Ms.Melody Gonzales the surgical coordinator for Dr. Adams. is wonderful, kind, and supportive. Made everything easy simple, and so professional.

Most of the time the staff here are truly amazing. But today there was a new lady working and she was so very RUDE!! Her name was WENDY!! First she tried to inform me I wasnt allowed to walk my handicapped mother to the back. I informed her they always let me because she cant walk very well and could fall if someone dosent hold on to her. From then on she had a attitude. When she asked my mother what her medicine was called she was on and my mother couldnt pronounce them correctly. She proceeded to roll her eyes and shake her head. Very unprofessional to say the least. Definitely wont be returning here after this check up. I recommend going to another place.

Where to begin? Complete waste of time. Arriving@1:35 till 3:40! There are plenty of other offices that will take better care of you in the Raleigh area! First off I come prepared with new patient paperwork because I do understand doctors time is valuable, not only to us but for other patients as well. As I get to check my daughter in for her appointment the receptionist is already rude off the bat...Tells me I owe a copay, as I try to explain my daughter reached her deductible for the year, she wouldnt listen. Without even taking my insurance information to check from the beginning. Next, after waiting almost an hour over her appointment time to be taken back (all while 5 patients that came AFTER us went back before her), just for the initial exam. Then, sent back out for another 20 or longer... FINALLY getting to see the doctor, he comes in very rushed & rude to my young daughter and I. We were sent because he was a specialist & my daughter has been in pain for wk in both eyes. We were just happy to get the appointment & this was how she was treated. He made her feel anxious/upset because she could tell he didnt care, even as she explained whats been happening w/ her eyes. Lastly, dilating her eyes only to send us to wait ANOTHER 15min. Bring us back, examines her eyes (while he would pull down his mask inappropriately during the exam during a pandemic) literally less than 5 minutes later dismisses us with NO help! He had already made his mind up about my daughter & could care less. Without anything to help with pain for her eyes after I specifically asked because he is the eye doctor! My daughter leaving feeling more uncomfortable than EVER w/ barely a 10-minute appointment. EXTREMELY unprofessional from beginning to end!!!

This is for the North Raleigh Office and for the pediatric side of things. It was so rough. I brought my 20 month old in for an annual checkup as a new patient after moving states and there were so many things that were just not accommodating for pediatric patients. The doctor himself and the medical staff were nice and efficient at their jobs once we got back to see the doctor, but the receptionists and office environment were not pleasant experiences. There are no diaper changing stations in the bathroom next to the office in this office building. That was very inconvenient and unsanitary to be limited to changing my child on the floor instead of having a proper place to change my child’s diaper. The receptionist was flustered at best and even rude at one point. I noticed they were behind in getting patients checked in and seen, but that is no reason to be rude. The office was not welcoming or decorated in any manner that would make one think they accept pediatric patients. No pictures or bright paint colors. Just a dark, cold, unwelcoming waiting room and office space for kids. I waited until after my child’s appointment time to be checked in even though I arrived early enough to be checked in before my child’s appointment time. I understand doctors offices can get busy and there is a lot of waiting involved, but if a doctor is going to accept pediatric patients, he or she has to be accommodating to seeing pediatric patients. We were at the office for two hours and saw the doctor for less than 10 minutes of that time. I’ve been to other pediatric ophthalmologists with my child where we were in and out in just under or over an hour and most of that time was spent waiting for the eyes to dilate. 2 hours of wait time is too long for pediatric patients. Please, improve this office space and wait times to be more accommodating to pediatric patients or I don’t see the pediatric patient population continuing to come see you.

Where do I even start?! Walked in to the rudest receptionist, she acted as if we was a burden coming in for our appointment. After waiting 20 mins to be checked in, we waited another 20 mins to be taken back by another rude employee who didn’t care about my child’s needs or how uncomfortable she was. She sat us back outside after a few questions, where we waited by TWENTY other patients checked in, got taken back after 45 mins and the doctor was dismissive and I felt rushed through our how appointment. He made me feel like my concerns for my child was silly and didn’t really care. He was blank, and cold. 10/10 WOULD NOT RECOMMEND THIS HORRIBLE PLACE!

Front desk were all very nice! Due to covid they had blocked off every other chair, and required masks which I was thankful for. I had my 2 month old scheduled for an appointment with Dr. Jordan. The staff allowed me to walk around with my daughter outside so she could go to sleep while we waited to be called into the back rather then sit in the waiting room. Once called in, the tech was kind and dilated my daughters eyes. I explained that I needed to breastfeed her to which she was very understanding. They left me for about 15 mins and had another tech check in to see if we were ready prior to sending the doctor in. Dr. Jordan immediately came in after I had given the OK and he was able to quickly and professionally diagnose the issue we were having with my 2 month old. Very satisfied with the whole process from start to end!

Scared to go. So many bad reviews.

Ive been seeing Dr.Gupta for close to 20 years now and she is among the finest doctors I have ever had. She has done cataract surgery on both eyes, which turned out excellently, as well as other related laser procedures. She is brilliant, kind, thoughtful and highly competent. I no longer live in the immediate area and drive a fairly long way just so I can continue to see her as my doctor. Frankly, I wouldnt trust anyone else.

Expect a long wait time. Arrived 10 minutes early to my appointment and still was not called back after an hour of my appointment. Totally disappointed. Will not be back.

I dont know about doctors here but the person, who took my call, was terrible. I wanted to make an appointment for my son, but the person didnt even try to explain the insurance issues I had and just hung up! I am not a native speaker of English and I was able to tell she was irritated with my English while I was giving my information. My sons pediatrician recommended this place but I will never go!!

Its been several years since Ive been to this location but I wanted to include my experience with Dr. Jordan. I had taken my 9 year old daughter to several doctors for 9 months trying to figure out what was going on with her. Once her eyes starting bulging out I took her to see Dr. Jordan. One look at her and he immediately said she has a thyroid problem. He wrote up and order for labs and told me to take her to Rex immediately. Her labs were done on a priority basis and her TSH was 0 which was critical for her. After 9 months of trying to find out what was wrong I now had an answer. No other doctor had considered her thyroid being the problem. My daughter was diagnosed with Graves Disease at the age of 9, something that is typically seen in women over 40. If not for Dr. Jordan, I dont know if we would have found this out before my daughter had suffered irreparable harm. My daughter is now 24 and doing great. Thank you Dr. Jordan for recognizing a problem ignored by many doctors.

I showed up at 320 for a 330 appointment. I wasnt even checked in until 4pm. They had the wrong reason for my appointment in their system. Then I was told it would be 440 before a doctor might be able to see me. I got a refund and left. Wont be coming back. At least the lady at the front desk was apologetic.

I was really impressed with Dr Chong and his assistants but dealing with the office is brutal. They are so over whelmed at the front desk that it causes a big delay in actually getting in to see your doctor. And just totally forget about calling in and trying reach anyone that can answer a question or provide follow up info on your visit. They will speak over you, act bothered and put you on hold for extended periods. Their menu options for calls dont work correctly and Its impossible to call in and reach and operator that can get your call to the right person. Expect a huge level of frustration level when dealing with anyone other than the medical staff.

Paid upon arriving. 2 months later received a bill. Called their business office and was told manager would call back. That never happened. Received another bill a month later with additional $50 charge. Called again. No call back from them. 2 more bills and multiple calls with no response. Finally got a call from manager today (5 months after) just to be told Ive now been sent to collections.

The staff was amazing.Im pretty sure I meet them all.Yeni,Monika,Darrel,and Dr. Chong put me at ease.Im was really nervous.They were so nice and talked me through every step and explained everything to me in the findings.I wanted to leave a review because their ratings dont reflect how good of a staff they are.Id go again.

Don’t bring your kids to this place. They like to go hours past your appointment. They leave your kids in the lobby after putting dialation in their eyes. Then bring them in saying they can’t do nothing for them. Waste of money time and unprofessional!!!!

Does not run on time or smoothly. Overbook.

I had a appointment with Dr.Gupta. I was seen 50 minutes past my appointment time. I have had something going on with my eyes for about a week now and have been in pain. I was really hoping to get some answers from my appointment. Doctor Gupta was very dismissive and spent all of 10 minutes with me. Literally shrugging her shoulders and gave me no answers. She didnt even tell me if what was going on with my eyes was viral related or other. No answers. After paying 94 dollars and waiting a hour for a 10 minute appointment that gave me no help I cant beign to say how much i dont reccomend this place and I especially dont recomend Dr. Gupta. She ovbiously isnt interested in getting down to the bottom of whats going on with her patients. Im also very dissatisfied with the office manager that this establishment has. After two phone calls to the office and leaving a message I still havnt heard back from them. Go somewhere where the doctors are going to work to take care of you and not take your money with no help in return. They sure wont be taking anymore if mine.

This office was crowded. The lady doing the eye exam was rude. I saw the eye doctor for like 2 minutes. I did not like this place at all.