I would not recommend this bank to any one. Especially this particular branch. This branch has the worst customer service to date. You can get better customer service from other credit union banks. Take your money else where. Reviews say a lot about how people do business and how you can expect to be treated. Banks like this one should not be allowed to operate. Worst experience ever almost ruined my day and brought me to tears. Especially with that employee called Miguel.

Absolutely excellent Customer Service from all staff Ms Lauren and Ms Claudia. And I love,love the Hawaiian music

Applied to refi condo. The lady helping me was incompetent. Had to resubmit paperwork that was misplaced. Property was appraised way below market. I had to refi with another bank. I received fair appraisal and lower refi rate. FFCU was a waste of my time. Please stop sending me emails to refinance. Im not interested.

Extremely poor customer service. Poor trai ed professionals. Make promises over the phone but never deliver.

I am a member of this really supportive and laid back Credit Union. Their uniform is Hawaiian shirts, Island Music in the seated wicker chairs, as your attending to your account. No membership fees if referred by family member or $35-fee which goes to education 😊 either way its excellent and many shared branches throughout US

I love the Hawiian ambiance...almost like going to the big island. Park in coverd parking, just tell the valet parking guy that youre going to the bank.

I didn’t have a good experience with this bank, they demanded too much and never sent out my card the way they promised after Inopen my account. Month later I contacted them, and they were not very nice over the phone.

I like what the union has to offer compared to other banks.