Trust me when I say this is the best massage it will find in the Philadelphia area. I can’t say enough about this place or how much I love coming here. I’ve had a membership for about 6 months and the difference it has made in the health of my back is huge. The staff here are also just some of the nicest and most accommodating people I have ever encountered. I’m so happy that I found them. If you’re looking for a massage, I highly recommend this place. Your back will thank you for it.

I received theee best massage ever for my Mother’s Day gift. After articulating where my problem areas were David literally massaged me to sleep. TO SLEEP! The pressure was very strong (deep tissue) and to be frank it was the best massage I have ever received. I felt like I was walking on a cloud after leaving. I would highly and happily recommend Fairmount massage to all that deal with chronic pain.

I booked two guest-rate deep tissue massages on December 31, 2020 (couple massage). I was told I had to pay in advance, over the phone, because of their COVID procedures.When I arrived, the door was locked and they let us in 5 minutes prior to my scheduled massage. They took our temperatures, then my massage therapist (Ted) informed me that someone misplaced the laundry key and there weren’t clean sheets to complete the massages. Ted said they would contact me if something else opened up, and if not, they would refund my card. No one called me before hand to let me know there was an issue.To date (January 4, 2021), I havent received a refund and they charged me $220. I called and sent them an email regarding this on 12/31/20. I called again today and left a long message detailing the issue today. I havent received a call or email back from them either.If I am actually refunded my money, I will revise this review. I understand that we just had a holiday weekend, so I am trying to give them the benefit of doubt.EDIT of 1/12/2021It only got worse. They never returned my calls or emails. I suspected they were dodging my phone number, so I had a friend call. They left a message pretending they wanted to book a massage. My friend got a call back almost immediately. I never received a call back. The friend gave my name and explained my issue to the owner, who said he *was already aware of my issue.* The owner said he would issue me a full refund, after trying to pitch only giving me store credit. This was on 1/9/21. To date, I never received a refund. I had to file a claim dispute with my credit card company.EDIT of 2/10/2021They still never returned my calls or emails. They never issued a refund.

Cannot recommend this place. Poor management and very unorganized. Therapist has been late the past two times Ive had an appointment, once even 25 minutes late. No apologies and a rush through the service as well. Management does not call or email back ever. Membership terms are very unclear, and when requesting more information, radio silence. To note, the membership 90 day trial actually charges you 5 months worth of credit - much more than 90 days. At this point I am willing to lose the money Ive already spent as this service is a waste of my time and not relaxing at all.

Great service relaxing massages and very nice people

Really great massages from here.

Went there for an hour deep tissue massage for $108. Started late and the session lasted less than 1 hr. Asked for hardest pressure, but barely felt any pressure on my body. I receive massage 1-2 times a week, so I’m very familiar with different styles of massage. Would not recommend this place for deep tissue massage.

I love this spa! The ambiance is very pleasant -- we choose our oil fragrance and type of music. Prices are terrific. Maggie is my massage therapist and shes the very best Ive ever experienced. Its a classy massage spa -- no hair or nail treatments which makes it an even more pleasant experience. And its quiet.

Nice calming atmosphere. Friendly staff. Got the deep tissue massage. The massage could have used more oil but overall was pretty good. Would go again

Great first massage here and look forward to returning! Tea and aromatherapy oils are a sweet touch when youre welcomed in, and your choice of music.Chris is a great massage therapist and was able to work out some intense spots in my neck and shoulders! Felt like I was floating when I left--- with truffle in hand!Recommend highly to our local community!

Love these guys. Easy to schedule, good massage therapists, and overall relaxing. You get a choice of massage oil scents and music.

I had a wonderful experience with Kimberlee!!! Yes I will definitely use her again.

Jocelyn was amazing, love all the little extra from scents and music to the chocolate at the end!!

Reception not professional at any location, but massages are excellent. Rooms are pretty nice, if reception catered to more of a spa setting, I would like them more.

The massaging oil they use make one nauseous. I have asked them to change but they do not. They do not take the comments and suggestions of customers seriously.

Super nice team, and great services!

Great massage, David was great

This place used to be great when it was either under other management or they had a receptionist, but ever since COVID they have been a nightmare to deal with. I cancelled my membership and then was charged again for it. They get confrontative and angry towards you on the phone. Ive showed up for massages multiple times after receiving confirmation texts and then received a call saying that they had to cancel or just were closed. I couldnt agree more with the more recent negative reviews. Its shame because I used to love this place, but the past few months its brought more stress than relaxation. I still have $140 in unspent credits, but Im just not going to use it because management is such a nightmare to deal with.