This was a great visit. Highly recommend dr parks. Went the extra mile. I’ve had glass and contacts for years. I e never had contacts for so well. She really went the extra mile to ensure a perfect t fit. Never been so happy with my contacts in 30 years. Thank you

Excellent and friendly service. Look for Patrick if you decide to shop at this location.

Sofia and Patrick were awesome help. Amazing service, exceptional help. They answered all my questions, highly recommended.

Helped me out with everything I needed! So nice and helpful!! Best customer service.

Sofia help me pick out my glasses. She was a great help! She selected what frames suited me best and gave me her honest opinion. I could not have done it without her. If anyone come to the Macys / Old Orchard location ask for Sofia!

Great experience today..the Dr.was able to take me the same day.Sofie and patrick very helpful and professional .i highly recommend it.

Nose pad replacement. Quick and easy.

Both Dr. Park and the Sophia Claire did an amazing job today. I had a lot of questions and they listened to my concerns and addressed them both promptly and professionally. Thank You!

Dr.Park is really professional and helped me get my contact lenses quickly. Also, the staff are very friendly as well. Wonderful service!

Doctor was very knowledgeable and explained why she was doing the tests she did. The staff was extremely nice and helped me get the best price and best looking frames for my face!

Fantastic experience! Nancy was such a big help!

I have been calling them almost full week no answer.i am having very very bad exprerinnce

Awesome service. Great doctor. Friendly staff and great selection. Definitely recommend

I just had an eye exam and honestly Dr. Park was the best. She’s Very knowledgeable, I had allergies my eyes were tearing non stop and sometimes it gets very uncomfortable when I am wearing makeup Dr. park prescribed some drops and I feel great now. I recommend this place. The stuff were very friendly as well.

Yes. I cant even reach the customer service or reach anyone to communicate back with me about my situation and when I did. They claimed to have reached out but I am well aware that I didnt receive a single email or call towards it. So I feel deceived. If youd like to reach out. Please do. But I know you wont because the way you changed youre customer service or employee services for HR., its clear you dont care at all a out your employees or your customers because youre making it difficult for them to reach and get reached in return.

Really bad service. The doctor barely knows what she is doing since she botched trying to get the right prescription for my contacts. The last straw was when they took forever to get a pair of prescription sunglasses in, but the lab had totally botched the glasses and they had to be sent back. I asked if they could expedite it because I had ordered these glasses almost a month ago and I need them in 2 weeks. Even with all the glasses I have bought from these folks they refused to work with me to get the problem solved and gave me such a bad attitude. So I was able to get a refund for the glasses as they were very expensive pair of oakleys and now I will have to find a place that actually wants my money.

Dr Park is great! The staff is also extremely knowledgeable and they have unbeatable deals on glasses. Go check them out!

This is my first time and my last time go to LensCrafters... to be honest. Yes... the doctor and stuff are nice and friendly. But.. the work they handle really unprofessional. My case, just order the lenses with 1 single vision without added any fancy future took more than 4 weeks, is really ridiculous!!! And not only that....is being more than 4 weeks STILL NOT DONE YET UNTIL TODAY!!!! We still have to coming back and forward. This week is my 3 trips to Lenscrafters. Never had this experience with Pearle Vision or EyeCare.The store never call, never follow up too and when we call, the answer... always we waiting from the Lab and We waiting from the Lab is really DISAPPOINTED!!!!DEEP REGRET to come to Lenscrafters at Macy old Orchard.Im a school bus driver, I need my eyes... i need my glasses.

This is the worst lenscrafters! I had to make 3 trips to the store because the lens were blurry. Ive been wearing glasses for 20 yeard and have never had a problem like this before. They have the worst customer service, are not helpful, have no answers to your questions, and are unwilling to work woth customers to solve the problem .

The worst place ever! if you dont want to be discriminated against dont go there !