I recently took my 4 year old daughter to the emergency department due to vomit and lack of hydration and I was anticipating a long wait time etc. When we arrived we were greeted and attended to quickly. While we we’re waiting to be called, Dr. S Coronado approached us and got the main i formation for our visit. She made my daughter and I feel very comfortable and a little more at ease. They took us back within a few more minutes and the nurses assessed and provided treatment. I was very impressed with the nursing staff attention and care and Dr. S Coronado has a great bedside manner and even called me personally later to give us tests results and to check on us. I will definitely go back to seek medical attention again if I need to. Thank you Dr and nurses!!!

Staff was very nice friendly and helpful, however the waiting time was way to long (4hours) and that was “rapid care”. Also seemed to be under stuff. Considering Covid is still an issue, they should have more staff available. The hospital did appear very clean.

My mom was admitted immediately, they did all kind of test very fast, we received results in less than one hour and the doctor who explained them was easy to understand. The service was great. The rescue gave us the option to go to Kendall regional and we said “No Way”, take her to Baptist. The only negative thing is their billing department, they never seem to have all the information to bill the insurance correctly.

They were extremely efficient and speedy. Explained all well. All worked well as a team. The ER was spotless, the attire of entire staff was spotless. The museum had a sense of humor that made me laugh as he went about taking care of me. The doctor was straight to the point and actively listed to what I had to say. I was very happy with my experience.

Excellent service its called Team work. My Doctor and My Nurse and the complete Staff was Excellent. The whole Emergency Room was Immaculate the restrooms were clean. Services were excellent. I would Rate this Hospital to be the Best in attention and Excellent Services. Comfortable beds Etc.

The facility was clean and comfortable. Everybody was nice and polite. The doctor came to see me pretty quickly. But I forgot (having a lot of pain) to ask about less invasive testing options and Baptist doctors notoriusly prefer X-rays and CT-scans to other tests like US (maybe because they are faster). Today I even got an extra X-ray because the tecnician didnt warn me that the test was about to begin and I was still moving my hands. Such accidents dont make me happy, considering I have done 10+ other X-rays via the Baptist system in the past 3 years and all of them turned out negative (no serious issues have been found). And no diagnosis. They did relieve my pain quickly though.

Started out great nurse and doctor attended to me. Unfortunately I was in room alone for quite awhile had no idea what was going on. Had IV attached could not get up needed to go to bathroom it took forever for someone to come in so I could go to bathroom. Other than that staff was courteous.

Went in for treatment yesterday. I was very well taken care off. I live in homestead and I live 3 minutes from homestead baptist hospital. And I had to literally leave with in 4 minutes of sitting there because the guy at the front had an attitude from the start. I drove all the way to west Kendall and I don’t regret it a bit. I was well taken care off by very friendly staff nurses and doctor. Will most definitely recommend anyone going there.

Everyone was really nice, specially the Doctor. I could not understand why if there were empty rooms I was in the hall way, with no privacy all, HIPPA was violated completely.

It is the first time I was admitted, the service has been very good. Doctors and nurses are very professional very dedicated to patient care.

My first contact was the staff at the emergency room. They were kind, knowledgeable and understanding. The doctors, nurses, assistants, support staff and everybody else that assisted was very knowledgeable which is what we all really want. I was admitted and the care and professionalism continued on the floor. The nurses, nurse assistant and all staff were great. As a matter of principle, I didnt like the phlebotomists, even though I never felt the needle, but thats just because nobody likes their blood drawn.😆

Long waiting times after being admitted into the ER. Nursing staff can be seen casually chatting and web surfing on their cellphones inside the nursing stations without too much concern, or care for the patients in the rooms and hallways. It took two hours and a half from admission to be attended by a PA and some orders entered into the system to alleviate my severe back pain. The nurse Alex T and the PA Edgar Martinez were very nice and helpful, explanation of the procedures and medications were thorough and precise. The xray technicians and transportation staff were very kind as well, but all in all, it took almost 5 and a half hours for my pain to start improving enough to get discharged.

I had a great experience during my visit to the ER. They were pretty busy however, I was still called in quickly and all of the personnel was super friendly and attentive. My nurse Ralph was amazing and made sure I was always informed of what wasgoing on and that I was comfortable. Good job West Kendall!

The service is excellent, people working to attend proffesionaly each patient in their rooms.My personal experience today was awesome!!

I can not mention how I feel about this hospital and the staff including the nurses. I wish I could provide no stars but by far the worst patient care I’ve ever seen or have been put in the position. It was empty emergency room and the staff on their mobile devices watching videos while I was in pain, shortness of breath, fever of 100 when I came in with many complication from the urgent care. The doctor named Laura Marie and nurse Ana should not be working in a field in caring and helping others feel better if truthfully they don’t want to be there. They did not listen to my health issues and how I felt. The doctor spent 15 minutes and just said I’ll prescribe something and left. I was still hot temp at 102, dizzy and nauseas and wanted to notify the doctor but the nurse stated that I have been discharged and I have to leave. I couldn’t walk due to my condition and the nurses didn’t care to help so I fell down because I couldn’t walk and dizzy. The nurses came to me as if they were walking in a park with no worries and said get up your oxygen level is at 100 your fine. It’s crazy to just here someone state that especially when it’s from another nurse. The staff their needs to be reviewed and understand that we are human and need of help and if you can’t go to a hospital and receive that treatment then where can you go. My wife came in to help me and speak to the nurse and doctor but again stated I’ve been discharged and can not be seen again. They contacted security and escorted my wife and I from the building still feeling the way I did. Not sure what kind of hospital does that when no aggression was displayed or threats just because of the concern of my health.

All the nurses .. PA.. were extremely comforting and amicable. It was an uncomfortable situation as is but they made it the best possible considering. Taking all precautions. And ruling out every possible scenario.Nurse Jennifer was great !

Amazing attention, the doctor ashley who took care of me wonderfull thank you so much

Even though the ER section was full of patients, the staff was professional and friendly. It did take them a while to see me; however, that is understandable under the circumstances we’re in. Once I was attended by two registered nurses, they were friendly, professional and with very positive attitude.Excellent service as always!

Great service, everyone from the doctors, to the nurses, technicians, transporters and staff were all helpful, attentive and extremely caring. All of them took care of my needs from offering an extra blanket when I was cold to offering to get me a menu so I could eat, asking if I needed help with my shoes or getting to the bathroom . Even though we all wore masks, I could tell by their eyes that they were very empathetic. The doctor did his utmost best to make sure that all my questions were answered without rushing me, did all the tests necessary to make sure I was alright and he tried everything he could to get to the diagnosis, I feel he left no stone unturned. I am extremely happy with the care I received and I know was in good hands with the Baptist Health Care team.

Excellent service in the emergency room. When I arrived, I was the only person in the waiting room. Once inside I did find the ER to be very full, as I was given a bed in the hallway. I waited about 20 minutes for the nurse to help me.I was initially greeted by Dr. Pazo. Excellent bedside manners, asked thorough questions and presented a plan for action.Katherine, my nurse, was attentive and explained things very well. Despite being very busy, I did not have to “chase” her down.There was a shift change for doctors during my visit. Dr. Giovanni was a god send! She was beyond attentive and left no rock unturned in her evaluation of me. I appreciated how she explained things and the thoroughness of her evaluation. I also appreciated that she didn’t make us stay an extra 2 hours for exam results and did follow through with calling immediately when results were ready.I don’t want anyone to go to the ER but if you need to, West Kendall Baptist service was excellent!

Dr kobilis was very informative and the staff were amazing. He was very gentle with me and my experience in the emergency was efficient. Truly grateful for all the hard they did and making me feel super comfortable under the circumstances 😅

This is my first time at Kendall Baptist Hospital. I am very satisfied with my treatment. The nurses, doctors and all workers were kind to me. I felt that they listened to my concerns, addressed them and gave me great care. The facility is clean and bright! I had privacy and my calls were responded to in a timely fashion. If you ever get sick while in Florida, this is the place you wanna be. Tell them I sent you!

Excellent care and staff!!! Everyone is very kind and professional. I want to give a special thanks to Alex, the RN. He was wonderful! Thank you Alex, keep up the great work!

All the staff were very friendly and helpful. The doctor was extremely patient, courteous and knowledgable by far the best experience Ive received during an ER visit. Thank you!

Today I went to West Kendall BAptist Emergency room. I received the best care from Victor my Nurse. He was not only caring and compassionate but he even made me laugh despite the pain I was in. Despite the visitor restrictions because of Covid I did not feel alone. The team in the CT department were also very attentive and detailed. They explained step by step what they would be doing and what I would be feeling during the scan. Thank you all for the care I received today. It was 5 star!

Best service and team. My nurse Victor and Marissa arr truly caregivers with kind spirits always checking in on me and concern for my wellbeing. The hospital overall has no comparison it truly is a remarkable caring place to be treated and healed.

So far, this has been a wonderful stay. Though, I didn’t plan to have to come to the hospital, I’m glad this is the one I’m staying at. The nurses (Alex in the ED and Kim in patient observation) Internal medicine dr, hospitalist, PA, internal medicine were all amazing. I came in afraid and was comforted even by security who was kind enough to quell me to the ED. Ten ten ten across the board.

Very professional treatment, staff is outstanding! they took care of me due to complications with Covid, not only did they correct the complications, made me feel I was i good hands and safe! very grateful God bless them all!! would highly recommend the staff and the Hospital!

Professional treatment from all staff and doctors. Safe environment all the time. Compassionate and courteous. They found the root of my health problem and solved it. Thank you

Helped when I needed it the most. Kind and caring.

Reliable great doctors excellent costumer serviceBest hospital in Miami

Extreme professionalism and thoroughness. Every point of contact I came across were courteous, caring, professional with a genuine desire of helping civilians. Attending MD, Zitek, takes his time ensuring patient understands the scope of diagnostic results, all this while showing exemplary empathy. This is the only ER I intend to visit (situation permitting) in this lifetime. THANK YOU FOR YOUR SERVICE.

This is the best hospital that I’ve been in my life everything is super clean secure the personal it’s wonderful all professional very good patient care

I went with mom to the Baptist emergency room in West Kendall . We were treated with kindness, taking care of all the health details by the doctor and the staff.

Experience at emergency at the beginning was good. Doctor Perez Puelles, and PA Manuel both from emergency were delightful. Nurse Chris Bocalbos and JP at emergency were so nice and very patient with my son that’s autistic. But when it became night the nurse and service was VERY bad. No attention and no water nothing at all. We had to figure it all out and even asking for help didn’t happen.

Excellent attention, very happy for your services. efficient and friendly staff. If I recommend this hospital

There was no conclusion for my condition after al test and scans which I fully understand. I needed to use the bathroom for 1/2 hr because no one checked in on me and my cries for help went unnoticed until the doctor came to the room by which time I was having an accident while trying to unhook myself from the drip and monitor. Later on when the nurse returned she said that there was a button to call which was never explained earlier. When I was discharged I was told tp exit and go to the right. I was dizzy when I came in and still dizzy leaving. I was concerned that I would fall. I was very disappointed with the discharge procedure.

Excellent service from all the staff of doctors, nurses and technicians. The only terrible thing is that the ED doctor referred me a pulmonary doctor due to my pneumonia to call and schedule an appointment from 1-2 days after I got discharged which I did called next day of being discharged.To my surprise was told that the first available appointment would be in mid November.What a joke.ThanksAntonio Fernandez

Went to the ER last weekend and they were great, very professional and caring staff, everyone from nurse to tech to doctors. Not crazy or unorganized or full like other ER. Definitely recommend it.

100% professionalism. Drs and nursing staff spot on. Never had a bad experience at Baptist. Thanks for a job well done.

This is my second visit to your facility. BOTH times I was treated in the hallway....Terrible. On my first visit, I could clearly hear the diagnosis/treatment of another patient that was in the hallway. HIPA LAWS??.....I do not agree with your practice of patient care(several patients) in the hallway versus in a room.The entire staff was friendly and professional which made my encounter very tolerable. The cleanliness and professionalism is absolutely essential and very appreciated!!The location of my treatment (hallway) is not a practice that I could ever support/endorse.

Excelente customer service from all staff at the Emergency department. Very professional Doctor that assisted my son with a high quality of humanity and you can see that he loves to help others in medical needs.

Thanks to the medical professional and hospital staff - from upon entry to discharge - all were helpful and caring.

Superb service, attentive staff, and great attitudes. Worth going out of network for!

It was excellent they way the nurses and doctors treated me. I am very grateful for them saved me. They are angels.

All staff show dedication in what they do from desk clerk to assistants, intake and security. In terms of the medical personnel, nurses are extremely special in their attention and knowledge and communication. The physician constantly showed passion in identifying why i was experiencing the symptoms and manifestations through close discussion of results and following with tests and asking me more questions about my medications etc. Im very thankful and proud of having Baptist Hospital in our community.

Excellent service. Kind caring staff.

I came in with a broken foot and they assisted me right away in the most professional and caring way possible. They have been throughout the whole process, all of the staff, from the front desk to the doctors and nurses, a wonderful experience in a time of stress. If I could recommend a hospital, I would recommend this hospital.

The staff were really helpful thanks toDr.Oconnor and his staff at kendall ERIm truly grateful for the help that was provided .Thank you all you guys..

I was very hesitant going in due to the reviews, but the care I received by the emergency staff was excellent. Outstanding professionals very caring, and efficient nursing and PA teams. Hopefully I wont have to return, but if I did Id feel very comfortable in their hands.

The staff was so attentive. The doctor and the nurses took care of me right away. My nurse Diana was amazing

I have been to Baptist West a few times. By far the best medical facility I have been to. Each and every time they have provided quick detailed medical aid. Doctors, Nurses, and Techs are all professionals. To be honest, this is the only place I would trust with my life. 10 out of 10, A+ Grade.

Thank you so much for all the hospital works, the doctors, nurses and all the staff members, especially everybody working at the ER. Thank you for doing what you doing, thank you so much for the best, most friendly, caring and professional services and experience.Please stay safe,Best regards,

Positivity one of the best institutions if not the best…won’t go any other one. Baptist is the one.Rene Cardona 9/29/21

I’m sure that this testimonial won’t be read, like many of the ones posted here won’t either. But I feel like I needed to voice my experience because what happened was completely unfair. My mother came into the hospital 06/29/2021 at 4am after fainting with a blood pressure of 50 over 30; you can imagine how bad she was. After they took her into the emergency room everyone refused to speak spanish to her, and given that I am the only one that is able to translate for her I had to rush out of work to come see why people that clearly speak spanish did not want to be “kind” to a patient (I mean isn’t that what you signed up for?). The nurse that brought her in was clearly in a rush to go home, we don’t need to speculate this, he clearly stated his shift was coming to an end and whatever happened from there on was not his responsibility. Great. He tried to get my mom’s veins multiple times and was extremely unsuccessful, which today we have a full purple arm to thank him for. So thank you. After a couple hours the new nurse showed up, and my mom was already frightened given the fact that she could barely talk because of the pain and the fact that no one was speaking to us. Marta, the nurse that came in made the transition better, she quickly changed my mom’s sheets and proceeded to adjust her IVs because they were positioned in the wrong way. We proceeded to explain to her our awful situation and she was very nice about it, and took care of us like no one else did. Thank you Marta. Couple hours in the emergency room later a lab tech swung the door open, literally, no knocking, no excuse me, no anything. And without any word or warning went straight for my mom’s arm to once again take out blood (for the third time), crying my mom begged not to because of how much pain she had from the previous failed attempts. The lab tech with a very strong, rude attitude told me “If she refuses the tests I don’t care, less work for me,” I got furious and called Marta and explained the situation and she was kind enough to use one of the IVs my mom had to draw the blood. After many hours, 13 to be exact, and many useless tests later, she was finally notified that she would be admitted and taken upstairs. 2 hours later we were taken upstairs to a room and finally settled in. Everything upstairs went smoothly the following day, and she was discharged after she was able to eat solid foods without puking or any nausea. Fast forward to a week later 07/06/21, we are back in the hospital because my mom is having chest pains along with abdominal pain. God bless my soul, because I tried to be as patient as I could. The nurse in the front sent us to registration after we had already expressed our very high concerns for the chest pains (i mean what if she was having a heart attack?). I took her to registration and the lady without any greeting told us to fill out the paper and move my mom out of the way. I’m sorry? The patient with chest pains was in your way? I reiterated that my mom was having chest pains and she shrugged her shoulder and said “so? you still have to wait.” Once again, God bless my soul because I stayed quiet (mistake of mine) and completed the paperwork, after I was done I handed it to her, and she told me once again to move my mom out of the way. I apologize for this but at that point I was extremely upset and proceeded to scream that I was done with her and that I wanted a nurse to take care of my mom’s chest pains and that is when someone finally came running to take her to an EKG. I turned to the lady in registration and she said “You could have told me she had chest pains,” and well, I don’t have to explain how mad I was. After a rude nurse that whispered she thought my mom was overreacting I told her that I wanted to speak with her boss and her bosses boss, because the attitude was not what I wanted for my mom. They rushed my mom inside and assured us they would get to the bottom of it. My that stayed with her since they only allow one guest and I went home to rest after 24 hours of no sleep. (Character limit exceeded, part 2 up

The nurses and techs were great; however, they seem to be over extended. It takes an inordinate length of time to get tests done which creates a problem for patients - especially out-patients. I realize that the pandemic is creating a problem, but hire more staff or something.

Excellent staff, Nurses, Doctors. Everyone on the 4th floor south is Super Nice, Caring,Helpful, and Professional.

From the check in and triage team to the ER they were great. Thank you for taking care of me. Specially Marta at ER.

It was very organized, since the minute I walked in... I was seen really quick! The Nurse got my vein in less than 5 min “Marta” 👏 Dr. Pazo was very nice as well and CT scan was done within 45 min of being in the ER. Everything was done quickly. I was treated above and beyond my expectations.What I disliked was that I wasn’t given any Doctor information where to go to follow up., like a list of specialists. I was told that I needed to follow up with my PCP., which it delays the process. Also minimal patient education.

Super Service. I was moved from an señf standing emergency center to the hospital via an ambulance.From the moment i arrived to the moment I left i was taking care off very proffesional. The Doctor was super hyper and very talkative- explained everything. Giovanni was her name, I belive - not sure if I am spelling it correctly.Felt great on her hands. The nurse had nothing but compliments about her and they were right.Greta hospital Great StaffThe new emergency room in Coral Way and 157 was amazing too. The young female doctor was superb _ Escarza I believe was her name.I heard her talking to the other patients in the room and she was very loving.Good job all

Great service and attention from the E.R staff. They did all tests needed to find what was wrong with me. Happy to say I’m ok and was just a minor issue easy to treat. Thank you!

Once again I had to go to the West Kendall Baptist Emergency Room to be seen for low blood pressure and low blood sugar. I’ve been diagnosed with Hypoglycemia/ Addison’s disease for over 7 Months but I go to the emergency when it really gets bad and it’s seems that with all the medications I take nothing keeps in check.So my expectations are for them to help with treatment any possibility come with ideas on how improve my quality of life by doing possible additional studies or procedures that will help. Baptist is incapable of doing that all they do is triage until my sugar and my systems get better which only helps for about an hours an than I start crashing all over again and they refuse to admit me for more tests and send me home the same way I came in.My advice to anyone having to go any Baptist Hospital is to make sure you know that they don’t have the medical staff to solve problems or conditions, all they are good for is obvious condition emergency care. One thing I will give them is that the hospital is clean and pretty...

I was pleased at the level of compassion and professionalism demonstrated on my visit with son. The wait time wasn’t too long considering how many patients they had and they treated my son very well and kept him laughing and smiling throughout the evening.

Upon arriving Thursday night to West Baptist ER, I was in unbearable pain going through a miscarriage. Security, registration and nurse that took vitals were comforting and tried their best to move things quickly for me. As I was taken to a room I was greeted with my nurse Pilar, who was amazing. She was nice, nurturing and tried her very best to make my feel safe and at ease. The doctor who saw me however, Dr. Augustine, he was the rudest doctor I’ve ever encountered, my husband couldn’t believe he was the doctor. Imagine screaming, crying and bleeding as a doctor starts asking you questions and rolling his eyes at you as well as making sarcastic remarks. That was my experience with Dr. Augustine. I think at some point I was in so much shock of how rude he was I stopped thinking about my pain and answered back at him with the same attitude he was giving me. Some doctors not only need medical education but they need bed side manners courses as well. Dr. Augustine maybe a good doctor but as a human being, that night, he sucked! Hope I never get him as a doctor again.

My experience was very positive. From entry point to discharge the treatment plan, physical examinations, testing were thorough and followed INFECTION CONTROL AND PATIENT RIGHTS rules and regulations.One suggestion, follow EMTALA. You have to assess and triage the patient before you ask for insurance!!! Golden rule, triage, stabilize and transfer if you dont provide service needed. Other than that, good job!

Personal was very occupied with each other, looking at videos or chatting. Meanwhile the patients are in the waiting room feeling sick and they didnt care. This is the first time that these happened, usually they are very good, but last night it was the worst experience that I had in the ER.

I was quickly attended when I arrived. The staff was friendly and helpful. They moved me into a room within minutes of completing the registration. The nurse checked in on my progress regularly. The doctor only came in once. I had hoped to see her a second time before leaving. Overall I felt like I received excellent care.

I went in today with a shoulder injury. I was in extreme pain. I was surprised when they sent me to get X-rays instead of an MRI. I’m not a doctor by any means but I do know you cannot see ligament damage on a X-ray. So after waiting the Dr came and let me know I didn’t have any broken bones. I could have let them know that before I walked in. I didn’t go for a broken bone. They referred me to an orthopedic and gave me a phone number to call. So I call as soon as I get a chance to make an appointment and the number provided was for a foot and knee doctor. So after all this waste of a morning dealing with wild goose chase I had to hunt down the right medical group that see patients with shoulder injuries. When I finally get a call to set an appointment, the soonest they can see me would be May 25. I was is so much pain that I drove myself to the hospital how is it possible that the next available appointment would be a month from today. This is absolutely they worst service, I have ever received at any Baptist hospital. I don’t know what has changed, but I can assure you that my experience today was night and day compared to prior visits. My wife went a month ago and had a very similar experience. I do hope someone reads this and takes some kind of action to improve other patients experiences.Sincerely Jose Acosta

The staff at West Kendall Baptist are amazing! They are efficient as well as friendly and compassionate. They made me comfortable and at ease while dealing with a difficult medical issue.

This place is horrible, I went in with major leg pain they did an X-ray then doctor came out told me I was ok didn’t explain what was wrong with my leg but rushed me outta there. I would never ever even if I’m dying would I go back.

ER experience was GOOD! OBSERVATION night shift was GREAT! Had alot of ISSUES with OBSERVATION DAY SHIFT STAFF. Always remember that you treat people the way you want to be treated.

Everyone from the moment I walked in treated me with caring and compassion I want to thank every single employee on this hospital I was very well taken care off ❤️✨🙏🏾

Fast-friendly experience. Unfortunately they couldnt help me. Did give me some pills which help the pain.

Every nurse or technician that helped me were courteous, attentive and comforting.

Every person from their staff was very helpful, nice and caring. It was a great experience even though your reason for being there is worrisome. Amazing doctors, nurses.

Baptist hospital of west Kendall is one of the best hospitals in Miami. They took care of my grandma who is 94 years old and treated her like a queen and the staff and doctors are amazing. Thank you BHWK for saving my grandmothers life!!!

Attentive staff at front and inside. Dr Edgar Martinez excellent. Nurses very professionals. Doris and Laura technicians too. Alvaro and others that I cant remember their names made me feel like I was in my regular familiar Dr office. Thanks to you all.

Staff and Dr. Giovanni were very caring and very professional despite the very busy situation. I give them so much credit for what they do in that environment. Very impressed and grateful.

Thousand % quality of service. Yesterday i was received my surgery, Thanks for the team. Dr Juan Carlos Verdeja , Rebbeca franco and Sandro Díaz excellent attention 💪🔥

Wonderful care! Nurse Ruth is absolutely amazing! & Doctor Sean is also wonderful. Highly recommend choosing this Hospital for emergency care. Well organized, knowledgeable, caring, gentle, and make you feel at home.

Dr. Susana Coronado accurately advised me my condition would likely pass which it did. I was kept advised during my tests. She prescribed a prescription for my ulcer symptoms I had for 6 months and had 3 different prescriptions that didn’t help. After three days on the new prescription I no longer have any symptoms. I’m very pleased with the services.

The ER is usually the last place anyone wants to be, but a knowledgeable and caring staff makes a huge difference. Night nurse Gaby Fontela and Katherine Galeano, Cypress Conde along with a few others that would pass by me, would check on me without being my providers, that goes a long way and much appreciated!!! Thank you all!

Patient care provided was efficient and outstanding. All the medical staff was courteous and professional when caring for my needs. Thanks !

My experience with. Baptist hospital was outstanding. The staff was courteous and professional .

The best atención in this hospital located at 162 Av apt 88 st in Miami, the Nurse Daniel super kind and human, also the x ray tech super nice, the Dr super kind she explained everything to me. Best attention ever. Thank you for take care of me.

Used the ER and had amazing service by great staff. A special thank you to an amazing nurse, Luis, who was very attentive, helpful and comforting.

I went with my father to the ER and we were seen immediately. My father is an Alzheimer’s patient and was treated with so much kindness and the nurse was so helpful and sweet with my father. I always choose Baptist Health because is the best hospital in my opinion. My whole family at one point has been seen for outpatient procedures or for emergencies and is always a great experience and the doctors are always quick to diagnose and treat.

Everyone was great. From the admissions to the discharge. Things moved along quickly and they did their best to get me out as quickly as possible.

Sensitive, caring, knowledgeable, and compassionate, what more can you ask for in a care team for yourself and your child. Thank you Nurse Joao JP Papadelis and Dr. Kobilis for helping my son as we got through his fainting spell today. Thank you for all that you did to help make us comfortable, diagnose , educate, and set up follow up for us. Baptist Hospital of West Kendall and our community are blessed to have you care for us.

I cannot say enough from the people at baptist that attended me with high blood sugar levelsthat got away from my scope…..the staff at the entrance that guided me quickly to the urgent care facility, to the triage area, to the nurse and the nurses, the doctor, the level and attention to details are second to none. Thank you all that worked on me and got mee back by the end of the day and ready to go home. God speed to each of you! Angel Salgado

I had an issue with nausea, and vomiting. Couldn’t keep anything down that amounted to more than 1/2 cup. In 9 days I lost 15 lbs. From the day that I first came in, I never felt like I was being taken for granted. They kept me informed of every procedure, the reason for it, and what the results were. The nursing staff was exemplary also. For most of my 3 days in the hospital, my main nurse was Keydi, but I can’t remember her last name. She was knowledgeable, efficient, and addressed any issue I raised, without making me feel like I was being a bother to them. Staff like her made a bad situation tolerable, and even pleasant at times. I would have no hesitation trusting my health to “Baptist Health” again.

Beautiful loving people doing their best to make me feel better love this place the rooms are clean and big too ! Thank you all for helping me Im still here with live ❤️🙏🏻

If you want to wait 3+ Hours to remove a tampon that may cause Toxic Shock Syndrome this is the place to go! I have been sitting in the bed and when I asked an estimated time they said that the doctors are busy with other patients in more severe conditions. And I understand that 100% but 3 hours is a little much. I definitely think more doctors have to be hired or something because the service has just been horrible update 4 HOURS!

Excellence is The Trademark of Baptist Hospital Emergency Service at 162 Ave in Miami, Fl.That it is my experience on my visit on 6/7/2021.Of special mention is the profesional, competent and amiable attention paid to me by Dr. Ann C Giovanni MD.

I went in because I believed I was having a heart attack yet I was just panicking ... my heart was at 144bpm I felt that it was going to burst. The staff made me feel so good. it was my first time EVER to be admitted to a hospital and they made me feel amazing. Every single person that walked into my emergency room was an ANGEL sent from aboveSo I will forever be thankful for everyone at the hospital ! Made me feel great and helped me so much ! Thank you a thousand times thank you 🙏🏻

Very professional treatment and fast, thank you!!!! We really appreciate it

I went in with excruciating pain. Left the same. No medication at the hospital at least to make me comfortable. I was left in a room with no one checking up on me. A needle in my vein just there with no IV. Dr. Was not very initiative to get to the problem of my physical state. I am very unhappy with the care that u received. No blankets just a pillow. Very very disappointed.

Exceptional care is what I received doing my time there. Everyone was extremely helpful and concerned for my condition. They did everything in their power to make sure I was taken care of and got the diagnosis of what was wrong with me. Thank you very much for everything. I couldnt have asked for any better.

Great experience at the West Kendall ER.Doctors, technicians, nurses, orderlies, security guards were courteous, caring. Best experience ever. Thank you!

They attended me right away, they were very caring and friendly. Your whole staff is very professional and have a heart of gold. We as patients go in with pain or an injury and they are there with you every step of the way. I am really lucky to have received the level of care I needed. From the emergency room to the day I left the hospital. Everyone there is a god sent. Thank you for all you do especially in these trying times. Please to your whole staff be safe and that k you once again