After over 20 years with them, this bank is going the wrong direction. I am considering a switch....youve asked me to DM you? how? what? You DM me. I have been trying to get in touch with someone to help me all day.

Ive been with them for 22 years and thier customer service is now TRASH! Ive been on hold 30 min to reset my password after another website update. The manager came to the line put me on hold to transfer me to a PACU rep. Who was I speaking to before then? Now all I want to do is discuss the decline in customer service not my password reset.....the manager did explain the situation concerning recent changes. I like the branch reps. but I do online banking.....

I opened new accounts for my parents and the lady who helped us was very nice, patient, and knowledgeable....unfortunately I dont remember her name. (She worked Thursday July 22 at noon). Thankyou very much

Ive had account with premier America for around 5 years. Very convenient to do online banking with them. However when Cole would hit I had no checks to process so I quit using my mobile app for about four or five months. Got some work now ready to deposit checks and their mobile app wont allow me to. Ive spoken to three people over two days trying to get this resolved. The issue is lack of use deactivated the app. Unfortunately only a manager can fix it, but apparently the managers dont want to be bothered with it. Sat on hold for over an hour this evening. Was told yesterday they would call me back today which they never did. There are too many other credit unions and banks that are more convenient to put up with this po or customer service. I hope management sees this and tries to make a change to improve their service with their app. And to follow through with phone calls from customers. Seems nobody really cares anymore.

Horrendous service! Just this week, I called customer service 5 times. Each time my issue went unresolved. Each time I was promised a call back from a supervisor that never happened. I missed a critical payment today owing to Premier’s callous attitude and misleading advice.I’ve been banking with them for over 10 years. Time to upgrade to a more responsive new-age bank that at least pretends to take care of their customers.Update: After multiple calls, branch visit and registering my grievance online, my issues are still unresolved. I am never coming back to bank with these folks. See screenshot for evidence of issue still pending 12 days later.

A great credit union with excellent service. And Im a 30 year customer from back in the Dresser-Atlas days.

Great service and attention consistently for many years.

Just joined about a month ago. My experience was awesome as soon as I walked through the doors. Warm, friendly, nice area

We have been with this bank for 26 years ..reliable with nice service and staff all the way back when the name was Liptton ..

This is the worst bank ever. I have opened an account with them about 2 weeks ago. Same day when i left i tried to log in to my account for online banking but nothing worked, it kept saying wrong pin. So i called their 800 number to get help & was kept on hold for almost an hour, i called again 2nd & 3rd day & even selected a call back option & left my number but nobody called back. I went to deposit a cheque today and requested the amount to splited between my savings & checking but was shocked to be told that the money will only be available in my account after 9days, i asked why and was told because i am a new member. I said then forget it give my check back then the teller called next teller, i assumed was kind if senior/supervisor they were like wait, few minutes later he was like ok the money in checking is available now but in savings will be available on January7th. I cant pay my bills on time and will have to pay late fees coz of this so called Premier Bank with almost 5 star rating. Dont ever get fooled with these old and only 22 good reviews that are here. You are going to regret big time if you ever open account here. I had to leave as i was rushing to my appointment, but cant wait to go there ASAP and close my account.

I have been with at least 25 years and they are personable and feel like extended family!

I go here all the time and use the atm. Nice clean area and i love how it has security to watch if anything happens! Also I like this bank because it works with multiple banks!

Warm friendly people. No high pressure sales. Remember you.

Ive been a member with my family for a long time, and i love the staff. theyre amazing!!!

Banking here since my first auto loan , the atm last nite was not accepting my cash deposits though

Wonderful staff

Very satisfied in every respect!

The staff is always courtious.

The staff is very friendly and will always help with anything!

Great people

I like this place

Well, I see a lot of comments about this branch, which are good and some bad, but never, nothing and no one will always be in my favor, but I would like to know more about them and how they work. They reflected the checks as in 2s weeks because I was a new client but my savings are always much more than my checks are and for the next day they are available they are only protocols that they follow just to be patient

Hello everyone! I always recommend my friends, I want them to have good care as they have always given me. Your excellent staff! I wanted to rate them with stars because they deserve it! Although for me they have 10 !!