I recently had my baby at this location , it was such a wonderful experience the nurses were kind and attentive shout out to Makaila on maternity ward she is heaven sent from start to finish!!

We had the best care! My husband is 82 and very hard of hearing but all of the staff especially the nurses and techs were just amazing, caring, considerate, very good at their jobs. IV sticks and other procedures accomplished exceptionally well. Just the people we needed. I am so grateful.

My main and only problem is that I heard about my condition and diagnosis second hand after my doctor called a family member and explained everything to them without my consent and I found out a day later. Who do I contact legally about this ?

Probably the worst ER experience I ever had. So rude, unprofessional, and they didnt even help us after sitting there for six hours!!! This place is an absolute nightmare and a disaster, disgrace to all medical professionals out there. I never encountered such rude personnel that only want to defend themselves instead of listening to patients. Their “patients rights” that they demonstrate on a wall is just a sign of a hypocrisy. Never again!

I have been in the emergency department since about 8 a.m. I found out pretty quickly I am being admitted. So around 12:30 I ask for a food tray. Around 3:30 I step out to the nurses station and expl6i have been waiting a really long time for a food tray. She looks at me with complete disdain and says with attitude the secretary just asked if I can eat shes coming. It is now 7:43pm, I have been asking for a food tray since around 5:30 (as the tray I received earlier was inedible) I finally get my tray and its ice cold!Not to mention it takes about 20-25 minutes to get help to go to the bathroom.I hate it here. Thus place gets worse and worse.STAY AWAY, FAR AWAY!!!

If I could leave zero stars I would. This hospital does not deserve not even one star. On June 17, 2021 I drove my son who is 12 years old to the nearest hospital which was a Atrium Health University. I drove there because my son had surgery the night before. He was in so much pain, the prescription medication was not helping with the pain at all. When I got there it was 2:40 Am in the morning my son was never seen by a nurse or by a doctor. Finally at 6am when I couldn’t handle seeing my son in tears anymore I walked up to the nurses station and everyone there was sitting laughing and joking around talking about a trip that they have planned for. I calmly walked up to one of the nurses and asked is it possible that they could give my son some type of pain medication to help him at least sleep. I even told her that I’m OK with the doctor not seeing him yet if they are busy but could they please help with giving my son something to help him alleviate the pain and pressure he was suffering from. The nurse then told me that she could not do anything or see him or give him anything without the doctor physically seeing him and she also stated that it’s shift change so I’m just going to have to wait. By this time it was 6:15 in the morning remember I was there at 2:40Am.This was the worst experience ever I finally decided to just walk out the hospital at 6:40am when I realized that I wouldn’t get any help for my son. So I took my son who was on crutches and I drove 26 minutes to Levine children hospital which was the best decision I’ve ever made. That’s where I should’ve went in the first place. They saw my son they quickly took him in because they was aware that he had just had surgery the night before and they saw that he was in terrible pain and they gave him something to help with the pain. Atrium Health on university or WT Harris whatever it’s called is The worst place anyone could be. None of the staff cares, there are cockroaches everywhere the rooms are disgusting very dirty and it’s just so sad for such a big hospital to have such low care for patients. If I could sue the hospital I would for pain and suffering. PLEASE STAY AWAY FROM THIS HOSPITAL IF YOU ARE SICK AND WANT TO LIVE cause they don’t care at all!

I came in to the ER with abdominal pain at a level of 8. After triage and being taken back into a room with a wait of 2 hours. Which is normal. However, when I was placed in a room not a single nurse came in the room. For an hour and a half I sat in a room listening to the nursing staff right across from My room with my door wide open, talk about their personal life and how they were talking openly about other patients calling them crazy is super unprofessional. Not one person came in to check on My pain level. And the nursing staff was lazy, slack, unprofessional and discouraging. Healthcare is a field of service of giving to patients. Caring. And its sad to see really horrible nurses ruin such a large name like Atrium. Never recommend this hospital again.

Worst experience and hospital ever, the ER is useless and is quick to get you admitted but provide no care or triage assistance to help your situation, they do not respect HIPPA laws which means all your information will be everywhere while you’re seen, they left me bleeding and standing in the ER for 3-4 hours and 5 pleading before even looking me in the face, they deleted medications I was currently taking and kept me there for 2 days with no care whatsoever, to eventually send me home with a $29000 bill for 2 IVs cat scan and 2 pain pills. Waste of my life force time and expectations of getting care.

I arrived to the ER with my elderly father at 830a and as Im writing it is almost 3pm and we are still waiting...His chief complaint was ACTIVE genitourinary bleeding and shortness of breath.I called ER and talked to a nurse(?) to inquire about the status of my father and when he would finally be taken back after an almost 6 hours (and counting) wait... she informed me that he had vitals signs taken (4 hours ago) and was sent back in the waiting room. He is short of breath and yet has failed to be seen. There have been countless people with Musculoskeletal Complaints who have come and left..she informed me because they are able to leave they because they can walk out. How would she know my fathers condition if he hasnt been triaged? I asked her when would he be seen, when he passes out in the waiting room? The nurse whom I did not get her name over the telephone, proceeds to tell me ,since you wont let me talk... then she hung up the line.This is rude and unacceptable and I will take this complaint as far up as needed for resolution.As a medical professional myself, I am appalled and disgusted with this hospital and the staff and plan to file a formal complaint. I know how the process goes and this is NOT IT! The services rendered at this hospital does not align with The Joint Commissions mission and standards. This hospital needs a visit.- Dr. C Stevenson

I struggle with the star rating b/c the nurses has been wonderful (so far)....im speaking from a labor and delivery perspective BUT they are lacking with the staff on the main level. Here is my recent complaint I submitted that may get overlooked:Your staff really needs to be much more cognitive of how you treat your patients. I just attempted to have a delivery service drop off toiletries as I’m pregnant with NO outside help and needed important essentials during my unexpected stay. Your rude staff at the security desk told her she was not allowed to drop anything off and needed to wait outside which is a luxury she does NOT have since she had other deliveries! My nurse was nice enough to go quickly pick up my order THANK GOD b/c she was ready to leave! If this is your policy, fine, but just last night after waiting 3-4 hours for dinner that my nurse put in and was told was on its way, but NEVER arrived, I had no choice but to order takeout. The delivery driver WAS allowed to leave it with security until my nurse was able to assist. In addition, which wasn’t a major problem at first but while Im having to waste time sending this complaint, you should also direct your “patient registration” to be more kind. When I arrived/ per my doctors orders to be checked into labor and delivery since my blood pressure was extremely high, TWO of your staff sat there carrying on a convo and even proceeded to get up and walk away to speak to a colleague sitting in her office and when she returned still took a min to acknowledge me. It’s a blessing I wasn’t in active labor.The nurses have been phenomenal but the staff at the front needs serious training especially b/c they are clueless to the amount of stress, issues or unique situations your patients are coming here with.

IF YOU HAVE AN EMERGENCY DO NOT GO HERE WHATSOEVER, literally go to any other hospital because you will have to wait an hour or more just for triage and 4 hours or more for treatment.Honestly they only get 1 star for the warm blankets and because I can’t rate it a 0. I went in unable to talk with slurred speech and numbness in my right arm and face around 2am and left at 6 after never being treated. Luckily my speech came back but the service is terrible and while I was waiting they wouldnt even get this man an ice pack when he was about to pass out… all in all AVOID THIS LOCATION.

This is the worst hospital in history to ever go to If you’re in an emergency while pregnant. I would sit here and go into detail but it is entirely too much. If you absolutely have to go, avoid Doctor Keeler at all cost as he is the rudest, nonchalant, sarcastic, meanest doctor and honestly the list goes on. Just please for your own good, do not go here

Worst ER experience, I was there for over 5 hours and still didnt see a doctor saw two people have a seizure and one fall on the floor because they were waiting for so long with no assistance. I ended up just looking online at my blood work and leaving before seeing a doctor. Do not go here at all.

The nurses in the NICU continue to be pleasant and attentive. My main concern is that no secondary health option or plan was provided for our child, their word is law apparently and don’t consider your feedback or input. They do a great job of repeating the standard, rehearsed answers.

I cant comment on the rest of the hospital, except to say that everyone I encountered was very pleasant. However, I can definitely comment on the maternity ward because all of my children were born at this hospital, and I cant say enough positive things about all of those experiences! Each room is the size of a small apartment, including a private bathroom (with shower), mini-fridge, dresser drawers, television (includes movies and cable), and seating for about 5 visitors. Access to the maternity floor is well secured through their use of a private elevator (not to mention tracking devices on infants). The amenities are definitely quite nice, but the best part by far is the people! Whether its doctors, nurses, lactation consultants, janitors, or whomever - all of the people we met were just wonderful, informative, and patient (the last quality was super important since theyre dealing with a bunch of sleep deprived parents). Couldnt recommend them more highly if youre looking for a place to have your kids!

Not at all satisfied with the level of care provided. Then of course you get a ridiculously high bill in the mail. Very dissatisfied

If you are in a medical emergency please avoid this place at all costs. They have no sense of urgency or professionalism at this hospital. Listen to the reviews. I came in with severe leg pain and had to wait over 3 hours just to be seen. (Not treated) seen.

All of the staff here is amazing! The metal detectors were a little off putting but I was taken back to a room right away. BSN Kionna on the 5th floor was absolutely amazing! She went above and beyond to provide care but also made me feel cared about. I was here during a very difficult time and she provided top notch service. She over explained every part of the process and never left the room without asking “is there anything else you need from me”? She made sure I was as comfortable as possible and this is def the profession for her. Thank you to all the wonderful staff!

Very unprofessional I waited for hours nobody came to check on me to make sure Im okay....finally the doctor came and she did absolutely nothing to help me no blood work to see if everything was fine.. then I was ready to go they couldnt find my discharged papers so I told the lady it Im okay she sat right back down worst hospital they need to do better.

The staff was rude. I met one nurse who was kind and talkative. The rest were nonchalant and rude. The last nurse that came in didnt even say I was able to leave and just walked out the door after having me take off my own monitoring equipment.They wouldnt let my boyfriend come back because they thought I had Covid when I was there for heart palpitations. They didnt even give me Covid test, what a joke.

This was the worst ER experience. I wait 6 hours to be seen here and when I got into a room, all I could smell was bleach in my room. It made me dizzy and then no nurse ever came into the room at all. Not even to come discharge me. I had to walk to the nurse station to go ask if a nurse was going to discharge me. Dr. Christopher Kessler MD came into the room and told me he can’t do anything for me and he has no answers for me. He said he could only help me if I was about to die. I had shortness of breath upon exertion, weakness in my legs and I felt like i was going to faint at home. He said he doesn’t know why and doesn’t have any answers. He said I probably have covid even though my covid tests were negative. I do not recommend this hospital or this doctor. Never again! They treat you like animals here!

They literally move so slow they take their time even if there’s no one in the Emergency room. I watched several people leave and they called no one to the back for over 45 minutes the wait is ridiculous I wouldn’t recommend no one who is in severe pain to come to this ER the staff is really sad

Absolutely the worst hospital experience ever. This place is trash!

The staff on the side I was on was very professional and awesome, they went above and beyond and I really appreciate them all. Room 617

Literally sat there with my sick child and waited two hours not to be seen. Ended up leaving. They definitely don’t move with any urgency

Worst experience ever! I visited this hospital on yesterday for chest pains, neck stiffness, sore throat, body cramping, and persistent coughing. I waited for six hours, just to be told it’s acid reflux. I never saw a doctor,( I learned this by looking at the prescription upon being discharged) I in turn was treated by a PA that seemed uninterested in why after two days of agony , I even resorted to seek treatment. This was the most disgusting experience I’ve ever had when dealing with “medical professionals”. If you value quality healthcare services this is not the place for you!!

My son came to the ER Sept 29 at 5:30 pm after being cut with. Saw at work. He is still sitting in the waiting room at 12:26 tonight 😡😡Unacceptable! His wound has already stuck together and look at the Health Rusk of COVID .. Sorry Hospital.. Too Slow .. Causes other Health Risks !

Where do I begin. Ok so from 5/22/2021-6/26/2021, I was in Caromont Hospital, left there feeling more pain than I came in with.Yesterday I drove myself to Atrium, best decision I made. Straight to thr E.R. I went ….. they took care of me. Security guard gave me a wheelchair, nurse took my vitals and then I got room. So happy for this place. Except for the person taking blood. He jabs the needle in instead of warning you but overall excellent

I don’t even know where to start at with my experience at this location. I brought my 7 DAY OLD Daughter in due to choking complications. WE waited hours to be seen by the Doctor. If it was not for the Nurse that we had I would have lost my mind. It’s disheartening to know that infants are treated just as bad as the other adults leaving reviews about this place. We waited hours for a doctor to not even lay a hand on her and to tell us “oh she looks fine”. To be clear I will NEVER place my kids life or any of my loved ones life in the care of the university city location. Our experience was traumatizing from beginning to end. While there we seen the clueless lady from registration who was more worried about how the hospital was going to be paid for this visit, other than the well being of my NEWBORN. I am beyond hurt with this experience as all we wanted to do as parents was make sure our child is ok. Now we are left with more questions than answers about our child AND a bill just for someone to say “oh she looks fine”.

Absolutely do not deliver your baby here.

I have had THE WORST EXPERIENCE at this hospital this morning. Against my better judgement, I managed to drive myself to the Emergency ward of this facility - only to be ignored by medical professionals.When I arrived at/around 4:10am, I was asked if I was there to speak with someone or to check myself in; I chose the former. I had been diagnosed on Saturday morning with Shingles at the Fast Ugent Care in Concord and was experiencing intense pain in behind my right eye. When I entered, there were only two (2) people (who appeared to be family members) seated in the Waiting Room conversing with an on-duty nurse. They left within 15 minutes of my arrival and I found myself to be the only person left in the entire room.About 15 minutes later, the pain in my right eye became more intense and I asked the Security Personnel to let someone know that I felt that I was going to pass out. He informed the Admission staff and they called for someone to come out to the Waiting Room.An intern called me back to a room about 5 minutes later to check my weight and vitals. I told her that I could not understand why my wait was so long. She informed me that signing in as wanting to speak with someone, instead of admitting myself leads to longer wait time. WHO KNEW?? Why wasnt I informed about that when I checked in?Around 4:35am, she instructed me to follow her to a room (#41?) where we walked past two (2) medical personnel whom were standing by the desk having casual conversations. Also, there was no one seen racing to get to rooms or in the hallways of either direction; it was extremely peaceful in the ward.I entered the room, sat down and waited while the pain grew more intense. After about 15 more minutes, I arose and opened the door and saw a medical professional sitting in a chair alongside the wall and reading a computer screen. Again, the hallway was extremely silent. I picked up my bag, jacket and water bottle and proceeded to leave. It was then that I noticed a nurse sitting behind the main desk and told her of my experience, thus far. She apologized afterwhich I informed her that I would seek medical assistance elsewhere and that leaving under my current physical condition (blurred vision, intense pain and swelling in my right head and eye) puts me at risk because I will have to transport myself there. I also informed her that should anything happen to me that I would seek legal counsel against the hospital for negligence.When leaving, I stopped my the Admissions Desk and informed the staff of my decision to leave and why. I was given a document to sign waiving my right to service. I refused to sign the form because my leaving was not because I refused service; the service that I was there to receive was not provided to me.I called back to the hospital about 10 minutes later and asked to speak with an administrator on staff. Marion, a supervisor, responded to my call and I told her about my experience. How could I not be provided sufficient and efficient medical treatment when the EMERGENCY ward of Atrium Health University City Hospital when I was the lone patient sitting in that area? Her response was condesending and insensitive, as she reminded me that I left after 45 minutes and refused medical care.I provided her with the specifics of her staff standing around having casual conversations in the hallway while I sat in intense pain awaiting to be seen, I told her that I had documentation to support my accusations.It was then that I decided (and informed her) that I would return to this hospital for a better outcome but that I would continue with a documentation of this experience. She told me that videos and cameras were not allowed in the hospital - to which I responded that I could not be prevented from writing notes.As I traveled back towards the hospital (about 5:10am), I changed my mind and decided to return home. Why would I allow myself to be mistreated a for second time? I immediately called the After-hours duty nurse for my PCP to seek his/her advice. Sheryl Smith

The only other hospital I’ve ever dealt with that is worse than this but yeah…. its Piedmont medical in Rock Hill, sc At university I repeatedly asked for my MEDICALLY NECESSITY…protein shakes and a bariatric diet. It was like a broken record telling everything over and over. I asked for pain medicine today and was told they weren’t going to give me pains meds until I ate my slop. Literally if I eat popsicles and other high sugar foods you still need to care

I’m sitting here as I type this. I’ve been in the waiting room for over three hours. It’s now 5:35am. This is painfully slow. Literally. I’m in pain. I want to be seen. Checking my blood pressure and leaving me to twiddle my thumbs for three hours does nothing. First time being to this ER and I wish I had just toughed it out at home so I could go to an urgent care later on.

Never have left a review for anything in my life but this was such a bad experience I had to. Waited in the ER for 7 hours for just doing blood work / Ultrasound. Left with no diagnosis. AVOID AT ALL COSTS.

I sat in the lobby from 9:15am to approximately 4pm with blood pressure of 178/100 and not one time did the staff check on me. If I would have died of a heart attack they probably would have labeled it covid. Worst experience I have ever had.

I called and received a call back to answer a questionnaire for them to decide if I needed emergency care. They said to arrive within 4 hours. The doctor then told me to go home and take a decongestant. Does that sound like i needed emergency care?? They just wanted my money. I tried appealing the bill but of course they feel this expert advice was worth over $400 to me.

Most horrible experience I’ve ever encountered at a hospital!! By far, beyond upset from the security guards to the fat lady stuffing her face typing on the computer not doing a thing but taking patience info! I was there around 9 pm till 5am waiting on them to call me to the back! I could barley breath when I got there with stomach pains out of this world throughing up having convulsions and all that for them to tell me there backed up on staff. This is unacceptable. Around 3am I saw a guy come in saying he had chest pains and thought he was having a stroke or a heart attack. Needless to say when I left around 5 am he same guy was still waiting to be seen. So unless you were dead on the ground there then you wouldn’t be getting any kind of attention! Sad to say this about this hospital but the truth hurts! I give this place a neggitive 5 star

My great grandmother on may 3rd was at this hospital and she was in distress about 30 minutes for us to have to run a nurse down and bring her to the room. This is complete stupidity and people need to be fired. My family will not be returning to this hospital and no one else should either

Absolutely horrible, I am at a loss for words. I wouldnt bring a goldfish here.

Rotten fruit since Sunday, cold food all three meals, waste of time telling them your order for your food bc it won’t be right and fruit will be rotten.

I came to the hospital for a mental health diagnosis and the staff treated me horribly. They were playing mind games as if I didnt have any mental health issues which I was later diagnosed with. This is the worst hospital I have ever been to in my life. The next shift they brought on was the normal shift. This hospital is very unprofessional and its a gamble with people life and mental health on there time. I wish I never came to this hospital ever! They also harrassed me while I was there! I went to the next hospital and totally different outcome! They need to do a SWEEP with the staff they are to comfortable here!

Want to say John doing that scanning was absolutely awesome from start to finish, made me comfortable with everything.Thank You John

I recently had a complete hysterectomy at Atrium Health University Hospital. It was the best experience Ive ever had with a hospital. Everyone went above and beyond to make sure that I was comfortable and had answers to any questions I had about my health. My husband was kept fully informed at every step. The entire staff, from admissions to health care providers to cleaning were all exceptionally caring and polite. I have been admitted to a hospital on 3 other occasions in my life. No other facility has impressed me like this one.

Both times Ive got to Atriums Emergency Room theyve done virtually nothing to assist me. When I went today with bloody stool and intense abdominal pain, they didnt even give me pain or nausea medications, just told me the hospital cant do anything and that I should see a specialist. Definitely dont recommend.

I CANNOT say enough amazing things about our experience in the maternity ward. Every single nurse we had during our four night stay was so wonderful. They were so friendly, personable, kind, helpful, and encouraging.

The 6th floor took amazing care of my grandmother. Everyone always had a smile on their face. From the housekeeping staff, to the cafeteria staff, Physical Therapy, OT, nurses, healthcare techs. The entire staff was phenomenal!

This is a training hospital that will kill you. Stay away. Malpractice 100%.

I was forced on the paramedic after I told them multiple times I was.good. he checked everytging was good.

This is the WORST hospital to go to if you are in really bad pain i been at this hospital since 12 and now it’s 3:45 and i’m still waiting on a ROOM. but everybody that came after me is GONE. DO NOT COME TO THIS HOSPITAL

Never been to Charlotte before and this was a horrible first time experience. My 12 year old had a helmet on helmet collision with another player. He was dragging his left left and the side line medic reported that he was not tracking well so they wanted him to go to the ER ASAP. He was complaining of a headache and dizziness. We waited 1.5 hour to be triage. We waiting an additional out in the waiting room with people who were complaining about foot pain go before us. We waiting a total of 3 hour with a possible head injury never seeing a doctor. I told the front desk we were leaving they tried to make me sign a paper saying we are refusing care. I told them I wasn’t going to sign anything because how can I refuse care if we were never offered any. This was a scary time for my family and this ER treated a 12 year old with a head injury like nobody. I would like to file a formal complaint. Please let me know how to do that. I would never want another family to experience this.

This is the worst hospital I have ever been to, the wait time is absolutely ridiculous. They really need to be shut down and start all over. They are not clean and they treat people so bad. I would not recommend this hospital to anyone. The workers suck, the service sucks. Just a waste of time.

Friendly staff.very professional. Great care.

The worst place I ever been nurses and staff are ok but the doctors are horrible

Unless you are going there to die dont bother service is an absolute zero and the staff is as clueless as the soles of my feet. Glad my mother didnt die while we waited to be seen. It took 2.5 hours for someone to come into the room to even order a test.

HORRIBLE! No bedside manner and they don’t take you seriously AT ALL.

Hey, this Malik Shropshire again.... They blocked me and I was only telling the truth. I threatened to expose more information and, I was blocked for the way I was being handled by the emergency room staff. The paramedics came to pick up on 2800 W Mallard creek for an meth overdose I thought I had. The PARAMEDIC informed me he used meth but not a lot of it.

2 weeks calling and emails just to get the prescription sent to the pharmacy... avoid at all cost.

Best medical facility in North Carolina! They care about you!!

I understand it is holiday season, however it is no excuse to play rudolp the rednose reindeer at 2 am loud enough to make me nauseous. I asked the nurse to turn the volume down, she responded that it is a central system. For Gods sake this is ER, not a shopping center.Edit: Other than the loud music, everything else was good. We are satisfied by the care we received during our stay.

Serious price gouging. Spent three hours in the hospital, was given a tylenol and had an ultrasound done and was charged $5k. GO ELSEWHERE!Per response to Atrium below: I have already called your customer care and you have offered no assistance. Not to mention the charges for things that were not consented to and I find to be against patient rights for you to test without my knowledge. I stand by my review.

A doctor Salmon literally popped his head in and said to my mother “Hey, they told you that you have [the diagnosis], right?” They didn’t. Even if “they” had told her, who does that? The nurses working have been patient.

I was admitted to my room @3:50am, & did leave till around 10:30am. I waited 6 hrs to see a doctor for 5 mins & take a cat scan. Once they told me I had arthritis in my hip they sent me out with no prescriptions for the pain or a place to follow up. By far the worst hospital service I ever had. Pain so bad I haven’t slept in days, they told me to purchase Tylenol

Being a nurse myself, I have never seen such horrible patient care. My linens were never changed, even though I was there for a week. Not one person came in to check my wound or even check for bowel sounds after having abdominal surgery, not one nurse asked if they could help me walk because walking after surgery is important. The food looked and tasted like something you put together from a garbage dump and presented it as food. I am just amazed that the people went into nursing in the first place. Nursing is a proud profession and these people should be ashamed of themselves

My son had outpatient surgery 2 days ago. He is disabled and we were very over protective of him. I couldn’t have been happier with this hospital. The lady at the front desk was super nice. The nurses, doctors, anesthesiologists, everyone I felt went above and beyond to make us feel comfortable. I felt like they cared about us as if we were a family member. I would definitely use this hospital again. Thank you for taking such good care of our son!

I was taken by ambulance because im pregnant and was having bad abdomen pain and when i arrived they made me wait in the waiting room instead of automatically taking me up to the maternity ward. I was scared for my unborn child. And the doctor I had was very rude. But the nurse was very sweet and and helped keep me calm

Where are the hospital appraisal specialists when you need them? This facility has committed plenty of dehumanizing insurance/constitutional violations!

More than serious price gauging and they dont even slightly care about your health! I was billed $80K for 16 rounds of Hyperbaric Oxygen Therapy for sudden hearing loss. EIGHTY THOUSAND DOLLARS.Each session was around $4000 for the clinic and $850 physicians fee, for 90 minutes of laying in a pressurized cabin. Its the same as scuba diving into 1.5 atmospheres. I have seen a physician ONCE in 16 sessions, and I had to wait for her to be done with another patient, meaning that while collecting $850, they were most likely seeing other patients, essentially getting double-paid for their time.By my ENT, I was referred for 20 sessions, and due to an insurance mess-up, they stopped taking me in after the 16th. They told me they were appealing to the insurance companys decision. I talked to my insurance company multiple times as well. After my insurance company started to stop making me liable, and not paying Atrium either, I have received a letter from Atrium asking my permission (and signature) to appeal. WHAT??? For weeks, they were saying that they were appealing.And since I have seen some improvements in my hearing, I found a stand-alone clinic where I could continue to receive more treatments. I paid around $400 (total) per session instead of around $5000. A simple price search in Google results in similar prices all over the country.During my talks with their head physician at this location, she told me that my insurance company should not be ripping me off like that... WHAT? You are charging 12 times the average price and the insurance company is ripping ME off?!?As one can imagine, there have been weeks and months of talks, between me and the head doctor, me and insurance company, and insurance company and them... NOT ONCE, the doctor asked me how my hearing was...Finally, the insurance company agreed to the wrongdoing and decided to cover these 16 treatments. Not everything is processed yet, and I told Atrium that I have a few more bills coming and I was gonna start paying them, or start a payment plan when all is finalized, and they said OK, and moved the due dates a few times. The only reason I was doing that was to have a larger bill at the end because they dont give discounts for amounts smaller than $2500. Yes, thankfully, my final bill is going to be a few thousand dollars (which unfortunately would be the same if I went to the stand-alone clinic first and have my 20 treatments there and pay them out of pocket).Anyways, while waiting for the last 2 claims to be officially processed by the insurance... I receive a debt collector bill for $57, for one of the first sessions.I had not responded to their appeal permission letter, and I did deal with my insurance myself to get myself off the hook, which ended up getting Atrium paid a substantial amount of money along the way, and I am getting a debt collection letter for FIFTY-SEVEN dollars?!Did I mention, no one ever asked me how my hearing was?Stay away from Atrium. All my doctors are in Novant Health, and the ONLY reason I went to Atrium was that this needed to be started immediately to have a shot at getting my hearing back, and Novant was booked for weeks.Heres a bonus research note for you all trying to decide between Novant and Atrium. Atrium might end up suing you for an unpaid bill and Novant will never do that (I can provide links to written statements on both of their websites).Updates:The portion I am responsible for is moved to another account (so that I can have a payment plan) and the payments I am making cant be tied to services rendered, thus, I can get reimbursed by my HSA. I keep emailing the billing services and they keep reading the messages (yes, there is a has been read indicator), but they dont respond. Its been well over a month.My primary health care provider started showing prices for procedures/services they do. Just for fun, I browsed some. Heres a fun fact. Brain surgery costs 53K without insurance at Novant. Me sitting in a pressurized box 16 times at Atrium: 80K. Shamelessness on steroids!!!

I visited the Sanger Heart Institute...Dr. Clinard is a wonderful cardiologist. I highly recommend him to everyone.

I stayed in the hospital for 4 days and the night shift is really terrible. The response time to get a nurse to help you in the room was so long. Also one of the nurse techs faked taking my blood pleasure and temperature twice in the same day and I didn’t even see her coming in my room and she had them documented in the computer as she done them already. Also, communication are really poor and not in timely manner. Also, one of my heart monitor leads got loose all night and no one came in my room to check on it. I’m really disappointed.

Don’t go to the emergency room here. Your life will be screwed. They are billing things that you never received and the billing department never responds to your inquiries.

I brought my husband in last night about 11:00 for a aching hand and arm. He was put in a room right away and assistance came in and evaluated his condition. EKG was done and blood work as my husband is seventy one years of age and diabetic. The room was extremely cold and the nurse who assisted us tried very hard to turn the air off to no avail. I must say she along with the other staff who came in the room were very nice and professional! The Doctor who came in to see us was extremely nice and professional. My only two problems were the bathroom in the hall was flooded with water and I messed up a new pair of dressy pants I was wearing coming there from a church function and my husband and I were extremely cold for over three hours. Even with blankets being brought in the cold air was terrible. I started getting a sore throat and runny nose from just waiting in that room! I must say even with those unfortunate things the Customer Service seem to have improved from our last visit.Sincerely,Juanita Mcmullen

The are slow and half the staff is sitting around talking and on there phone one of the ladies are the desk called somebody giving out personal information to a friend about her boyfriend and more mess.

To been in private emergency health care and just waiting to see a doctor 1 hour this horrible experience I ever had and pay a lot of money this is not worth it healthy care in USA is terrible even if you pay a lot of money I never recommend this atrium health care it’s a horrible don’t waste your money please go somewhere else

Was taken to this hospital after going to Huntersville Atrium ER. And spent 40 days here with a horrible spout of Pancreatitis. The nurses/doctors were GREAT (Aside from 2), and the care was on point. Food wasn’t bad either!

I needed something really simple and unfortunately the way the system is set up, you have to jump through hoops for simple things. I explained this and they understood exactly how I felt, they went above and beyond to get me in and out without all of the extras. I was in and out in 10 minutes and I got exactly what I needed. Genuinely pleased!!!

This hospital has very reasonable waiting times for the Emergency Room. Both of the doctors who treated me were EXCELLENT! They really catered to my comfort and I cant speak highly enough of this experience. I hope not to return to the ER again but if you have to go to an ER room, come here.

Absolutely disgusted to hear how a friend of mine was treated when she was in labor. Was sent away and ended up giving birth outside of the hospital. You should be ashamed of yourselves.

Had a full knee replacement after partial failed after installed in March of 2019 in Sarasota, FL. The staff, nurses, everyone thru the whole procedure seemed excellent compared to Venice Regional Hospital, don’t think I could of found a better surgeon, Dr. Bates, or a better Hospital if I tried, 2.5 weeks out and recovering a lot faster than originally! Zero complaints!! 👍 Thank you to the nurses and staff!

Went to this hospital last night. Can’t say it was a great experience cause I was, ya know, in the hospital. BUT Tammy, a late shift nurse, was incredibly friendly and made it a pleasant experience. Also, Sharon in the x-ray lab was really sweet. We bonded over her daughters college experience. All in all, don’t go to the hospital but if you must I recommend.

I’ve been here since 4am. Was the only patient in the waiting room. They gave me a room quickly but now I’m still here waiting in my room at 6:50am. Not even seen by a nurse yet. Been bleeding heavy since I walked in. If I die It’s there fault.

Brought my mom here for what we thought was a heart attack - all the classic symptoms. We’re still waiting to be taken back 2 hours later. I guess it’s a good thing that it’s probably not a heart attack, otherwise we could’ve just cut out the middleman and gone straight to the morgue. Took 15 minutes for them to get an EKG, then another 15 to find a doctor to actually read the EKG. All the nurses were incredibly snotty and acted like we were just drug seekers as my mom is gasping for breath and has tears dripping down her face. Atrium healthcare strikes again. At this point I’d rather someone just let me die at home than be brought here to be belittled and ignored until I either died or spontaneously felt better and left on my own.

Absolutely Horrible experience!! Had to leave with my child before they could even set up an IV for an outpatient procedure!! They showed tremendous lack of empathy, preparedness and professionalism.

ER purgatory and we are still here. Been at the ER since 11:00am this morning. We see a nurse once per hour. I have had to change the bed pan twice.. the second one has been sitting at the sink full since 3pm. The IV ran dry 4 hrs ago. There is still uncleaned vomit on the floors to go along with the cracker crumbs left by the last people in here. vomit The doctors seem to be guessing; running MRI’s and EKG’s for billing purposes but providing no attention or answers. One of the worst service experiences I’ve had and it isn’t even over yet. Lastly, don’t dare ask a nurse around this place for anything less you want dirty looks.

Had my baby there in April. I’ve always hated hospitals, and I thought this hospital was going to affirm my reasons when I first came in when I was in labor. The triage doctor that checked me (it was a male doctor), had a terrible bedside manner and treated me very roughly. However, the labor and delivery nurses and doctors here were AMAZING! There was not one that didn’t make me feel cared for. They made sure everything was explained to me, constantly updated me on my baby’s wellbeing, and took the time to care for my comfort, which is very important in such a vulnerable time. I will definitely choose to have future babies here if the time comes!

The hospital was clean and comfortable during my stay. Every staff member was kind, helpful and friendly. This is hands down the best hospital I have ever been to!

On Monday December 30th I took my father to the emergency room as he was having trouble breathing. We parked the car, every few steps we took we had to stop. We reached one door, there was a short column near a wall that he sat down on, I wanted to get a wheelchair but did not want to leave him I then began to call for help, there was a security guard also a couple of samaritans a man and his son that came over to help and about that time my father fell over my shoulder collapsing in my arms, the three helped me get him in the chair, the staff had to revive him. I just want to say thank you to that security guard, the fellow and his son who came to help us so quickly, thank you to the staff for everything that you have done, I praise God that my father is still with me in 2020 and improving daily. If anyone knows the name of that security I would like to see speak with him, this episode happened around 12 noon. I also wish to speak with the other 2 people that reached out to us Im so grateful! Once again thank you and God-bless you.

This place is the worst! After waiting 6 hours on a cold gurney, I was ushered into a satellite area off the emergency room. They promised me a room. That was Thursday at 8pm. Its now Friday at 904pm, 24 hours later and they still have me down here in this holding area. I asked for pain medication and for a medication that treated me last time I was here, and they refused saying that I would have to wait for a morning consult with the doctor. Meanwhile, Im waiting uncomfortable and in pain in a holding area where there are curtains between the patients and the nurses. The nurses are young and inexperienced and dont know a damn thing. I wouldnt recommend this hospital to a damn dog!!!

I would give a rating of zero if possible. It’s hard to believe that the quality of care at University can continue to decline at such a fast rate. The reputation has one of the worst in the area. What once was quality, first class care is now terrible.

I went in the emergency room I got checked in right away and I was in a lot of pain they got me in a room quickly the nurse was very nice her name Lauren the doctor was excellent doctor Wilson I had a great experience the registered nurse was great

They did a great job

Friendly,supportive maternity care ..I had my first daughter here with ease & second daughter here 8/8/18. Update had another baby ..boy this time! 1/28/20 Preeclampsia during delivery and the doctors, nurses ...everyone was amazing with my care and follow up care! I love this labor and delivery unit.Great group of nurses & doctors!!! That was the last time I will see them lol ButI highly recommend anyone to come here!

Everybody do the best of there know I didnt know this place belong to blue Ridge blue Ridge always been a good service ,they have good food lets get together to pray for all of health system letsprayfor the health of them because they are the ones that takes care of the public

We had one good nurse and nursing assistant. Other than that, I would not choose this hospital again. More than four staff members were very rude

They got me in right away, were very informative. It all went so fast and I was told step by step what they would be doing. Friendly courteous staff! Was not such a bad trip considering the circumstances thanks CMC you saved my day !

My son has had a very difficult 6.5 hour period in the ED seeking answers for a serious health concern with sudden onset. He could get very few answers on his own and felt disrespected by the short, blond, female ED physician who at one point rolled her eyes at him and his friends when he asked questions. Living 2 hours away, I phoned the hospital and was told they could not give me any information by phone even with his consent. I listened on speaker phone as the Physician was disrespectful to my 21 year old son and after he was told he was free to go, handed a stack of papers to take home to read, he asked what he should do about the IV that was still inserted in his arm? She told him to remove it and so he did. Is this seriously what healthcare in America has come to today? This kid had been through hours of serious pain of unknown origin, many tests, X-rays, and a CT ANGIOGRAPHY to rule out pulmonary embolism so these were not minor issues or insignificant tests. This is not a place I would recommend after the experience my child endured. If the score could be negative 1 or lower, we’d rank that way!

Trash trash they don’t discharge people when the doc said after they do that they can go home I been transfer too this hospital

Terrible family surgery waiting room staff support the afternoon of 5/20/19, sister came out of surgery at 1:40pm, talked with the doctor, told to wait till she came out of recovery and I would be notified in the surgery waiting room. 5:15pm still in the surgery waiting room, nothing, surgery waiting room staff left at 4pm no updates before they left, multiple families waiting for updates besides me, we talked about how long we were all waiting on updates. I finally had to call the hospitals main number from their own unstaffed surgery waiting room, was told my sister had been moved to a room early and I could go on up - how long ago was that I have no idea, Id been waiting over 3 hours with no updates or someone to tell me she had been moved to a room... Unbelievable, so disappointed in the hospitals lack of coverage or concern and to keep us sitting in their unstaffed waiting room.

Visiting now, and I have to say this is my first experience with a horrible hospital. Who wouldve ever thought youll find the least attentive staff at an ER! Even the doctor was not trying to offer alternatives and solutions to a severe situation. Staff showed no care or concern for the patient Im with and took their precious time to make her comfortable. Im beyond dissapointed and disgusted with this location.

Horrible when on the phone talked in attitude when asking a question feel offended and would like better service on the phone and in person.

Two years of receiving bills, refunds, rebilled bills just for one shoulder surgery. TWO YEARS. Worst organizational skills in a professional company I have ever seen. Now I know, next time I need surgery just duct tape everything back together. Never pay upfront if you have insurance.