Honestly these people are so stressful i dont ever wanna show up here again they’re literally always eating and whenever an appointment was made they’d pull out a random excuse?? idk never coming back they weird weird

Could have gave a zero, Thank god never got an opportunity to visit this place as they keep changing the appointment. The staff is very rude over the phone. they would just reschedule postpone appointments with out asking you. would not recommend.

I wish there was an option for zero stars. My encounter with the extremely rude, nasty and unprofessional store manager made me immediately cancel the appointments I scheduled for my 3 kids and husband. Avoid this location, they dont even have an actual eye doctor on the premises right now and dont indicate that when I made the appointmets .It was a waste of time and a trouble customer service experience .

I have been a loyal customer at this location for many years, I have sent my mother and siblings here to give this location business. I recommended my elderly father to come here due to their excellent service, but when he went, he spoke to the receptionist after his eye exam if he can come back to pick his frame that is included with the insurance. The receptionist said that is fine. When he came a few days later a new receptionist was extremely rude to my father. She was trying to charge him for his glasses when my insurance covers it. She kept telling him to make eye contact when speaking to her and made rude remarks. This is not how you speak to a customer, especially senior customers. Teach your employees some manners.

Be careful they make lots of mistakes. Starting from Dr Ross, he made mistakes when he gave me the trial contact lenses that he picked up the wrong prescription contact lenses. I went back and let him know he apologized and gave me another one which is already expired. I went back again and let the receptionist Jennifer know about the mistakes. When Jennifer gave me my contact lenses she put the wrong label on OD side she put Left eye which is supposed to be Right eye and on OS she put Right eye which is supposed to be Left eye. Watch out...

I had a nice experience at For Eyes on Touhy. They gave me an eye exam on short notice and helped me get new frames. The doctor and staff was very kind and professional. I will definitely go back to this location when its time for new frames.

Crystal and Maria made us feel very welcomed great customer service

Rude and unprofessional staff who have no desire to help. Save yourself the time.