Dr. Le preformed my son’s strabismus surgery and the results are incredible after only one surgery! His vision in the affected eye was so poor when we first started seeing Dr. Le that he could barely count fingers in front of his face. After surgery he can now see pictures from across the room! Thank you so much Dr. Le! 😊

I was referred to Dr. McKillop because I heard he was very good at doing cataract surgeries. After the surgeries he said I still had cloudiness in my eyes. He recommended I get a yag laser treatment in one of my eyes to clear the cloudiness and then will do the other eye a week later. He was enthused about the laser treatment and said it would make my eyes clearer And I would be much happier. He did not tell me of any risks. I trusted him. After that treatment I developed horrible IOL lines running through my eyes and multiple floaters. I went to him for about six months and there was really nothing that he wanted to do Except run up multiple bills on my insurance for testing that was unnecessary. I guess the straw that broke the camels back was when he told me he is not responsible for this and that I knew the risks. He never explained any risks about the laser. I was scared enough getting my cataracts done. He said all this in a stern voice very up close. It was intimidating and I lost all my faith in him. I don’t think any professional doctor should talk to a patient in that manner. I cried when I left. He had recommended I see a retinol doctor In their facility but I canceled that appointment. I am now seeing another facility and doctors who are much more caring and getting better information about what has happened. I do not recommend Dr McKillop. He lacks the ability to be kind and compassionate. He definitely did not explain things to me in a manner that I could understand. what kind of an eye doctor is that? By the way several times I had to wait in the lobby sometimes 45 minutes to an hour because he was running behind. I own a business and I had to call my clients to tell them I was running late this is very unprofessional of a doctor to be running that late with his patients.

Dr. Roya Habibi diagnosed me with dry eye disease last year. For years, other eye care doctors told me that dry eyes were a sign of aging. I faithfully followed their suggestions, but they were not enough to alleviate my symptoms.Dr. Habibi is a specialist in the field of dry eyes. She uses professional diagnostic tools and treatment methods that were new to me. Dr. Habibi is upbeat and positive. I now have tools in my toolkit on how to live with my dry eyes and I am no longer in pain. I would enthusiastically recommend her to any of my friends.

[Late for appointment]No free/available parking outside. Took a long time to park, there’s a public parking right outside the building that only takes cash. (Which was of no use to me). There is also a garage to pay and park, they apparently accept card payment, so would recommend that one. All in all, for someone new to the area, it took a long while to find a spot to park. I was 7 mins late for the appointment when I reached the front desk and was not allowed to visit the doctor, and asked to reschedule.I was told to reach at the exact time, no early no later, so not having considered the extra time it took to park, I was late. Though I realize the importance of being on time, Staff didn’t seem very accommodating or flexible. Reason for low rating.

Honestly, when I arrived I had to wait quite awhile as the Doctor (Dr. Ted Zollman) was running late, but after I was seen by him I understood why. He is very thorough and informative. I like the fact that he will answer all of your questions and concerns and give you a very detailed answer which made me understand why he was running late. I would recommend this place. FYI..I was seen here for my dry eye syndrome.

I love my doctor but they are always late. 900 appt and still sitting here at 930. They historically havent figured out the scheduling portion of their practice. I been going here for years and Im done waiting for years.

The service was decent but the price! $495 for a glasses & contacts exam with an optometrist is obscene. I won’t be going back.

Dr Kelly has real attention to detail and explains each detail in easy to understand definitions. The staff is friendly and attentive. They did a great job of looking after my mother and me.

Dr. Kelly and his staff have always taken the time to answer all my questions without hesitation or making me feel like I was preventing them from doing something else. Now that they are operating during COVID-19, the additional steps made me comfortable being in the clinic.

Exceptional service as always. Ive been coming here for the last three years and wouldnt go any place else. Dr. Kelly takes time to carefully evaluate your exam results with you and to answer your questions fully. The optical department carries a wide selection of frames for women with smaller faces, something I have not found elsewhere. The optician specialist found me the perfect frame, and since I am fussy about frames this was no mean feat! Definitely my favorite place to go for vision care!

It was truly a fantastic experience. They were the epitome of the profession in which they serve . Going above and beyond there call of duty.😍

This was my initial visit to this office last Friday. I do have some mobility issues, so I was a bit concerned about the office logistics. However, after easily parking my car, getting to the office was quite easy. My greeting at the receptionist desk was professional, but still encumbered with the requisite pandemic precautions. I filled out some necessary forms while waiting for the staff member to escort me to the exam room. I did not catch the name of the lady that expertly and professionally performed the initial part of my eye exam. It was only a few brief moments after she had completed her portion of my examination that Dr. McKillop came into the room, we introduced each other. He had a professional mannerism and knowledgeable demeanor about him that enabled me to put myself at ease as he continued the eye examination. We talked a bit about his profession and my family acquaintance with one of his sudden recently departed colleagues , Dr. Alan Crandall, in my hometown in Utah. We also spoke about the referral of me by my optometrist to his practice for the purpose of improving my deteriorating vision. It became quite obvious that he was quite knowledgeable and informative with me about his plan for the requited next steps to accomplish this corrective surgery To be honest, I was initially nervous about the thought of undergoing this procedure. However, after this initial visit, I am much more at ease and certainly much more confident in Dr. McKillops skill and expertise in helping me to correct and improve my vision. Thank you.

Rhian was pleasant, knowledgable & helpful. I wish there were more customer service reps like her!!

Dr. Heffernan knocked my ptosis surgery out of the park! My right eye muscle, in particular, was so loose my lid draped over half of my eye. Other docs wanted to do a mullerectomy, another faster (and perhaps easier on the surgeon) approach going in from the inside of the lid. However, Dr. Heffernan carefully explained to me that that approach is if you only have a few mm to lift a lid. For those who had the surgery done this way, I could see that there was little difference in their patients before and after pics. The surgeon cant see as well. I needed a lot of lift and it looks perfect now. Both eyelids are even with minimal scarring after 2 weeks. Everyone was great and very patient with me, as I took several years and doctor interviews to take the leap.So glad I did this with Dr. Heffernan!!! I am amazed at how my vision has improved and my eyes are wide open again. He is a very skilled, knowledgeable and patient doctor. The anesthetist, Dr. Chau (?) was also excellent.

I had cataract surgery recently with Dr. Brian McKillop replacing the intra-ocular lens in my eye. The operation went smoothly without a hitch. Dr. McKillop, the anesthesiologist, the nurses and technicians were all highly professional and made the whole operation minimally stressful. A great job!

Rude and dismissive staff. Had a pretty stressful experience at this location. They also failed to order my contact lenses. And I had to take my business elsewhere. Then they sent me a bill for the contacts fitting despite not doing that or ordering them. I had to call and explain that this is fraudulent before they cleared my account.

Love my eye doctor, Dr Kelly!😎💙 Always treated with compassion at every visit.👁👁

I’ve been seeing Dr Kelly for many years now and he is an excellent ophthalmologist: pleasant, personable, and professional. Also patient. I am a complicated case and he takes the time to clearly explain everything thoroughly and non-judgementally. Sometimes the waiting room wait is long, but worth it AND I know he’s going to be as equally thorough with me as with the patient before or after me — and that extra level of care can throw scheduling to the wind. Again, worth it.

Dr. Habibi is phenomenal and Hannah is amazing! A perfect power team! After working with 5 previous doctors that could not help me, she not only helped me in reducing my dry eye symptoms, she helped find a solution supporting my active lifestyle. She literally changed my life!

When my wife and I first met Dr. Le, we were surprised at her ability to speak Vietnamese fluently. For an elderly person like us, this is necessary because we can easily conversational with her. She is a reliable, very professional and kind doctor. Highly recommended.

I trust Dr. Kelly and am willing to drive from Clark County to continue to see him. My eye history makes it important to me to have the best care possible. Office also does great job of contact fitting. Highly recommend.

I highly recommend Eye Associates Northwest!! Followed Dr Fung from Tacoma to here since he is the best eye doc I have found for my condition. Very professional staff, excellent care, and short wait. You are receiving the best possible service and highest specialized care here!

The staff and Dr Mckillop were amazing, they were friendly, and supportive.

This office has many process and billing problems. Departments don’t communicate or work well together. My biggest complaint is any area in the office and their ability to communicate to their patients. I had to call back multiple times to get my prescription. The doctor never reached out once. This office never calls you back in a reasonable amount of time. It takes multiple calls to get one returned call. I highly do not recommend this office for any service.

I visited the office for an annul check which should be fully covered by insurance. The office charged 220 USD as a new patient doctor visit, although I made it very clear that this is a regular check. The billing staff is very careless and very rude.

I’ve been seen by the physicians at eye associates northwest for years and made the seamless transition when my long-time opthomalogist retired. I became quite ill recently & needed to be seen quickly, outside my regularly insurance ok’d visits. The front office staff listened carefully & reacted quickly, giving me an early morning visit the next day. Dr. Kelly blocked out extra time with me to go over my medical file, do the ocular tests I needed and answer every single question I had. Great drops (that are working), specific instructions of what to do if anything changed and making sure he had every name & number for my health providers to coordinate my care with them, calmed me immediately. Great service delivered by everyone. Thank you.

3rd time seeing Dr. Habibi. So glad she is younger and I will have her for a very long time! She is very thorough, knowledgeable and kind. Her assistant, Hana is amazing and super friendly. Its nice to actually laugh and have a fun time at an eye appointment!! I found my forever home and recommend Dr. Habibi to friends and family.

Okay. This review is a 3 star, with 1 star for the front staff and 5 stars for my actual visits with my doctor (Habibi).I’m not sure what the issue is, but there is always a ~15 minute line when you arrive at the clinic. The thing is, there are usually 3-5 folks behind the desk, but they frequently are seen talking to one another, most often seeking clarification on how to do one thing or another. Not sure if the staff is new, but hopefully this improves.

Doctor Le was wonderful. She explained everything. She treated me gently. I look forward to seeing her again.

I saw dr. Heffernan for eyelid procedure. I am absolutely pleased by his work! He explained what he was doing step by step and made me feel really comfortable. The results are great and I am happy to recommend him!Mary, his office assistant is really polite too, always answers my thousands of questions and provides the needed information.Thank you, both!

Ive always had a great experience here with. Dr Habibi and the optical department to get contacts - theyre efficient and friendly and Ive never had to wait long before an appointment. Recently I was traveling and my contacts broke, so I needed an old prescription sent over and they made it happen quickly without any hassle.

Dr. Fung is a very professional , care and kind eye doctor for muscular degeneration. Highly recommended. One of the very best in town

I saw dr Zollman, it was my first visit with him. He was very patient to listen to all my concerns. Very professional and seem to be caring about his patients. I’m happy I chose to see him. Disappointed about the new layout in main area indicating how much they care about sales of prescription glasses.

I have been seeing Dr. Jenna Hoyt for over a decade. She is awesome and all the staff are very kind, compassionate and they are like family to me. They have fun too and I personally believe the success of any business is being able to have fun even during difficult days. I am always seen quickly and have had times I needed care immediately (due to corneal abrasions) and they have always been able to see me. I highly recommend this location.

Because of a stalled vehicle on the Ballard bridge, I was very late for my appointment. Normally, they ask you to reschedule if you are more than 15 minutes late, but they made an exception (which I greatly appreciated!). The technician was fantastic: personal and professional. Dr. Carroll is also personal and professional, answering my extra questions, but also very clear about what is happening with my eyes as I age. And the advice I got for picking out new glasses was also very helpful.

This was my sixth eye surgery experience. The only concern I had going in was that all of my prior surgical experiences had been at Seattle Surgical Center, so I was pleasantly surprised with my new experience at Swedish Hospital. I am a real fan of Doctor Gillette, not only because he is a terrific surgeon, but also because I really appreciate a doctor with a sense of humor. I was impressed with the way Doctor Gillette worked with his surgical team during the procedure, and I was awake to benefit from the conversation.

On Jun 13, 2016 you gave us this review:5.0 /5Excellent Doctors, Excellent staff Great service! Doctor Kelly not only is intelligent about eyes, he really cares about his patients!Just had my eye checkup for this year 2019Technicians did a great job. They continueto add new equipment to aid in better andmore comfortable examsDr Kelly was his usual super self. He explainsthe tests and the results. Always takes time toAnswer questions and discuss status of youreye sight. A real Jewel in today’s worldOur Family uses him would not change!!

I was very pleased once again to receive excellent service from Eye Associates NW. My doctor is Jeanna Hoyt, MD. Ive been with her for some 20 years and never had a bad experience. Highly trained and efficient, they do a very thorough examination and send you on your way in the least amount of time. Jeanna will be performing my next cataract surgery. My first one was perfect. I highly recommend them to all my friends.

Dr Nguyen and his staff did a great job with me my last visit. They got me in quickly. The assistant was thorough. Dr. Nguyen did not ask me the same questions, which has happened on other occasions. Dr. N was thorough and patient explaining my condition and my options. I felt reassured by his patience and his depth of experience treating my condition. A minor quibble was that I had a little trouble accessing my online chart a few days later, to get my eye glass prescription. Its straightened out now, but it surprised me how hard it was just to get my prescription. Its a minor thing in the grand scheme of things.

We take our two year old to Eye Associates NW and think highly of the care Dr. Le provides.

Dr. McKillop was great and his team was able to squeeze me in for an urgent appointment early in the morning.

I have been seeing Dr. Heffernan for a procedure on my right eye. Dr Heffernan explained everything to me step by step. Mary, Dr. Heffernan Office manager is the best, always willing to answer any questions.

Dr Hoyt performed cataract surgery (both eyes) a couple years ago. Unfortunately Im old enough that many of my peers have also had this surgery performed. Choosing a lens to implant seems to be about as much art as science as I am the only one I know of that did not require glasses after the surgery. Very highly recommend Dr Hoyt if you need cataract surgery.

Relaxed and comfortable. Dr. Is very detailed on procedure and inspires confidence in him and wonderful staff.

I see Dr Pham for my glaucoma. He is cutting edge on technology. He is also VERY personable and friendly. I know that my vision is in good hands with him, and I would never go elsewhere. I have actually been going to this clinic since 1988, and the eye physicians that Ive had over time have been very excellent.

Long waits. Longer waits on the phone. This is a very qualified factory of eye specialists. Theyre all good if you can spend many hours to get to see them. The cost a lot! Which begs the question of why they cant hire more receptionists to answer phones and make appointments.

Most of the staff are questionable but not terrible like these reviews are saying. Had to wait 20 minutes. Dr Pat Kelly was super-nice and knowledgeable about my issues (migraine and choroidal nevus)

I came to Eye Associates Northwest, P.C. because my previous doctor is no longer in practice. I was concerned about the amount of time I had been away from regular check-ups. Between Dr. Hoyt and her assistant, my fears were put to rest. I found the reception area to be informative and the rest of the staff seemed to be working in a pleasant atmosphere.

Every time I see my Dr I am reminded why I go to Eye Associates NW. The staff is wonderful and the care has outstanding. Dr. Nguyen has always taken the time to make sure I had had all my questions clearly answered. I have referred several people to him and the clinic in general.

A very very very busy eyecare center. Big enough tho. Great if you are Asian and dont speak English. Still great if you do. You do feel, though, that the service is not very personalized. But it gets the job done.

My appointment with Dr. Barr was, as expected, excellent. It included not only a thorough eye examination but also analysis of the condition of my eyes followinga serious infection in February as well as a full status report of changes that hadoccurred since my previous regular examination. I know that he is retiring soon;he will be missed by many people.The staff of Eyes Associates Northwest Northgate is also first-rate.

I have to see a number of doctors each month, this is one of my favorite place to come to. I live on the east side of the state, and make the drive (3 hours each way) because of the tremendous care I receive.

I didnt know what to expect when I first visit Eye Assocociate. Question in my heads do I have cataract and glaucoma? After two visit, both Dr. Nguyen and Dr. Mckillop said no I dont have glaucoma but do Need cataract surgery. Feeling scare but relief. Just two surgery and my sight well be better. Two specialist in the same building no need to run around. I had both surgery, one remove cataract and second lens implant. The procedure went smoothly. The staff are kind and patience. This make all difference. My sight are better now. Thanks to them I can enjoy talking a walk with eye glass.

Dr. Le is awesome! Best pediatric ophthalmologist in Seattle!

Ive been a patient for 20 years. These great professionals have taken care of me through two surgeries, a couple of minor injuries, and many years of healthy normal vision. I trust them completely.

They fit me in on a very busy day when I was experiencing symptoms of a potential problem with my retina. Dr. Mckillop explained test results clearly as well as what I might expect in the next month. Excellent overall experience!

I was referred to Dr. Gillette by the surgeon who botched my cateract surgery. He may be a good doctor, although he wasnt able to help me. Cant say if that was because of him or because my problem isnt fixable. But he was a whiny, petty little puke who discharged me from his practice because I had the nerve to comment on the fact that he kept me waiting, twice, for over an hour. Dr. Gillette also apparently keeps horrible notes, because he could not remember from one visit to the next what the plan for trying different solutions was. It was like starting over each time and I never had any confidence that we were following a trial-and-error based experiment through to its end. At my last appointment he wanted to try a certain prescription contact lens but he didnt have it in store so he gave me another one to try instead and said, if it didnt work, I should call in for the preferred one. That was the visit in which I said I didnt appreciate being kept waiting for an hour (his response, OK). When I called back for the other lens, I was told Dr. Gillette was sorry but he couldnt help me anymore, even though we were still trying solutions. What a baby! Find a doctor who doesnt think hes above reproach.

I feel very confident at Eye Associates NW. Very nice people as well. Always on time and no delays. Highly recommended.

Friendly, efficient, thorough. I trust these folks with my eyes!

They were very friendly and helpful!

They good . was annoyed with the additional costs to contact lens exam , but thats standard procedure

Got a same-day appointment for my husband who has something stuck in his eye and was able to schedule my eye appointment just a few days later. courteous staff and speedy service!

Your care and skill was top notch. I felt like every detail was very well taken care of by your staff and especially Doctor Pham. Thanks for an exceptional experience.

I cannot say enough about my surgeon, Dr. McKillop. He even gave me his personal number after the surgery should I have any concerns or questions. Ive never experienced that before and Ive had my share of surgeries! I give him 5 stars!However, my experience with the anesthesiologist before surgery was a different matter entirely. She had difficulty finding a site for the port for injections. When I jumped in pain from her first attempt, she just continued as if nothing happened and continued to try to make the small vein that she had found work. She said nothing! She just kept jabbing. I have never experienced this kind of ham-handed treatment by any professional! I asked her to communicate with me about her work, at the least but never really experienced an adequate response directly from her.So, reluctantly, I have downgraded my total assessment due to this pre surgeryexperience. I would give her performance one star.

Perfect. Very professional. Did not have to wait and staff took great care of me. Five stars!!!

Terrible experience, avoid at all costs. I had an appointment with Dr .Roya Habibi for an annual routine eye exam, covered by my health insurance. After the appointment they told me that I owe them $150 for a contact lens evaluation that I never asked for. I was pretty explicit when booking the appointment that I only wanted the eye exam covered by my insurance. Then, I had to go through very unpleasant negotiations with the person at the front desk...

We have been looked after by Dr Carroll for over ten years and have an appreciation for him and several of his long term staff like John. His association with UW and two offices is disconcerting although it didnt appear to diminish the service and care exhibited in our recent exam. He is a good person and are the better for knowing him.

They had been recommended by a friend that is a perfectionist so we had very high expectations. They were great and will now be our eye care professionals.

So sick of this place. I come often because my grandmother has chronic eye issues. They are never accommodating or helpful when it comes to scheduling. They will turn you away faster than the elevator door closes if you’re a minute late but they have NEVER gotten my grandmother in, even close to her appointment time. We wait at least 30mins after her set time just to be taken back to wait another 20mins or more to see the dr. for 1-5 mins and even when it’s a quick 1-5 min post opp visit or whatever the case may be, I can assure you that they will never try to squeeze you in earlier. Slow receptionists that don’t seem to give a rats a** also.

Went in on the spur of the moment because of a possible problem. This was mostly to check it out. They were very considerate of getting me worked in and it was all taken care of.

Excellent service. They were careful to make sure I was examined in a professional, thorough manner and were on time!

I and several family members had been decades long patients of Eye Associates. Therefore, I was extremely disappointed by my last encounter with them.I had cataract surgery with Dr. Nguyen and it was the worst experience that I have ever had with a healthcare professional.The instructions for the preoperative medication were wrong. Before surgery I asked the anethesiologist to use the restroom he told me to hold it.After the surgery, I was in pain so I called the on-call doctor, Dr. Mckillop. He said that he could do nothing for me and complained that it was 6 in the morning.When I met with Dr. Ngyuen the day after surgery, I asked him how he chose the lens that he placed in my eye. He said for me to look it up on the internet and got angry saying that no one had ever asked him that question, not even a doctor.At the one month follow-up appointment, he said that he failed me and I should find another doctor. I was post operative and still under his care taking medication. He walked out if the room leaving me sitting in the chair not knowing what to do.I wrote a letter to the Care Coordinator and CEO. They did not contact me. I called them and left messages and they still did not contact me. So, unannounced, I went up to their offices and spoke with the CEO. He tried to be helpful but it was too little too late.If I were you, I would not go to Eye Associates.

TERRIBLE service. Worst technician Ive ever had in 25 years. The only vision of mine they checked was directly forward. The optometrist blew off my questions. They charged me for a contact lens exam when all they did was confirm my current Rx. Im calling them right now to tell them Im stopping payment on the charges Ive received from them and asking my insurance to not pay them so that I can get a real exam.

I was advised that I needed cataract surgery. I needed an in network ophthalmologist and was referred to Dr. Pham. Entire staff is polite and friendly. I felt comfortable right away. Dr Pham does a fantastic job of reassuring and making certain that the patient is fully informed of what the issue is and what is going to happen, as well as all the pros and cons. I was provided with complete written instructions for home care. This is my first experience with EANW and I am very pleased. And all the follow-up was fantastic. I received phone calls that evening to make sure I was ok and had an appointment the next morning to confirm all was well.

Great choice for keratoconus treatment

All the staff working at Eye Associates Northwest PCs Kirkland Clinic are very polite, professional, kind, and helpful. My ophthalmologist Dr. Hubert Pham and his assistants did a superb job, with much care and attention, with my cataract surgery. I had no complications or any discomfort at all after surgery. During all my visits before and after surgery Dr. Pham spent plenty of time with me, examining my eyes, answering all my questions, explaining the procedure and outcomes and letting me know all my options. He is not only a great ophthalmologist but also a very caring physician, having only the best interests of his patients in his heart. As a retired physician, working with many MDs in the past I believe the best and most important characteristic for a physician is CARING sincerely for her/his patients. This is a quality Dr. Pham possesses in abundance and for which I am truly thankful and grateful.Samad Arabshahi MD

On Apr 12, 2016 you gave us this review:5.0 /5I had Dr. Pham do cataract surgery and it was done very well with lots of pre-surgery info, questions answered, etc. The surgery facility was top-notch. The follow up the next day was also very thorough. Dr Pham noticed a potential abnormality in my non-surgical eye and recommend I see an office colleague, Dr. Bui. She also was terrific and thorough. I would highly recommend EANW.

I have been a patient of Eye Associates Northwest for many years - first in Seattle, and currently, and most recently, in the Kirkland location. In both locations I felt perfectly comfortable with the professionalism exhibited by the entire staff - certainly the reason I will continue with the services provided by Eye Associates Northwest.

On Friday 9/11/2015 I was very worried about the cornia in my right eye. I called Eye Associates Northwest and told them about my worries. The technician ( Keith ) was able to fit me in to see Dr McKillop that afternoon !Dr Mckillop and his very competent staff examined my eyes very thoroughly and the Dr told me not to wear contact lenses and that the cornia would heal over time.Be patient he said, because it may take quite a while before things are back to normal.Thank you very much.

I have AMG in the left eye treatment is on going and overall excellent.

5.0 /5Have been under the care of Dr. M. Nuygen for several years due to macular degeneration. He is very caring, thoughtful and provides excellent care.

I had my annual eye exam with Ophthalmologist Dr. Brian McKillop in the downtown Seattle Clinic. I checked in at the Front Desk with Thao who was pleasant and updated my insurance in the system. Trina, the friendly Certified Ophthalmic Technician took me to the exam room and started my exam and dilation. Once properly dilated, Dr. McKillop came in to continue my exam. Both Dr. McKillop and Trina were friendly, patient and knowledgeable and I felt that I was given the upmost care. I have been a patient for a few years now and will continue my care with them in the future.

They have no respect for peoples time. After waitting an hour past my appointment, I am told I have to wait more or reschedule... my husband and I got today off to get to this eye apppointment.

I received timely, thoughtful and thorough treatment from the front desk, initial evaluators and my doctor. Thank you all!!!

It was a long wait but I was patient to wait my turn

Excellent care by Dr. Carroll and his staff.

Dr Nguyen is very caring and thorough!

Its okay