Good afternoon. I had a 5:20pm class scheduled for today (Oct 20th) in Orange Theory Point Loma (zip code 92110). This is my first class / free trial class. I arrived on time - class did not begin yet. I signed the required paperwork in advance online at my home (the day prior). I was told that I needed to arrive 30 minutes prior to class starting so that everything could be explained to me. I let the staff know that I am a member of Barry’s bootcamp, have taken many bootcamp classes such NXPT Fitness, Versatile Fitness, kickboxing, barre class, spin class. I attend Barry’s Bootcamp almost every day and I am very familiar and comfortable with weights, treadmill and the row machine. I am fit with zero injuries. I am very familiar with a gym and bootcamps. They let me know that I cannot attend class unless I show up 30 minutes early and they explain everything to me. Then the woman proceeded to explain to me that I would do the row machine, treadmill and weights and that there was low, medium to difficultly exertion levels. Then she re-scheduled me for a different day. She basically explained things to me that I learned in middle school PE class. I do not have any intellectual disabilities and understand what a treadmill, row machine and weights look like. I found it very incompetent and pointless that I was not allowed to attend the class because they had to explain to me …basically nothing ….that I would be rowing, running and lifting weights and that I could exert myself at different levels. I have attended numerous gym’s and fitness classes and I have never not been allowed to participate because I arrived on time rather than 30 minutes early. Then I was not given any important information by the person that said she had to explain things to me. Very weird situation. Highly strange and just not competent, not efficient.

Gym used to be great , but I stopped going a few months ago. I feel the coaches are just not the same as they used to be. I also feel the front desk / customer service is lacking . I was surprised even one lady , (I believe Monica?), was so unhelpful and standoffish. I have chosen to go to other locations and have had a much better experience.

Love this OTF! If you are considering joining do it now. Youll love how motivating and encouraging the team is here!

One of the older OTFs in San Diego, but the equipment all works, the floors are smooth and the coaches are top notch!!

Love this fitness gym! Signed up so I can workout all over the US!

My favorite workout program I have ever done! I cannot say enough great things- such a quality, well rounded workout for whatever fitness level you are at. The staff is amazingly helpful and kind and the study is really clean with great equipment. I have never enjoyed working out so much.

Such a nice staff... for it being my first workout the coach and staff were so kind and made me feel so welcomed. I was helped through the entire workout- feeling right at home. I was encouraged to try my best, but to not over-do it. I signed up immediately after class! So happy to be apart of this gym. :)

Amazing coaches and staff, incredible workouts, great music, cleanliness-essential during the pandemic

Ive been working out at Orange Theory Point Loma for almost 6 months now and am beyond impressed with the instructors, the staff, and the workout. Every class is different and challenging, and the instructors are excellent motivators. You can tell they take the time to learn the workout before class so theyre prepared and can keep things organized and moving quickly + effortlessly during the class. I think everyone should give this workout a try and theyd be happy with every instructor at the studio. Thank you Orange Theory Point Loma for making this such a fun, welcoming, and motivating place for all. Its one hour I look forward to every day :)

I like that it is guided, and I dont have to think about what Im doing. Also that it gives me micro goals for each block. The workout is one that not only pushes you but allows you to push yourself.The coaches at point Loma are some of the best I have ever had. I have been to 3-4 studios and havent had any other coaches has caring, engaged, entertaining and knowledgeable has the coaches at point Loma. Especially Nate, Jeff and Ben.

Such a fun workout space! The coaches are incredible and so encouraging. The front desk staff is so friendly. Love it!

I had an incredible experience at this studio. Not only was the class challenging and enjoyable, but the staff was super friendly. I explained that I was from out of town, and they immediately gave me recommendations for the best attractions in the area. They were more accommodating than I could have ever asked for. Couldnt recommend this studio more highly!!

I loved the energy in the room and the instructors charisma. She made sure we got an AMAZING work out in. She really pushed us to go harder when I felt like taking it down a couple notches. I will definitely come back to this location when Im in town. The front desk staff were also very helpful.

I visited this studio multiple times while vacationing from out of state. I was welcomed with a friendly front desk staff and instructors. The studio was clean and the workouts were a fantastic way for me to eat and not feel guilty about all the great Mexican Cuisine and Seafood that I wanted during our vacation week. Thank you!

Im new to Orange Theory, but not new to sports and working out. Im thrilled Ive added OT to my training regime, andlove the variety I get with each OT workout. Alternating between the treadmill, rowing machine, and free weights helps keep the workouts fun and interesting, yet challenging. The interval training is awesome, and Im already seeing my performance level increase in other activities as a result. The coaches are so supportive, knowledgeable, and motivating, too. If youve been on the fence about trying OT, I encourage you to jump in and go for it! You will definitely benefit from this workout whether youre a beginner or advanced athlete.

Orangetheory is amazing! Ive been coming here for four years, ever since it first opened. I love the trainers. I love that they push me to work harder than I would on my own. And I love that its so efficient - I can get an incredible workout in one hour.

There is not a better workout out there! All the staff are super friendly, personable, and knowledgeable. I have seen HUGE results in the 2 months Ive been working out at OTF. Highly recommend trying them out.

I freaking love this place. Been going since they opened this location. The coaches and staff are amazing. The workouts are fun and everything is achievable - you work at your level with options and/or challenges available if wanted. Its the best hour of my day!

Kellie Sullivan is an amazing and inspiring teacher. The class was tough but super fun at the same time! Not only was the instructor awesome, but clientele were so nice and supportive. No egos, no looks, just supportive high fives and smiles. Ill be back!

I love the variety and challenge that each workout brings. I also like the fact that the workout is suitable for all levels of fitness. The staff and coaches are awesome! Highly recommend.

The best workout! The coaches are incredible and so welcoming. Orange Theory has helped me get in the best shape, I would recommend it to anyone

I love that no two workouts are the same. I never know what Im going to get but I feel wonderful and accomplished when I leave. The trainers are all so nice and motivating and the playlists always keep me pumped. All the people at the front desk are always so sweet and welcoming that I never feel intimidated walking in. Smiles on the way and high fives on the way out. OTF has been one of the best things I’ve added into my life.

I am deeeeeeply saddened to have to quit this gym. The trainers are fantastic, the front desk staff are amazing, the workouts are perfect, scheduling couldnt get any better for me and my over booked calendar, so I imagine it would work for just about anyone. As far as the workouts go? They are great too! I joined because I knew I would need an outlet for the anticipated year I was embarking on... dying parents, huge life changes in my own personal family, physical limitations that change daily/weekly, job stress, and zero down time for self care. I didnt think that this would work out for me. I doubted I would be able to squeeze it in with all my obligations as a single parent and all the other big things going on in my life. I was so depressed in general that I didnt think Id be able to make this a priority... But I did... and it worked. I was able to commit to going 4-6 times a week and didnt have to skip a workout on any of the frequent trips to see my parents - BECAUSE THERE WAS A GYM THERE TOO!!! This place saved me this year. Thank you for providing a place where I could go and turn off my brain for an hour and do something good for myself. I am 100000% committed to starting back after Im done paying for pre-school in a few years. This is a wonderful community and I look forward to being part of it again. For an extremely introverted person, I was surprised at how much i enjoyed such large classes, dynamic coaches and the entire atmosphere of music, orange lighting, etc. Thank you all for basically saving me this year. It has been a VERY dark year but I at least had this to look forward to each week. Tee and Nicole are amazing coaches. Truly inspiring and great in class with help. Ive really enjoyed all the coaches but those are the two that I would see the most of the time because of my schedule. THIS PLACE IS AMAZING!

One of the worst customer service you can ever receive!!!!!! I had an issues with my heart rate monitor and have notify the staff and the manager, Kelly Caldwell, that I was having issues and it was NOT WORKING. Kelly said shell try to troubleshoot it and would call me within 4 days. 4 days have past and no calls or email about the update on my heart rate monitor. I come in and no one has worked on it, the front desk girl had no clue and did not see any written logs on my profile. So i came back two days later for my work out, and spoke to Kelly myself, about my heart rate monitor not being tested. She said it was partially tested and that the girl didnt fully read the log. I asked her why there wasnt any email or phone call regarding the update of my heart rate monitor, she acknowledged that she didnt call me back and said she will definitely call me TOMORROW. Tomorrow comes and NOTHING, no calls, no email. My time as a customer is not valued and the customer concerns are NOT a priority here.My business is going elsewhere, nothing will keep my business like poor customer service! As a studio manager understanding the principle of great customer service and how to maintain and gain new business is key , on top of that ,knowing how to deal with issues appropriately is crucial for a business to strive. But theres no genuine care for the customer nor the business.You are not their priority! I came in to cancel my membership and there was no apology or acknowledgement regarding the entire situation. It just amazes me that she thinks its okay to run the studio in this way, its doing nothing but losing the business money. People behind the desk are on their phones, talking, sitting, doesnt seem like they can help you and the only person who can help is kelly, which comes in and out and its basically on her time if you need any issue to be dealt with. Read the contract before you sign up for any membership. They make you jump through hoops if you want to cancel your membership, has to be done in person at your home studio with the EXACT cancellation paper. Workouts are great but customer service is nasty! Take your business elsewhere!!!!

Great environment!Coaches are always motivated and willing to help you achieve your goals!But the best of all is, I don’t need to think about my work out or routine, all I have to do is show up and I’m done! One hour 4-5 times a week and you’ll see results in short and long term!Love love Orange Theory!

5 classes in and so far something new every time. Ive been to group exercise studios where the class follows the same format every time, which makes it easy to predict and therefore dread different sections of class. Im still working on figuring out how to get my calorie burn up but I love the competition with myself to get in the orange zone. Hoping to be able to stick with OTF for a while and get back into shape!

You want the best one hour workout surrounded by the best staff EVER?! Look no further. Point Loma Orangetheory is your answer. With class times to fit your schedule, whether youre an early riser or roll out of bed whenever you feel like it, theres a class time for you. Show up and the workout is all set for you. A well trained and very knowledgeable coach guides you through your cardio and floor exercises, but all is set to your own skill level. Ive worked out next to rockin senior citizens, ex-athletes and people of all shapes and sizes! This place is for everyone. I cant rave enough about it so go try it out for yourself! Only thing is the workouts change every day so instead of just trying one, I would HIGHLY RECOMMEND trying it out for a month to get the full feel of things...youll love it, and youll feel GREAT.

My friend raves about Orangetheory so I thought I’d give it a shot. I fell in love the first class. My favorite is cardio so these workouts are everything I love. I love that every workout is different so I’m always surprised and never able to get bored. All the coaches I’ve had so far have been extremely supportive and make the class fun. My first coach was Jeff and he made sure to check in and make sure I was understanding the blocks and equipment. Jolen also checked in during my second class to further explain the science behind Orangetheory. Kellie had great energy and made sure everyone was smiling and having fun. All of the staff is amazing and always greet you at the door. It’s a very positive and welcoming atmosphere at Orangetheory Point Loma. I absolutely love Orangetheory Point Loma and will definitely recommend Orangetheory to everyone!

I love that each workout is different and always challenging. The variety doesnt allow my body to get used to the same old routine which is great for my fitness and health. The coaches are amazing - Tee, Jolen, Ben, and Nate - those are just a few that Ive been able to catch based on my schedule. Kayla at the desk is always friendly and supportive. OTF Point Loma has brought me to a better place physically and mentally.

I like:Mainly cardio/calorie burn but also a full body workoutCoaches push us to push ourselvesCamaraderie - we all encourage and support each otherPre-programmed workout - I dont have to think too much; I can let my mind wanderCleanlinessClasses throughout the dayIncredibly kind staff and coachesUpbeat musicHeart rate monitor so I can track my workout intensityWhat I dont like:Scheduling - if I cancel, I get charged. Even when there is a waitlist. If someone is taking my spot, I shouldnt be charged. And, 8 hours notice? It makes me not want to sign up for a class if there is any doubt in my mind. How about a three strikes then you get charged rule so we have some leniency?The floor exercises are treated like cardio exercises - low weight and high reps. We get enough cardio on the tread and rower. Make the floor section more like a weightlifting experience - lower reps and higher weight. That would make OTF a more balanced and complete full body workout.Sometimes, the coaches talk too fast, too quietly, or there are just so many transitions/program changes/instructions that the workout gets confusing. If you are doing OTF correctly, you are constantly at the edge of exhaustion, so even simple instructions can get challenging!Overall, OTF is a great workout and a fantastic fitness experience.I would advise members to remember that, You cant out exercise a bad diet, and to get their diet in check. The only way you are really going to see results from OTF, or any exercise program, is to manage your diet first. Once your diet is really on point, you will be surprised how quickly the fat disappears!

Ive been a committed member for over 2 years and for me OTF is still the best workout for me with the right trainers. When I need modifications, its great knowing that these professionals know what I should be doing in order to get the best out of my workout. The front desk staff are a truly amazing group of individuals.

I love 41Orange, if you enjoy some healthy competition to get your blood pumpin this is the place for you! (Only complaint is they need to open more locations around Point Loma/Pacific Beach area, this location is very crowded).

Great workout!! Thanks for encouraging this visitor! Will consider joining here at home.

Love this one. Its my home gym. The people that go here are nice and the coaches are good.

Ive been a member since their opening year and love love love it. Still not bored and still getting results!

Great customer service. Great workout. One year after my daughter was born and Im 5lbs lighter than pre-pregnancy.

I love how supportive the coaches and staff are. I also love how the workouts change, that they externalize the motivation for me, and I can compete against myself in an effort to constantly improve.

Love this OT. The trainers are amazing and the facility has a great vibe. Been coming for 2 years and still enjoying every workout.

OTF is great for HIIT type exercise, which is something that is difficult to maintain solo, without a trainer. Membership is pricey, but its at least half the cost of one on one PT. As you get more fit, youre able to push yourself more in order to get results. Point Loma staff is RADICAL! I recommend it!

I did the three part-erFloorTreadRowI liked being an able to ditch between the three multiple timesGreat instruction and motivating coachI got to workout/bond with my aunt too!

Loved the variety of the workout! Weights, cardio, etc. Great trainer and upbeat, group atmosphere. One hour of hard work and done!!

Orangetheory is the best experience I ever had . I highly recommend joining the team.

Ive been going to this OTF since 2015, and the staff and instructors are AMAZING!!! They are my OTF family. Kelly, Jolen, and Tee are simply AWESOME!!! The instructors are caring, supportive, knowlegeable, and very encouraging. You look at them and you just want to workout harder. Im addicted to this place!!!

The workouts are intense and both the people that work there and those that workout there are awesome, positive and motivating. This gym is my happy place

The coaches are top notch. They are experts on proper form and motivation. The science based approach to fitness is an additional reason to workout at OTF. Additional benefits are the constant introduction of different exercises and focus on full body movements. Coach Jolen coached an excellent class and is one of my favorites. Well done OTF!

A fun place to work out. Great coaches, staff and energy! Youll get the most of 1 hour at OTF.

Seriously kicks me into gear, engaging (so I dont get bored), and helps me stay motivated by knowing when I am or am not pushing as hard as I could be by monitoring my heart rate.

The coaches are so encouraging and fun. Im not a big gym person because it can often be intimidating, but the PL OTF family makes you feel welcome and motivates you no matter your fitness level

Great location and a great full body workout. It pushes you to the limit

OTF Point Loma team members are always motivating and provide a great HIIT workout. I love coming here!

Totally addicted. I have been a member at OTF Point Loma for the past two years. The environment at OTF is very welcoming. Everyone is friendly and we encourage each other. The workouts are constantly changing which makes each workout a new challenge. You will never do the same workout twice. The coaches are the best. They make an effort to get to know you, hold you accountable and will keep you motivated even if you are having a off day. Dont be scared, come and take your first OTF class today. Its FREE and I promise, you wont regret it.

Great staff and great trainers!

Wonderful trainers that actually care about you. Not just your results

Great CoachGreat staffGreat placeMOST IMPORTANT GREAT PEOPLE

Orange Theory is amazing!! The workouts are hard, but time flies by. The trainers are the backbone of a great workout. I have been there over a year and have never done the same routine. Kellie, Allen, Jolen and Tee are not just trainers, but friends. They know what to say to motivate you and when to just dance in front of you to make you smile. I cant say enough about how much I love OTF. The last ten pounds that were stuck to my rear are GONE!!!!Thanks OTF!!!!

Best one hour workout class Ive found anywhere in San Diego!

Wonderful coaches and location, love that every workout is different!

Best one hour workout. Not one class is the same.

This is the best workout money can buy in a hour!! Love it!!

Great instructors...awesome workouts! Im officially addicted!

Great staff and trainers! Crazy good workout, but very expensive!

Great staff, great one hour workouts

Great class with friendly helpful instructors.

Outstanding workouts!

Great instructors and high energy!

Nice studio, accommodates a lot of people

Great trainer - Josh

Best workout around!

Excellent workout with variety.

Perfect