I am so happy to be a long-standing VyStar customer. Recently my card was hacked and I got security alerts via email, call and text instantly. There was no issue with the stolen funds (which I have experienced with other banks) and I was able to come to this branch and quickly get a new card the same day. I also love that VyStar supports our community and the Jacksonville Humane Society in particular! #OneHappyCustomer

Worst service of all VyStars. Drive thru always takes at least 30 min even if theres only one other car. Bad attitude with customers.

I was having some issues with another branch (DUNN AVE) so I went to headquarters and the manager made some phone calls then directed me to this location because the actual branch at the headquarters was closed that day ,and to speak with Mellisa Boykins. First of all Mellisa was waiting on me .She listened to me and didnt judge me she gave me no where near the problems I had dealing with the Dunn Ave branch she was happy to help me ,and she did it with compassion and a smile.. I will forever be grateful. It was nice to meet such a lovely young lady. Thanks Mellissa . xoxo..

Asked if I had overdraft protectionDidn’t get an answerThey ran my name under loan info without my permissionFixing to start a lawsuit against themNow my info has been compromisedThe lady did not show privacy amongst my infoI do not at all recommend this particular institution to no one go to another VyStar

Stayed in Drive thru 30 minutes. One person working it. Only 5 cars 2 lanes, Vystar needs to hire more drive thru associates to accommodate customers.

I open an account at VyStar at Jacksonville Beach a few weeks ago and was disgusted The two employees were walking around the lobby with no masks on and the person whose desk I had to sit across had a very poor fitting mask. I did complain and someone from corporate called me. So today after moving to town, I went into the one in Ortega, the person ahead of me in line had his mask under his nose. The teller that waited on me is mass kept slipping off and she just kept pushing it back up again. But tell her sitting next to hers mast fits so badly and was slipping off the tip of her nose. This is ridiculous and was slipping off the tip of her nose. This is ridiculous.

Usually I have no problem with my bank. Until the past few weeks when Ive been forced to use the drive thru. Today was the worst. It took an hour to move 6 cars. This is ridiculous. Im using the ATM from now on. I cant deal with you people anymore.

We arrived on a Saturday at 9:57am and texted as directed by the signs. We were directed to go to the drive through line marked closed. Another vehicle was in front of us and we waited 25 minutes before the other vehicle moved. all the other lanes serviced customers while we waited. We asked by text a few times what the expected wait time was and received very curt unfriendly responses.

Quick in and out drive through. Lobby currently closed due to Covid-19

In an attempt to be added to an account, weve made multiple trips to accomplish the same goal with no success. Workers contradict each in provided next steps and are smug about it. If you value your time, I would visit another location or business.

Love that they moved into my neighborhood. The staff is friendly. Service was fast. Parking was easy. I dont like to go to the bank, but VyStar makes it so enjoyable that when I HAVE to go...its not a chore. :)

I came into VyStar a few days ago dealing with a lot of personal issues and needing assistance. I met with Rashelle Taghlabi and my experience with her is one that I will never forget. Rashelle went above and beyond to assist me with the things that I needed to get done. Not only did she provide a solution for the personal matter I am dealing with she recognized a financial need that she could assist with by helping me refinance my car. She is extremely knowledgeable, diligent, dependable and relatable. Overall a sweet person who not only cares about her members but is passionate about the work she does. I came into her office crying and left with the biggest smile on my face. Not because of the help she gave but her determination to do all that she can. She’s helped make my dark times feel and seem so much brighter. She is truly a gem. Rashelle, thank you for everything that you have done. I will never forget the kindness you showed me and will forever remember this wonderful experience with you.

The tellers are friendly and do their best, but they are constantly under staffed. I consistently stand in line for 20-25 minutes for a simple deposit.

Unbelievably slow service.

Terrible, don’t waste your time with this location... simple debit card replacement took 2 trips, long waits and STILL no resolution! never had this much trouble for something soooo freaking simple.

Customer service was bad. The lady at the check in desk told me they dont give confirmation for fax after she faxed my documents. All I needed was the sheet that said it went through. She kept telling me it was done. This was two weeks ago. Needless to say, the fax was never delivered. I will go to another one just not this location.

I certainly will never open an account with this institution. Vystar wanted to charge me $5 to cash a check written from one of their customers. If this is the new norm, Im glad I have better options at my disposal.

The branch VP should be have been more proactive with my deposit grip. I have had no problem with the branch on Dunn Ave, where they care about their customers.

Very friendly but always under staffed

Need to find staff who know what they are doing.

This is where I signed for my house! Great service. Super friendly!

As a member this is a great Great place to bank with!!!!

The location is convenient, and the parking lot is large enough to almost always have open spaces (an accomplishment in crowded Riverside).

Excellent customer service. This credit union is the best for Florida residents

Excellent customer service. Repersanative was very professional, knowledgeable and courteous.

Excellent service, I just closed my Regions account and move all my banking to Vystar.

Straight forward answered to my questions, enjoy speaking with them about finance.

Two trlps to get a replacement card still no success.

This the slowest branch in Jacksonville. Slow on the inside, slow through the drive-thru

Glad this branch opened up. Hogan Street location is impossible to park at. The staff here is friendly. A little slow in drive through.

Been with Vystar for 10 years, and I’m closing my account. Horrible CU!

Great customer service.

Friendly. Sometime the wait is too long, but they are buy.

Slowest VyStar drive-thru in Jacksonville.

Good service

Great Service

UPDATED!!!!!!! 10/29/21 @ 8amGET IT TOGETHER VYSTAR IM TO ANGRY RIGHT NOW TO EVEN WRITE A FULL REVIEW. EVERY OTHER WEEK SAME EMPLOYER IT TAKES FOREVER TO PROCESS MY TRANSACTION. TO THE GIRL WHO TOLD ME TO HAVE A BETTER DAY AND GREAT WEEKEND. YOU WAS BEING PETTY MY DAY WAS GREAT UNTIL YOU TOOK FOREVER WITH MY TRANSACTION. EVEN AFTER ASKING IF THERE WAS A ISSUE STILL TOOK 5+ MORE MINUTES. IM GOING TO HAVE A FANTASTIC DAY. THINGS GOT BETTER FOR A WHILE, WHY KEEP COMING TO A PLACE THAT GIVES BAD SERVICE....CAUSE I NEED MY MONEY AND I WORK 2 BLOCKS AWAY.Old ReviewJust horrible every since the inside shut down you are obviously forced to drive through. My first couple times were fine until I waited 30 minutes in line after I sent my transaction tickets and deposit watched two car that clearly pulled up after me leave. I called to see what the hold up was. All I got was a generic apology and my receipts coming down........still did not get an explanation., and all of my transactions were very basic