[I have been and I am being denied care, treatment and medications at the hand of Carl Reid MD. On 14May2021 I requestedan increase in dosage for Celecoxib (200mg) and I was told it wasnt necessary by Carl Reid MD. I also voiced concern that Tramadol may have been causing insomnia (it was) and was told by Carl Reid MD thats not a side effect. I have not received an increase in Celecoxib dosage or quantity or a substitute for Tramadol and not even other NSAIDS prescribed to increase efficacy. The only change that has happened is Carl Reid MD decreased my Tramadol quantity and prescribed dosage (without notice or consent) and has now completely discontinued it. Before it was discontinued I filed an administrative complaint through the Department of Veterans Affairs and my requested care appointment was changed to an administrative meeting without previous notice to me or consent by me. The disgusting attack by Carl Reid MD and Randy Gervasio BSN RN was a feeble attempt to discredit and intimidate me . I discovered intentional federal medical record fraud in my records dated 22JULY2021 and requested a new primary care provider on 26July2021 and still have not been provided with one. Additionally, my medications are not correct, refillable or effective. To add insult to injury my secure messaging privilege was revoked and a Durham VA police officer called me about my messages per Carl Reid MD. Carl Reid MD entered fraudulent notes in my medical records multiple times before the specific administrative meeting, which I have irrefutable proof intentional medical record fraud was committed. This was after years (2020-current) of being denied care by him. Carl Reid MD is a malicious and calculating liar and fraudster that has caused, is causing and will continue to cause harm to patients unless action is taken. I demand justice.]

We the veteran community are grateful for what is provided to us everyday. To the person that gave our heroes one star, there is somebody available for you to talk to. After a while the sheepdog will become tired and sick thank God for what these people do.

This is really an unfortunate last ditch effort to let everyone better understand why the VA Health Care system is endangering patients lives and compromising their health. I should note that I am 100% Service Connected Disabled and have all the benefits associated with that rating.Yesterday I went to Duke Urgent Care in Knightdale, NC for lower abdominal pain. After urine test, bloodwork and x-rays it was discovered that I had an acute Prostate Infection and intermediate blockage in my bowel. The doctors and staff were so very kind, helpful and genuinely concerned as my visit consumed two hours of their valuable time. They prescribed an antibiotic and Colace and requested that I follow up with my Primary Care Doctor, in this case Jian Zhu, MD within 48 hours to obtain a 6 week regimen of the prescribed antibiotic as they were unable to provide an Rx for that duration as an Urgent Care facility.After 4 telephone calls with Raleigh III nursing staff, their first offer was to make me an appointment for the 31st of March. Well beyond 48 hours! I requested an appointment that supported my treatment plan given by Duke Medicine and today, 24 hours later, I was notified by someone at Raleigh III that it would not be possible to meet the treatment plan and that I should drive 32 miles, one way to the Durham VA Hospital ER if I should have acute pain.I should note that the Durham VA does have access to my charts with Duke. Just to make sure, I created a secure message and attached a PDF of my 5 page Duke Medicine Visit Summary.After visiting my local CVS and having to pay $66 for the Rx and Colace, I attempted to contact Dr. Zhu to schedule the appointment with him as I was instructed at Duke Urgent Care.If this is professional, these folks need to be removed from their positions, the VA Health Care system abolished and veterans allowed to use the Health Care system nearest their actual residence.I am so dissatisfied with every aspect of dealing with the VA. Process and Procedure should not be the deciding factor when considering a persons health. Some staff and RNs are so obtuse and disrespectful. I cannot even imaging how they have the courage to get out bed every morning knowing they are providing less that acceptable services to all veterans with Service Connected calamities as a routine practice. Very disappointed.

Difficult to reach via phone, but after several times it lot me though

Very understanding and caring group of professionals! I’ve been fortunate to have them as my primary care for the past 2 years and every visit is even more detailed and pleasant as the last!!

Staff and service are great in person. However trying to get a message to your primary care physician be prepared for long wait times, the phone being picked up and put on hold without hearing anyones voice. being cut off after an extensive wait time and having to call back. Really need to improve answering and messaging system so they can be contacted.

By far the most unproffesional VA staff that Ive seen in my 30 year association with the V.A.

Very disappointing. Facility itself seems new and very modern and clean. Waiting area is cramped and process to get through an appointment is terrible. I had a 1pm appointment that started on time and went fine until I was checked out and told to take a number to get my labs done. After waiting for nearly an hour, I had to leave. What is the point of getting an appointment and seeing a doctor and then waiting an hour for a 5 minute blood draw???? There were people ahead of me that waited more than an hour for lab draws. That is pathetic.

First time ever using VA and was expecting a nightmare. Had an amazing experience with staff and doctor.

If I could give 0 stars I would. Dr. Desai Doesn’t follow up or bother explaining procedure or results concerning your health. It’s obvious the staff could care less about veterans well being. When I call I stay on hold for upwards of 20 minutes only to be hung up on before being transferred to an actual operator.This is the thanks we get for sacrificing our lives.

Do not choose this clinic. If you’re a veteran and need a clinic in Raleigh, go to the Raleigh 1 clinic. This place DOES NOT care about you.

Caring staff