The consulting physician was helpful and pleasant to speak with. The overall service could be improved. We waited online for 10 minutes after our scheduled appointment time for our Virtual Visit to start. As a follow-up, we were informed that we would receive a text with info for a follow up visit, but we never received that communication. Very frustrating system to work with.

Dr Julie Samora, was very kind considerate and not in any hurry when we asked her so many questions. She is very considerate, logical and easy to talk to. The clinic and the help is always very pleasant and surprisingly so easy to get in and be seen. Thanks Gio

I was very pleased to find a staff that was helpful and friendly. There were patients everywhere, but they seemed to make me feel like I was the only one. Thank you for your quick and polite service

The response was very quick to get setup for my appointment and be seen virtually by the doctor. My only comment is the verbal response on when I should get my appointment for my test v when I get my actual appointment time should be more consistent. But I am still giving 5 stars.

Not happy with the front desk girl in how her customer care is. I used my waze app, it does not take you to the location because its a new urgent care, I lost 10 min trying to find it. To get there from work on my lunch hour to test, I made app. In advance, and they call me 30 min. Before my app. And tell me I have to have a virtual app first, while I was at work. Thats not cool. Then you drive up behind the building and sit and wait.The nurse that came out was quick and very nice. I have to test weekly, I would advise finding the location first before you schedule app.

On the first appointment, a Dr. didn’t show after waiting on the video call for 35 minutes. After 50 minutes they called me and accused me of missing the appointment because I wasn’t there when they finally arrived. They said they would have a doctor call me back, but no one did. On the second appointment, I waited the video call for 15 minutes before I got a phone call from a doctor who said he didn’t see me online and the video must not be working. After the appointment was over, I saw him log onto the video call briefly and the off again, so it must have been working to some degree. After the appointment, I was told I’d get a follow up message with instructions within 10 minutes, and hours later I still have not received anything except an email to create a password and log into their records portal, which has a user experience from about 2 decades ago. Not only was it awful, but I could not find instructions there either. In my opinion, I would not recommend using this service unless you have to. And it certainly hasn’t been “Instant” or “Urgent”.

Needed a COVID Test for travel. Scheduling was simple, virtual visit was quick and painless, and my drive in test was performed comfortably without any delays. Recommend for sure if you need to get tested without all the fuss!

I got tested here in Jan for covid-19, and it seemed more straightforward then. Harder to find the right option on the website, so I accident just signed up for an office visit. You changed that to a video consult then the test. So it worked out. Ha ha, took about 15min this time when I got to the test site, whereas in Jan because it was so crowded, took way more than an hour. Also, this is my 3rd negative from you, so thats great too. All 3 were exposures at work, but I never had any symptoms anyway.

Nicole is fantastic and so kind! She was great with both of my boys for their Covid test and was very patient with them. I couldn’t have asked for someone nicer!

Their website has caused me so much anxiety. I’ve only had bad experiences with this place, they don’t email results or call, their website is so beyond buggy Iv’e been timed out before the timer is up multiple times, and I’ve tried to book appointments for open time blocks that ended up already being scheduled. The amount of times I have had to renter me and my families information for their individually booked virtual appointments because you can’t just do one for the entire family. In addition to the time I successfully scheduled an in person for once to show up and they’re on lunch, for my scheduled appointment. Both me and another man who separately had his own appointment were told to leave. If I could leave a lower score I would.

My husband needed stitches on his hand. Hoping to avoid a long wait at the ER, we went to Instant Urgent Care closest to our house and were in and out in about an hour. Doctor was friendly and knowledgeable.

My doctor gets a much higher rating but the administration is terrible. Takes them ages to bill and setting up an appointment with my specific doctor is very hard to do. Been trying to set up an appointment by calling & emailing for weeks to no avail.So they asked a couple of weeks to provide feedback so here it is.!

The process was really easy. The doctor was proactive and I was able to get treatment and a covid test. She listened to my concerns and medical history and that was greatly appreciated. It was hard to get ahold of people to ask questions before my visit and Im waiting for communication about when/where to go for my rapid test, but overall I am very pleased with the service.

This testing site was great and super efficient. They called me first to talk about what I need and set up a time to come by. I never had to leave me car. everyone was super friendly.

I was forced to do a virtual appointment given my circumstances which is fine and understandable that’s not the issue. The Dr i was seen by was suppose to write me a note for my employer being that I’ve been off and she recommended I’d stay home for the next two days till I get my results back yet has not done so I’ve checked my profile online and nothing every instant urgent care contact does not answer their phone since yesterday I’ve left multiple voicemails and no call back frustrating and a huge inconvenience looks like I’ll have to take a trip down to the office since no one can seem to answer or return any calls

Timely service. Had some issues scheduling my appt but they followed up and I was able to get screened online. I would recommend.

I went to Instant Urgent Care on Monterey Hwy in Dan Jose and although they were short staffed, they apologized and did a great job getting my foot checked out. Very friendly, concerned, and great looking/talented staff and PA who waited on me!

I had connectivity issues and the team was able to work with me to still receive a visit. That meant a lot to me because I was in pain and miserable.The visit was well prepared, organized, and addressed my problems.They made sure I was safe and got the care I needed.Hopefully, I dont need Urgent Care again, but 100% will go back to them if I do.

Process to get registered for testing was seamless. staff was over the top friendly and helpful. thank you folks, i truly appreciate you all.

Staff was very helpful and patient. The lady at the front desk went out of her way to assist me and my son. Thank you.

I really like my doctor (Dr. Kaur) but the receptionists and service at Instant Urgent Care is abominable. They dont pick up their phone or communicate well so it is almost impossible to have referrals sent to other doctors or get a timely appointment. I would never come back here and have had to go through the hassle of switching my PCP to get away from this nightmare.

Medical service was great, but their billing department is TERRIBLE. They over charged me in April by over $300 and I was told they would refund it. Its now almost September and no refund. Ive been calling them for months and no one ever answers the phone. There is no way to resolve the issue online. I have left multiple messages and no one has returned my calls. I would like my money back!

Very nice ladies working the Rapid Co-Vid testing. Very fast and efficient. Treated me with such urgency and were extremely helpful. Thank you

I had to wait about 15-20 minutes before someone saw me, but the medical person who saw me virtually was very attentive and thorough. I made a mistake in telling her the city closest to me while she was on line with me. I tried to call your office within 5-10 minutes after realizing my mistake, but no one answered the phone the two times I called. It was very frustrating.So, I gave up and went to another location not associated with your company.

The most unprofessional healthcare experience I have ever had. I came in regards to a lump in my abdomen and symptoms of acid reflux. I was checked in, paperwork filled out, bp/hr and oxygen all taken down. I am sitting in the exam room waiting to be seen by the doctor when I hear from behind a closed door in the reception area the doctor exclaiming the personal reason for my visit out loud. I could hear her irately announcing that “ She has a lump in her abdomen? Her other symptoms sound like COVID so she needs to go to the ER. We don’t do any imaging today anyways.” so not only did she explain my prognosis out loud unrightfully, in my opinion, she lumped symptoms together told me I had Covid and that was the reason why I could not be seen. It really sounded like she just didn’t want to see me because the facilities needed to give me proper care we’re not available that day. I did not even receive the courtesy of seeing the doctor or be told this information by the doctor and was curtly told there was nothing that could be done by the receptionist. Even the receptionist seemed confused as to how my symptoms correlated with Covid. I was never asked my Covid status even though I am vaccinated and when I asked to see the doctor the receptionist said she probably won’t want to talk me. I have been a victim of different forms of physical abuse so coming to a doctor to share info about my health and body is extremely difficult. This has made it even more so and I will struggle going to the doctor going forward because of this horrible experience. Please stay away from this facility if you are looking for proper bedside manner and a doctor who has enough human decency to speak to their own patient.This was the 5138 Monterey suite G location

After 8 hours, I’m still waiting for covid test results that were supposed to be available in “a couple of hours”. I had to be interviewed by a doctor to get the test. No one answers the phone or responds to my texts. The message service at the website doesn’t work. The office claimed they were having abnormally high demand for services but when I went there, I was the only patient.In Mexico, I got a covid test with no wait and no appointment. No interview or requirement to show insurance. Results sent to me in less than an hour. Cost me $8.Welcome to the US health care system.

They dont answer the phone. They dont answer email. There is no way to contact them for web support. Would not visit this urgent care again.

The sign up process is a wreck! Every aspect was a battle, not a single task worked correctly. Until I got to the actual facility, which went smoothly, efficiently, and took very little time.

CANNOT GET A HOLD OF ANYONE.I am trying to schedule a covid rapid test. Before getting one scheduled, you have to video chat with a doctor and then they are supposed to send you a link for your appointment.Scheduled a video chat for 3:40 PM on 8/9/21. Waited 30 minutes and no one ever joined. I called all the numbers that they provide and could not get a hold of anyone. THREE HOURS later, I get a call asking if I still want a video chat. I say, yes. They did warn me 5 people were ahead of me so waited about 30 minutes for someone to join. The video chat was short and the doctor told me that I would receive a text message with a link for my covid 19 test appointment. It is the next day and I have not received anything.What makes it even worse is that no one answers any phone calls.

Great service. The nurse was very sweet and great with my 6 year old. I would recommend this place!

The Dr that helped me was wonderful.( I cannot remember her name)She was very thorough explaining everything to me. I am extremely satisfied with my appointment today. Thank youSue mclean

Very professional and helpful. I scheduled my appt. on line and was given a link for a virtual visit with a provider who recommended being tested for COVID-19. I was then texted an appointment block of time. I was seen within 5 minutes of blocked time and administered test in a very professional manner. Whole process took 30 minutes from booking to completion of test. Amazing!

Thank you so much for answering my questions and making the process easy. This very much so put me at ease.

The process for Covid testing was really easy and if you get the virtual visit in the morning you can get tested and rapid test results same day. One thing was a little confusing but it was my first time. Could have made it clearer that you have to create a patient account on the Portal in order to get your results.

I was told after my virtual appointment that I would Get a follow up text with an actual appointment for a rapid Covid test. I never got one. I tried calling the number that was on the confirmation for my virtual appointment and there was no answer. I left a message and four hours later have not heard anything. I’m very disappointed after reading some great reviews and feel very let down.

Nicole tested my family and I and she was great. She was friendly and hardworking. Great experience!!

Great compassionate service. They were able ro get me in and out quickly. Followed up on my care and answered all my questions and concerns

Everything went very smoothly. Liz took time to answer all my questions. I would certainly not hesitate to use them again for my healthcare.

Came to have a rapid covid test. Told results in one hour. Five hours later now, and the weekend conference is now at risk. I am on the staff. My husband has attempted to get information with no result. We have no lab results. Rrrrr.

I was exposed to a positive case of Covid on a Sunday. Had a virtual appointment on the following Wednesday which is part of the process to secure the in person test. Not sure why but they assumed I wanted a rapid test. During the virtual visit I corrected that assumption and said I did not need a rapid test. I was given a window of time to show up for the in person test the next day, Thursday. I went for the test by car, which was not a long wait, maybe 10 minutes. They gave me a rapid test but not ever being tested before I was unaware it was a rapid test until after the swab when they told me I would have my results within an hour. I corrected them as I did not need the rapid test, no symptoms and no need to pay extra. They had to go check the records, found they made a mistake and gave me the PCV (I think that’s the acronym). They advertise 2-4 days for results. I got the results today, Tuesday, August 10. I couldn’t return to work without the results. I was exposed with a group of people and they got tested on Friday, August 6 through the County and they had their results the next day. Overall not a great experience because of the mistakes and length of time it took to get the results. When I called to follow up about where the test results were on the 9th, I was purposely hung up on because the office was to busy to answer. I made a second call and the phone just rang and rang. I sent a text to the number they gave for questions but never got a response. Take what you want from this but I would just go to the county next time. By the way? I tested negative.

My virtual appointment was for 12pm and I sat on the video screen for an hour and a doctor never showed up. I called the office phone and no one answered. Finally after texting the help number 5 times they decided to call me. Terrible wait time for virtual appointment l, but the in person COVID testing site is fairly smooth and quick.

Quick service, kind providers. A little uncomfortable with how the interior of the building is taken care of. I get there’s only so much you can do about cracked counters and even old linoleum. But there was a juice straw wrapper on the exam room floor along with other small trash that could have been swept up. If those things aren’t being cleaned up are they sanitizing things? Overall, a good experience but I hope they up their cleaning standards.

Easy and courteous. Even when they were running behind someone called to explain.

The staff is kind and efficient. They make this whole crazy covid experience a little less stressful!

Easy to make an appointment and virtual visit done timely. I scheduled COVID test for my kids. Instruction was texted to me immediately after virtual visit.But the test time were not working for my children as they are in school. Even the website says the clinic open until 7pm but it is actually close at 4pm. We need the result tomorrow so we have to look for alternative. Be aware of the misleading time for Covid-19 test clinic.

Very good. Slight confusion with the virtual check-up and not getting assisted but two people called back right away and resolved the situation!

We were told to go to the Berkeley location and waited for 40 minutes until we learned from the people in the car ahead of us who had waited for over an hour that the site was closed and was told to go to San Ramon. After texting several times I was called by someone who apologized and said the telemedicine provider was new and didn’t know the site was closed. We went to San Ramon and the provider who did the swab was super nice and everything went very well but the time waiting in Berkeley was very stressful.

Instant Urgent Care in Dublin is fantastic. They make it so easy to get an appt to be tested for Covid and they offer rapid test results as well! Scheduling an appt. was easy and the staff are very kind and knowledgeable. I would highly recommend this facility!

A little confusing initially figuring out the scheduling, but once I text the number and someone got a hold of me it was much easier. Also a little delay with the virtual visit connecting, but Id do it again if necessary

If there was a choice of minus stars I would dothat. My husband made a 9:00 appointment at the SanRamon CA location for a rapid COVID test as we were told we suddenly needed one to fly the next day to the Bahamas . Upon arriving we found the facility closed!!! We received a phone call that told us we needed an appointment with a care giver first. It was set up virtually at 11:50AM with an N.P. She finally became available at 12:20. We were told we would get a text telling us when to come in for the test. Never receiving the text we went back at 2:00PM as the facility closed at 4:00. We were given the tests and told the nice man we needed it emailed as we did not have an account. This was not done . After trying for over an hour I logged into the account. It did not show where the test was done which was required by the Bahamas We tried to call every number we could find and left messages and never got through. We even went back to San Ramon at 11:00 but it was closed. This was extremely frustrating. I hope they will let me on the plane!!

I truly appreciate the help my appointment interviewer provided. I will certainly recommend Instant Urgent Care to those in need..

I was unsure how it’d be but it wasn’t painful as I expected. They stuck a long swab into my nose and I ended up sneezing 3 times but I guess it was inevitable for me

I had a severe leg injury so I had to rush to Instant urgent care, and instead of being seen by the doctor a physician assistant had a look at my injury. I was assuming he is a doctor which was not right you need to inform the patient atleast that there were no doctors available onsite since it was around 6 in the evening. In addition radiology is not open at this location so I had to go to a different location for an X-ray. Not only this I asked for medicines to reduce the pain which they should prescribe me since I was in utter pain instead of me asking for medicines. Not only this I asked for my X-ray reports for which they werent providing initially and asked me to make a follow up appointment which will be again charged. And by the time I got my X-ray reports it was already third day and my injury wasnt treated properly. I personally wont recommend anyone to visit the instant urgent care, not at all happy with the services and very expensive.

Very professional! The facility was clean, followedCovid mandates. Everyone had masks. I recommend this place!

So quick and easy to make an appointment. I highly recommend!

I had a telemedicine visit and the doctor on-call was very friendly and courteous. Her questions and answers were concise and clear and I was completely satisfied.

Virtual call for what ? Who came up with that idea ? To get a Covid test it should be in person no waste of time. I waited 40 min for virtual tele call. I Could not get response from virtual so never got the appointment. Then got a call saying that that they would call me for the virtual appointment They never called me back.I cannot ever recommend this people.This is supposed to be Urgent Care. If it was Urgent Care they would bring people for testing immediately and give COVID results ASAP ...within an hour. Bay Area services are pathetic and incompetent. No follow up Not professional. Wasted time driving to different offices to find out they dont provide Covid tests. What ? Why ? sad !Better. To Just go to your primary PCP Dr. or to emergency This people have so many 1 star reviews. Dont waste time and gas.

I had my telehealth appointment at 10:40am today (8/19). At 3:33pm I get a text that my covid testing window was from 11-12pm earlier in the day and in Dublin instead of San Ramon. I race down to Dublin anyway just for them to be closed at 4pm.

I had a covid test. The procedure went well but the delivery of the result was disappointing and took until the next day for a rapid test. Instant Care had emailed me many emails about the appointment and even this survey. I was under the assumption I would get an email. Instead the next day I called their office and learned I must sign up for the their portal and create an account and a password. How much easier to just email me? If this is federal regulation, then when you take the swab for the test give a slip of paper with directions. Anyone who is getting a Covid Test is already under some stress, make it easier on them. If this is your own protocol for delivering results - fix it.

Their instructions aren’t clear, the website states Rapid PCR Covid testing available however I’ve heard three different conflicting comments from the staff. 1) Virtual Appointment technician said there isn’t a rapid PCR test, only antigen. 2) Technician performing test stated they haven’t received the test kits for rapid PCR test and 3) Follow up technician called and said they only offer PCR rapid testing at the Sunnyvale location.

I live in Italy and came back to California to finally visit my family after more than a year and a half due to Covid. In order to travel back to Italy, its required to have a negative Covid test. Since I dont have US health insurance having permanent residence in Italy, both the telemedicine consultation and the Covid test are out-of-pocket. However, none of the costs were advertised anywhere and it was a shock to discover that the telemedicine visit was nearly $100 and the test is over $200 for the rapid antigen test (which is the only option for travel due to turnaround times). Seeing as its necessary to get the test, I had no other choice but to accept. My Covid test appointment is for Friday and I still havent received the confirmation text with my window (Im writing this on Tuesday).If it werent for the very friendly staff who phoned me at the time of my telemedicine appointment, Id have given a rating of 1 star.

Tested 4 days ago - still no results. Requested both the rapid and the pcr.

Had a virtual appointment at 920 am. Got on 5 minutes early, throughout waiting for 30 minutes i started texting the number to see where the doctor was at, someone finally texted me back at 950 telling me it was the “service.” (Even though my sister and mother had the same experience with them living in a different area) I finally got on the phone with someone, the receptionist or whoever, & she was so rude. Cutting me off, had an attitude, just horrible service. Once i got ahold of the doctor it was fairly smooth from there. The staff was just incredibly rude and unprofessional. I only had to book because i needed a rapid test but if you need any help for an emergency just know they will take their sweet time until they decide to.

Easy to get same day virtual apt and covid test next day. Little late to virtual call, but no matter!

Quick and easy to schedule an appt for a rapid COVID test. Everyone was super nice too!

In person visits are always great but telemedicine takes forever. I had to wait almost an hour to see my PCP.

Good services, although it was difficult to reach and had to call multiple numbers quite a few times before they picked up

I was told my telehealth visit would be a certain amount and would be covered through my insurance. I received 2 separate charges both higher than what I was told. I’ve been calling for over a week now to get this sorted but no one answers their phone.

The people working the drive thru were very helpful, but when we had scheduled the telepresence call over the phone beforehand, my gf had asked if she and I could both be tested and we were told yes. When we arrived, only my gf was in the system; I had to wait an extra hour to go through the process in my car aside from the drive thru line. Again, thank goodness the people working were sympathetic to our situation and helped us get moved along once we were in the system.

Very confusing. Instructions are in no way clear on the process. I have a cold and want a covid test. They say they do rapid testing which is great since I need to work. They have a 2 step process to get a covid test. First step is a virtual video appointment. I scheduled that and it made it sound like they would call me but no when your appointment time is you have to click a link and wait for a doctor to connect. Okay well I missed my scheduled appointment so I called the help line. They gave me a new link to connect with a doctor. After speaking with the doctor she recommended a covid test. But now I can’t schedule the actual covid test. No follow up instructions on how to actually schedule an in visit appointment for the test. But they sure sent me a survey link right after the video call….

I went in for a rapid results covid test and was told I would receive results by the end of the same day. Three days later I have not received the results. I have messaged via the portal and texted. I have called but no one will answer.

Never answered my telemedicine call. Sat and waited 30 mins on the phone for nothing. Also they never answer at the front desk. I’ve called and left voicemails. One of my calls was answered and they immediately hung up. Kept sending my referrals and docs to the wrong locations.

Fast straight forward service. They had all the proper documents for my DL51. I was in and out in 40 minutes.

Website has VERY confusing information regarding Covid-19 testng. Times and locations are ALL wrong. And theyre very unresponsive to phone calls. Took 3-4 appointments to get anywhere, and im not even finished until tomorrow (fingers crossed). Plan on 2 days and a LOT of wasted time if you go to them for testing. Instant theyre not.

I never received an appointment after the video interview fir my Covid Test that I needed fir my trip. I received different log in info but not the real thing. I asked some questions texting to the number they have for questions but they were never returned.

The healthcare professional I spoke with was very helpful and understanding about my concerns. She listened to my questions patiently and answered them clearly.Would have been 5 stars if it werent for that receptionist who scheduled the appointment and accused me of missing it. She sent me a text message of 1050am telemedicine appointment, when she meant 950am. She called me at around 0957 and said were you able to do your telemedicine? to which I responded you texted me 1050am. She vehemently denied it and when I told her I can send her a screenshot of the message, she HESITANTLY apologized. Look, everyone makes mistakes. Just apologize and own up. But to blame your customer for your mistake is just bad customer service!Updated review:Waited an hour for a follow up telemedicine, provider never showed up. Had to text them and didnt get a phone call after a few hours. Will updated this review again in the next several days.

Thank you for an excellent experience today. Your office operations and patient care are the best!

Tia in Diblin was sweet fast and efficient .. made it so easy and made me feel safe .. she peovided all info for test results .. and was amazing !!

Waited 20 minutes and no one showed up or let me know they were running late. Made another appointment and NP was 20 minutes late. Tried texting and calling-no one responded or let me know that the provider was running behind

Staff were really kind, and the whole process was super efficient.

Testing was quick and easy however I still have not received my results that I was supposed to receive already. That’s why I give three stars.

Once connected our nurse was kind and helpful. She put my daughter at ease.

They advertise covid rapid test and they do not!!!! I had an appointment at 9:10AM and hurried to get there and was disappointed. You have to do a video chat but that wasnt working (no Lie). Then they told to go to Stevenscreek urgent care at 11AM. That was not so it was 12PM. They are not helping people at all!!!!

Elizaveta Delong was very profession, answered my questions efficiently and effectely and I was able to accomplish what I needed, during our online meeting.

Organized and professional. My experience was very good. Thank you.

Quick and professional. Both times I have needed a COVID year, the process has been simple.

My son seen at the Fairfield Location. Appt was made for an telemedicine appt due to COVOID-19 symptoms. The NP was late to the appt , then told to get tested outside of the location, called to inform the clinic that he was waiting outside, he waited for a long time, mind you he is sick. Called the office to find out what was taking so long and they apologized, I guess they forgot about him. After the test he was told it would take 1-2 hours for results, waited all day and night but no results, had to call them he next morning for results which ended up being POSITIVE. Called them two days later for advice on his symptoms, no one answered the phone for over 40 mins. Called again and the NP answered , she was annoyed the entire conversation while asking her questions. I would NEVER recommend this clinic. Folks are already not feeling well and have to endure the stress of unprofessionalism while dealing with their illness. If I could give them half of one star I would.

I feel like I was heard and she cared that I don’t feel good. Thank you for caring.

The stars I’m giving are only for the easy breezy televisit and the amazing staff who provided my COVID test. The problem starts when you have to wait for 5 days for COVID results. Yes- the stated timing is 3-5 days, however if the last two of those days falls on a weekend you won’t get results until late Monday. For a test that is likely the most important right now it is simply a failure to have results sitting until two days after. Hire more staff! Full stop. This is the absolute worst and I have gotten burned by you twice awaiting results, no human being to talk to, canned replies to text messages and an endless pit of holding on for a callback that will come whenever it comes. Disgusting service. Catch up to the rest of the world who expedites COVID test results.Bw

They called me for a virtual consultation and said they would text me with my appointment information to get a rapid Covid test done for the next day. I never received a text with my appointment information. I also reached out to their phone number they provided if I have questions and they never answered me back. Terrible service.

The Dublin office is the worse after waiting an hour and half the lazy staff there came out took my information, never returned I went inside to ask how much longer and was told a few minutes, then the tech came outside to my car and said she ran out of test! Told me I had to drive to another location! I firmly believe I have been discriminated against and I will be seeing my attorney, I am an elderly black disabled man who has been sitting in a car for over 2 hours to get a test done! Totally unacceptable!

I have no complaints. They took care of me & made things easy.

Had nice conversation to set up rapid covid test and then never received an appointment!!! Im furious

Dr. Kaur is the best. She cares she knows and she helps:) Thank you 🙏

Health providers in the SR Clinic very comforting and friendly. But, Impossible to communicate directly with SR clinic by phone. Took 12 hours to get correct Rx. All the while my son getting sicker and sicker. I was disconnected 6 times in day of appt and f/u appt.Not so good trying to get correct rx and dealing with customer service in Berkeley and San Jose. Dint bother with F/u appt. we waited online fir 2 hours. I called from another phone they told me I wasn’t online. Which I was, waiting fir dr. to come. Took another 1hr for dr on lunch to come back to perform f/u.

Very easy to get an appointment and when you do speak with someone whether it’s a doctor or anyone else they are very helpful and courteous. I’m not giving 5 stars due to how hard after you get an appointment it is to get through to their line.

I was able to quickly schedule a rapid Covid test for my daughter but have been unable to login to the portal to view her account.

We went to Urgent Care for a same day Covid Test. We never received the results. Instead, we received multiple text and email requests for a review. It seems like getting a review was more important to them than getting us a result.

No staff can confirm what kind of test they are providing. I need a non antigen test to travel and the test result has to be within 72 hours.

Very confusing communication. Numerous emails just for one appointment, yet I cannot find where I am supposed to go for test. They requested video call just so that I can setup a COVID test appt. and, then, nobody showed up. Unbelievably confusing.