My experience with all staff from appointment to receptionist to physicians has been positive. Helpful and pleasant, and if they do not know the answer gets me to right place; it may take some time but its large health hospital system and I get to the right place and get an answer. Yes at times the time there have been long time for the stages of the appointment, but my last appointment I arrived early and went in right away and went through the two stages then ad a bit of wait for doctor to caught up to me , but given the number they see and a teaching hospital, it seems reasonable time spent for appointment. I have never encounter a rude staff.

People is nice... you wait a little for them to call you just like any other place... great service

I must agree that reception isnt friendyand waiting room time can be long, but my doctors saved my life.I was admitted at a local hospital and developed a severe eye infection that spread to my brain.I was discharged so I could be examined by my ophthalmologist who had the equipment to do so.It had not healed from the base, creating an anaerobic pocket forClostridia perffrigens (gangrene) to flourish.I was rushed to the ER at the U of I to finallyrest pain-free. Several hours later ( about 10 p.m. ) the chief of service arrived to look at the original and new slides and confer with other specialists. All agreed it was Clostridia perffrigens.I was awake and knew what that meant. The pharmacist had to create some custume deep freeze and other drops to be used separately at different times around the clock.My husband took me home to make sure there were no slip-ups. There werent. We became commuters for three weeks.The infection healed, but restoring blood vessels took longer.But when restored, my only problem was a corneal ulcer. Internal contacts were used and my vision was nearly perfect. I cant be critical of the care I received. Thats what mattered.

Do not enter this establishment if you value your time, whats so ever.

Took my dad there for following up. The waiting time sucks. It took more than 15 minutes to just check in. We have appointment st 11:15am and arrived earlier since other checkup done earlier. We checked in around 9:15am and did not even get seen after 12:24pm (as I m writing this review, we r still waiting to be seen).I recalled last month when they helped set up this appointment and took more than 30 minutes to just setup appointment. I believe they really need to improve the service and efficiency

Been here since 11:45a, need an eye photo and to see a doctor. Its 1:40p and I am still sitting here!

A wonderful place for eyecare. Staff are a very nice weight times considering all that is going on in this world we’re not bad at all

The worst ophthalmology experience I have had in the last 15 years. Do not go here.

The wait times here are insane, dont ever expect to spend less than 2 hours in this office. I came here because my local retina specialist suggested it because they are some of the best in the Midwest. But when you have to commute a couple hours to the city, pay to park, spend half a day waiting around to be seen, then commute back, all the while using a whole vacation day from work, it is really frustrating.Get an early morning appointment if you can, it will be the shortest wait, as problems with other patients through the day can really back things up. If you get an afternoon appointment you could easily be there for 3 hours waiting. If you have a 1pm appointment you may not actually see the doctor until 4pm.

Ladies working in the office are the worst, very RUDE ! And very bad attitude, even when u complain to the manager she wont even care,. They need to improve the skills on how to respect people

I took my son today at appt8:40am. Its so depressing the way office people are. Every yr, its the same. I came out 11:50am. If they schedule early? And they take other before then me. They dont accept food at waiting area:(

I made an appointment for 12:30 and was told to arrive 15 minutes early and plan to spend one to two hours at the exam. Since I live in the far northwestern suburbs, I left home at 10:30. I didn’t get home until 8:10. I am satisfied with the diagnosis but more than 9 hours for an eye doctor appointment is ridiculous! With a 12:30 appointment I should have been seen before 4:30, right?

Expect to wait 1 hour MINIMUM before they let you in the room.

Dr. Lim is fantastic.I have Myopia Degeneration.She is great - I may never be totally cured, she but has helped me so much. I am amazed that on her clinic days - she may see 35 - 40 patients.ALL matter.If you can’t see her - see Dr. Chau.Both are excellent doctors.The vision techs - have had nearly all of them. Some listen more. Others remember more. Some I would grade 5 stars, only a couple would get 3 from me.The office staff. Overworked but good-hearted. I cannot say anything bad about them. They can be bombarded with calls on some weekdays. I find if I catch them near the end of Day - more can be done.

I have been coming there since I was a baby baby so I know what theyre like and I know that they change every year they are fairly very very the the staff is a wonderful

Dr Jain is one of the best doctors Ive had the chance to see. He was the eigth doctor I had seen in regard to my debilitating dry eyes. In what seemed like moments he had a diagnosis, non classical presentation of thyroid eye disease. It took 10 months and eight doctors to finally get an answer. He gave me autologous serum and compounded steroids which is the pinnacle of care. I would suggest anyone with dry eye go see Dr Jain and get to the root of your problem. The waits are long, but its expected. They treat A LOT of people here. They offer PROSE lenses...if theres anything you need, they have it.The only negatives I can genuinely complain about is not getting a call back. On 4 occasions I called and asked for help, my phone call was only returned twice. Luckily I have a corneal and external disease specialist I can fall back on for scripts and guidance. Dr Kaufman calls me back in minutes.

I tried to contact the doctor multiple times over a period of 2 weeks for contact prescription for an exam I had during the school year for $100. When they finally got back to me I was told my prescription from my first follow up had expired and that they wouldnt be able to give it to me. But what bothered me was every time I had to explain that I had come in for my first follow up because they would keep saying I never came back. As for the second follow up, the doctor told me I would receive a phone call that my contacts are in so I could come in. The front desk told me they always call, but I did not receive any voicemails or notifications from them. If this would have happened during the school year, I would have lost it. I was able to call multiple times now because I didnt have classes. I would recommend Walmart Vision Center, exams are $80 and they seem to be more flexible. However, the doctor was very nice during my exam and explained everything and my regular prescription exam went well, there was no miscommunication there.

My niece went to the doctor they said she would have Retinal Detachment doubled her prescription (inaccurately) and and if You have any issues go to the ER. I felt they only said this to her out of spite for having to leave early and not have her eyes dialiated. They were not being very clear. She returns for another appoint and while her eyes are being dialated a large older male and office manager stands over her and yells at her about his staff and for her complaint about the diagnosis. They also shined lights on her eyes for more than an hour with no resolution but to say they see spots and to go to another branch in the facility which I also felt was out of spite. If you have sensitive eyes and need real caring assistance I would not recommend this faculty!!!! .........Yet again based on the response below they don’t own up to their behavior. Horrible experience and follow up with dilation even worse. Not enough.

The wait time for an eye exam was 2 hours

I’m always treated fairly, they always give me an honest opinion on my vision.

Professional and clean establishment with informed docs. Just a bit long on wait times but great place!

They take wayyyyy tooo long..!! They amount of hours you spend in this place is rediculous.. so inconsiderate specially because it’s an eye clinic for kids.!

Excellent medical attention. Dr. P. Bhat is the best.

Long wait times in the General Eye Clinic, but staff is pretty good.

Its clean and tidy... But the staff is very rude and unprofessional and probably dont like their jobs all to well

Horrible horrible horrible nobody is on the same page and you will wait forever even with an appointment!!!! Never coming back!

THIS PLACE HAS TERRIBLE FRONT DESK OVER BOOKS THE DOCTOR WHICH CAUSES THE PATIENTS TO BE WAITING FOR HOURS IF U GOT TO GO TO SEE DR CHEW CLEAR YOU WHOLE DAY BECAUSE YOU WILL BE THERE FOR 8 hours no lie or under doing it this is facts

Clean, some staff are nice others rude. Too long of a wait for appointments. 4 month wait to be seen.

I have been going to UIC EYE clinic since 1998, on today November 1, 2018 was a bad experience to checking in on the 3rd floor for contact lenses, had to check in at the desk then they say had to check in on the phone, then had to wait fifteen minutes on the phone, if this happens again will go elsewhere

Staff is very rude and would not help me when I called over the phone.

There the best

Excellent. A very good tinde