From start to finish, my experience exceeded my expectations. I was met warmly upon entering, and COVID precautions/sterilization procedures are fully enforced. The Staff and Doctor were very friendly and took care of my needs; Pam helped me to pick out a great pair of frames. Overall great service, and will definitely recommend to others.

Finally got insurance through my job. And pearl vision was on of the ones that took my insurance. I’m so glad and happy that I went to this location. The people that work there are amazing. So nice friendly. Make me feel welcome and I just can’t say enough about this. I can wait to go get my glasses.There ready but with my work schedule I can’t get them till Saturday

Tanya is the BEST! She took care of me on her own time and made my whole entire day. Thank you beautiful lady! Pearle vision is lucky to have a dedicated and sweet lady like you!Make sure to make your eye appointment here

I have been going to this particular office for quite sometime. Even after I moved 30 minutes away I continued to come. The doctors and staff are very pleasant and friendly and very knowledgeable.

I’ve been coming to this location for years now and I always have a great experience. It is very clean and organized, I never have to wait, and they make sure they get me everything I need. They are very helpful and the doctors are very nice and knowledgeable!

Everything was great!!! The staff was super friendly. The doctor was so detailed and understanding. This was my first time here but I think I found my new home. ❤️❤️

My husband and I had back-to-back appointments. We were in and out in an hour. The doctor an staff were thorough, friendly, and knowledgeable. Would highly recommend Pearl Vision!

I had a great experience from start to finish. All of the staff there is very warm and professional. They have safety measures in place prior to entering the actual office, they clean all of the equipment as well as the chairs after each patient. I received great feedback with choosing glasses but they dont hover. The physician is very knowledgable and explain everything he is doing. They also have a great variety of glasses. I felt very comfortable and found a great pair of glasses that I know I will love.

I was very pleased with my Pearle Vision experience! They were able to get me a same day eye exam and at a very reasonable price. From the moment I arrived until the moment I left, they were very efficient. All surfaces were disinfected in my presence and Dr. Jalal was extremely professional and pleasant.

I felt blindsided by the cost, I have no insurance and they wanted over 900.00 for two pair of glasses also I was told the exam was 75.00 and they took a picture of my eyes and then told me they were charging separately for that without informing me first. Also I am trying to absorb the info of the cost, all the while sitting in front of a sign that would allow me to make payments and not once was that mentioned as an option to me. I was less than impressed. Exam was professional not impressed with the costs, going elsewhere to fill RX.

The doctor and exam were fine but their POLICY for Covid is RIDICULOUS, INCONVENIENT and makes NO sense. They only allow 2 family members in at a time. I have 3 teenagers who need glasses. They wont allow us all to come in to pick out glasses IN CASE there are walk ins who need to pick things up.... so I asked what was the number of people allowed in the store. 10 she told me. There were NEVER 10 people in the store while we were there, but my two teenage kids had to sit in the car, and not pick out glasses because I was in there with my son and only 2 family members allowed. It makes NO SENSE!!! If there are 10 individuals or 10 family members who need glasses, wouldnt the 11th person at the door have to wait either way?!?! You have to make an appointment anyway so what are the chances more than 10 people are in that store at one time for any length of time?!? People picking up should wait at the door if absolutely necessary- even that would be unnecessary. Go to Costco or any other eye doctor and you can take your family all in.

Always nice, always clean, helpful staff and great selection of products to choose from. I’d recommend to anyone.

Tim was so very nice and professional. I will be back because of the great customer service and professionalism of this company. They also kept to very strict covid guidelines which was appreciated.

Very nice facility. The man who check me in was very kind and accommodating -sanitized equipment in front of me. The woman who checked me out was very kind. Unfortunately while I was there I saw an employee WITHOUT A MASK in the patient common area speaking to the office manager. Also the Doctor I saw only had the top string of his mask tied. With the pandemic I would recommend waiting to have your appointment.

Everyone I dealt with was patient and kind and helpful And Tim gets a gold star. Positive experience and its my new place to get glasses!

I just want to let y’all know how much I appreciate Stacye, she was very helpful & understanding with me on Saturday morning. I’ve been looking @ some frames. She’s always going above & beyond when me & my family comes into Pearle Vision. I also want to thank Tonya for her help as well.

Very friendly eye vision store with great selection of eyewear.I love my Michael Kors!

I love the new layout of the store. The representative who assisted me was personable, knowledgeable and made sure I felt safe by taking extra measures to sanitize the areas I would be in.

All around great experience. From the time I walked in till I walked out. Everyone is very friendly and answered all my questions.

I just want to say my experience with pearl vision was outstanding. I’ve never had an eye exam in my adult life, I changed careers and now work in front of a computer all day. I made the realization my eyes are garbage, and but the fine people at this location not only made me comfortable doing a new thing, but were able to really make getting glasses kind of fun which as far as I’m concerned is worth 5 stars. I’d like to put a side note in that before trying pearl I had decided to try Direct Optical of canton as I had heard other direct opticals were great. The one in canton is not, they were all incredibly rude, tried to tell me they didn’t take VSP insurance (this is not true they do) and then when I tried to change my appointment they told me even changing it several days in advance I was to be charged 40$! To change an appointment! As a first time guest! Go to Pearl, leave happy.

The experienced with the Tech guy and the Doctor itself are good and both are very pleasant. But there was a white thin lady that met me at the door and took my infos who from meeting me at the door to get my temperature to getting my infos was not very pleasant at all and not even smiling. I don’t know maybe she was having a bad day (I hope). And when I was browsing through the glasses she came to me and told me that whatever glasses I touched needs to go to the tray (due to covid) which I was not informed in the very first place. She could have approached me in a nice way but she was abrupt! I hate to think that it was because of my race... other than my experienced with her, everything else is good.

Wonderful experience! The staff were fabulous. I felt very comfortable and safe. The doctor was great; very personable and explained everything. Stacey that helped me pick out my glasses was awesome!Great job Pearl Vision!!!!

They are liars. They will Perform an eye scan, and not tell you about the cost until they have completed it. Then they will try to over bill you on glasses. Avoid at all cost.

They were busy and still made sure everyone was protected and got any help they needed. They have been great for years and we love it. In this strange time of COVID they were very careful.

An amazingly poor overall customer experience. First, the positives. A young man that does the prep work was outstanding. The Black young lady that helped with paperwork was good. This is about where it stops.My wife, daughter and I all got exams in the last week. The optometrist is flat out rude and abusive, challenging both my wife and my daughter with “Why are you here?” when he realized the we were getting an eye exam that was covered by insurance, but not necessarily buying glasses. I actually priced glasses from Pearls Vision: $759.84 — with all insurance discounts - and forced into a “designer” frame. Costco: $229.98. Same specifications but no “Designer” frame - and no insurance discount.Also as part of the process I got pictures taken of my eye - then the optometrist informs me that these are not covered by insurance but for $39 he can assess them. I bought the assessment and asked what he learned from them. “Oh, they were ok”. Wow. Really glad that I got talked into this.Bottom line is that this bitter old guy is pushing a failed business model for overpriced glasses.You have to be crazy to buy glasses here, and you have to put up with a lot of abuse just to get an exam

Took extra time with my daughter who has autism and me difficulties with the “Which is better, 1st one, 2nd, or same?”! Thank you!

Dr. Hagans exam is thorough. He listens when you talk. The pre-exam, done by Tanya (sp?) Was done very efficiently. Tanya is always a tremendous help choosing frames. Pearle followed covid guidelines. They cleaned every frame I touched. Everyone wore masks. I could take mine off when trying frames. Only a couple people in store at once.

Appointment scheduled a year ago, got a text on 8/19, clicked the link in the text and confirmed the appointment online. Got another text yesterday, confirmed the appointment again replying to the text. Went today I was told that “your appointment is canceled because we couldn’t reach you by phone and your voicemail is not set up”. A year ago I did LASIK somewhere else and couldn’t see near. They said I needed bi-focal glasses and spent nearly $300. Few days later my eye sight improved by itself, LASIK dr said it was normal to be near-sighted temporarily and could have bought some bi-focal glasses for $10. Not saying what happened was deliberate, but don’t think they strive for giving their customer good experience.

Don’t like this place and will never return for services here:1. Everything they sell here is waaay overpriced. When they advertise a “sale” the prices are then only at the level of what you should be paying for frames or contacts.2. The staff have obviously been instructed by corporate to withhold your eyeglasses/contact lenses RX from you unless you explicitly request a copy of it. Under law you are entitled to your own RX, since it belongs to you. Many other optical retailers actually provide your RX to you with your bill upon checkout. Not here. They obviously want to keep your RX captive here so you are forced to buy their over-priced products. I find this policy almost deceptive.3. I had to “special order” several products as they were not in stock. Fine, no worries. I was told I’d be contacted by phone when items were ready for pickup. After 2+ weeks of waiting, I called the store to find the items had been delivered and sitting at the location. “Oh, we couldn’t find your phone number” they claimed. My phone number was on the patient info sheet, the receipt and other documentation I provided. Additionally, they had my email address.My advice, go elsewhere to obtain eye exams and needed eyewear devices. The vibe here is almost as if Pearle Vision really does not want to engage in the transaction of business.

I’ve been going to Pearle Vision for years and Dr. Hagan and his staff are professional, knowledgeable, kind and helpful. I always find great frames there. With the current Covid situation, they are taking excellent precautions to make their customers feel safe. I wouldn’t go anywhere else!

Been coming here for over ten years now. I’ve never been seen by Dr Hagan, so I wouldn’t know much about him yet. I was never a huge fan of previous optometrists here (Dr Cunningham?) — as other reviewers mentioned, she was cold and rude, never listened to my concerns, wouldn’t ever even let me finish my sentence. Now with Dr. Marzuka Jalal here, I love it! She’s the biggest sweetheart. Answers all questions, concerns, and really cares.

I have been a patient/customer with this Pearle Vision for 25 years or more. I would never go anywhere else because of the store manager, Tanya. Tanya, is AMAZING. She runs the store with a balanced level of confidence and expertise with an amazing personal touch. Tanya has become invested in our lives, as we kept bringing new children into the world, who needed glasses. 5 kids later and all of them will only walk into the door of Pearle Vision if Tanya is there to help guide their eye wear purchases. My husband also will not go anywhere else and tires to make sure Tanya is working, if he has an appointment. I have watched Tanya be gentle with her staff and constantly teach them with a spirit of humility. She has created a warm and friendly atmosphere. I can not say enough wonderful things about Tanya and because of her the store runs well.

Very clean, very professional. Extremely helpful and kind. Great selection.

I had a very good experience with Pearl Vision upon my visit this past week. They were very safe and clean with every aspect of my visit. My only comment is in cleaning I believe they are using bleach and I had bleach marks on my brown pants upon washing them. Other than that I was really glad to see all the cleaning!🧼

They was very friendly and very knowledgeable

I had a great experience at the Ford Rd, Canton, Mi location. Very helpful, great explanation and very attentive to what I needed.I hope to pick up my new Specs today! 🤞

Dr. Hagan and the staff are professional and friendly! They took great care to disinfect all surfaces after each use and the office redo looks fresh and efficient!

I made an appointment online only to receive an email the next day saying Your eye exam has been cancelled I call the office to figure out why that is, (as I needed the appointment urgently due to breaking my glasses) and they tell me its because You scheduled online and someone else scheduled in person Meaning essentially my spot was given away and I was only notified via email. Will definitely be taking my business elsewhere.

Absolutely a wonderful and very professional Pearl Vision Center. Dr. Hagan performs a very commendable, thorough, and detailed eye examination and takes all of the time needed to review the results of your testing and make necessary recommendations.The office staff at this Pearl Vision Center are all truly outstanding individuals. They know their jobs very well and will make sure that your vision correction needs are properly handled. The Office Manager (Tanya) at this Pearl Vision Center has almost 30 years of experience in the business and is one of the most courteous and caring individuals that you could ever meet.I would certainly identify this facility as a 5-Star Service Center. The facility is currently undergoing major renovations, which will certainly lead to even more Superior Service in the not too distant future.Regards,Jeffrey M. Berliner

Tanya was very helpful with my insurance issues and Pam was great and very very patient while I was trying to figure out which new frames I liked.

Dr Hagen and his team are always exceptional!

The staff and Dr. Hagan are all very kind and are focused on your eye health. Stacey helped me this time and during my last visit choose some fabulous frames for prescription sunglasses and for my everyday glasses. She gives great advice and always gives her honest opinion when you try on frames!

I paid $ 313.40 over insurance on June 11 for new frames and lenses.The employee was number 35.I hav never had such an uncomfortable pair of glasses. I came in once to have them adjusted but still they are uncomfortable.So today, July 1, I went back and had to spend another 6$613.19 to get a pair that is not uncomfortable. The first agent never showed me these frames even though I told her I wanted a light weight pair.Very unhappy as to the amount of money I am spending!

No complaints. The vision exam was very rapid and thorough, and they got me right in even though I showed up way early for my appointment. Picking a nice set of frames was easy, and they quickly processed everything under my insurance.

I have been taking the family here for over 15 years and have never had an issue. Always professional.

The sales person was very patient and nice. A good experience overall!

Very clean and nice building. They made sure to take my temp before I entered the building, everyone was wearing masks, and they also cleaned all the equipment in front of me. Good experience!

The Optometrist was very professional and performed the examination well. The cost of the glasses was too much, especially since a brought a pair of glasses I actually purchased from Pearle Vision a few years ago and wanted to use the frame. I was charged $30 extra for reusing perfectly good frames.

Great store. The front of house staff are what keep me coming back. Being able to come any time and get my glasses adjusted is a huge benefit that I did not get at mom and pop eye doctors.

I appreciated that this Pearl Vision location had very strict COVID precautions. Masks were worn by all, customers temperature is taken before you enter the store, if you touch a pair of glasses you cant put it back on the shelf (they take it and clean it). Each person in the store is accompanied by a staff member to monitor this. No issues in that department.I do think they have less frames than before, as the store has been reorganized to accommodate social distancing. I also question the upsell on the machine that takes a picture of the inner eye. I think that should be included in the cost of the exam. Not a separate fee ($39.00)

I had an eye exam and contact lens fitting with Dr. Jeffrey Hagan. I liked the way he addressed my concerns, performed the exam, and explained my options. Very professional and concise. This was the most enjoyable eye doctor visit I had in years.

Awful ! I had the worst lady take care of me, I have gone there for 9 years and no issues, they hired this new women and she’s rude , I had to ask for another employee to help me, she went as far as to say I need to wear red glasses because my facial tone is pastie complexion! Myself and my children will not be returning to the canton pearl vision again ! Note to hiring person SCREEN better! Shame on you !

I have been going to Dr. Hagan and his staff for 28 years. They take great care of my eyes and provide excellent customer service. I have never had a bad experience. I appreciate the way the staff helps in choosing new frames. They make the experience fun and enjoyable. I highly recommend this location for all your eye care needs!

Very friendly staff, speedy service, and was happy to see they took very good measures relating to covid19 (ie must wear a mask, have temp taken at the door before entering, ensuring every surface and medical tool was thoroughly sanitized). Great job as always !

The team at Pearle Vision Eye Care center in Canton MI is amazing! They are very helpful in selecting new frames and also make great suggestions when to purchase what and on how to best utilize your insurance. Dr. Hagan is really great, flexible and very understanding! He tells it like it is and only recommends new lenses when really necessary. Ive been going here for more than 10 years and I wouldnt go anywhere else even after moving from Canton to Ypsilanti last year!

This is the BEST customer service I have ever received at a eye store. I arrived EARLY to my appointment and was promptly attended to. In fact, my appointment FINISHED prior to the scheduled start.When I was looking for a new frame, the staff professionally supported me. One staff member even held my child at times, thus allowing me to try on frames.My experiences have always been 5 star over my three years going to this location.

Fast service and modern equipment.Contacts are much cheaper through them than 1-800 Contacts, I was surprised.My only complaint is the exam charge for both glasses and contacts. This is common for many optometrists, but is pricey (and you need both exams).

Very professional, courteous, and careful (COVID). A very good experience.

Very friendly staff.

I felt the Optometrist didnt take her time examining my vision. I have been back to this location twice because the computer reading glasses I got from them arent clear. My guess is either the prescription is off or the quality of the lenses are that bad. On the bright side, the manager of this location is very kind and helpful. I dropped off the reading glasses for adjustment and hopefully when I pick them up, Ill be satisfied with the new adjustment.

Been coming here 3 years, always great & friendly service. Highly recommend for your entire family

Very nice and helpful!

I was able to get a same-day appointment and was in and out within 35 minutes with a new prescription. The staff was friendly and professional. I am so grateful to have such quick service!

We love this Pearle Vision location! Everyone that works there is wonderful and very helpful. My whole family has seen the optometrist, and the staff is great in helping us with glasses or contacts. This place always seems to be busy, but they take their time with each patient and the service is fantastic. I have recommended them to my friends and family.

Ive been coming here for 10+ years. The best service and staff Ive come across. See Tonya, she is the best!

My wife needed glasses pretty bad. We got to the store with 20mins before they closed and they were not willing to help her. Waste of time and wouldn’t spend a dollar there!

The male doctor does come off as boldly rude like the other comments said, but his staff is probably the only reason his place is still standing. The ladies there are nice and very helpful. I actually booked my appointment with a female doctor but got him instead. I didnt feel very comfortable with him.

Very accommodating doctors and staff.

I really enjoy this optometrist facility. I want to personally thank Tonya for researching my eyeglass frames, placing the order with warranty. You saved me money and restoring my glasses to normal condition.

They messed up my daughters prescription. Staff was unfriendly and didnt believe my daughter couldnt see well. They gave us another appointment but my daughter had to go a few days with her bad prescription. We go for the second appointment and they still treated us badly: they still didnt think her prescription was bad. They took her back to check her eyes again and the woman shoved my daughters glasses up her face and asked her if she could see more, to which my daughter said no. Once the doctor came in, he did admit my daughter was right, her prescription was wrong. Once we were ordering the new lens, a different woman came to help us. She was not better than the first lady who helped us. They decided to help other customers although we should have been earlier in the line. Once they finally came to help us, the new woman was still very rude. She wouldnt expedite the shipping although my daughter had been dealing with her horrible prescription for too long. Overall, the staff was extremely rude, to the point of shoving my daughters glasses into her face.

Ive been going here since I was 12 years old (16 years) and have never had a BAD experience. Their prices can be a little high, but the service is always great. Im always shocked when they know my name when I walk in the door.

Stacey, is very knowledgeable and true professional. After 4 pairs of glasses these are the best fitting and most comfortable. I give all the credit to Stacey. She knows her product.

Excellent customer service by Tammy. She is friendly and really helpful. She even remembers my name when I come back in there!

Great experience from start to finish! Thank you !

I have never worn glasses my entire life and Dr. Cunningham was prescribing progressive glasses with three levels for me.... I was genuinely concerned about my ability to use these type of glasses and the adjustment. She was incredibly rude to me when I saw that she had glasses on and asked if hers were progressive and she said I am NOT “that old”! She did not want to take the time to explain how they worked or what it would be like to make this adjustment.... If Pearle Vision did not have such a good selection, I would have walked out immediately! What a rude doctor. I would not recommend this place to my worse enemy!!!!

Great location. Carry some very exclusive frames that you cant get anywhere else. Doctor is super nice.

Do not recommend this place. People are not friendly. In-spite of my insurance covers major part for frame and glasses. The lady mis-guided quoting extra dollars including the stuff which we dont ever opt for. Luckily we are aware as we buy frames every year if not she would have fooled us charging extra money for stuff which we dont need.

This place has horrible customer service. The representatives act like you are bothering them at home. Dont waste your time or money, you deserve better.

I went in for an eye exam and to get new glasses. When I got there, everyone seemed friendly, but when I went to the exam room with Dr. Pack-Cunningham, she was extremely condescending, arrogant, and just plain rude. When we started doing the tests, she asked me to look forward and tell her when I saw that the cap she was moving around was red. I was telling her when I saw it as red and she told me that I was wrong and that I wasnt doing the test correctly. I went through the rest of the exam as quickly as possible and went to get my new glasses (she continued to be short and condescending the remainder of the exam). The only reason I give this place a 2 is because the staff in the main room were nice and accommodating, but the doctor was one of the worst Ive ever seen.

Excellent service. Staff takes their time with you. Dr hagen is very thorough. Would recommend.

I have been a customer for this location for about 10 years now! I have never had any problems with their customer service and their products. Last year, April to be exact, I purchased a pair of Tiffany glasses. Within 5 months, they had been adjusted 3-4 times. Today, I went for another adjustment and the store manager went above and beyond her call of duty! I explained to her how disappointed I had been with the frame and how many times I had gotten them adjusted. She made 1 phone call and I walked out of the store with another pair of glasses! Tanya, I want to Thank You because what you did for me today, you didn’t have to do it and I never even expected that much!Signed,Anetria Carter

Went to see Dr Naomi Park Cunningham for an eye exam and had the worse experience. She was extremely rude when we began to discuss what the insurance will cover and wont. She declined MY suggestions in regards to MY eye sight and when we walked into the reception area I inquired about contacts and her response was we have to see if you can pay for them first Ive never been so offended in all my years of life. Ive never experienced someone so rude and unwilling to help. If you have to go to pearl vision go to the one in Ann Arbor.

Everyone at this location is amazing - they are professional, keep to your appointment times, and spend as much or as little time as you need to find the perfect pair of frames.

This is the worst place and people. Neither the doctor cares about you nor the staff. The exam was not done according to my needs.Initially, they made glasses that were not meant for me. I wanted them for driving and they made regular glasses. They ended up tinting them. But, the prescription glasses themselves were making one side magnification which was straining my eyes. When called, they (Pam-staff) say they cannot do anything about it and that I have to just get used to them.I regret going there and wasting my money. Do not recommend this place.

Therere prices are HIKED! Brought my youngest daughter in the Canton location because she could not find a frame she liked at the other location. We noticed the exact frame my older daughter had was priced $100 more!! PRICE GAUGING!!!

Happy very good service.

Staff generally seems stressed out, and not friendly. Facility is clean. The optometrist criticizes a fair amount.

I went to get an eye exam, which was provided without issue. My plan was to buy glasses online due to no optical insurance. The optometrist told me point blank not to buy glasses online and I was given a little hassle about being provided with the pupillary distance; I was told by the optician that this should be done by the place where I decide to purchase glasses. I think that for a 75.00 eye exam and a 40.00 retinal scan I should be entitled to walk out the door with a complete prescription. The email I received from this location describes it as follows;This business is operated by an independent licensee of Luxottica Retail North America Inc. and may have an independent Doctor of Optometry. Anyone who cares where their money goes should educate themselves about Luxottica Retail, as they retain a global monopoly on overpriced eye glasses and are the direct reason why eyeglasses cost so much money (and indirectly, why I went 5 years without new ones!) I can see just fine with my new glasses purchased ONLINE with my Pearle prescription. However, I will never set foot in this place again. Maybe by the time I need new ones again there may be an exam available from a less biased retailer.

Great experience from the examination to finding a great pair of Ray-Bans at a great price with my insurance!

I have used Dr. Hagen and and his business for over thirty years. He and his staff always provide excellent service and high-quality glasses and examinations.

They are getting one star because that is minimum by Google. I ordered my frame and lenses on May 13. My vision insurance requires that to be taken care of at special lab for lenses and it is Pearle Visions job to send frame. Lenses were ready on 25th but they forgot to send the frame completely. I just confirmed with my insurance that they got frame on 30th. This is horrible customer service. I would never recommend anyone anymore to this place. This was my first and last mistake.

Would not recommend to anyone. Staff are rude and customer service is poor. Doctor and staff give the feeling that they are doing you a favor by helping you out. Never mind that the prices are outrageous. Can easily find glasses much, much, cheaper online if you have your prescription. After making the mistake of going here more than once, we recognized that the poor service was not a fluke and finally learned to take our business elsewhere. Will never go back - learned my lesson.

The staff & manager (Tanya) were willing to work with me when my glasses order was delayed by a week and a half. I appreciate their professionalism and time.

The best staff and Doctor

Friendly staff , walked in and was able to have the eye exam with in 30 mins very impressed

Horrible Horrible!!! Please do not waste your time. They are a total scam. THEY decided to put DIGITAL LENSES in my glasses. Sorry but Ive never heard of them. I had my current glasses with me, which the Dr. checked out in his little machine. Sorry NOT DIGITAL!! So why did they put them in? Its a SCAM for more money in there pocket. During the whole ordering process NOT ONE WORD of digital lenses were even mentioned. Wonder why....hmmm!!! What should have been 2 trips, first being exaim second picking them up. Turned into 4 and a month later and still no glasses. They had to send them back one pair at a time. OMG...are you kidding me. What a flipping joke. And the people. Not so friendly at all. If they are all that depressing then there must be some internal problem they need to address before they get closed up. Starting with there Manager Tonya Caldwell. She needs to learn people skills to have that position. Very rude and inconsiderate. Believe this or not....Go to Costco. I did. Couldnt believe it. Awesome. You dont need a membership for there optical people... Hint hint!!!

I always have a good experience. Ive been going there for years

The customer service was very poor. It was like the staff was guessing on how to do our insurance and the lady when I asked to help assist to pick out glasses. She just directed me to the section never offer to assist. Lastly, I dislike how the tech who is suppose to cut the frames her times are ify and I have to call back to speak to her in order to pick up my daughters glasses. I lived in Canton for eighteen years first time here and last time.

Ive been going here for years. Great service.

Extremely rude and arrogant Dr! I will never step foot in that place again! I only went there because they took my insurance. The Dr would ask me questions and then when i would answer, he would interrupt me and say firmly wrong answer! He put me down for wearing contacts and said I should be wearing glasses that I am not a teenager anymore. I am 33 years old. I couldnt believe how rude and condescending he is. He said whomever Gave me my script last was wrong. He told me I am not to wear contacts overnight even if the package says you can because I am not a teen and my eyes show overwearing. Scolded me for not bringing my glasses and contact box. He told me if he accessed a picture of my eye then it would be $20 because insurance never covers it and I said no. He snapped back at me, wrong answer again! I said, I dont have a lot of money. He seemed like an angry person and hateful towards people.I told him I was there for contacts. He told me I need glasses and contacts. Even with telling him i dont wear glasses. Then Pam acted like she had no clue about what my insurance covered and told me the cheapest glasses for me was $269! Tried ordering contacts and she said they wont give me my script unless I pay in full and order from them. I was shocked. I have always gone to Dr Bohdan down.the road but they didnt take my new insurance. They have never been rude to me and always give me my script and also a trial pair of contacts to walk out wearing. Pam told.me I would have to pay $20 for a pair that day. I said no thanks...keep your contacts. They also told me my exam was $77 and I had to pay that before they could do anything else for me. She claimed my insurance didnt cover any of my exam. Also, was trying to.push me to join some club and I didnt want to. She even folded the paper over that had my script on it so I couldnt see. That place made me so mad, I paid $15 and walked out. Im glad my debit card didnt go through. Im better off going to Sams club and getting the exam and contacts for $120! And they are friendly! This so called Dr. Doesnt deserve that job! Jerk!