They need more help. After my exam, when one of 2 associates there finally became free it took way too long to get a quote for new lenses for my frames I got from them previously. When I came out from the exam, There were 6 others waiting for service. The associate who originally checked me in was busy with another person who was still there from the time that I went into the appointment and seem to be really taking her time making decisions on frames.After the other associate finally worked up a quote for my new prescription, which too a very long time, she said I need to wait again for the other woman to fit me. I had another appointment with a client and couldn’t spend anymore time so I then asked to just pay for the exam. Then I asked for a copy if my prescription. She printed it out. She then informed me that if I was going to use this anywhere else than their offices, that the eye doctor would need to sign it. I couldn’t wait any longer so I just took the unsigned prescription and left. I have use their water tower store for years, and never had this issue with the service. Again I think we just need more help. So if you’re planning on going there plan on being there for while. The quote on my lenses seems really high, and I really didn’t have time to discuss it with them, but I am going to shop around for a lower quote. I remember they were expensive but not that expensive. I have really enjoyed getting my glasses from their water tower store and went to old Orchard for convenience as I had a client appointment not far away. I’m in the service industry and I understand taking care of your clients, but clearly they need to put more associates on the floor.

I had a terrible experience coming in to find a pair of glasses. The first time I came in I was Basically ignored by the older lady With brownish red hair. I made an appointment For the next day thinking I would get better service and be able to pick out a pair of glasses for myself. Most of them are pretty expensive but when I came in for my appointment the same lady told me I shouldn’t try a lot on because she has to clean them. The whole point of my appointment was for me to be able to pick out a pair of glasses that I am comfortable with and would like to spend the money on. I ended up going to the optician across from SEE Which gave me way better service and I found a few pairs of glasses for a better price and experience

Josie, is awesome!!! Every visit to SEE Eyewear is fun. She makes sure that I’m getting the right product that meets both my vision needs and aesthetically correct. She is courteous, helpful, and an absolute treat to work with. She makes the experience fun!

Annette was incredibly helpful! She answered all of our questions and kept us laughing and having fun from start to finish. Fantastic employee through and through.

Impossible to get a hold of. Don’t answer their phones. Paid a lot of money to end with totally horrible customer service

Impossible to get a hold of, generally rude, and overpriced. One and done here11/17/20 update: been trying to get a hold of them for 4 weeks now. Rating is now a 1 star

The very best in Eyewear. Exceptional service, knowledgeable, friendly, and honest.CATHY STEINBuffalo Grove, IL

Dr.Dahl and staff were great help!awesome location

Great selection of glasses and the prices are fantastic. Additionally, I was told they rotate the selection frequently so definitely lots of options. But the service could use a lot of improvement (my complaints are detailed below if it’s of interest to anyone).I’d go again to get the glasses I loved but maybe I’ll try one of the other locations.My biggest complaint was the assistance I received in the store. I asked about a range of prices for prescription sunglasses and they said they didn’t feel comfortable quoting any sort of price without my prescription (I understand that but I specifically asked for an estimated range not exact pricing).So I asked another question, I didn’t know anything about different lenses for sunglasses so I asked if someone could explain the differences to me and I was treated like an idiot. The woman who I asked was fairly rude and behaved as though my question was a stupid one.But I loved the look of the glasses so when she suggested I leave my information so they could make a note of the glasses I liked that way I could find them easily when I came back, I said “okay”. She asked for my name and birthday and phone number, when I said I wasn’t comfortable providing my birthday for her note she behaved as though I’d once again said something idiotic and insisted initially before finally letting me leave just a phone number and name.

Awesome store. The manager valentina was so helpfull. And her staff was amazing help selective glasses for myself and wife.

Annette is fantastic. Everyone is always so helpful. Great selection of high quality glasses.

Excellent service. Ask for Annette. She is very knowledgable, helpful and patient while trying on many different pairs of frames.

I did my eye exam, contact lens fitting, and ordered my frame glasses with them. The doctor was average, gave me some very uncomfortable contact lens to try out, even when I was perfectly happy with the brand I had used for a few years. Paid over $600 for frame glasses after the insurance coverage, waited over three months and never got it.The staff are friendly, but not helpful. I called every other week to check on the status of the frame glasses and was always told to wait two more weeks. Finally they told me the truth that they mistakenly ordered an out of stock frame and have to change my entire order. I had to fight with them over the phone for half an hour to get my order cancelled and rush to the nearest alternative store to get my glasses. I normally do not like to refresh my memory on bad customer experience, but I was recently notified that they messed up with my insurance benefits as well. I would not recommend their service

I waited 10 days to get my glasses and the frame is scratched. Both lenses have speck-like scratches. I spent $200 on the frame and had special coating on the lenses as well. I complained to them and they said they would redo the glasses, which means another 10 day waiting.Take your business somewhere else who cares about customers.

This is the place to go for eye care, great people and if go ask for Anne she is the best. They give great discounts and you find eyewear that know one else has.

The assistance and service I received from Valentina Esha was stellar!

Nice place.

Simply the best staff.

Good home