Nora is wonderful! She does my facials and she explains to me the process, benefits, and every little detail I want to know. I highly recommend Nora! Massage Envy is very lucky to have her working for them.

Jose V was AWESOME. Thank you so much for the massage and great suggestion for getting a massage roller.

Best experience very professional 👏 👌 I got a message from a man and I never thought I would be comfortable but he was so nice and professional he was so good he made me fall asleep 😴 the message was that relaxing see u soon.

Poor communication. I schedule an appointments and received a call from them when I was in the parking lot. They cancelled my appointment because they had miss communication. This is the second time it happens.

Massage Envy of Eastlake is non-responsive for membership cancellations at this time. You can expect to continue paying for a membership you cannot use. You will not be able to reach them by phone. They do provide a contact email; however, if you wish to cancel, it seems you can expect not to hear from them again.Ive been a member of Massage Envy for years, having visited several clinics outside of Eastlake around the United States. Ive paid countless dues, most of which were never redeemed - my fault and not Massage Envys. HOWEVER, when I finally decided that I need to cancel, Massage Envy at Eastlake became non-responsive.At first I called and reached voicemail, assuming because the clinic is closed during covid-19. The voicemail message provided a contact email to which I sent a request for cancellation. I received a response within a day or so encouraging me to maintain my membership but that if I wanted to cancel, they would email me the form. I informed them I was only interested in canceling the membership. It has now been 6 days with absolutely no acknowledgement or response.

I schedule an appt with message envy for the very first time and they text me to cancel 10 minutes before I am scheduled to check in via text message. Come on! Ridiculous. No one can call.This is why they I told my son to get me my birthday present somewhere else.I cancelled my other appts to make this.

After two years as a member, I called to cancel my membership today because of the constant cancelling of my appointments. Very unprofessional way to run a business, and I will never come back.

The girls at the front desk were nice and helpful. They helped me get my Membership back up. I am excited to be a member again.Sally was awesome with my massage. Best 55 minutes of my week. She gave me tips on what I can work on in the future. Perfect amount of pressure.Cant wait to go back next month for my facial.

A warm and cordial reception followed by an introduction to Stacey, my preselected therapist for my introductory one-hour massage session.Stacey escorted me to a quiet and comfortable therapy room with reduced-level lighting and soft background music and outlined in advance my therapy massage session designed to meet mypersonal requests and needs.What a comfortable and relaxing massage! Stacey and all staff members made this an absolutely marvelous experience. Later, I had no reservations at all about signing up for a Massage Envy membership, and I look forward with great anticipation to a wonderful continuing relationship.Overall, my first session with Massage Envy Eastlake was highly professional and totallysatisfying, both from a personal level and a business level. I simply could not have askedfor a better introduction. A five-star performance! Cant wait for my next appointment.

I enjoy my monthly massage with an occasional facial. I go to Tera Nova location. Dave is consistent with his massage style and the amount of pressure. However the location doesnt offer the best parking.

Mother in law has a membership and went there for her appointment at 2:30pm we there an Hour waiting in room before she decided to she what was the matter. She was met by 4 employees chatting and giggling and when she asked what was wrong they then told her, her masseuse wasnt coming. She asked for the manager and they refused to get him. She came back there next day and ran into the actual owner and all he did was give excuses and would only offer her a free message when she couldnt even get the message she paid for. For God sakes, she already has a membership! Needless to say that membership was cancelled!

I have been a member for over 2 years and generally loved my aestheticians. My experience tonight was simply horrible from start to finish, with the exception of the two very nice receptionists. I feel completely stressed and annoyed rather than relaxed! The exact opposite of what I came for. Extremely displeased!!!!

Great experience; front desk staff was helpful, no wait, massage was enjoyable and a fair price. good location!

Im always relaxed when I get there. Their staff is very professional and friendly. They will let you know what they reccomend for your muscles and that sort of thing. They are also always booked, so that tells you something about them.

Ive been going here for at least 6 years and love my massage therapist, however, my review is not about that. I showed up to my last appointment and was told they dont have me scheduled. I can assure you that I did indeed have an appointment. The only explanation I was giving by staff was the computer occasionally has a glitch and my appointment disappeared. I had to get childcare to be there for that once every 5 weeks appointment, and since my therapist is so popular, was not able to get another appointment for another 5 weeks. An apology was given but no compensation for this disappointing inconvenience was given.

The only massage therapist that could provide enough pressure for the massages canceled on me the day before my appointment asking for a drs note to work on me, why would I get massaged if it was messing me up? A 60 minute massage here is 45 minutes at the longest, all 4 masseuses I saw at this location cuts me short every time. Had a massage envy membership for 2 years until this location became my local location

I love this Massage Envy. The staff are very friendly and helpful, and I always get an excellent massage or facial catered to my needs. The facility is clean, and the waiting room is very tranquil...perfect before a massage. The only thing I dont care for is the music, so I bring my own. I have recommended this Massage Envy to friends who then became members.

For the most part my experience with front desk and therapist have been great ! up to the last few months starting with being charged double for my membership ! nobody seems to be able to explain or correct the problem !!I canceled my membership ! however the payment is still coming out of my account and I called the office and they lost the paperwork so it never got canceled !! They have not tried anything to accommodate not even a bit sincere on my frustration !! In fact I had to cancel my credit card so I was not being charged anymore on unauthorized chargesI’ll be sure not to renew my membershipwhen I was going to the terra Nova PlazaLocation no problem there !

Very nice staff, service and setting. Looking forward to next visit

NO STARS WHAT SO EVERY, HAVING THE MOST HORRIBLE EXPERIENCE EVER, FIRST THEY DONT LET YOU USE IF YOU FREEZE YOUR ACCOUNT, THEN YOU HAVE TO PAY ADDITIONAL 10 DOLLARS TO USE YOUR FROZEN ACCOUNT, AND IF YOU TRY TO BOOK THEY DONT HAVE ANYTHING ANYWHERE IN THE 3 ENVYS I CALLED. THE REPS DO NOT LISTEN TO WHAT YOU ARE SAYING, IF YOU CAN STAY AWAY FROM THE ENVY SPAS.

Staff were pleasant and therapist was professional and very good. It was relaxing.

Staff very pleasant. Loved my massage.

Hidden charges and fraudulent contracts that trap clients into overpriced massage sessions. On top of that Horrible manager/managment team. Multiple workers quiting due to managers unprofessionalism bias relation ships, and abuse of power of position. As well as an accusation of sexual assault with one of the therapist. Even after multiple complaints from former workers that quit, the owner of the establishment has done nothing due to a bias relationship with the manager. This cycle has continued, so to whom it may concern I warn you of these scumbag people, and insist you take your business to another establishment. (Informtion obtained from former workers of the establisment)

Alexa was great for sports massageWill be going back....

This place has very bad service and receptionist are discriminating oriental people, I sent a cancellation email replying back to their confirmation email but I was chaeged for cancellation. I went to the shop with my husband to complaint about this matter, They were accusing my husband for raising voice and told us to leave, They threaten to call security andpolice, We told them its good we want to see the police and make an official case. But the police never came and they were just threatening us. We asked for heir names, but they refused to give us the name.This place has an aweful service at front desk, Try before you sign up for membership.This place is disceiminating. I would consider other place.

Terrible I am always hearin how relaxin it is yet they always cancel. One time they said they had sent a message to my wife saying that they were sorry and had to cancel. Opened her phone and no messages or voice mails!! They lied right to my face! One time my appointment ended up being a month and a half late! AVOID AT ALL COSTS!

Typical Massage Envy, parking lot sucks, add 5 minutes before and after to get in and out

I didn’t even make it in! I made an appointment with a dude Jaime or James he took my info and card info but conviently forgot to schedule me so I lost the only time I could go in and now nervous if he took my card info with him 😞 so far not a good experience

Worst massage ever. My appt. was at 3pm and they didnt greet me until 3:10. The therapist was a butch/dyke with her arms covered in gross tattoos. After the questions, etc. I got on the table at 3:15. I told her not to use elbows and arms on me, she did and it was very uncomfortable. She had very bad breath like she had eaten a pastrami sandwich. This was not relaxing at all . Her name is Kim. The massage ended at 3:55. 40 mins. for a 60 min. massage. Stay away from this place. They are not trained massage therapists.

First impression, unreliable. Booked days in advance online, confirmed by text the day before, then they call me an hour before my appointment to cancel on me. Wish I could charge them a cancellation fee for me taking a half day off work for this experience.

So Im not from Cali. I was visiting and decided to use my membership here.I transferred a massaged to my daughter in law at this location, scheduled it myself.Day of appointment they didnt have her name on schedule.She waited all week, even got a babysitter.Very very disappointed!!!

Friendly staff and terrific services.

Very nice 👌

Everyone is always kind and the therapists have always helped my wife and I.