I love west tennessee eye. My doctor is very professional and good.Hes very informative. Hes going to tell u what hes doing to you before,throughout ,and after the procedure.He gives tips on preventative measures,so u can better take care of your eyes, in other words hes caring, with a pleasant bedside manner so to speak.The staff has the same demeanor, theyre professional and pleasant. I recommend West Tennessee Eye to anyone.

Dr. Cooper and the entire staff at the Covington Office were very professional, and helpful in my eye exam/s. The entire staff are experienced and knowledgeable in everything to do with eye health.

The doctor was great!!! Office personal are lazy and disorganized. They got me in for a painful, swollen eye. Had to pay for a specialist, which I expected. The doc prescribed me eye drops and wanted me to take it 6 times in the first day. I saw him at 10am. Its now 1:30pm and they still havent called in my prescription. I talked to them at 12:30pm about the prescription.. I WOULD RATE 0 STARS but the doc was excellent

Dr. Talley- next best thing to a full blown ophthalmologist who clearly cares about his patients eye health and is absolutely on top of his profession. I recently had a torn & detached retina. He told me exactly what to do and where to go for my situation and seems to be well known and respected within the professional eye care community as he was referred to me by another optometrist. A month after my emergency surgery I went to him to get corrective lenses and an eye exam so he could have a baseline record of my retinal health. He didnt take advantage of my insurance to do that, saying he could get that info from my retina repair surgeon. I absolutely respect that. Ive had interaction with Dr. O and a few other PROFESSIONALS there. All top notch. This isnt your run of the mill eyeglass / contact outlet. This is a place where your eye health and vision is the 1st priority. Im 54 years old, have had many vision exams and experiences with optometrists, West Tennessee eye care is by far and away the best experience Ive ever had, and Dr. Talley has my appreciation and gratitude for everything hes done for me.

The receptionist was very polite and friendly. As well as the other staff members. The optometrist was kind and funny when he was interacting with my 5 and 9 year old. Thank you.

This goes out to the scheduling manager, Ladedra! She was amazing! She helped me with my insurance needs. She fit me into an appointment. She was absolutely wonderful! She left no question unanswered! If you need anything or have any questions, she is your girl! I absolutely had the best service ever with her.

I am retired military. The Govt is adding vision to our health insurance and we have to select which plan. I didnt have a clue. I called Wteye and was transferred to Connie. Boy, what a break. Connie was very knowledgeable with the different plans and very helpful. She pointed out the good things with each plan and gave me pointers of what to look for. Connie has been a great help for me selecting a vision plan. Thank you very much Connie.Allan Z

I took my mother back for her yearly exam and the met the new lady Regina. She was wonderful!!! My mother had a new insurance and it was all confusing to us. She took the time to help us understand how the new insurance worked. We will be back to see you guys and tell our family and friends about the wonderful experience we had at your office. Special thanks to Regina for all of your help.

Today’s visit was outstanding. Wait time was less than 10 minutes before being called back. Terrence did an excellent job in every phase particularly in assisting me with selection of new frames, explaining my vision discounts & final cost to me. He reviewed all details once more before my visit was complete - simply top-notch service! Dr Cooper is always on point with his care & ensuring you understand details. In addition, if there are any questions you’re able to get them answered then & there. Excellent on follow-up appointments, ensuring they’re scheduled before you leave the office.Just totally satisfied with their professional care & treatment of my condition!L M Bardwell, Jr

Terrence was an outstanding employee in West TN Eye Clinic and did an excellent job of fixing/adjusting my prescription eyeglass. He did whatever it takes to accommodate and please his customers. I would definitely recommend him!

My wife contacted them and got an appointment for my daughter and the day before her appointment, called and said that the Dr was not going to be in the office and they needed to reschedule. She rescheduled, which with an 18 year old that is active, is hard to do. Guess what, the day before she was scheduled to go again, they called and said that the Dr was not going to be in the office. My wife stated that this was the second time and if they actually knew when the Dr would be in the office. The lady got really rude and my wife told her that we would find somewhere else to go.

Poor, pricey and badly organized section of frames. Sold my husband who is a cancer patient and can not speak $46 eye lid wipes after telling him he was being given free samples. My eye exam was satisfactory but still have not received my glasses 3 and a half weeks later. Have tried to contact company without any luck. I am very unhappy with them .

Back in Knoxville, I always had a problem with getting my glasses. At my exam today, Terrence explained that my insurance company makes my glasses and many times that is ge problem. Terrence kept me up to date on my order and made sure my insurance company made my glasses perfect this time around. We really appreciate the help! See you soon

Love the crew.very pleasant. Did I forget fast also.

I was very well pleased with West Tennessee eye Dr. Talley was great and all of the associates who work there were very friendly and nice and help me pick out my glasses and it was just a warm welcoming and I thoroughly enjoyed my time there

Lydia, Cindy, Terrance and Dr. O. provided an oustanding experience from check in, frame selection, eye exam and check out. Everyone was very friendly and personable. Thank you all!

Excellent service, I loved Dr. Cooper he gets 5 stars, the front desk staff - not so much. They were very rude and not helpful at all.

Terrible experience. Rude staff. Unclear answers. Wouldnt tell me what they were gonna charge until after so i just walked out. Seems like some shady business. They told me my insurance didnt cover a fitting fee for contacts which is anywhere from 50 to 150 but couldnt tell me which price until after they did the exam...so my co pay plus some bs fitting fee when walmart vision center charges 95 for the whole exam without insurance. No brainer there...office was disorganized and staff was not friendly at all. I wasnt the only angry customer in the office at this time either so obviously nobody likes them. My mom said she would have warned me about using them prior had she known i had an appt. Beware.

They where very rude .i went on good friday and here it is the 5-8-17 and i still havent got my glasses ...what in the 🌎 so i call and of course they where rude we will call you when they come in okey have a good day clickkk.. Find someone else unless u like rude people ...especially the eye dr. She is rude too

Twice lost my glasses and then the next time never sent my order out to who ever makes then. When I found that out, I told them to cancel the order and give me my money back. I WAS TOLD IT WOULD TAKE 7-10 DAYS! Horrible experience. If this was my only place to get glasses from, I would rather not have glasses than deal with this company again.

Quick and friendly!👍🏼😊

Terrible experience, my glasses have been on order going on a month. Will never use them again.

Very poor!!! Its been 3-4 weeks ago when I ordered my glasses and still havent received them. And they are always closed when u need to speak to someone​!!!!! They are very rude staff!!!!

Dr Cooper was great

They took mrs misty away