went above and beyond in all aspects of his care. I have been a nurse for 35 years and she really impressed me with how she managed Tims care. I will be forever grateful for the great treatment. Thank you.

1st time I took my wife there was when she fell at the seniors place and scratched her face bad, black eye and a puncture wound on the bridge of her nose, they were quick to get her in but at the end of the day they sent her home without so much as cleaning the blood off her face and out of her eye.2nd time she was laboring to breath snd she is a heart patient with history of heart attack and seizures. I was told I was not allowed to wait in the waiting room with her, even though the nurse in charge of the Er said each person is allowed one guess to wait with them. I was told I had to exit the Er waiting area, hospital policy even though I talked with three women (mothers) there waiting with their sons ages from mid 20’s to mid 30’s. Worst hospital I have ever been in

DONT GO HERE! I waited FIVE HOURS and only accomplished getting my vitals checked and an x-ray. My foot was hurting the entire time and I was told Id have to wait to get the results (longer than the freaking 5 hours Ive waited). If its urgent wait until another place opens because youll end up wasting a large portion of your day at this place. Its not worth it, stay away. I repeat STAY AWAY

Veterinarian clinic is better than this hospital!!! Rude, unprofessional, and not to mention very very slow!!! Your own immune system will cure you before you are seen by an actual doctor or nurse. Good luck if you visit this hospital

The nursing staff and Doctors at Onslow Labor and Delivery were unbelievably helpful and kind. They went above and beyond for me during labor, delivery and my post natal care. Despite the rigors and stress that come with delivering a baby the way my family and I were treated was nothing short of exceptional. If I wasn’t so positively sure I am done having children, I would without a doubt feel comfortable and eager to have my baby at Onslow Memorial. I can only imagine the daily stress the staff have to deal with on a daily basis, and not once did I feel like just another patient at the hospital. I wish I could summarize better my experience. I think the staff there are owed a lot more credit than they are given. I remember a few of the names and I wish I could remember them all. Just thank you. (Delivered my baby on 8/28 at Onslow Memorial Hospital)

Love to give this joke of place 0, but it will not let me. Been here for almost 12hrs. Last 3-4hrs just waiting to get discharged and Prescription. I have lost count of all the people that sat here and waited to get seen. But after they hit the 5-6hrs mark just up and leave because no one give them any answer. I will now on take my chance and drive to Wilmington or New Bern to get seen there.

We were from out of town and had an emergency and we were so happy that we chose this ER, everyone from the Security Guard all the way to the doctor were amazing...They were efficient, caring, and everyone made us feel secure in our choice. I would definitely recommend this ER for any emergency. The staff was top notch.....

I have had ongoing issues with the way they bill. Every hospital I dealt with prior to Onslow billed under one account number which made say to keep up with your ongoing balance until paid. Onslow creates a new account number for every charge so you have a lot of bills with different accounts coming to your home. I got them to consolidate my bills and set up a payment plan. Apparently I missed a payment and when I realized I called them up and made the payment but they still sent it to collections and on top of that they sent the bill as the individual bills they originally were and so now I am getting a bunch of individual collections and Onslow won’t help.

I dont remember anything, I was born here though. Pretty cool feeling to find the hospital I was born in.

WORST HOSPITAL EVER! Don’t bring your family here unless they have a splinter or something extremely small! You can walk in here and not walk out. They don’t have a caring heart they’re here for the money. They’re unprofessional and uncaring I would rather drive an hour away barely being able to breathe before coming here! That’s why they only have 2 stars. Don’t waste your time coming here and waiting hours to be seen!

Worst hospital ever cant even give u your discharge papperwork after sending u home n cant even get ur covid 19 results weather u have it or not n you call them get no answer even after 72 hours ) no phone call from them with resultsIm furious i neec the results to my test to be able to see my doctors ) n do other things ) worse service ever if it were any other hospital id have my results within the first day or two by phone especially if were importaint instead of making me quarteen for possibilities i could be out doing what i need to do instead of waiting on results tht dont seem to be comming very dissatisfied with this hospital service when it cones to results.

I have never in my life ever waited so long to be seen in an ER. I have been waiting almost 12 hours now. I waited so long that they had to take my vitals for a second time. This is absolutely ridiculous. If I could give this place negative stars I would. You are better off using web MD to diagnose yourself.

This place is an absolute joke. if you can drive to a different hospital i would suggest it! i waited 10 hours to be told nothing. they said my heart rate was doubled, took scans, and got 4 viles of blood from me. i never got the results. i went to the front desk and said i was leaving and if i could get any info on my work done and she said i was next in line for a bed and i should just wait. i waited, for an hour and 10+ people were called. so i left. a friend came with me at the same time and was in and out way before me. they couldn’t even tell him what was wrong either. a man came in way after me, got blood work was told it takes an hour for results, waited 2 hours and was able to leave. an old man who was having heart issues and was told he has gout ( which he already knew ) was there all day long and didn’t get help by the time i left. man other friend went and blood was in her urine and they told her that they didn’t know why. this hospital is an absolute joke and shouldnt even exist at this point. completely worthless.

Brought my husband who is a C5 quadriplegic to the ER with a case of Autonomic dysreflexia. Very serious condition, needed to be seen by doctor immediately. Spent 6.5 hours in the waiting room, they got his vitals (3 hrs in) and did Xrays of his abdomen (5hrs in), after reading the reviews on here we decided to leave.He was sweating bullets with an extremely high blood pressure.Before leaving I had asked stuff to please release the X-rays to us so we can take it to primary doctor.Was told “no”, and that we need to contact medical records dep. the following day.Lots of people in the waiting room suffering in pain, screaming, vomiting with no attention from the stuff for hours. Witnessed lady in overdose struggling while being ignored for 4 hours at least.Stay away!

Had baby there... had Post-Partumand they were kind of asssisting their own social lives. Didnt even tell me I had it...just found it in report when got home. I gave them 3 because my baby is alive and I am grateful

Gossip and lying!!I worked there for 7 months! The whole time I worked there the supervisor and employees talked about me and lied to others! She went as far as talking to reps about me! They can’t keep workers in the department! They are mentally draining and are very unprofessional!!! I wouldn’t recommend this hospital to my dog! Not sorry! Central sterile does not go by AAMI standards unless the bigger people are coming to rate the department! They downgrade people like they are stupid! They need to get a new supervisor with a whole new crew!

I wanted to take a moment and write my experience at this hospital. I was pregnant and had been using a midwife for my pregnancy and was doing all natural. I had gone into labor at 10pm on Saturday night, and was in active labor with my midwife by noon on Sunday. I had been pushing with my midwife for 4 hours. Unfortunately, things were not progressing and my midwife suggested that we head to the hospital, before baby went in to fetal distress. We arrived at the hospital and I was amazed at the staff. We were at the back of the check in line and they brought a wheelchair, and immediately RAN me up to the delivery room. They hooked me up to monitors, got my check in information with my husband while I got changed and prepared to push more. We tried pushing for another 2 hours medication free, and tried different positions to try to help the baby rotate. After 6 hours of pushing total, the hospital staff advised that we could keep trying for maybe another hour, but that they were recommending a c-section at this point. At this point, we were at 42 hours of labor and 6 hours of pushing and my body was about done. I looked at my husband and we decided to go ahead with the c-section before our baby became distressed. Within maybe 15 minutes I was prepped for surgery and another 20 minutes maybe our son was born.I will say I was always nervous to have a delivery in a hospital because many times staff members can be forceful with decisions and not respect the parents wishes.I was AMAZED with each and every member of the staff during this process. Each person was so kind, caring and respected anything I wanted. I felt heard, and cared for the entire time.The care the next 2 days in recovery was also amazing and my trust and love for this hospital went up. This experience far exceeded my expectations and I am truly glad that I was in such good hands the entire time.If any of the staff members that cared for me during this stay, THANK YOU from the bottom of my heart for all you did for me, my son and my husband.-Alicia Garr

One of the worst hospitals Ive ever been to. My dad sat in the waiting area for 5 hours before being seen. Once he finally got to the back it took another 4 hours before any treatment. When I say the worst theyre horrible. If you can go anywhere else PLEASE DO the treatment here and wait times are horrible.

6/16/21 I dont normally write reviews, but after the experience i had tonight at the Emergency room I felt like I should. I cut the tip of my pinky on a piece of glass in the sand. This happened around 830 I got to the ER at around 930, I left at 230 and still had not seen a doctor. Dont waste your time, go somewhere else.

Er department is awful. Nurses leave patients helpless and do minimal unless something happens like wanting to leave. I won’t go too far into details about my mother’s experience but if I wasn’t there to help God knows what would have gone on. For all those who have no one to advocate for them do not go here. 14 hours no fluids is just one issue. Never again will I ever be in that Er

I have never in my life seen such an UNPROFESSIONAL work place like this in my life. They ALL act like children; the nurses talk badly about patients who go up there only to be dismissed because nothings wrong only for that problem to worsen. They refused to bring an old woman to a room when her back was in severe pain and went so far as to laugh in the face of someone when they ask that patient if they know was smoking causes. This place needs serious help, otherwise it needs to be shut down. Its a terrible environment all around, Ive never wanted to sock half of them.

If there were a ranking of the worst hospitals in the United States, OMH would definitely be in the top 3. I pray every day that I don’t have a traumatic emergency because I wouldn’t step foot in this place if I were paid a billion dollars to do so. Please take heed and go elsewhere

This is ridiculous. Brought my pregnant wife with severe abdominal pain. Arrived about 9pm had blood work done about 1030 and an ultrasound sound a little after midnight. It is currently 5am the next day and were still waiting to see a doctor so we can get the lab results read to us. No one can give us a time frame of when we can possibly see a doctor.This place is an embarrassment and needs more than a miracle to get in working order.

Yesterday I had surgery at OMH and from the time I checked in to being discharged was nothing but exceptional thank you so very much

A huge thanks to my team of professionals from Cardiology and Nuc-Med. Dr. Anil George, Mamie, Catherine, Tina, Kim, Kirsten, and Patient Intakes Michelle are a great example of teamwork making the dream work. A special thanks to Kim and Mamie for the supportive explanations and calming demeanor. You all are top-notch!

Its me again. So Ill be going through my paperwork soon and ya know, iv been having nightmares since that doctor did what she did, her and that nurse. This ptsd is awful!! Ill keep ya posted

I cant say enough great things about the staff here. The nurses are simply awesome they care for their patients with the upmost care. Very passionate about the care they give. I truly appreciate all they did and will continue to do. True blessing.

81 year old MIL brought in ambulance due to total loss of consciousness and totally confused to add to it she has a heart condition. They don’t have a room so they put her in a wheelchair in the waiting room. At two hours I asked how long of a wait they said could be one or ten hours they don’t quote times. Three hours later I go to the front desk and ask for someone to take out the IV that they used in the ambulance as we were leaving. Someone came out had me sign to release her. As they removed the IV I was saying how horrible it was to have her wait and she was in pain. They were surprised she was never triaged. They offered to triage her but she would have to sit in the waiting room again to wait for the results. It was a totally lack of care and disregard for human life. As the ambulance left with her our neighbors said don’t take her there. I will never make that mistake again. Next time going to Morehead. Believe me I will be looking at her Medicare Bill and filling a complaint with Medicare too.

Other patients in waiting room are sitting closely and coughing and NOT WEARING MASKS

I would let my husband take me out back and shot me like an animal before I EVERY go back to this place. I went to get treated for a cycst something Ive had done at least 4 times now , probably takes about 45min to do. I waited for over 7 hours , just to never be seen. I was told I was next 3 times , but next never came. This was my first time coming to this hospital and I promise it will be my last.Update: After visiting this hospital, having to wait for over 7 hours with no help what so ever, they still had the nerve to bill me. Best believe Im going up there and telling them they wont see a penny from me.

Worst service time ever. I been here almost 3 hrs still haven’t been seen and barely anyone here. I should’ve just went on base. I have an open wound and possible fracture/break in pain 10 and people feeling a cold are literally here after me hrs after and come in and get a darn room mean while I gotta suffer and the front has no sense of care or remorse at all. Blood dripping through my Gauze after gauze after Guaze in level 15 pain and it hasn’t gotten better at all

This ER is a joke. So far a 5+ hour wait to see a doctor. This must be what hospitals in Canada feel like.

Easily the worst hospital in the entire state. No matter where you are in the facility, everyone moves at the pace of a snail, no one cares about their works. I waited 11 hours to pee in a cup and get an ultrasound, was in 5th place then 2 hours later I was in 8th place. Still gotta pay for the visit even though they literally did nothing.

DO NOT GO HERE!!! Horrible experience. Sat in the ER for 5 1/2 hours today. My husband went in with hyperglycemia and very serious underlying issues, we were told by his Doc in our home town to immediately get to an ER. We sat for 2 hours in the waiting room before they even took his vitals, sent him back to waiting room after getting them and nurse practioner said we were next in line for a bed and that he needed IV fluids and more insulin to get it down, we waited for 2 1/2 more hours, no joke. We got there at 2:30, left at 8:15pm. We had no insulin, none of his meds, had not eaten since breakfast, their pop machine was out of water, I told the them we were going to go home because he was nodding off in the waiting room and needed to eat and asked for his results from the blood and urine and they said no and said we could just leave. WHAT? So they let us walk out knowing he had an average 400 reading for the past few days...I realize they were busy but did not even ask us how he was feeling? Needless to say his blood sugar went down after no food or drink for that long, could have starved him myself at home! Welcome to Jacksonville folks!!! GFYBack in our Airbnb in North Top Sail, it is 10:38pm now and my husband has severe abdominal pain and we are stuck here, obviously has something very seriously wrong. People will die just waiting in that ER. I have read these reviews, wish we would have flown back home. Just the worst hospital we have ever been to!

I know they’re Short Staffed, though the Wait Time was Ridiculous!I spent 6, & 1/2 Hours at Onslow!Just to have Tests done, & the Doctor to Discuss the Results with Me!They really NEED to Hire MORE People, or FIND a Way to KEEP their EMPLOYEES so they’re NOT Short Staffed!!!#Tag: SomethingHas2Give

This has got to be the worst hospital I’ve ever been to. The staff is rude and the wait is extremely long. My S/O came to this hospital for chest pains and after 4.5 hours they finally called his name. Good thing his pains weren’t completely severe or he would of had a heart attack. Drive the extra and go to Carteret. It’s better than this place.

I am currently sitting in the emergency room waiting room. I have been here since 2:21pm ( a little over an hour and a half) I came in for extreme vaginal bleeding. I am bleeding through the pads the gave me even though I’m tripled up on them. I have had to change my pants two times... and yet I am still not being even triaged. This place is a joke. I would take my kids to the vet before ever coming back here.

I gave birth to my second child last week at OMH. Words truly cannot express how grateful I am for the amazing care I received from Dr. Anderson (OB), all of the L&D nurses and the postpartum staff. Dr. Anderson is amazing. She was prepared, encouraging and was with me every step of the way to make sure delivery was safe for me and my daughter. I am forever grateful to have such a wonderful OB I can trust! Rachel was my L&D nurse-She is SO caring, empowering and truly wanted me to have the best experience possible. I was terrified to give birth a second time but Rachel helped calm my fears and gave me the confidence I needed to have an amazing birthing experience. Thank you Rachel!! My postpartum nurses were fantastic. They were very attentive and so nice! I was blown away at the kindness and concern all of the staff showed us while we were there. The cafeteria staff and cleaning staff were so considerate and cared about my comfort and always asked if there was anything they could do to make my stay more comfortable. Alison was my lactation consultant and was great! She has a fun personality and made me feel really comfortable and answered all of my questions. Thanks for the great experience!

I called the hospital operator she was extremely disrespectful so I got rude back with her and she hung up in my face and wouldn’t answer as I proceeded to call back she definitely should loose her job the way she spoke to me. I recommend not going here unless you want to spend your entire day in the ER receiving no help because they just don’t care or feel another patient is more important than you.

Dont have your child here. These people dont care. I had mine in 2017 and would rather have another in the car on the way to Wilmington or anywhere else. Your child truly deserves so much better!

My daughter has been at er since 210 this afternoon in severe pain nothing to eat waiting on blood work and a ct....since 300 pm still no one has came to do test...it is now 9 pm still no one..are you serious....what is wrong with these people....other than they really dont care...

If something is wrong and you need to go to the ER do NOT go here. They miss diagnose people. I had gone here twice for a pain I was having and each time they told me it was just a gas bubble. Finally went it happened again, I was out of the state and come to find out it was my gallbladder, and I had to have surgery. Defiantly don’t recommend this hospital at all

ER Expect to spend all day and then some if it would let me I would give it no stars .After 50 years I should know to go to another ER room a different county

This so called hospital should close the doors! Our son went in with chest pain’s and could not breathe. Sat there 3 hours mind you never saw dr 1! Ran a few test sent him home. The nurse wanted to argue over why he was there over the phone with me very rude stating he had an allergic reaction and never complained with chest pains. I told her to get an ekg on him stat due to he was not allergic to anything. This staff has no bed side manners nor phone ethics either. He has yet to see a dr from here nor heard from this horrible place. Still in pain thankfully his breathing is better. Well be looking a heart dr back home. They offered no help to him what so ever! Perhaps more people should look into this facility.

The ER is the longest wait you will ever have at a hospital.

Outdated, unprofessional, Extremely long wait times on non busy hours or slow patient care, low budget, most unsanitary hospital I’ve ever been in. 10/10 absolutely would not recommend. Better luck doing your own care at home cause it’s about the same treatment you will get here. Without the wait..

We got here at 2:30 all they did was take his blood an x-ray and it is now 8:45 about to be 9 o’clock and still no doctor has came in here this place is ridiculous I asked the front desk when the doctor will come in and they say I don’t know like what kind of hospital are they running here

Worst. Hospital. There are better doctors in Greys Anatomy and those guys are actors.

Okay wow so where do i even start...I travle a lot and im always on the move. I visited a lot of hopsitals in the country in my life time. Here are my complaints hoping the hospital can fix these problems. And looking at how many negative reviews this hiospital im assuming they dont look at them.1. Staff are very unorginised2. Phone line customer service reps are very rude. (Billing) never get back to you3. Service in the ER...I would rather die then go back.(no one could answer my questions)4. No updates or check ups when waiting. (Was empty when i went) waited 4hrs. (No one in waiting room or rooms beside me ect)I never felt so happy to leave a place because how horrible the staff was. The treatment was the worst. I hope these things can get fixed. Based on the reviews...this hospital just wants to squeeze as much money as they can out of you.

My GF went into the ER for pain due to an underlying condition and the ER staff and the Surgical team were amazing.

Hands down the absolute worst hospital I’ve ever dealt with. I had to go into the er in 2019 for electrical burns. It took them about 6 hours to see me. Er was practically empty. Even then it is what it is when you’re dealing with a hospital. But when they billed me. The va paid the Bill. And they sent it to collections anyways. Now it’s 2021. And I’m still dealing with their issues. I’ll lay on the street shot before i come back again. Good luck to all that enter.

Im not from there and got covid tested, they ended up charging me for a hopsital visit and other testing i never got.

This is the absolute worst hospital I have ever been to. Rediculous wait time just to get stitches.

I came in at showing signs of a stroke and am waiting in the Er still after 9 hours waiting for results and was told is I leave I wouldn’t have access to my medical records but would still have to pay my bill.

I have a whole new respect for the team here. They all made my visit....well as comfortable and enjoyable as an ER visit could possibly be. So thankful for all of their help!! ❤️ 😊

This hospital is an absolute joke. The staff must have gotten their training from a Cracker Jack box. I brought my wife in tonight for breathing problems and they had her wait for 7 hours in the waiting room alone while only doing basic intake tests. Meanwhile she had multiple panic attacks due to the respiratory distress. She was literally getting into the car to go home when they magically pulled a room out of thin air for her. Not only are these people negligent of their duties they are going to have someone die in the waiting room. And the best they can do is give out a PR woman’s name and number with the 100+ reviews of Inadequate care. They know there is a problem and have refused to fix it for at least the three years I’ve been here. This is not even including grossly marking up their cost of services. Onslow Memorial you should be ashamed of yourself.

This hospital emergency room staff is not trained properly or respects individuals that come in there with mental health issues. several complaints have been filed with the joint commission. A mental health emergency is the same as a physical one. for example if someone is sucidial reaching out and requesting hospitalization . This emergency room has a history of dismissing patience. If you can safely go to another hospital like wilmington or new bern it would be in your best health and interest.

Short wait time (arrived at 8am), friendly and knowledgeable staff, very caring and considerate 😀😊.

Everyone from the check-in ladies, to Triage, to the ER staff and finally to the nursing staff after being admitted were so kind and very helpful in making me feel comfortable. They listened to me and gave sympathy to the issues I was having. Thank you for the great care you gave me!!

ER is very slow. Been waiting for bloodwork for 2 1/2 hours.

The worst hospital I’ve ever gone to. The lack of professionalism and attention was disgusting. After getting a second opinion the day after going, turns out what my husband was there for was pretty serious and should have had multiple other tests done. But they brushed us off. I would never trust this hospital for anything life threatening as they will just blow you off. If you can, drive elsewhere to get better care. This place is a joke. Oh, and don’t get me started on the receptionists. Completely clueless. This place needs to get a whole new staff who actually know how to do their job.

I have been sitting in the emergency room lobby for 3 hours trying to get my eyes checked out if my symptoms were life threatening I would be sitting here dead and nobody would know thats how slow this place is this is one of the worst hospitals I have ever been in I shouldve drove all the way to Morehead City or Wilmington

Worst experience EVER! They just don’t care. My husband spent 3 days in the hospital and ended up signing himself out because the care and attention is so bad in a 3 day span he might have spent a total of 10 mins at best with a doctor We kept asking questions and wanting results of labs and stuff and nothing. The doctor said she be back and never came back each day same thing happened. After pushing the nurse button for 45 mins I had to go out and get someone because they were just standing in the hall doing nothing at all. Just awful here but I’m sure I’ll get a nice hefty bill from there after days of laying in a bed with no help at all.

Checked in at 11:45am was prepped and placed back in the waiting room. I was told by my nurse not to eat or drink anything until I’m seen. 5pm and I’m still out in the waiting-room watching patients come and go. (Still on a completely empty stomach) Beyond frustrated! Other patients have been waiting for 7+ hours I don’t understand how this place is operating. Had it not been for the urgent care not having the needed medical equipment I would be leaving. The nurses are complaining about how busy they’ve been. Imagine not feeling well and waiting hours without medical treatment. 0 stars.

In town on vacation. Got rear-ended, went to the emergency department for help. Have been waiting on results of my imaging WITHOUT ANY pain relief after being told THREE HOURS AGO I would be helped but here I still sit in the vacant waiting room. Have asked and have been brushed aside. THIS RIGHT HERE REMINDED ME WHY I MOVED!! Care is better ANYWHERE but here.

Kind staff. The wait times were understandable.

So I was told that people go here to die...I had no idea how true that was. I would love for somebody to explain what exactly happened to my mother. She passed on January 5th after showing signs of recovery. I spoke to her at 3:55am that morning and she had said Baby, they hurt me. There have been lots of oops in here tonight, lots of oops. I asked her what had happened and she couldnt elaborate. That was the last conversation I had with my mother. The entire morning they dodged my phone calls for the first time in a week since her being admitted. My mother was admitted to the covid ward on 12-29, was given Narcan due to an overdose of her medications and then she slipped into a coma. It was discussed that she would not be getting any narcotics due to having bilateral pneumonia. Of course, her having covid and all we were not allowed to see her so our access to her was facetime. She woke up from the coma on the 2nd and we were so relieved to have her awake and responsive. On Monday the 4th, I had a 33 minute conversation with her on facetime about her coming home. She was to be discharged in a couple of days they said. I spoke with the nurses 3 times daily at least, never had an issue getting through. They had told me they were deliberately dodging somebody else in my family, so I know they do this as a practice when they dont want to discuss what is going on. Tuesday morning after I spoke with her, I never anticipated what my next conversations were going to be. I called repeatedly that morning and was not getting through, was placed on hold and not answered when calling her room or the nurses station. At 11:45am I got the call from Dr. Ongue (I think that is the spelling for the douchebag, yes, sir that is exactly what you are by the way, you have the bedside manner of a cactus), telling me she had manipulated the situation to get him to give her the tinciest winciest (Id love to know what that dosage is too) amount of Morphine and she relapsed. They immediately gave her Narcan, well duh that was why you were NOT supposed to give her narcotics Dr Douchebag. While asking all of the questions and trying to get to the bottom of what was happening with my mother. He hurried off the phone at the 16 minute mark. 12:01pm was the timestamp. He called me back as 12:15, he said Mariya (no HIPAA code verification that we had on her file for the second time either)Yes, Dr. OngueYour mother diedWhat happened?We believe she had a stroke from a blood clot due to covidHow is that even possible? Shes been on blood thinners and she was tested for blood clots on Friday and none were foundHe continued to talk in circles at that point...They refused to give an autopsy, so my family paid for one privately. Autopsy results are in and it certainly was not a stroke, Im sure youd love to hear what it was. The question is WHAT THE HELL DID YOU PEOPLE DO TO MY MOTHER????? Ill take this to the media, to lawyers, Medicare and Medicaid...your hospital is about to be plagued by the emotional distress youve put my entire family through.All in all, if you want your loved ones to remain with you for any period of time, STAY AWAY FROM THIS PLACE!!!

Worst hospital. I will literally drive hours in any direction to go anywhere else but here. I am trying to get my family moved out of this county due to the corrupt ness of its healthcare. Run away!

Never coming back to this hospital. Went into the ER and was waiting in the waiting room for almost 7 hours. One family was there for almost 9.

Wish I could give 0 stars :( came here today to get my iud taken out because it was rejecting, I was in excruciating pain, constantly bleeding out and with me being anemic that’s not a good combo; the doctor was extremely rude and told me that he couldn’t help me because they didn’t have the means to get a gynecologist, when I asked why he gave me a smart remark and started talking to the nurse like I wasn’t even in the room, I’m very displeased and disappointed; Jacksonville NC needs better medical centers ASAP

If negative stars was optional, I would leave one! My brother and sister-in-law waited over 6 hours for BLOOD TEST RESULTS! She went in for pregnancy related issues and didn’t even receive a Doppler to listen to baby! And left in a WAITING room! All she got was her blood drawn! Not sure what kind of tests they were running, but 6 hours? That’s BS! I am so thankful they left and went to a different hospital! Because Onslow is a joke!

Entered my insurance info wrong now im up to my ears in debt !! Thanks onslow for being morons!

I gave birth at Onslow Memorial on Wednesday. I am a first time mom and was very nervous/scared/excited, etc. all the normal emotions a new mom would be feeling. The L & D floor at Onslow Memorial surpassed my expectations on every level by a landslide. The staff was incredibly kind, helpful, and informative of everything to keep me updated. The food was actually delicious for hospital food. My baby was handled with such love and care. I was ready to go home after being in labor for 17 hours but sad to leave because they really do treat you with so much hospitality and care. I am SO thankful for all of my nurses and doctors that helped make my birthing experience so wonderful. I would hands down deliver here again with my next baby!

If I could give zero I would. Hubs went for chest pain, was told he had a mass in his stomach and then after 10 hours of no investigation into said mass they just discharged him. Youre better off driving to wilmington or new bern.

These people will literally let you die.

If I could give -5 stars I would! On Tue. 2-25-20 I was treated very poorly by the ER triage staff. Very unprofessional! I had been to the hospital prior for very high blood pressure issues. The Physicians Assistant who had dark hair female who had a pony tail told me I was being counter productive to them by coming in again and having them do another work up on me. She was rude, talked to me unkindly and told me to go home. I tried to explain my Primary Doctor was the one who had sent me to the ER but she acted as if she didnt believe me and said she would call him. I told her to do so. The red haired triage nurse was also very rude. After asking to see a patient advocate, which they NEVER called, I told the red haired triage nurse that by law they have to treat me. She said, and I quote Shut up you are getting a room. I was taken to a room with chairs to sit and wait. No one came to check on me or anything. I was left in there and given dirty looks / ignored until the Dr came in. I felt very brushed under the rug by everyone at this horrible hospital. Im now terrified to even use this hospital again for fear they marked my record or something and will ignore any issues I have. This is not how to treat patients. I was not there to seek opioids or any drug addict, Im a regular person who NEEDED care, was concerned for their help and shown no care whatsoever.I suppose I need to get comfortable with driving out of town to a hospital for care which is ridiculous when taxes go to a local one. I suggest all their employees go through sensitivity training or better yet they clean house of all the lousy staff that is only there to collect a pay check and not perform their job responsibly.

On the surface this hospital seems to be very caring. However, it can only be as good as the professionals working there. My loved one was clearly nearing the end of life and medical professionals acted as if it was just another day at the office. Sensitivity training is definitely needed across the board as people should NOT be made to feel as if their dying loved one is a burden. I do understand that medical professionals deal with life and death situations on a regular basis and that it is easy to become desensitized. However, the facility should have continuous learning measures in place to mitigate this risk. There should be mandatory sensitivity training in this regard for doctors, nurses, and all personnel who are expected to comfort family members during this dufficult time.

Terrible bedside manner. We brought our friend who is a post Cancer Op patient in for severe abdominal pain. I understood the wait period and cautions for her temperature for fear of Covid infection, but once her fever broke, the treatment got worse. After telling the nurse numerous times what veins she should tap for lines (not her first rodeo being stuck with needles), the nurse ended up proding and collapsing at least 2 veins before finally calling an ER nurse who landed the vein, exactly where she had told them to put it. Then they tried putting her on antidepressants for being upset with them for not listening to her.For the last four hours of her 50 hour stay she was left with no information on a way forward for care, but insistence that she stay until released even though they had no reason to believe she would be unwell for doing so.Finally we go to pick her up only to find her with her right arm heavily swollen. Not from poking with needles, but because the last IV swap they put in was pumping saline into the tissue just below her skin and not her vein, filling her arm with the medicated solution. Her needle injection site has been leaking saline continuously since we left the hospital. Maybe this was just a few recently added staff, because weve received good care here before with my son. But if this is normal then this place has seriously gone down in its care standards.

The nurse I was assigned was amazing she was really helpful and super sweet and put up with me during my contractions (sorry if I was mean in any way haha) but she got busy with other soon to be moms and I understood that. She had another nurse change out my saline bag.... this nurse didn’t turn the saline drip off and I ended up getting sprayed in the face with saline... no big deal kinda annoyed but I was fine my only thought was getting my baby out lol. The day I was discharged my son was scheduled for his circumcision a different nurse told me it was a quick procedure and I would get him back within 20 minutes 2 hours later my nurse comes in and I’m freaking out crying wondering where my baby is (I was tired and I’m a first time mom so I was scared haha) my nurse put me at ease to say he is fine and should be back any minute and apologized for the wrong information. She is amazing and probably the best nurse I could have had there and I believe her name was Sara!!!! Then the same nurse that told me I would have my son in 20 minutes followed us out to make sure we had a car seat and made sure it was safe. We installed it and the whole time she told my aunt (who was in the delivery room with me) that she was doing it wrong which we weren’t and to move out of the way so she could do it..... uhm ok? Then I was buckling my son into the car seat and I told the nurse I was gonna adjust the straps cause it was to tight she then told me it was fine and proceeded to buckle my son in.... the only problem with that was 1. During this covid thing she wasn’t wearing gloves.... 2. She was in my aunts car... 3. She didn’t listen to me when I told her it was to tight and she almost clipped my sons face into the buckle I had to put my hand between it to stop the buckle from clipping his cheek... I don’t think I ever wanted to yell at someone more... she was very unprofessional and very impatient and did not listen.... other than i would say my experience delivering here was good... the food is nasty tho but it’s hospital food so what do you expect haha!!!

The staff was very friendly, inform n they were there for all my needs I honestly Im feeling better knowing that there are people who are more then willing to take care of some one

I could write a book on how poor this hospital is, lack of care, lack of good doctors, staff that blows off everything you tell them. Look I understand that there are people out there who malinger, bit when you have a patient who has been to you three times for a worsening issue and every time you just say its a stomach bug with no actual diagnostics done to verify that it starts to look suspicious. So here I am on day 18 of a bug that wont let me eat and barely intake fluids. Bit of advise, if you can go to any other hospital than do so. Unless you like to waste your time that is.

If I could give this place a negative bunch of zeros I would. Do not go there. I went to the ER at 2pm on 5/28/20 with bad abdominal pains. Sat in front room for two hours before being called to another waiting back room with 4 other people.All in pain, one being a pregnant woman.About an hour into this (4pm)they took blood and gave me something for nausea and sent me back to the waiting room and said they would come get me for a ct scan. No one came check on any of us and after the young boy went ask someone when they were going to take us said we have to wait our turn. At 6pm they took my scan and said someone will be with you. No one never came and the lady at the front desk did manage to get someone to give me another nausea pill as I was still throwing up. People were getting up and leaving. We were still the same four in the waiting room from 6pm till 4am when they finally put me to see a doctor and get medical help. They sent me home with no pain meds or anything and I ended up at another ER the day after. There is no way some one should have to wait from 2pm till 6am the next morning in an emergency room . And they were taking other patients that came in after us.

Hospital NEEDS way better employees. Careless acts gave many nurses and patients covid-19 earlier this year.

This place is a joke. If you go to the ER they take 4 hours to see you just to rush you out without answers and help.Labor and delivery is extremely slow, and the doctor I have doesnt want to listen to what I have to say. Ive been sitting here for hours crying in pain but no one cares I guess. I definitely wont be delivering my baby here if I can make it to New Hanover in time.

Horrible doctors. I no longer go there. Better to go to another hospital than gamble with your health.

Called to ask about the wait time in the ER, was informed by Tasha that they do not give out wait times, which is fine, but before I could ask another question she hung up in my face. No, did I help you with everything, so silly stuff like this wont happen. If youre so busy you have to ignore customs and courtesies maybe somebody else should be doing THAT job, I wasnt even coming to the hospital, just our interaction messed with my day.

I remember being in this hospital some years ago and the horrible treatment. Still causes nightmares, probably ptsd. I gotta find the paperwork with the doctors legal name

I did have to wait a while in the ER but so be it. It is what it is and these guys are busy. I came in with horrible abdominal pain and what I thought was food poisoning but it was appendicitis. Yay. Everyone was so helpful and kind and I am so happy I was able to get that darn appendix out. I don’t remember everyone’s name and I wish I could thank them individually, but thank you Jeremy for doping me up and prepping me for surgery. Thank you to nurses Maria, Nikki and all the other wonderful ladies who took care of me. You guys are the best.