Doc is GREAT at what HE chose to do. Front desk staff, one woman in particular, is HORRIBLE at her role in customer service. Whether she chose this career or it chose her, she needs to seriously consider doing something that doesnt put her as the face and HORRIBLE attitude patients first come in contact with. I was completely distraught and there because my three year old son got bit by a dog...in the face. She could not have been more rude, impatient and void of character and compassion. If you dont like people or if they bring out the worst in you, recognize and for yourself and those who dont want to need urgent care to begin with, please find a more suitable career

My third attempt at using this urgent care outlet based on referral from my primary care Dr., when they can’t work me in. DONT WASTE YOUR TIME. This location is more concerned with Covid protection than any problems you may be having, and there is NO SUCH THING AS WALKING IN FOR CARE. I have had to make an appointment every time, and then return for that appointment only to sit in my car for an hour or more before being seen. In EVERY visit I have had here, I get little or no help from the Doctor. Just sent away with an answer of “not sure exactly what is wrong, but here is a prescription.” You can get that with a tele visit, so don’t waste your time here. Tried them three times, three strikes, so never again. What ever happened to Urgent Care?

Dr. Maskell and Hope were amazing! From the time they initially saw me until they he issue was resolved took less than 20 minutes! They were both extremely courteous and kind and the issue itself had the capacity to be extremely embarrassing, but they handled it without missing a beat. I was in a great deal of pain when I arrived and due to their quick management of my abscess, I left already on the road to recovery . I would recommend them to anyone and everyone!

The best Emergency/Acute care experience! No waiting, no hassles, no regrets. Keisha, Dr. Owens and Katie are awesome! All three were professional and respectful, but most notable was the sense that they truly cared about my condition and needs. Love you guys, THANKS...

Dr was in the room with me for two minutes tops. Prescribed meds without telling me what I can expect them to do and what they are. Didn’t ask me if I had any more questions. Was in and out of the room before I even had time to process that I didn’t get to say everything I needed to say. I’m sick, my brain is foggy, give me a minute to collect myself, take more than 2 minutes to talk to me, examine me, determine why I’m there and what help I need.

I wish they would have seen me on the time of appointment and I wish they had more pleasant nurses. I felt like the two people that i spoke to where in a bad mood, had attitudes and didnt really want to be there. The doctor was great.

Great experience. Pretty timely when you have an appointment. Friendly staff.

Bad experience. I showed up with warning with a broken arm. They didn’t ask a thing about how I was or offer any kind of comfort (eg ice). Despite one car outside it was a long wait, which I had to do outside because of COVID, but with nobody in the lobby. The doctor was good. They gave me a CD with my X-rays which I needed for an appointment the next day. It turns out the CD was blank. I called and because no radiology tech is working today I can’t even get my images. What was the point of going to this place?

Front desk staff extremely nice. The physicians are thorough, kind and engaged in diagnosis and treatment. Although there are several AFC Urgent Care Centers in the area, this one, is hands down my favorite!

Dr. Owens did a great job stitching my finger after a little run-in with a reciprocating saw. She and her staff (Stephanie and Miranda) were extremely kind and personable. I experienced virtually no wait time, was seen by the provider within 15 minutes, and left with 4 stitches and x-rays within the hour. I will absolutely go back to this urgent care -- but hopefully not for more stitches! -- and the best part is that its part of the Bon Secours group, which is preferred by my insurance. Save yourself some time and frustration, and go see these guys!

I came 55 minutes before they closed there was no cars in the parking lot and nobody in the lobby and they refused to see me. I was in pain and he told me he couldn’t help me their sign says walking welcome no appointment necessary. Ridiculous they told me that they had people ahead of me and we’re waiting which was a lie this place is horrible and I feel they were being very discriminatory against me I will never recommend this place or come to place ever again horrible service shame on you people.

The doctor and staff was very nice. The doctor treated all my symptoms and I was finished in a very timely manner. I was very pleased with this facility. I would recommend it to anyone.

If you need care and want to go to a clean and knowledgeable crew, this is the place. Miranda F. Is wonderful and very nice and will get you seen quick. Walked in and went straight back. This office is awesome and the doctor was great.. THANK YOU AFC WADE HAMPTON AND MIRANDA F. GOD BLESS YOU ALL!😁

I was able to call ahead and register my emergency while en-route to this AFC facility so that by the time I arrived I could walk right in with very little time wasted. They understood my situation in a very compassionate manner and communicated in a most excellent delivery of services throughout. I have used this location before and it is not the closest one to me. But I prefer the level of care I received and therefore going out of my way was clearly an advantage. Much thanks to Stephanie, Katie, Miranda and Dr. Lynn!

This place is very slow when it come to drug testing Im very upset about this place. I dont care about we are understaffed due to the covid no there no excuse people got stuff to do

Im sorry, they most definitely didnt have the best manners, the doctor didnt give me any information about my issue, like literally didnt speak about it. While being short with me for asking! And was just over all a..... hand me your money and leave environment. Waste of time and money.

EXCELLENT CARE! Dr Maskell listened, diagnosed the problem, and provided a treatment plan. Hope took vitals, and did the labs. She was courtesy, explained everything, and treated us like one of the family. The entire process from walking in the door, to going home was very well organized, and very fast. Stephanie checked us in, verified our insurance, and was very nice, and knowledgable. I feel I received STELLAR service from the entire team at AFC Urgent Care. Kudos to Dr. Maskell, Hope, and Stephanie for outstanding customer service, and patient care. I would highly recommend to friends and family.

Dr. Owens did an exceptional job helping a friend of mine who had unique health needs. Brittney, Katie, and Miranda were very kind and helpful in their care and concern for the patient. I highly recommend them!

Nurse was abrupt but Stephanie at the front desk was nice and doctor Ta was great!

Dr owens is a very understanding...She is helping me all she can..Thank you so much

Receptionist who answered was extremely rude, did not care about my health issue, and told me she’s too busy to talk 🙁

Very great experience here ! The receptionist Stephanie was super nice and pleasant to talk to and the medical assistant Kate was just wonderful and funny. Dr. Maskell was super understanding and down to earth. I really like the staff here ! The office was very clean and they used great caution to protect people from spreading germs. I enjoyed my experience here !

The only reason Im giving them two stars is because the receptionist was super nice. However, the lady in the back and the doctor, Dr.Maskell, both need to work on their bedside manner. I came in with abscessing teeth, which Im sure you all know, is very painful.Im 40 years old and I know what works for me. I wont go into all of the details but I will say this experience today was awful for me and I wont be back, that is for sure. You just dont treat people disrespectfully like that. If youre in the medical field at any level, you need to show compassion and some sort of empathy. They both were severely lacking in that and I feel sorry for anybody who has to go in there with any sort of real pain. Im honestly disgusted.

I made an appointment for the day before and had to cancel due to personal reasons. I went back the next day and they already had my info in the system. I had to ask a few questions and it felt like the wait time was shorter then they expected. The doctor and physicians assistant were great. They were very knowledgeable and helped me comfortable. The procedure was a bit painful but manageable. The doc and her assistant were professional and knocked out the procedure on my leg pretty quickly. Afterwards, the doc came back and discussed with me further steps. They even have helped me set up an appointment with a dermatologists. Very pleased with this location l.

Very fast service. Everyone I encountered was very polite and professional. It’s a great place to go if you don’t have a family practitioner. It’s a great place to go if you have one.

I visited this clinic 2 consecutive Saturdays, the first to be diagnosed with COVID and the next to receive follow up care and reassurance. On both occasions, I was seen promptly and received thorough, compassionate care. I will not go anywhere else for an acute illness.

I went in early on Saturday morning and was taken right back. Ceasar was helpful in getting me signed in and then Hope looked after me. She was kind and patient, very efficient with questions. Dr. Maskell was responsive and able to offer solution to my issue. He was reassuring and I felt confident in his diagnosis.They were all good and even though I wasnt able to do urine test right away, I felt no pressure from them to get the test moving along.I would recommend this facility to friends.Grateful, as I am newish to Greenville to have found a good facility to help me in my discomfort.

I recd prompt and courteous service. Dr. Markell was great.

I just came to get a COVID test and I was happy to find out that they don’t shove the Q-tip all the way up like they do at many other places. The staff was very nice and let me sit in my car until they were ready to see me which only took about 10 minutes. Very pleased with my experience.

I called this establishment on Friday to see if they administer TDAP and accept our insurance. I was told YES for both. 5 days later I bring my son in for the TDAP and was told that I would have to pay for the vaccination and insurance was not accepted for this preventive measure. So pretty much they wasted my time.The young ladies at the front desk were nice. However, they werent sure of the check in process, billing process etc. (Maybe they were in training). They were receiving directions from an seemingly uninterested lady in the back who didnt feel the need to stop scrolling on her cellphone to assist them.The following day my husband took our son to the AFC facility near Cherrydale. The customer service was excellent. Our son received his vaccination. And our insurance was billed. The process was seamless. Hats off to the management and staff of the Cherrydale location. Avoid the Wade Hampton location next to The Canopy Car Wash at all cost.

I always enjoy the staff they make you feel important Dr Markell is very through

Dr Leland and staff took great care of me. The service was efficient and very professional! Yall rock!

I had a serious emergency and they couldnt see me for covid testing?!

Fast and friendly. Miranda and Dr. Maskell are the best!

I came in on the weekend with a severe toothache. There were no dentist offices open on a Saturday that could make room to squeeze me in. Somehow I had chipped it and exposed the nerve.The doctor was very professional and had a very comforting disposition.Id recommend AFC Urgent Care to anyone who needs help with a medical situation where a regular doctor isnt available.

I saw Dr. Maskell for an inner ear problem that was causing tinnitus and extreme vertigo. He was extremely accurate with his assessment, was able to provide me with medications to hopefully help, and referred me to an ENT specialist. He was also a really nice person. Everything youd want in a doctor. After my primary care physician refused to see me because I mentioned that I vomited (COVID sign?) , I was a bit apprehensive in going to an Urgent Care Center. However, Dr. Maskell, and his staff, went above and beyond to make me feel comfortable and well cared for. Highly recommend the staff and services at this location!

I was really impressed by the all around polite and joyful staff. I really appreciated how they worked to make my two year old comfortable by interacting with him while checking his ears and throat.

I am sad to say I had a horrible experience, having a Covid test due to a familys test being positive. Nevertheless, the doctor (male) stood at the door and practically threw the negative test sheet at me. He did not even ask if I had questions, which I did. I am sure my insurance was billed for an office visit but the doctor didnt even take time to check my breathing, or vitals. I am guessing it depends on what day you go. My husband had a wonderful experience with the doctor (female).

Dr. Owens and her staff are the BEST! Whenever I need Urgent Care I go out of town to visit this location. It is worth the drive to be surrounded by such friendly and efficient healthcare professionals. I love this place!!

Nice folks.  Friendly.  Efficient.  Not crowded.  Miranda is great.

It was early morning and I was on my way to work. The pain was so bad I stopped at the first AFC that I passed. Thank you for the quick attention and the hospital recommendation those really helped. AFC is a good choice to have under the key condition of a LOT of pain.

The staff was great! Wait time was reasonable. Overall, great experience by some people that really care about the health of their community .

Came on a morning where they were booked for the day and they still fit me into their schedule for later. Katie and Jan were super helpful and also made the experience way less uncomfortable for me, was honestly an enjoyable day at the doctors and they were quick to help me and find out what I needed. Definitely recommend coming to this location 10/10

I went here to get a COVID test and was so glad that they didn’t shove the swab up super far and everyone was so nice! Overall a great experience

I have been a few times for COVID testing (when sick and for travel preparations/requirements months later). The team has been friendly, helpful, and they even have great advice on Hawaii.

Fell off my bike on Paros mountain, and was brought to this facility. The staff was immediate in my care. They took me in right away and treated me like a member of their family. Great compassion and care for patients is so greatly appreciated during this time of Covid and they, from front staff to X-ray, to the doctor- they gave it! Thank you so much. 👍👍

Prompt, comfortable and personable service. Thank you

I made my appointment online. I called as instructed when I got to the office. I did not have to wait. The staff is friendly and professional. I was in/out in 45mins.

I was taken care in a timely manner! They are taking precautions to sanitize everything after each use! The receptionist Caesar was very prompt as well as the medical assistant Hope, who was very sweet as well. The doctor Maskell made sure that he got me the medicine I needed! Overall good experience!

I am new to the area and had a small issue that needed attention. Katie was so kind and helpful in determining they could provide the service that I needed. I waited less than 5 minutes. Dr Maskell helped address my problem. We chatted for few minutes and he was just very sweet and addressed my concerns thoroughly. I highly recommend the facility!!!

I took my boyfriend to AFC this weekend. Everyone was so friendly and made him feel like they really cared. I would recommend this center to anyone who needs good, friendly healthcare! Top rate customer service!

Ive visited this location several times through the years and always have a great experience. Im usually hesitant to take my children anywhere other than their pediatrician but I have nothing but positive things to say about the staff, nurses, and doctors in this facility.

Saturday morning...during a pandemic & they still act like you’re the most important one in the room. Love that they do X-ray and injury so you don’t (hopefully) have to go to an ER. Jan, Ashley, Kellie, and Katie were all wonderful, kind, and efficient.Will continue to use this provider.

I was seen at this facility. Dr. Owens, Brittany and Katie were efficient, knowledgeable and professional. Dr. Owens even gave me the shot I required herself. Thank you all for great care!

Quick, easy, flexible, kind, and most importantly, a healthy office. Thank you to the staff at AFC Wade Hampton for treating me. I will come back time and time again!

Friendly staff. I cut my knuckle on a broken glass and was stitched up and out in maybe 20 minutes or so. Very great service!

I have been to several AFC urgent cares and none are as good as this one! The staff are happy to help and quick. I saw Katie, she was very friendly and kind. I will be back for sure!

The nurse, doctor and front desk were so nice and made me feel relaxed. Thank you.

Great service and friendly staff! Katie in the X-ray department was very helpful.

Great experience. Katie in xray was very patient and caring. Hope I don’t have to, but would go to this urgent care again if needed.

Anissa was a great added member to the staff, who was in training and she helped me out without hesitation! We love great customer service.

Everyone here is friendly, knowledgable and professional. I was bit by a dog and was pretty afraid and in pain. The Nurse and Doctor that cared for me, put me at ease. The Doctor is a Pink Panther movie fan and actually remembers alot of the funny things that the Detective said in the movies! Sure made me feel better! Thank you all for your care you gave me.

The female doctor really cares and is extremely helpful.

Over 30 years of using your services for our family. Always appreciate the quality of care and great staff!

Super professional and very nice staff

Saw Dr. Maskell yesterday because I was starting to develop a URI. When I arrived there was no one waiting. What an unusual occurrence.I was greeted warmly and the receptionist, Ashley, even found a balance on my account. She did all the paperwork for me so I could get my money back.They are very professional and efficient in their work and I was out in less than half an hour. Amazing these days.I really love this office and how they address the patients needs. I would highly recommended them to anyone.

The nurse and doctor were friendly and professional.

I had an infected bug bite and the doctors were so supportive! Five stars for sure fastest doctors appointment ever thank you Dr Owens ,Ashley, and Katie for your support

Efficient, fast and priced reasonably. In and out for my DOT Physical!! Thank you!

Lady at the front desk is extra rude. She acted like she was mad at people for coming in sick. She could not give an estimated time of wait. While trying to ask her something she pulled out someone’s paperwork and started working on it and ignored me.

Kind staff and quick service!! I would recommend!

They made me feel like I was a thief. The person at the desk ( the brunette one) is not really people skilled. She is not very not flexible and quite unpleasant. I have an European accent but my English is pretty good. She didn’t make me feel comfortable.She also asked me about my medical problems in front of other people. Very embarrassing. The nurse was very abrupt, unfriendly and unwilling to understand my issues. But ready to denying as she had the opportunity to. I had to wait hours and be charged for unnecessary exams.

Was seen earlier this week for week for the flu. Staff was quick and professional. Doctor was thorough in his assessment and made the correct recommendations to get me feeling 100%. Thanks AFC Wade Hampton!

Set up an appointment online at the 1494 West Wade Hampton office @ 1:30PM. Didn’t get seen until after 2PM. The x-ray tech was on vacation so we got sent to the 2310 Wade Hampton office with a note to have lungs x-ray. Never unprofessional office and x-ray. We’re sitting in the waiting area and hear the tech asking about the other office x-ray tech and my girlfriend’s x-ray. After sitting there for close to an hour and seeing people that came in after us get called into the back I ask the x-ray tech when was she going to be seen? She replied when she got done, we’re waiting on her. She had just gave another man in the waiting area a check, and started filing paperwork in the front desk. The went into the back and was talking to another employee about chipotle!!! Called for my girlfriend about 10-15 after that. She don’t need to be working there, or be trained so she know that her job is doing x-rays, dealing with patients and other things pertaining to the job, not chipotle. We sat in the waiting area over an hour before being seen. Now we know why there wasn’t many cars outside with people inside waiting to be seen.

My family and I have been here multiple times for general sicknesses and on weekends. I am very happy to have this office and staff so close to home. Dr. Tom Maskell is wonderful and has always taken good care of us. Thank you!

Same day service for quality health care!

My almost 3yo son fell and busted open his lip. Took him to AFC as the doctors there (usually Maskell or Alexander) have sewn up all 3 of my other kids at some point in their lives and done a great job. They took him back after accepting our copay, but unfortunately, due to his age and the location of the cut (right through his top lip), they recommended we go to the ER. They refunded our money, which was unexpected, since they did try to help us, but we were grateful. We know the ER will be much more costly. We appreciated their honesty about wanting what was best for our son though.

In keeping with all my visits to this location, I was pleased with the help I received yesterday, June 13, 2019. I had fallen the day before. The Doctor, the Ex-Ray technician, the nurses, and the administrative staff were all so kind and attentive. I always get superior care at this location. Thank you AFC- Wade Hampton -Greenville Debora F.

Went in yesterday to have a cyst removed. Dr. Rosenblum and nurse did a great job. I’m very grateful and would definitely go there again if needed. Thanks Urgent Care!

The manager, I think her name was Alisia was so kind to my dad and very accommodating throughout the visit. He was really ill and she did everything to help comfort him until the Dr was available. Top notch service. I would recommend any day. Thanks to all the staff!

This office is our one and only AFC go to! Have been going to this location since the 90’s when it was Exigent. Awesome staff! Quick service and the doctors only order what is required.

It was great they helped me a lot that urgent care ❤

They were kind and knowledgeable.

Great staff and very fast service.

Receptionist was very friendly. She explained all copay amounts to me prior to asking for payment. They got me back as quickly as they could. They were busy being that it is flu season. The waiting area was clean and comfortable.Nursing staff was compassionate and competent. Explained everything to me and listened to what I had to say.Being that what I had (the flu) was viral, I was not given antibiotics - as they would not help. I was given instructions on treatment of my symptoms and what to do if I got worse.The nurse Jan was awesome. Very caring and kind.

They need to correct the services they have listed on here. It clearly says they do annual physicals, but when I walked into the office the front desk told me they only do sports physicals and check-ups if I’m sick. I shouldn’t have to drive all the way here to do nothing.

The staff was amazing.

Amazing Dr. Thomas MaskellHe was Awesome and Caring!!

I have been to this location many times and everyone is always so friendly from the receptionist to the clinical staff. I get in fast and usually see Dr. Maskell who always resolves my issues.

My wife and I took our child to this office because the childs normal pediatrician/urgent care was closed and we had no other choice. The staff at the reception desk was respectful and professional. We brought in our child for a possible ear infection, and since there wasnt any waiting we were seen immediately. The doctor on duty was Dr. Maskell, he just opened the door without knocking first, did not greet us or introduced himself, he just opened the door and asked whats going on here, the child has a fever? he asked a few minor questions and very briefly looked into the childs ears and mouth and said ill be right back. He walked back in after 2 minutes or so and said give this form to any pharmacy. There wasnt any detailed feedback or what he suspected the illness to be. We felt rushed and unwelcome. My wife and I looked and each other and laughed because we both noticed how odd the interacting with Dr. Maskell was. We didnt say anything but thank you and left and immediately posted a review. Some people might receive a more welcoming side or interaction with this office but we surely did not.

I had an eye injury and had to have stitches. I didn’t have to wait long and the staff was very helpful. It is a good place to go when needed.

Great service, I have seen Dr. Owens for years and has always been one of the best doctors I see. The staff has been wonderful. Save time and go on line to make an appointment, saves waiting time. Five srars

We were checked in, seen by a doctor and even received an x-ray in under an hour! I would definitely recommend AFC to others and return there myself if the need arises again.

My experience here went very well. Dr. Owens was easy to talk with and she had the answers I needed. Waiting was normal, not excessive.

I visited this location in April of this year with symptoms consistent with a cold or sore throat. I mentioned also having issues hearing out of my left ear, which turned out to be impacted. After attempting to flush my ear and clean it out, I left with it feeling worse and actually could hear less than before. I figured it would get better with time and the use of the prescribed ear drops, but after a couple weeks, I decided to visit another location (Cherrydale), where they noticed my ear was still impacted. They quickly worked to address the issue. The result clearly indicated that the Wade Hampton location did not successfully complete the job despite significant pain within my ear and charging $121. I will not return to this location and will not recommend it to a friend.

I’ve always had a great experience here and they have always been there when I needed it. Everyone is so nice. The doctors and staff are really good at what they do.

The staff has cared for my family forever! They are knowledgeable, professional, compassionate and kind. Ask for Lindsey, she is the receptionist and goes above and beyond. Glad to know theyre courteous, close and convenient!

The best urgent care around the best doctor and staff I was in there 20 minutes both times I went

Everyone was so great!!! I waited less than 5 minutes and saw a doctor immediately!!! Thanks Brittany, Jan, Katie and Dr. Maskell!! Ypu guys really are the best!!!

Very kind and very quick!