Bad customer service, they asked me to re-count my own cash to verify the amount, isnt that your job? Everyone always has a bad attitude especially with shared branch members. I walked in and they asked me to go back outside to wait for 5 minutes even though no one was in line.

I had to stop by to take care of some paperwork. I have had family members who have been with the JACU for decades. It was a local community credit union that was created when the Crenshaw area was highly populated by JAs and their businesses. My experience was very positive I knew what I wanted to be done and they knew how to do it. They even provide a clear proactive sign so there is clarity to what they can provide. A sign that any civilized literate person with a ounce of comprehension can understand. The first 3 lines says it all. I read it I understood it and proceeded to complete my task at hand.

Very backwards and not inclusive at all. If you are a member of a partner bank, first, read their aggressive welcome message to you pictured here. Second, they will not do any transaction with you if you do not present your information (such as ID) in a way that reflects your original credit union, i.e. address being different, middle name, etc.Never again.

I dont know his name but the Hispanic male at the first window to the left. He is very rude. It would be an extreme emergency for me to go back to this credit union.

Great customer service and better than a big corporate bank

I actually love this place the people are super nice, knowledgeable and friendly.They are the reason I keep going back. My only real complaint is their hours on google are often wrong. They dont update for special hours or training days, weird for a bank. Also the security guard is alway unbelievably rude.

If you dont like good customer service, bank at this bank. But I guess they have good rates? I dunno. Like I said, if you DONT like good customer service, then this is the perfect bank for you.

Its common knowledge that the customer service is exceptionally great, however, as a member if you are fortunate to meet with the loan committee, you would be impressed with the professional and courteous care in which you will find the complete opposite of other financial institutions. They made me feel welcome and on equal standing, not defensive and intimidated like traditional finance institutions.

I went here to cash a check and the teller didn’t want to do it even though I had a shared credit union.

You are better off going to another Credit Union or ATM if you are with a co-op credit union. This is the 2nd time I have been there and the 2nd time I was not able to withdraw or deposit my money due to a crazy reason which even my credit union found odd. Last time going here, over it.

The rental cop they have at the door is really rude and disrespectful. I needed to make a payment and he was letting everyone inside except me. I was waiting a long time and he kept telling me they were all members and he kept laughing and shutting the door in my face. I just needed to make a payment and finish my errands but could not cuz he wanted to be unprofessional. Worst bank. Make the drive and go somewhere else. Another badge abusing power, doesnt suprise me.

Robert was awesome! Application was processed in hours and approval came over the phone. Highest recommendation.

If I can give it 0 stars I would. The fact that they literally won’t give you your money because you’re missing your second last name is ridiculous. I had my bank on the phone as well. Literally showing them my online banking. What a joke of a bank.

My parents have been very satisfied banking here for over 50 years so its only natural that I would follow in their footsteps! 2 thumbs up!👍👍

This place is awesome. EVERYONE is honest.Big thanks to Christine Yen.I finance all my vehicles here, 8 in total. SOON TO BE 9.

Takes 5 minutes to update your business hours. Unprofessional

Extremely horrible service, racist and idiotic staff. Go somewhere else. Unless youre Japanese.

Shady, ghetto, a lot a fraud. I wouldn’t trust this place.

The ladies are awesome so nice and so helpful!!!

Nice credit union.

Everyone is so pleasant and helpful.

No atm, wanted to make deposit, cant.

Great Customer Service

Sucks