Horrible experience! THEY ARE SO SLOW ITS JUST PLAIN UNSATISFYING AND PATHETIC. I HAVE NEVER WENT TO ANY OTHER BANKS DRIVE-THRU AND HAVE HAD TO WAIT 10 OR EVEN 15 MINUTES FOR BASIC SERVICE. THE BANK OF AMERICA AN MT&T HAS NEVER HAD DRIVE-THRU SERVICES THIS BAD. YOU PEOPLE NEED TO HIGHER MORE QUALIFIED PEOPLE THIS SIMPLE JOB. I DEFINITELY WONT BE RECOMMENDING THIS BANK TO ANYONE.

The tellers at the drive thru window are always pleasant and provide good customer service.

Outstanding customer service provided today at the Columbia location. I am not even a member but the staff I had contact with really went above and beyond to take care of me.

I just got a loan from Tower Federal (Columbia Brand) and my experience was really positive. My Member Service Representative was Angela Randall. She was super patient with me, as I was not well-versed in what was required for obtaining a loan (documents and such). She was also very friendly, which always makes for a pleasant experience. Id 100 % recommend her to anyone looking for a loan or just a banking matter in general.

Not a very pleasant staff!! I walked in and wasnt greeted...however when i was at the teller and someone else walked in they were and they were of a different skin tone they were very much greeted with a smile and a welcome to Tower. Not making this about race AT ALL!! But this happened to me three times... I truly do not feel comfortable in this bank AT ALL.

I genuinely enjoy the member benefits from banking with Tower. With that out of the way, I absolutely think their customer service is very poor. I cant speak to other branch locations, but banking at this location is like banking in 1992.

Excellent service and always accurate. Pleasant staff and efficient. Less expensive than most banks. Whats not to like?

Excellent service, very polite staff. Join if you can!

Always a pleasure banking here. Got an incredible car loan rate, theyre quick to catch shady account activity and best of all they give dog treats if you bring doggo to the drive through:)

Tower is one of the greatest banks I have ever banked at. No problem, the tellers are very polite and considerate.

I hated the service I had today, the women wouldnt say hello or look at me or tell me their names. They didnt make me feel comfortable. They also wernt really aproching things to me just speaking around me until the teller told me I owed money but didnt explain why. I didnt mind it taking a long time to get everything done. This is the first towerfedeal that I have just hated the service.

Fast drive through deposits.

Save yourself the frustration - bank elsewhere!

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