My mother and I had the pleasure of working with Ms. Sherry Cunningham, a Phone Center Loan Officer with SCU State Credit Union and the experience was top notch. Ms. Cunningham worked diligently with my mother to outline and explain the process every step of the way. Her patience and customer service was amazing. I would definitely recommend SCU State Credit Union and especially Ms. Sherry Cunningham (loan officer) to anyone in the market for a vehicle. Thank you for excellent service!!!

Among banks in South Carolina this bank has been good for me and my husband for more than 15 years. When we first came to Columbia my husband, through his job open his account here. I was sick and grieving from death of our little girl. He told me they gave him a loan and helped him out. Matt Tichner was the bank officer at the time. He always remembered my husbandand me.

Well, they actually will charge you almost FOUR dollars for the convenience of paying a Visa bill on the phone. You know d-mn well it costs them more when you walk in and hand them cash in person than on the phone, but theyve found another way to sock it to the consumer. Even the water company has stopped charging these rip-off fees. I will go in and pay it, but I plan on getting my moneys worth by asking a lot of pointless questions and taking up time so they lose a bit of money themselves.

I visited this location for the first time since being a member for 18 years. I experienced great customer service!

Please do not fool with this bank. We was with this bank for about 10 years. They dont treat you like a customer they just find ways to hit you with fees. We are military so we are not near any location to go in to the office and when you speak to someone on the phone they always have an attitude. This bank took the money out my account and didnt notify neither me or my husband but we did find out when we hit with like 5 overdraft fees. We left this bank for someone that cares.

I have always used credit unions instead of banks and so I joined SCSCU when I moved to Columbia 4 years ago. I was reasonably satisfied with this place, despite having fewer branches and longer wait times than either of my previous credit unions... that is until they instituted a $10/mo fee for each of my checking accounts (my wife and I have 3 there).It is VERY POOR TASTE for a credit union to charge its own members for basic services!!!I dread switching to another establishment as it will require switching many of my auto-pay accounts, but I will do it one day. Until then I wont be doing any more business with them than I absolutely have to.

Customer service is trash and don’t think you’re going to call and get an issue taken care of quickly im on the phone right now while I’m writing this review and I have been holding for 45 mins

As a public employee I used SCSCU for over 10 years. First for automatic withdrawals from my wifes paycheck for savings and then to repay an auto loan. Following retirement I neglected to monitor our account closely and the small balance we had maintained became much smaller due to an exorbitant monthly inactivity fee. I believe their fees in general are atrocious and customer service was not much better. I would not recommend SCSCU as a place to do business.

PLEASE STAY AWAY FROM THIS BANK!! WORST LOAN DEPARTMENT AND RUDEST CUSTOMER SERVICE

Very good customer service very good people to the bank with this very good place to be

Personal service and integrity of most of employees

The new organization of the office

They would be closed on Saturday, they have the worst customer service EVER!!!

Doesnt do shared branches?

Awful customer service