Based on all previous experiences Ive had, Apicha is definitely among the best if not the best. Overall, really great customer service from my experience so far, and great doctors. Easy referrals without having to beg for them and overall fairly queer-friendly

Great fast services great doctors dr Suzanne is the best pcp

Wow, Im SHOCKED at all the bad reviews. Complaints about the front desk and staff. Ive been treated kindly and with respect from day one. Im a single dad and one time when I was getting blood drawn the ladies at the front desk on the first floor took my daughter and watched her for me. I now have a new doctor but before this clinic I went to another community clinic and I learned to deal with the change of doctors, I always wish them well and thank them for their care. I will miss Dr. Hafiz Maje, he was always kind and explained things thoroughly and encouraged that I ask questions if I was confused. Now I look forward to my new doctor and if she leaves one day, I will do the same thing. Life is about adapting to change, doctors are humans with lives of their own, theyre not our parents. Im ftm and whenever I need a refill it gets done in a timely manner, I know to give them a heads up in advance since they are busy and Im not their only patient. Ive never had to wait a very long time to see my doctor. I recommend this clinic to anyone who is an adult who is of sound mind and not a soft millennial/genZer that cries about every little thing, oh no, you looked at me funny, Im going to cry about it and leave a bad review. GoH. They do their jobs, and a damn good job if you ask me, having to deal with these softies must be hard.**Disclaimer: Im not talking about ALL millennials & gen Z, Im a millennial and know plenty of thick skinned gen Z**

RUN from here THEY CANT KEEP MANAGER, DOCTORS, Nurses OR Employees I been coming here for almost 5 years its disturbing how they spend all this money to fix the building up but every time i come i have a new doctor they always make you have an appointment to still make you wait they gotten worse when I Mean Run From here RUN !!!

After being a patient here for over two years, I’ve finally given up with Apicha. Not only did your office fail to contact me for 8 months during the pandemic, I wasn’t even aware my doctor had left until I called to ask if I was still a patient since the office had not contact me in so long. Then your office failed to have a doctor or nurse call me when I was diagnosed with an STD via the patient portal. I shouldn’t have had to call the office all day long just for a nurse to read someone else’s chart and tell me it’s mine while I begged him to listen to me as I told him he wasn’t reading the correct results. Not to mention that when my doctor did eventually call me she was just mad at me for being upset that the office had failed to contact me all day to explain my diagnosis. You are playing with peoples lives and health and it’s not cute. If you want competent transgender and sexual wellness healthcare, DO NOT GO HERE. The office is so disorganized and the doctors are constantly leaving since they failed to unionize in 2018.

Superb healthcare navigation, top-notch doctors, nurses with exceptional Peer Specialists. To add, an incredibly multilingual staff!

Awful, awful, awful service. I came here to get PrEP. The doctor was condescending, rude, and let me know that he was about to quit his job. He let me know that I most likely would not be able to get Descovy with my insurance. He didn’t even try to fill out a prior authorization with my insurance. The result? I didn’t get PrEP.No one here cares about patients. Seriously the least caring and least helpful health clinic I’ve ever visited.

I dont know if APICHA has multiple locations but I would not recommend this one on Broadway to any trans person. I have encountered rude staff who misgender patients and experienced extremely ignorant providers. Dont advertise yourself as offering trans healthcare if your enokoyees dont know Trans 101.

Was nervous about getting the vaccine The young lady who who gave me my vaccine her name was Najah .She answered all my concerns about the vaccine . I’m glad i did it!

Understaffed lots of testing confusion little help with trans care

My partner has had to miss T doses at least 1-2x/month for nearly all of the 7-8 months he has been relying on APICHA, all because Dr. Hafiz Maje can’t seem to set a simple calendar reminder to call in his prescription. for supposedly qualified trans health professionals, this team has proven incredibly ignorant of how much of a LITERAL LIFESAVER getting these meds on time can be. good thing Callum-Lorde has room for new patients! oh wait...

I had a really bad experience with this company. I had an interview on 1/8/21 with Devika Patel. I was supposed to hear back from them within 3 weeks. I even sent her 3 follow up emails, hoping she would reply back. But she didnt. It shows how unprofessional she is at what she does. I really dont know how she runs the organization. I doubt how their other employees will be.

Im so disappointed in this place. My partner is a trans woman and she has been going here for a while. In recent months, she has been misgendered, not been able to get a hold of someone, and even was so triggered from her last call (extremely rude and was told to calm down when she expressed frustration) had me call on her behalf. The person answering the phone did not even understand the concept of a dead name...I had to explain it to them. I dont know what person at the top is making decisions but this is a good way to cause harm when you are employing an answering service that has clearly had less than zero training in the basic needs of interacting with the trans community. We will be looking elsewhere for her needs going forward.

I was excited when I saw this going in as I thought it was an urgent care facility, seeing as there is a fantastic community health center less than a block away. Today when a friend was in need of medical attention a couple days after a car accident, I suggested this place and walked her over. After being told she could only see a nurse (which she was fine with), filling out paperwork, then being told that the doctor would be available in 1 1/2 hours, they finally decided to inform her that if she didnt plan on making the doctor her PCP they would not see her. So she got to walk down to Chambers with bruised ribs, after sitting at Apicha for over an hour, having all her vitals taken and being seen by a nurse. Im extremely unimpressed. If you need a community health center, go to Charles B. Wang, if you want to be seen for a same-day visit, just go to the urgent care at 87 Chambers. Apparently they just send you there anyway.

Everyone is so kind and sweet and helpful. They understand how people feel anxious about going to the doctor and care for everyone... I’m very happy to have them as a health resource.

Wonderful staff who are kind and caring. Great health / community center which is very inclusive for all members of the LGBTQIA+ community. A place where I feel safe and welcomed.

This is a community clinic and not a private clinic. As such the client experience is not over the top perfect like one would find in a private clinic. However, for a community clinic, this place is 10 stars. Efficient, clean, expert staff and kind front desk administrators. I have insurance and can afford a private clinic, but I still go here because I am a gay man and I prefer a clinic that understand my unique medical and psychological needs a queer person. I love Apicha!!

I wish I could give them 5 stars because my doctor is very nice and very understanding, she has a heart of gold, but is just at the entrance where I get attitudes, like if I had a bad day, sometimes I dont want to deal with the front desk , but thats sometimes and some poor communication over the phone, besides that this place is recommended and everyone makes you feel welcome, and its clean, the pharmacy and pharmacists are amazing with positive attitudes and they answer your questions.

Dealing with extreme transgender discrimination from your answering service....your service has gone downhill. When I have the chance, I’m switching to another clinic.Never want to be talked to lien that again by an answering service.

The place is very clean, very nice people. You dont wait long highly trained and professional. You automatically feel at home when you walk in there, I love it they treat you very well and are the most caring, understanding, reasonable, loving and sweet people that could ever work there . They never turn you away and always find away to make it work, one thing I love about the people who work there is that they hold a very special place in your heart. I highly recommend this place!

Terrible customer service. Long waiting room wait times. Had my appointment cancelled without ever being notified. Doctors hold prescriptions as ransom. Terrible follow up from the office staff. Takes weeks to resolve issues that could have been dealt with in minutes. AVOID AT ALL COSTS!!!!!!!!!!!!!

This facility is the worst facility no one should be Go there I have been changing four doctors within the past three months this is not a good place to go for your help

When I first started going here everyone was super nice and helpful and very queer, which meant a great deal to me. However over the past two years they have messed up soooo many things its absolutely ludicrous. Some issues Ive had include cancelling my appointments without my request (or notifying me that they did so), forgetting I was in the lobby waiting for my appt, throwing away/losing my applications for insurance, spelling my name wrong messing up my prescriptions, not actually updating my new address and then still updating it with wrong information. Its so unprofessional. Youd think a doctors office would take inputting contact info and names seriously.

Worst bedside manner and customer service Ive ever experienced in my life just do not go

Karalyn Dennis is a practitioner at Apicha. I usually love practitioners because they often spend more time with their patients and have a more compassionate bed side manner. Not this one. Do not go to her.

I have been a patient here for many years but this place has gone worse to the worst since my best primary care MD left , and my primary care providers has changed 3 times in 2 years already because they all left Apicha which is very annoying. Not sure what’s going on in Apicha. Whoever they assigned me now as My new Primary care provider is terrible!Every time I have a new provider I have to go through the whole history of what’s going on with my care n treatment.I seriously think that this organization does not Concern about the health care quality they provide anymore. Not to even mention that it is hard to find somebody to Schedule and reschedule your appointment and prescription need. Front desk is always busy n when asked to leave a messages nobody ever returned my call when I left message and they are rude n impatient and stupid

Unbelievable, the worse service Ive ever had, more than bad service. do not go there if you want people who are caring and attentive. The practitioner Karalyn Dennis does not care, follow up, help, or put effort into her patients.

As a transgender person, I went to Apicha thinking they would make my life easier, and for the FIRST visit, it did. But since then, I have been transferred to 3 doctors, my refills are never filled in a timely manner, I cannot get a call back no matter how many messages I leave, and no one seems to be able to talk to each other in a 4 story building. Hurt and frustrated with the run around. Karalyn Dennis has had my passport paperwork on her desk for over a week requiring ONLY her signature, but apparently she is too busy for her patients.

Great place to feel at home. Everyone nice and friendly. Genuine people and care.

Had an appointment to get some tests done and was shown to my appointment promptly and professionally. Brandon had a great personality and made me and my boyfriend feel at home. Overall great experience and definitely recommend.

My health is in danger , ive requested for prep twice & now i may truly be at risk of HIV.. When i am HIV negative... Im having problem getting my surgery and hormones.

The medical department is amazing, but the social work dept is hot garbage (All of them, everyone of them, top to bottom). Promises & then 10 steps back every time; also cry HIPPA Violation! constantly but stay in exam rooms with you. I do not think they could tell you what ADA means.Google what you need and spend the day at the library instead collecting numbers to call. You don’t need their BS when you have to face civil servants anyway. Save your strength & spend it wisely- ELSEWHERE.

I’m am currently a patient at this clinic and seriously contemplating never going back. I had a very bad experience with a Dr. Dennis Karalyn. She spoke down to me and violated my hippa rights. I filed a complaint and waited over 2 months with no response. So I took it upon myself to meet with the manager who is supposed to be in charge of patient complaints and was told a whole lot of excuses. I pleaded my case to the manager Miss Connie and after everything was said and done she told me eventually she would talk to the doctor about the problem. This clinic obviously does not care about their patients and our concern and it’s very disappointing and disheartening this clinic isn’t great please don’t waste your time.

Changed doctors and appointments without letting me know. Final draw today: waited an hour before being told I cant be seen and that Id have to reschedule because of an emergency by the doctor. This is a good example of when an entity becomes too big to take care of their patients/clients properly. Disorder and disappointment with each appointment ever made. APICHA: hire more staff, pay them better to stay on - grow but dont loose that customer focus people expect.

I’m a patience in this clinic for several years, it was amazing, it was the best clinic that I’ve ever been BUT in the last months is getting worse every time, my best Dr. is not working there anymore, the other Drs. are nice but they never give any solutions as my old Dr did.97% of the workers are lbgt, I have lgbt fiends but the workers there always have bad attitude, it’s terrible, specialty the people from the front desk, I had bad experience with them several times so I’m getting tired of it, I supposed to have a solution & go to a place where I will feel better but in the last months I left that place angry, they make me angry by they terrible attitude, so I will move to an other clinic.

As a transgender patient who has been going here for over a year, I have nothing but wonderful things to say about this clinic. They have helped me with insurance, medication, gender confirmation letters, referrals, and everything else you can think of. They truly care here. I actually look forward to going to their pharmacy, where they know my name, and have helped me with the medications I need, even if Im having issues with my insurance.

Don’t go there ever as a walk in and if you’re not a client of this clinic.Just got off from here and didn’t even stay to see the doctor because the nurse was so rude and obviously had some attitude. Although I’m in horrible pain right now but I just left and I’m still in shock of how bad service are.You go to the clinic and expect to receive a help and nice treatment but reality just kicked me so bad.And I actually was thinking to become their client but after what I just experienced I will never go back there again.Save your time

The staff here are helpful. Kevin is very friendly and patient when explain things to me. The wait time is a bit long. like in total 30 min even when I made an appointment.

This place is the best....the best people you ever met...everyone is so positive and friendly and super helpful about any and everything...not just about medical...about anything...its like having your own personal team....been a patient/client for years...highly recommended

There is this queen, supposedly with the name of Alex, who is rude and even dares to hang up on you if he is annoyed when you call for prescription refills.Have perceived some staff and/or nurses behaving condescendingly with transgender patients, which is unfortunate for a clinic that is supposed to be specialized in transcare, apparently for some of them is just about the paycheck, no real training. Other than that, the clinic has good intentions.

CovidVax ?

Love going there, So polite and respectful. Always feels welcoming whenever I go

I had a pretty difficult experience with the office and wont be returning.they changed my doctor 2 times without giving me any type of notice. they also wrongly billed my services which resulted in my insurances charging me large sums. i realized this when i started getting bills for these mistakes.i reached out to the staff on several occasions with little to no response. i also went in person and there was no follow-through for nearly two months. in the end the problem was resolved but it took very long and left a bitter taste. i will not be returning.

They failed to continue two critical medications, both simply for clerical negligence.

Been going here for primary care for the past couple of years. Everyone here is super friendly and attentive! Highly recommended, especially for people who identify as QTIPOC

I love this place,great service and awesome doctors.

As a trans man this is the first medical center thats really made me feel respected.

All good staff, doctors... But!!! I have always waiting(( and Im talking about waiting not 20 min, its usually hour or even two(( Even if I have an appointment for certain time. So its always difficult to plan your day when you have an appointment at Apicha. Thats why 4*

Ive yet to have a bad experience with particular providers here. Everyone seems very nice and professional for the most part. HOWEVER, there have been multiple times where providers have been behind schedule, And Ive been left in the waiting room for hours after my scheduled appointment times with no communication from anyone. I would be more tolerant if someone would just take half a second to let me know theyre running late or whatever the case may be.There was also one other incident in the pharmacy where I was picking up a prescription, and instead of quietly asking me if my prescription was correct or even just showing me the bag, they yelled exactly what I was picking up across the room to confirm. Not only is that highly disrespectful, its also a blatant breach of confidentiality.So all in all, Ive had a relatively okay experience here, with the exception of those couple things. Overall, I would probably recommend it in general, but I would definitely make a point to mention those things.

Great medical team, doctors, nurses, pharmacy and customer service are the best.

Great staff and doctors, but bad organization! The waiting time for scheduling an appointment can be 2 months! And when you get there with your scheduled appointment, you’ve got to wait around 1 hr.

The staff at the front desk were courteous, the doctors, however, treated me horribly. Dr. Ian Tang was my physician. He did NOT listen to me and told me I was going to die because I didnt feel comfortable taking a medication that I had a bad reaction to when I took it in the past. The social worker (Adrian Costello) was no help either. He seemed nice during my visit with him but once I received my medical records so that I can look for another provider because Dr. Tang made me feel so uncomfortable, I read Mr. Costellos report about me, and he lied on his report about what was said during my visit with him. This place has caused me nothing but aggravation, stress, anger and anxiety. I really thought they would help me but they did the complete opposite. Horrible, smh.

I would give this place 0 stars if I had to. I want to say that I was mis-informed EVERYTIME I have went to the appointments. My doctor is Dennis Karalyn and she has told me that It doesnt matter what I pay and that I will not get billed. WRONG. I DID GET BILLED. I asked her to print me where it says that and what the policy is, and she just said I am telling you this. I have felt something extremely off. I am simply not coming back because I had a very bad experience and better yet I have not felt at all comfortable there each time I have went and gave it chances. I am going to a regular PCP and it will be better off than this. Ofcorse your experience might be different, but I am saying to STAY AWAY. The place wants your money and thats it. I will not be coming back. I thought I would have a great experience here and put my trust here and BIG MISTAKE. And the portal? Nobody answers. You wont get an answer written and if they call they will set up another appointment for just a simple minute for $$$. Im done here.Also, the phlebotomists are unexperienced. I have had a problem with my blood work here and the phlebotomist without warning just jammed the needle into my hand because its hard to get blood with my veins. I go to Lab Corp on Staten Island- its simple and fast. At Apicha, it hurt EXTREMELY!I had so many problems after problems. I am finished with Apicha. It is such a let down. They had a great presentation to suck you into coming and then its a let down once you are actually in. False advertising.Do yourself a favor, and save your money. Do not come here for a thing.

This place is awful, they blatantly discriminate against TRANS! I tried to make a primary care appointment because I had a seizure, they told me that I COULD NOT EVEN MAKE AN APPOINTMENT unless I first attended their ¨TRANSGENDER ORIENTATION SESSION¨ even though I was not seeking transgender care, just a normal medical appointment!

My private doctor is at this place , and they are wonderful at this place , I love it and I recommend everyone here ,especially the LGBT community

Im very pleased with how quickly my needs have been taken care of at Apicha. They got me on Medicaid and food stamps, got me hormones, PrEP, and Cialis. Dr. Tang is the first doctor to listen to me about keeping my testosterone levels above zero.The intake processes can be time consuming, but Apicha is great at helping coordinate it all.

Bad service they took your time, so unprofessional they’re not following your appointment/schedule.

The place is awesome. Amazing staff.

All staff members are absolutely awesome and very helpful.

No.

Doesn’t communicate with patients at all, take over a week to simply refill medications

Really bad service.

Good service.

Most efficient with an emphasis on service

Very bay

Excellent work team, super good attention. Cordiality, excellent doctors.

Excellent service