Although my stay was only 1 night, I was treated exceptionally well by all of the staff. The food staff went above and beyond to make sure I was fed exceptionally well even though it was after dinner hours when I got in my room. The room was great. Large and very clean. My nurses Brittnay and David were very helpful and took wonderful care of me. Thank you all for the GREAT care💖

Received outstanding care at Mercy Hospital. Thank you to the ER department and the nurses and staff on the fifth floor..

I told my nurse there were air bubbles in my IV line, she cleared it by pushing the air bubbles into my vein and got upset with me when I asked her why she would do that. That is dangerous and not how you clear an iv of air. Her name is Nadia.Later in the night, after I had fallen asleep, the nurses were playing with wheeled chairs and woke me up from it. They even pushed one into the wall next to my door, and laughed hysterically about it. This is at 1:45am.I called the hospitals customer care, they said someone would come to my room to talk to me about it. No one showed up for an hour, called the hospital and spoke with the administration which told me they heard the nurses side of the story and that was all they had to say about it.Ive had bad hospital experiences, but I would never have expected such childishness and rudeness from someone, let alone nurses.Oh yea, I had hip surgery the day before. Completely acceptable way to treat people who had invasive surgery apparently.

My friend had ovarion cysts and they had her waiting in the room for ever did. not let her know why wait everything was going to so long be were going try to get as possible no courtesy at all they were completely unprofessional something needs to be done with integrity at this hospital they didnt attend to her right away ehen she in alot of pain

Not sure why this hospital has such bad reviews. My stay here was amazing. The nurses were caring and easy to talk to, they knew how to calm me down before my surgery, and they were very sweet and accommodating to my needs. Amazing staff overall.

First time at Mercy, had to have MRI with anesthesia. I had some issues coming out of anesthesia. The nurses there are so wonderful. Ashleigh, Lori and Jason were awesome. But a special thanks to Ashleigh for your kindness when I got sick. The entire staff here were great. Thank you 😊

The worst communication and the worst care for my father. I will continue to investigate the care of my father. I would never recommend care for a loved one at this facility. Dr. Communication is the worst even begging for a phone call. My father has degenerated in this hospital. I have so much more to say. I believe my father will pass away in this hospital without any explanation. 6 days already? They will probably blame covid even though hes been vaccinated. More money for the hospital.

What I dont understand is, how can an urgent care, or primary Dr call and let the hospital know that you are on the way and not be ready for you? An EKG was already done, and all that needed to be done was a CT scan, and an x-ray. It just seems to me if a Drs Office calls and tells you a patient is coming, why do you not have everything in place when the patient gets here? This would speed the time in which a patient is here. Time management is not priority, is it? We have been here 2 hours, and hardly none of these processes are done. Why? I understand if an emergency situation comes in, it pushes everything back, but at least communicate with the love ones that are in the waiting room. But now whats gonna happen, is that you will respond with a scripted response. Again, unprofessional. You should give a genuine response to your patients that have legitimate concerns. You should care enough about your patients and have enough respect for us and give us a response by an actual person. I cant even go back to be with her because they said that she has some symptoms of Covid. Urgent care did a C19 test on her, AND it was negative. We even brought the paper that said she was negative. Other spouses get to go back. She has also been fully vaccinated, and has her card, as have I. I still cant go back? People that came in AFTER, us, have already gotten me in and left! The ER front desk employees were great. One guy even called back to see if I could go back to see my wife yet, because he knew that I had been waiting for nearly two hours. You wouldnt allow this kind of service if it was your family member. So why do you treat mine this way? 100% Unacceptable!

Anita,Ponnie, Beverly, Carol, Shelby,Lisa,Asia,Andrea, Tuesday,Dre, Mike,Thenthra, Rana,Hillary,Alexis. I remember so many of them that assisted but cant remember your names, Everyone that was in Mercy on July 1 was such a Blessing to Anna Thomas. The Team that cared for me was Amazing, I appreciate each and everyone of you job well done, I felt so much ❤from all of you Thank you so much. I applaud all of you at Mercy Hospital job well done.

The hospital and staff is very inviting and efficient. I was impressed with how quickly and efficiently my procedure went.

In the day time I would give it 5 stars. Wonderful staff that cares and treats you like a human. That being said after midnight here is pure torment. Very rude and jaded staff. Mainly Homeless people looking for a bed to sleep wich is fine but at least treat the sick first. The nightshift will make you wait all night on the waiting room, passing the buck until the first shift takes over. If Dr burger is there run away.

One of the worst places to ever go and have surgery. I had work done on my shoulder and told the anesthesiologist I DONT WANT A Nerve Block he was told this over 20 times then her drugged me and did it anyway. Ive never felt so violated I will be pursuing legal action.

The ER is very slow and they don’t attend to you when you are in very bad pain. Got there at 7pm didnt leave until 5am. The lady in room one ultrasound was very rude and didn’t even offer a towel for my girlfriend to wipe off after. Never coming back here.

I strongly agree with all of the 5 and stronglydisagree with all 1s. Totally unfair!!

Excellent service from the staff at Mercy Hospital. Ms. Jackie, Ms. Vee, Ms.Yvonne, Justin all from the 4th floor were absolutely great! Ms.Jackie was always attentive and pleasant. If I needed anything she would immediately get on it! Everyone was very friendly and helpful. The staff in the dialysis unit were also amazing! Made me feel right at home and always made sure I was comfortable and well taken care of. Thank you for all you all did for me to care for me and help me feel better after my surgery!

99% of the staff I encountered had bad attitudes. The patients aren’t happy to be there either but if you hate your job that much then get a new job. It is not a place where I feel like I would be well cared for.

On an Emergancy stay my AirPod pros were stolen by an employee that works there...... smh you think your safe some places......

I was admitted to this hospital Monday night for a blood clot that went from my knee past my groin which is a very big size. The pain is excruciating and unbearable at times especially when trying to sleep at night. Today is Friday morning and I am still here in pain. Dr. Schmitz attempted to discharge me earlier in the week if my pain was reduced. Which it has not. I was given dilauded through an IV as a pain reliever which did relieve my pain for a couple hours. The doctor recommended to wean me off of the IV and have me take an oral pain medication. This did not help with the pain AT ALL. All of the other nurses were understanding of my pain and continued to give me the IV which helped me sleep a little. The past 2 nights my nurse Shavan has given false information and did not want to give me Zofran for my nausea and refused to give me the IV which I was told by the doctor if I had to take the IV it was allowed depending on my pain. I am sitting here another sleepless night in pain on top of my frustration with no relief. I respectfully argued and argued to Shavan about the fact that something else needs to be done and that I was informed otherwise by the doctor as far as my medication. Mind you my blood clot is through half my leg going past my groin and I barely have much blood circulation which is causing swelling and pain. I am ready to be discharged and admitted to another hospital at this point.

My brother is in intensive care at this place. His girlfriend is claiming to be his wife with no proof. They are allowing her to make all medical decisions. They allowed her to change the code so I cant find out anything about his care. Do not go to this facility!!! I am filing a lawsuit.

Words cannot express how grateful Iam of the medical care, and the team of professionals I encountered recently at Mercy. IMPECCABLE, CARING, PATIENT, CAPABLE AND GOOD ENERGY in the midst of my illness I will NEVER forget! Not one unpleasant encounter from the teams working! I must sincerely say I was treated like the former First Lady, Mrs. Michelle Obama! I was nervous of where to go because sadly many medical facilities have negative reviews and this was my first medical emergency that required an admission. I want to give a heartfelt thank you to my emergency room nurses, on call doctor, ambulance transport team, admissions clerk, team of nurses that cared for me, technicians (X-ray, Stress tests team etc), cleaning staff to dietary workers!!! I BELIEVE when you have a excellent TEAM working together as I experienced, it assisted my road to quick recovery the spark I needed due to the ENERGY set around me! Forever GRATEFUL! KUDOS and please keep that above and beyond medical care, it speaks volumes in ways youll never understand 😉. God bless

I Believe Mercy Horizons Detox could be a better if they actually looked over the patients charts and NOT double dose them . WOULD NOT RECOMMEND!

Staff was good. Not my issue at all. Went to CMC main as instructed by my doctor d/t weight loss, fever and abd pain. They admitted me to Mercy.... I tried the avoid the hospital because who likes them.... no one!! I was discharged with no improvement in condition, reading the doctors notes that are not correct, let go with low lab levels that were starting treatment but no redraw to see improvement. The hospitalist was very judgmental and would not listen to my concerns... never asked for pain meds but she made me feel like a drug addict and even did a drug screen... negative... of course! I’m in medical too but she didn’t need to know that since she was not a good doctor and trust me I’ve seen them all. I’m good with poor bedside as long as they are a good doctor. This hospitalist not good. I can’t wait to get this over priced bill that was a waste.

This place was a mixed bag. I was there for some heart related irregularities after I was transferred from mains ED. I was on the 4th floor. The techs who took vitals were good and I had no complaints. The nurses were a mixed bag, ranging from good to near negligent. (Jane, dressed in all black like a nursing ninja is standout exceptional nurse. She took excellent care of me on her shift and I could hear her most of the night giving everyone else the same level of excellent care. 1 of these stars in my review is hers and hers alone!) The regular Dr. for me was just ok, not great. Dr. Falawee the cardiologist was a really good doctor. I liked his bedside manner and felt he cared. Foodservice was ok but did have some slip ups that are not worth mentioning. The room does feel dirty but I would imagine the age of the rooms giving that impression. But it was a little dirty. All the specialist from nuclear medicine, ultrasound and the like were excellent and professional. I would not be scared to stay here again but I do hope the other nurses on the 4th floor take a lesson from Jane.

Waiting was horrible and took over 14 hours, but once admitted nothing but top notch service! I’m so great full for everyone I had the opportunity to ask the smallest question!!!! Thank your for treating my mom to the best and for doing the best to figure out what was wrong! Thank you and keep up the amazing job!

This is the worst staff hospital in the entire Charlotte area. I been taking pictures and documenting the neglect. EVERYONE on the 3rd floor should be fired!!!! A patient will have to die while here for anybody of Management position to do anything. Just tear down the whole building they’re terrible

I was recently a patient, Brandon P. To me this is a wonderful place that gives their absolute all for you. they are the first medical facility I have ever been in and really felt as though i really mattered. I was skeptical at first but within just a few days my demeanor was changed, all because of the nurses on 11th floor. They really helped me through a lot. They were always there for me when I had noone. They were always there to really listen to me and tried giving me the right advice... Me Personally I love those Ladies. They have amazing and wonderful loving hearts and souls..

Wait time to see a physician- 5 hours, and wait time i,n the ER, to be treated 3 hours.I found this hospital unclean.

Everyone from the main entrance, check in, registration all my nurses and doctors were fantastic. Couldnt have ask for a more professional crowd of people.

I have had nothing but good experiences with this hospital. Ive been brought in multiple times by ambulance with hip dislocations and other issues and Ive also come in by personal vehicle. Ive always been treated well by the staff. The doctors are very thorough and the nurses are attentive and kind. My nurse technicians have been great. Ive only been in the ER, 3rd floor, OR, and 7th floor but all I can say is that they have been the awesome to me .

The worst hospital experience Ive had. I came into the ER after midnight, there was no one there to check in with, I eventually had to ask security who I should talk to. This woman named Janice came out and was nasty and rude to me. Then while Im waiting to go back Janice is actually giving me dirty looks!Then Im skipped when being called back.Then JANICE comes back into the room for billing information and shes gets even nasty with there! She was rolling get eyes at me not looking at me when she was talking to me.Then the nurse leaves the body temp reader and the blood pressure cuff on sand didnt take them off!! Total laziness!!On top of it all there was a syringe on floor!!!!!!Get your stuff together!

Doctor Stephanie Newby was erratic, irrational, abusive and inappropriate during our consultation.

The nursing staff treated me very kindly, doctors were very professional and room was pleasant. The cleanliness and food were a bit lacking, but it’s a hospital not a resort! Overall happy with the facility.

This is the worst hospital in the world when it comes to assistants or nurses. They give the worst care in the world. Their attitudes are the worst. Its like a nightmare

The entire staff from intake to my exiting and everyone in between were superb... the communication and attention to detail was wonderful and sincerely appreciated

Night mare from first contact with rude rude person that does scheduling for surgery I asked her why she was being so rude she informed me that she had other people ahead of me ! I informed her that I did not appreciate her attitude and I would be canceling my surgery she inturn inform me oh well do what u got to do!! And hung up on me.........

I was in the hospital for surgery on 11/3-4. I had the best of care from nurses Doris, Mamye, Jen, Kate, Caroline during that time. Was very impressed with the service and facility.

I was injured at Mercy Hospital due to negligence ( damaged door) while visiting my father in the hospital. I was taken into the emergency room and told that all bills would be covered by Mercy. I am now getting bills and collection letters demanding payment. I have spent hours on the phone being routed through an endless circle of voice mail messages from accounting, risk management, and customer care. Sometimes I get a human voice, but they never know anything about my account or who can help me to get to the bottom of this issue.

Unprofessional! Shes rubbing her face and eating in the triage with a nasty attitude to top it off. After we leave I will recommend that nobody I know come here. These so called nurses wont even get out of their chairs to speak to a woman in a wheelchair. They have asked her to be wheeled up to the counter three separate times.

Nice hospital, I had an appointment with Radiology. Staff was helpful and friendly. Due to COVID restrictions no one can enter without an appointment or visit for patients.

Atrium will charge you 5 times for the same procedure as Carolina Neurosurgery and Spine in their office. The Dr. that did the injection submitted a bill for doing the injection of $1900.00 to insurance and then they submitted a bill for $4253.00 for the Surgery room which is in the office, the medicine, and recovery room.The most CNS charged was $1600.00 in total and they did it in their surgery center in their office in Ballantyne. No separate Dr. charge, no separate surgery room charge. This is why our insurance premiums are so high.

Best Hospital and Staff I have ever encountered.I have never seen a place like this.I will recommend this place to everyone I know. Thank you.

Staff was very nice an caring. Food was good.

Had to have blood work done in the hospital lab in preparation for surgery. Signed in. Another patient waiting stated she was there for a Covid Test. I sat outside the lab for safety. The other patient leaves and I can go into the lab. Elliot, the lab tech, tells me to sit down in the chair where blood is drawn. I asked him “have you wiped down the chair?” Elliott responded “no. I do not wipe down the chair after every patient.” I shook my head “no” and he said “do you want me to wipe down the chair?” I said “YES!! That should be protocol!!” His response “germs are everywhere. You are having surgery? How are you going to protect yourself from Covid and other germs? You’re in a hospital. You shouldn’t have surgery if you are afraid of catching something. What about the nurses that come in and out of your room? What are you going to do then?” To say the least I was stunned by his response. He then wiped down the chair and took my blood. I hope and pray this is not representative of the care I am going to receive beginning on December 15th. I’ve received excellent care at Novant Hospital. This is the only hospital that was available for my surgery, and my surgeon only works here and at Ortho. I would hate to think that one individual can taint an entire hospital experience, but this is true. Every patient deserves excellent, compassionate, professional care, with every protocol in place for the current Covid crisis. I will be on the wing for Spinal surgery patients beginning Dec 15th, the day of my spinal surgery. I pray the entire staff 24/7 are everything a patient could hope for in these difficult times. As for the lab tech, Elliott, his rudeness, “I don’t care” attitude was frightening considering how prevalent Covid is now. In addition, nothing is being done to wipe down door handles or waiting chairs or anything else.

Staff is nice however communication is horrible. Worst hospital experience ever.

My husband had orthopedic surgery. The nurses, physical therapist and surgeon where great.

Worst kitchen staff ever they act like its there food rude and as big as they are it looks like all they do is sit in there and eat. There lazy and thats just that

Staff was absolutely wonderful! Sitting in recovery for over 8 hrs because there were Non Bariatric patients taking up Scheduled Bariatric Rooms - unacceptable. Worst actual hospital experience ever! We have been spoiled by Atrium Pineville!

Excellent Nurses and Dr.s

Good service

This is The best hospital in the state and I will go as far to say the entire country

I visited the Carolinas Medical Center last week with my son. I am a visitor to the state and was extremely impressed with this hospital. All of the staff welcomed us with open arms. They were all so very nice and polite. The cleanliness at this hospital was extremely impressive. The employees and caregivers at this facility genuinely care for your well-being. After the visit a few days later they even called to check up on my son! Best hospital visit my family and I ever experienced. I hope the staff gets recognized for being the best!

Nurses dont listen to patients.

Literal trash. I’d rather die in any other hospital.

My son and I been here since 9 this morning here it is going on 2 oclock and we have yet to see a doctor. Im noticing that they are getting everyone in and out that came in after us. Im starting the wonder if they lost our information. THEY SHOULD DO LESS TALKING MORE WORKING.

It was my first time in one of Charlotte emergency rooms and to be honest; the RNs and the PA there was very nice and very very professional. I would go back there when myself if my child become ill. It wasn’t a very long wait time i was in and out in about a hour. Love the staff there!!! Thanks everyone!!!

Amazing facility, I have been to a lot of hospitals with my mother, but this one is by far the cleanest, and with spacious and thoughtfully designed spaces. Previous hospitals required the shuffling of my mothers possessions to maneuver through cramped rooms. The room she received here is the size of a small hotel room, with quality finishes.The staff is knowledgeable and friendly. My mothers surgeon , Dr. Otero, along with his team, did an amazing job with my mothers orthopedic surgery, one that was complicated to say the least.Dr. Otero offered us cautious optimism, never promising the best case scenario, but clearly explaining all possible outcomes. Match that with an empathic and confident delivery, and you get hope where most other doctors offered us fear and gloom.The biggest compliment I can give is the condition that I met my mother in after recovery. Her previous surgeries broke my heart, with her barely lucid and screaming/crying in agony and pain, the only thing she would talk about for days. With this surgery, she came out with manageable pain but smiling and easily forgetting it once she was in conversation or had a meal in front of her.It’s obvious that the entire team listened thoroughly to my mothers past experiences and performed the surgery with care. I highly recommend and thank the people at Atrium Health!

Very good hospital! Highly recommend..

In a word, Lifesaving!Well, I have been given a great chance to see 2020.These good folks cared for me during very tough times and got me thru with flying colours! Special mention to all the 5th floor staff in 5NM who healed me thru physically and with such great personal growth for me too!! - Anita, Ms Tonya, Carlisha W, Ms Dunn, Mason, Billie Jo, Julie S, Flo, Benny, Lauri, Ann, Jessica, Rosemary & Susan, Doris, Lauri, Caressa & everyone else who are in my heart. LEG UP All!

My mother was admitted and needed to stay for a week. I was really impressed the compassion of the nursing staff, physical therapy, the doctors ... even all the support staff like nutrition. Like everything in life, there are probably other hospitals with staff who are a little more or less knowledgeable medically. But in my Moms case, it was the encouragement, patience, support, and understanding that made the difference. And not just one or two people but a team of them.

WORST EXPERIENCE OF MY LIFE!I called the hospital before my visit and expressed I didn’t have insurance and only needed an X-ray. I then asked for pricing because if it was too much I would have waited until the closest urgent care opened the following morning. I then was told an X ray would only cost between 200-500 dollars which I was okay with. After waiting in the hospital for 6 hours and finally being released with a piece of string to hold my arm up, I was also sent a bill over 2,000. When I explained that I called and was given pricing I was rudely blown off told there was nothing they could do.

I know the ED, and the floors that patients are taken to are very nice. ED is very good in treating people with different problems, or sickness. STAFF WAS PROFESSIONAL AND VERY HELPFUL AND FRIENDLY.

Came to Mercy ER Sunday October 20 after falling 5 months ago. Multilevel fusions,two rods from neck to base. No problems 30 years until I missed chair on new waterproof floor (concrete). Everyone was lovely except Rachel PA. Told me I had siatica before even looking.Showed swollen thighs. Rachel said you dont have hip fracture or infection before looking. Headed to main. Hip just broke.

Buyer beware. Went for outpatient procedure. Was told I owed a certain amount for the testing. 2 months later thousands of dollars worth of medical bills and they sent my labs to somewhere out of network. Do NOT trust the financial people that talk to you about what you owe before the procedure. Advise that you call your insurance company first. Very dishonest company. Will be leaving them for independent physicals.

I went in because I cut my finger almost to the bone with a metal cutting band saw. I get checked in everything is normal I wait maybe 30-40 min to get to the back to see a nurse, you never see doctors here but get charged for seeing a doctor. I waited about an hour to get X-rays then the nurse cleaned my finger some. Wait another hour for X-rays sit back in my room to wait for the nurse another hour later the nurse come in cleans the finger again and stitches it closed 5 stitches in total. I finally leave after 3-3.5 hours to get two X-rays and 5 stitches.Then the bills roll in 500 for two X-rays, 1800 bill from the hospital and a 2500 bill from the doctor that I never saw or spoke with.I almost literally was charged 1000 per stitch I received. It almost literally took one hour per stitch of you look at the situation correct.I would rather let my finger rot off next time then go back to this overly priced under managed facility.Two thumbs way the f down!!

Worst experience of my life. Went in with double pneumonia. The nurses assistant were the worst. Had to ask for my bedPotty to be empty, my lunch sat there for 2 days . The nurse s sat outside my room and slept . Talked on there phone and facetimed with family. I woke up choking one night and the yelled at me to drink water. Never even came in the room . I will never refer any one to this hospital. Upon being released from the hospital they rolled me downstairs and left me . Never helped me into the car. Told me have a good day an walked off.

I went to this hospital (MERCY)on the 9th of October 2019 because of wheezing due to Asthma and bronchitis!! I usually go to Presbyterian Hospital I thought they were better, nope. They would give me a breathing treatment and send me home. Not Mercy they admitted me the same night because the wheezing would not stop! They really cared about me!!! They would not release me until I was better! 😘 I feel alive in health and spirit because of the Staff at this hospital God I Thank you!!!!

We visited the ER late on a Monday night/Tuesday morning. Our nurse was very sweet and quick to relieve my girlfriends pain. Dr. John Burger was the most compassionate, patient, informative physician I have ever met. I would definitely recommend CMC Mercy!

I used to come here for ECT procedures. Its been one of the best hospitals Ive ever been to. They genuinely care not just about helping you with the problem you came in for, but also your comfort level while youre there. Theyre thorough and attentive, and make sure to check in often enough to make sure things stay comfortable. The only reason Im not giving 5 stars (If i could itd be 4 1/2) is because things do move a little slow. But with the quality of care and the kindness of the staff its not a big issue.

Welcoming staff, great medical help and professional folks, who care about their patients! Good food, best of everything.

Horrible place to be in.

I would give no stars if I could. The ER in this hospital is the worst I’ve ever been too. My husband arrived there by ambulance for chest pains and the entire stay lasted more than 8 hours. Five of them were in the waiting room. The nurse had a smart attitude when I asked what’s taking so long. Her response was “this is Charlotte a big city and we only have one doctor on call” Very unprofessional. Not my problem nor my business just do your job! It wasn’t til I asked for the results of the chest exam so I could take them to another er that they took him back! To make it worse we showed his insurance card more than 3 times and he still is receiving bills in the mail without insurance being added. Just incompetent and careless all the way around!!

Excellent, personalized care! Staff is super nice, patience and compassionate. The nurses really care there. They saved my life!

Really really bad to be in this place.(Emergency)I had bring my Mom Thursday at 2am and till Friday at 8:20, they only show up once to check her up.They didn’t provide us room but they provide room for everyone that came late than us. Plus medic guy took my Mom ID and hasn’t return to me yet. I asked all around but not a really satisfying answer.I asked them to check her up and what took so long for nurse, they took me” there’s no nurse” but I can clearly see that; they’re laughing and talking to each rather than ask and help us.Still at hospital.(Friday 8:29 AM)

Had my knee surgery here, and all the staff were professional and did a great job.

This facility offers great care for drug rehab and alcohol addiction. The facilities are clean check-in is easy and the doctors are caring. The entire staff works with the patients.

Atriums policy is to beat up your children and then allow the local police to continue to beat up your children. You really should go somewhere else that cares about patient safety. As it shows, Atrium clearly doesnt. Maureen Swick, executive for Atrium, believes choke-holding a teen standing behind his mother waiting, to be perfectly normal and well-trained behavior for her staff of security.

Sister probably had a Miscariage from their lack of empathy.Sister (pregnant) goes in with cramping & bleeding from down there does not get seen for atleast 3 hours. Lost so much blood, that she needs a blood transfusion now.Not trying to pull the race card, but sometimes you just have to wonder these days.Happening as we speak.

While no one wants to have surgery...I must say the staff at Mercy exceeded every expectation! This was the best experience ever. Every single person I encountered made it their top priority to see that not only me, but family was comfortable and knew what was going on. My nurse, Phyliss on 7th floor was absolutely the best and truly made the whole experience a great one! Thank you!!!

I wasnt going to write a review until I received paperwork from a collections agency yesterday stating I owe them $512 now $593 because someone added an extra $81 that they will NEVER get. Long story short, I went to the ER some years back because my throat was sore to the point that I could not swallow. I had strep throat before, so I figured it might be the same thing going on. So, I tell the RN that I think I have strep-throat and she gives me a shot of Penicillin. No tests were done, no swab used or anything. A few weeks later, here comes a bill thats $512. I basically told these people what I thought was wrong with me and they took my word and charged me that much money. Now they dont want to remove this from my credit. For that purpose, I will never ever go to Mercy ever again and I will make sure I contact the right people to get their mess off my credit report. They are a joke and I dont take them serious. Be careful if you choose to go here for anything.

This hospital staff will give you their butts to kiss and have so much attitude especially kitchen staff. Hospitality is lacking big time . There are very few staff members in various departments that are actually kind & doing their job correctly .

Please. DO NOT GO HERE. The very first time I went was in the middle of the night because of the pain. The wait was short and anything was fine. I was brought into a room and the nurse asked me all the normal information. Later, I could hear her talking badly about all the patients to the other nurses. In clear ear shot of the patients. I couldnt believe it and was so upset. She was even talking about a homeless man with no family next door like he was a dog.You could say it was just her, but what kind of nurses were the other if they allowed this? No one should have to play for treatment like that.I went back a year later (I know, but I was in pain again) And there was barely anyone in there. Maybe 3 people waiting. It was a ghost town. And after my last experience I know why. Seems everyone else got the same treatment.Novant is directly across the street. Go there. Go anywhere else but here. You shouldnt have to pay for this.

Over 2 1/2 hr wait && still wasnt seen. Went in at 2:30 am 4:40am I left pissed off and unseen. Not even vitals were taken. Only me & 2 other people in the waiting room & they came in after me. Piss poor !! Hopefully its only the night shift thats this terrible & unprofessional. No update. When I asked about an estimated time i was told to sit down and someone will b with me. Well 1 hour later that never happened. I left unhelped with a wrist band & still n pain. Thanks A lot Mercy Emergency Room for Nothing !!

Elizabeth Family Medicine is located in the hospital. The doctors and staff are wonderful ❤️.

My adult son was admitted into mercy hosp for severe stomach pain with nausea. my son does have a drinking problem. He knows that. But the nurse and doctors on the 5th floor treated him like he was some worthless piece of garbage. And just as a side note, my son owns his own business and has insurance. It was horrible. People are people and deserve to be treated with Respect. In spite of their personal opinion. It was the 5th floor, it was last may and the Dr/resident is Wilson.He should be ashamed.

Had surgery and was well taken care of by the staff and surgeon. I did have bite marks all over my legs upon release from the 5th floor of the hospital. I believe it to be best bugs as I had no issues from my home to the hospital. I mean flaming red marks on the bottom of my legs where the sheets were the entire over. Night stay, very concerning. I did alert them so that they can look into the issues. Other than that I received top notch care from the staff

Very rude nurse that told me to get a real job. It was hard to get a straight answer out of the Dr and she acted like it was a chore to examine me. Only reason I came is because its quick to be seen. Had to go to another Er to get treated for dehydration.

Their rude with the phones they purposely transfer without finding out if they can help you. Ask to speak to a supervisor Jennifer she was horrible candy in operations pretended not to hear me. Staff is not friendly or helpful

So disapponting! The level of unprofessionalism is astonishing!This hospital use to be the best in the area.It truly has lost that reputation.When I arrived at approx 11pm,the receptionist completely ignored me and continued with a flirtatious and completely inappropriate conversation with two male staff members while I just stood there waiting to be served.She had no idea why I was seeking care..and obviously did not care.She was rude and full of attiude... with smart remarks. Finally,after the guys walked off,she asked for my name and info.I was the only person in the lobby seeking care..yet waited over two hours before a medical doctor stopped by the room.It was obvious he too was lacking in professionalism..he was unprepared..had no idea why I was was there and had not bothered to even look at my chart.He left to go read the chart ..It is now 2am and Im still waiting! I use to recommend this hospital and was the only one I would go to for 35 years.. but never again!Truly sad to see a once shining example...turn to rust! Retraining is need at this place immediately!

My mom went in for back surgery. The staff and doctors were kind and kept me well informed.

Worst hospital so far I went to in charlotte got here round 9 am m its now 12:45 pm n still here...Nurses must be training because some really dont know what they are doing. Called for a doctor an hour ago to check on my fiance the doctor hasnt came yet...so mad never again. I will file a complaint

Streamlined process, quality staff

I had surgery at Mercy last week. I had the best experience from checking in, all the nursing staff, dr and anesthesiologist. They couldn’t have gone out of their way more to make me as comfortable as possible. Can’t remember everyone’s names but my nurses were: Katherine, Jon, Artesia and Beverly 😁

I hate coming to this emergency room only reason why i come to it when its convenient to family members like my unlce was here the time i brought my son in but rather then that i HATE IT STAFF ARE HORRIBLE AND THEY ATTENTION GET THROWED OF and DISTRICTED QUICK AND FORGET ABOUT WAT JUST HAPPEN IN FRONT OF THEM WHEN SOMEONE COME IN AND INTERRUPTED THEM WITH ANOTHER PATIENT Problem like let take care of the patient u have first and worried bout the others its nobody falt that u short staffed or whatever the case my beIS BUT I REALLY DO HATE COMING HERE.... AND THIS 💯

Very nice place. and the staffs are nice as well. i just wish the wait time for patient information is not that long.

This is the worst place ever the police took him there he called and ambulance because of his heart. He is taken his brothers death really hard what does these lousy jerks do they put him in a mental ward instead of helping him. Now they want let his family know where they are taken him too. what a government program . Makes me ashamed of the US and how doctors can get away with what ever they want . if I could give them less than a one I would.

Good doctors and people that really care about you.

Nursing staff was kind, the very young female Doctor I saw was unethical, unprofessional, and patronizing to someone who has a lifelong chronic illness. Same doctor put false information on my chart, and discharged me while I was so sick I almost didnt make it to cmc-main across the street (where I was immediately treated for what was an obvious condition). I would never feel safe in this building after what I went through here.

No facility or staff could be better than this.Doctors, Nurses and Techs are all wonderful ,caring people.

Had orthopedic knee surgery at this hospital and could not have asked for better treatment. Great service from all staff. Really kind people work with you.

Great Customer care! Thank you! In and out in less than an hour, parking was a breeze.