The bank customer service is horrible, I have spent a year trying to get them a single document. Multiple attempts and they could not care less! Do not open an account here.
They are a little dated as far as not allowing online payments, I have a car loan so I cant speak about other loans but when I asked they said they do not have a pay online option. They have the worst phone system which can be frustrating, its hard to actually get a hold of someone and even their extensions dont tell you the name of the extension. Everything else has been okay. They just need to upgrade their system online and the phone. Once you get a hold of someone their customer service is great.
So good.