Our experience was amazing with our dog Marshall and the staff at 1st Pets! The wait time was a bit long but that wasn’t their fault. I would have just liked to maybe know where our dog was at in the order, but I’m sure that is difficult to do with cases changing by the minute and a bunch of other emergency vets on diversion. The staff helped calm me down since I was frantic. I knew they were going to help Marshall know matter how long it took! They provided us blankets to snuggle with our dog on the ground, snacks, water, and even a computer for my 8 year old to watch Disney plus on! Thank goodness! It was the perfect distraction for a very stressful evening. I also loved how up front the staff was about cost and helping me find options on how to cover the cost of the services needed. Thank you so much for getting my puppy back to himself!! I will never forget how much the staff of 1st Pets was there to support all of our needs all evening long!

This company and the staff are amazing people who care so much about our animals! Our dog ripped off his entire toe nail and not only did they get him in on a Sunday with no delay they helped and took such good care of our puggle who was in so much pain. They care so much and sent us home with a much happier dog who is healing perfect! These guys are top notch.

From licorices family. This place went above and beyond. The compassion. They went the extra mile. Yesterday was a week. We opened the mail and had a card signed by all the staff that night. You are all amazing. Thank you from the bottom of our hearts .

I took one of my dogs in for emergency surgery. The doctor did a good job with her and she survived a condition called bloat. However, my dog came home and developed a cough. They gave her an antibiotic and a few days later told me she tested positive for valley fever. My other dog then came down with the same cough a couple of days later. They would not give him an antibiotic and to date, I have been having trouble getting them to do their simple job to call in a prescription for him. They were quick to collect and request their money the same day before my dogs surgery ($6,000), plus another $600 for having to bring her in after because of her cough. Then, another $690 for my other dog, which to date has not been given the appropriate prescription to treat him.As you can see, they are expensive and their service is overpriced! I highly recommend anyone to take your beloved pet somewhere else where they will get the care they need. I have a great Vet but what happened to my two dogs happened to be an emergency. I am currently looking for another emergency type place just in case to have one on hand. I will NEVER EVER bring my two dogs to FIRST PET in Mesa, Arizona again!

From the phone call, to being greeted when I arrived, and being helped with a not so pleasant situation, this clinic is definitely 5 star worthy!!!!! The girl who answered the phone was very friendly and very understanding of a sad situation involving a stray dog hit by a car. When I arrived I was very impressed with how clean the clinic was. A very welcoming environment and a very friendly welcoming staff. They were very understanding & compassionate. And willing to help me when no one else would. Thank you 1st Pet Veterinary Center in Mesa. You are A+++ in my book!

Twice I have gone there and had a 3-4 hour wait for my dog to see a vet. The vet tech saw me right away but the veterinarian was in with an emergency. Why don’t they have more veterinarian’s at their locations? There were about 5 vet techs. I will find a different emergency vet place where the vet is available within A 30 minute timeframe

This place is wonderful, ESPECIALLY in an emergency. Everyone remains calm, confident and friendly. We had an above average experience. Thank you!

I came to the Mesa location since the Chandler location was no longer taking new patients. I arrived around 11pm on a Saturday and all of the staff was very nice and attentive. Front desk advised me there was a long wait, but would bring my dog back for an exam. Thankfully, they were able to help my dog out with his issue immediately and did not charge me. It was a quick and easy fix. Thanks 1st pet vet & staff!

We had to take a dog there a few years ago for face swelling. They gave us our options and care for her like we asked. The wait was a bit long but service was good.Last night we had to take another dog for euthanasia because of Lymphome. Poor thing could hard breath at this point. They made sure he was well taken care of and gave us the time we needed with him.

It may be expensive and a bit of a wait but this is the only place we take our pets. The staff is amazing. We took our dog In this past week and the vet that helped us was amazing. When she came in my fiancé and I were on the floor with our dog and she sat down with us the whole time while examining our dog. They brought us a blanket for him to lay on while we waited.

Awful service, extremely high prices, lack of knowledge, no care for your pets. Do not waste you’re time here.

So I have to say the one day I absolutely did not want to do was put my Pandora down. She was old and barely could see hear or get around..I hated making the call and hated to make the decision. But we did and this was by far the best choice we made taking her here. The entire staff was so friendly and considerate and seemed genuine in the sympathy you got. They gave us that extra attention you wouldnt think to get. They made me feel a little better about it all. We chose to bring her for a proper burial and they got her ready for us and brought her out in a cardboard casket with flowers and her paw prints. I cried so hard but they made me feel so good inside. IWas there Thurs. Todays Wed and just now in the mail I got a card from them and lots of signatures.i highly recommend this place for any type visit. Thank You everyone who helped Pandora finally find peace.😭.

Yesterday one of our rescue seniors was acting like he had a stroke. My friend recommended 1st Pet Veterinary to us to take him in for an emergency visit. We have never been to this vet and actually live in maricopa. I called the vet and right away they said to bring him in. They let us know that it may take a couple of hours, but they will get him in right away. When we got to the vet all of the staff were very friendly and understanding. They took our Jojo back and said that the doctor will call us when they have news for us. Not even an hour later Dr. Butler called us to inform us that our guy had a massive mass and it was leaking. Dr. Butler was so patient and kind and informed of us of what we can do. We decided the surgery would be to much for our guy to handle so we decided to let him go. When we got back to the vet all of the staff were so kind and informing. They had a beautiful room for where they do the procedure to put doggies or cats to sleep. They let me spend time with my guy before and after he was gone. I just want to say thank you to all of the staff and Dr. Butler for treating my Jojo and I with so much love and respect. We have other rescues and plan on bring our other guys to them to treat and to do check ups on them. It is worth the drive to have our pets treated with so much love and care. Thank you guys so much.

I have always had good experiences here. I highly recommend anyone with a pet to go here and let them service your animals. They are kind, and loving to my dogs and to me. The pricing is fair and they are not constantly trying to upsell you on things your pet really doesnt need. They really have my dogs interest at heart. I wont go anywhere else.

In Mesa with my mom, both from out of state, to take care of my son & daughter in laws dogs. During our stay,, my mom ended up in the hospital & had emergency surgery. Then...my lil princess chihuahua started acting off. They were able to get me in and most important to me, they let me stay with my baby the entire time (other than x-rays & labs, which is to be expected). My chi is a rescue who has no teeth and I dont know how old she is, but she has been with me 24/7 for the past 5 years. To be able to be with her in the clinic meant the WORLD to me. The thought of possibly having to hand her off to someone was killing me.. Thank you ALL for your kindness to both of us. 💗

Me and my husband took our 12 year old dog here on Friday. They got us in right away to a room to talk to a vet tech. We left after an intake assessment was done and left the dog with them. The price for an assessment was a little high, but its an emergency vet and it was expected. Around 3 hours later the vet called my husband to talk to him about the issues our dog had going on. She seemed very professional and didnt try to push any unnecessary treatments. We were offered blood tests and x-rays but we declined because they were a little pricey. I like that they didnt try to shame us into getting them and that the doctor was very straight forward, honest and compassionate and took the time to answer all of my husbands questions on the phone. We got prescribed some medications and all but one were filled in house. It took a couple more hours after that for our dog to be ready to be picked up but she came out happy and with a cute bandana on. 10/10 would recommend this place.

My husband and I found a stray kitten that we had hoped to keep. Unfortunately, she went downhill overnight and we rushed her over to this hospital and she was gone within about 20 minutes of us being there. Everyone was so kind and attentive to her and to us. I was completely devastated and the staff was so gentle. Just today we received a card in the mail with some really sweet notes from the people there. I’m really touched by how much everybody cared! I highly recommend 1st Pet!

I lost my little guy Mickie a week ago and I would have to say that making the decision was the hardest thing I went through and getting support from the staff was such a great experience. Everyone was great including the Dr., but Shannon took the time to sit on the floor with me while I held my boy and talked about her own pups and things they were going through. She truly cared how I was feeling and was so comforting just being there until I was ready to say goodby some 2 1/2 hours later. Thank you 1st Pet for your kindness and how you truly cared. Karen Cormay

I took my dog there he had a bug bite on his face I was 5 dollars short and they turned him down. I was able to bring the 5 dollars back when I came to pick him up but that wasnt good enough

So grateful and thankful for 1st pet and staff. I tried to find my girl help through vet clinics and other hospitals with no resolve, concern for her or my financial situation and my love for her. I gave up. I could not watch her suffer anymore. I went to 1st pet hospital with her to say my goodbyes. I could not let her suffer anymore. We were greeted with kindness and genuine caring for my girl and for me emotionally. They took her under their wing and got her on the road to recovery. I explained where I was financially and they listened and kept me informed through the entire process. Taking the time to teach me aftercare. We are home together and have our time back to spend with each other. For that I am so very grateful!

They care more about money than they do about your animals and will find any little way to add a few hundred more dollars to the bill. Worse than a bad mechanics. And likely responsible for many beloved animals deaths.

Our female pug, Meg, was suddenly choking on a small fragment from a treat, and we called our vet who referred us to 1st Pet. We had never been there before. Immediately, we rushed her to the Mesa location, and they quickly assessed her situation as critical. They recommended removal of the fragment. After some careful thought, we had them do the procedure. Dr. Butler and Dr. Deer were both excellent in their explanations and taking care of Meg. Im happy to report that the procedure went well, and now we are thrilled that Meg is still with us. We will be eternally grateful to the excellent care she received at 1st Pet. We have rescued pugs for several years, and we wouldnt hesitate to go there again for any emergencies. Bravo to an excellent asset to our community!! Thank you for all that you do.

I called this location tonight because my dog stepped on something in our back yard and was limping and whining pretty badly. They let me know they were at max capacity, but would be happy to take a look and make sure he was stable. They also offered to give me numbers for their other locations if I’d rather go elsewhere. I called the location on Country Club, which was a bit further away, and they said they would be happy to take a look, but there was a 3-4 hour wait.On the way to the Country Club location, my dog started to pant heavily (in hindsight, this is actually pretty normal for him). I freaked out and decided to go to the Southern location. They happily got my information, took my dog back and checked him. When they brought him back out, they said it looked like a possible scorpion sting and to let him rest for the night, with further instruction on if he was still limping in the morning. They didn’t charge us anything, and everyone I spoke with was friendly and professional.As soon as we got home, he was pretty much back to his normal self (of course!). This is my first dog and our first incident, so I may have freaked out a bit too much… but better safe than sorry :)

Took my dog in for an emergency visit since he swallowed a bone whole and was worried about possible complications. The staff was very friendly and professional. Shortly after I arrived, several other pet owners brought their ailing pets in for medical assistance. 1st Pet respond quickly to each pets needs and keep the owners informed about the various treatments.Although I hope never to have to take my dog in for another emergency visit, I am confident if the need were to ever arise, 1st Pet Veterinary Center would be my first and only choice.

When i went to put down my cat after 16 years I was treated differently than what my other cat recieved months before (both being old and dying) For my first cat I recieved two paw prints that seemed to be done with care, recieved ashes with tag and a bit of fur. Second cat I received a sloppy paw print no tag in the ashes and no fur. It seems like they cared about one and didnt the other (the other cat being black i am assuming it is due to black cat hatred in the US since theres silly superstitions about black cats being evil.) I just wish I got the same care with my cat as my parents did with theirs.This was a 5 star review from 3 years ago when my cat recieved great care. unfortunately her last visit was the worst. Go elsewhere.

The staff here is amazing. They showed great care and concern for our girl Maddy. They called and texted us periodically to keep us informed about her health during her time there. Unfortunately, we did end up having to euthanize Maddy due to her health, but the staff were very sympathetic and understanding. They allowed us to spend time with her beforehand and the process went smoothly. After our loss, the staff sent us a card signed by all of them along with her ashes. Thank you to everyone at 1st Pet.

I called for an emergency appointment for my dog because my vet was backed up. They told me to bring him in right away, so I did. After the initial check in I was told it would be several hours. They left us in a room and no one has checked in with us. We have been here for 4 plus hours waiting to be seen. I checked the live action activity on the board online and it says not to busy right now... yet no one can check in with us and we are still waiting 4 plus hoursnow. I can understand waiting 2 hours but 4 hours and NO contact from them at all. I feel like they have forgotten about my dog. Whats the point of proclaiming to be an emergency vet if you arent actually and stuff the people in a room with no contact. No thank you. I will NEVER be back here.

There is no Knight management available you are told to call back during the day when there is a manager available. ( Too many employees wanting to be the boss and no actual boss which is bad for the company) and I brought my pet in the girl just snatched my pet out of my arms like it was a sack of potatoes I thought that was disrespectful and not professional at all no matter what the situation is. I could not recommend this place for emergency service for your pet

VERY kind and sympathetic staff. Thank you to everyone who helped Abi last night. Special thanks to Maddie, Anna and Emma (hope I got your names right) for going above and beyond to squeeze her in and take care of her while she was waiting for treatment. This is such a difficult field to work in. Emergency pet centers are pretty sparse and usually pretty busy. I appreciate all of you and the work you do.

My fur baby Stella. Wasnt sure if bitten by a snake last Thursday night. Friday morning. Swollen up.Took her in quick response. Want to thank everyone for the caring attitude and making us feel at ease.Even in this scary time for us. Stella is now doing fantastic. Back to herself.

We brought our 10 month old, 5 lb Yorkie to the ER on an emergency and EVERYONE was absolutely wonderful. They answered all our questions and concerns. They took the best of care with her and I thank them from the bottom of my heart!!!! Hopefully, I wont have to use them again for an emergency... but I was so glad they were available when we needed them.

I so appreciate the staff at First Pet for helping me and my family transition through the illness and death of our beloved kitty. They gave us the information we needed to make decisions regarding his care and end of life. After his diagnosis, we needed more time to say goodbye, so the doctor administered pain relief and kindly allowed us to bring him home overnight before returning for the euthanasia procedure. Being able to see him in his home, pain-free, for a few precious hours left us with sweet memories and strength to let him go. Thank you, First Pet!

Quickly diagnosed our Bella Boo with pneumonia. Shes comfortable at home, slowly recovering thanks to all your help.

Just moved here and have a rescue with Addisons, we transferred her care here and couldnt be more pleased with how they conduct the business. The tech was really pleasant and she was in and out in record time for a great price!!! Thank you!

We are on vacation and had to take our dog into 1st Pet Veterinary Center in Mesa. From the time we called in until our dog was released, we received excellent, kind, caring service. Dr. Butler saw our dog and thoroughly went through the results of her findings. She explained the tests and next steps we should take. We feel they took very good care of our dog and would definitely visit 1st Pet again if the need arises. Thank you, Dr. Butler, and the staff!

It wasnt a good experience. We took our pet in because he seemed like he couldnt catch his breath. When we got there they told us we had to drop him off and it would be 4 - 6 hours. After 6 hours we told them if he hasnt been examined that we want to bring him home. Then all of a sudden he was finally being examined. They put us in a consultation room for another hour. While we were in the room received a call that we could come in to pick up our pet. They forgot we were in the room. In the meantime we sat in the room and heard our dog barking for 45 minutes straight.The veteranarian came in an hour after we were in the room and gave diagnosis and we were finally discharged. It was a $200 examination that I truly dont know if it was done because everything was behind closed doors. My concern also was in that 6 hours was he let out to use the bathroom or drink any water. He was very thirsty when we got him home then slept for about 10 hours.Myconcern is leaving our dog was not the same for 24 hour

Even though the emergency care was extremely busy, both the vet and front office staff made sure to reach out to me by phone and keep me updated on my cat and explain that it was taking them a while to complete her care due to the high volume of patients. I really appreciate the time they took to make sure I knew that my cat was being taken care of and was doing well while I waited for them to finish caring for her and getting her ready to send home. Thank you so much for your caring and support!

1ST Pet Vet Mesa has saved our boy dogs life with quick action that was spot on and without them, our buddy Scamp would have died. They arrainged for us to see a specialist after his emergency care. The specialist provided us the knowledge to care for Scamps condition. Its been almost a year since the emergency, Scamp is doing great!Scamps sister, Bella, is a patient at 1st Pet as well, she gets great care too. Bella is seen for blood checks and eye issues. The staff knows that she is nervous of any clinic and they do a great job of keeping her comfy during her exams.many thanks to the whole staffKatie and Terry

This is the second time I have brought a pet here. I absolutely love the way everyone takes care of the pets. Very friendly, caring and professional. Also the company is military friendly, which is a HUGE plus as well. Thank you for taking care and fixing my pets when needed. I am thankful that you did not turn my pet away as other facilities have done in the past.

I would not believe anything this office tells you. Their proceduresneed to be reviewed/changed. We got there at 6 am, put in waitingroom and a rep came right in. asked questions about the patient, then told us one doc was in surgery and the 2nd doc would be in @ 7am and would beable to see us. At 7:30 another rep (dont know any names, were not given) came in and told us it was going to be another 2 hours. So we were misinformed the 1st time. Very poor communication within this office.They should also remove EMERGENCY from the front sign.

Thank you 1st pet Veterinary for always taking good care of our family. Youve saved our pets lives, cared for them and loved them. Today we regretfully had to put down our 13 year old Lab. They were compassionate and thorough and our guy did not suffer at all.. he went peacefully and we thank you for that. I know Ruger thanks you too, and now he is pain free. Thank you

My dog received wonderful care when she was very ill. All the staff is helpful and caring.

We took buddy in yesterday for a urinary/bowel blockage. The girls that greeted us initially were very nice and answered all our questions but we needed to talk to the doctor. She called us back, finally, because we were sitting outside waiting. Tells us that they can fix him, but it would cost us $3-4000 and theres no guarantee that it wouldnt happen again. We dont have a lot of money, so we asked about other options. $1200 was the best we could get without 3 days in the hospital. Im on disability, so I cant afford that much. She said the only other option was to put him to sleep. I wanted to take him home with pain meds and keep him comfortable until he goes. They wouldnt do that. They said he needed to be put down today. I was very reluctant but kind of agreed, since nobody was on my side. We spent time with him before it happened, which was good. Dr death butler came in, and the first words out of her mouth were, put your masks on please. I said why, theres nobody else in here. She gave me the dirtiest look and acted like she was going to leave. Anyway, we started the process and she said that the first part was to put him to sleep but still be alive. That never happened. She did the first one, then the second one right away. Buddy died with his eyes open and his tongue out. No compassion to even let him close his eyes and sleep first. Then she just left the room. No sympathy or compassion. Its sad and pathetic to know that your ability to pay, or not pay ridiculous amounts of money for your pets care is the deciding factor in whether they live or die. DO NOT TAKE YOUR PET HERE! Now my best friend is gone because I couldnt afford their outrageous prices. Even putting him to sleep and cremation was over $700. RIDICULOUS

We took our beloved family member Sammie Lynn after fighting lymphoma cancer to First Pet. They were very understanding and compassionate. Although it was one of the hardest decisions weve had to make it was the humane thing to do. Thank you for your humanity and making the process as possibly painless as possible. She was such a good girl the best. If only love could have saved her; she would have lived forever.

They are AMAZING! I love how much they care for the pets and make sure everyone is comfortable.

This place was so wonderful and treated my cat to the best of their ability. She went in with something that needed to be addressed, but since it was non-emergent, we had to wait awhile. My cat was there almost 20 hours, but the staff did a wonderful job keeping me updated along the way and even called in the middle of the night when they were preparing to see her. Overall, great experience and my little fluff ball was much happier after being treated!

A friend came in to have her dog treated for a head wound. After speaking to family, they decided they wanted to go a different route for treatment. Minutes after dropping him off, she went back to pick him up and they had told her HER DOG DIED. Turns out he was fine & confused her dog with another (multiple times) within the short amount of time he was there. After that traumatizing experience & absolutely no treatment given whatsoever, they refused to refund her $200 that she paid for the initial appointment. Poorly handled and VERY unprofessional.

I had been to the chandler location for my previous dogs and had a great experience. Tonight I decided to bring my puppy in because his eye infection was getting pretty bad and I couldn’t get an appt for awhile with my normal vet. They were so awesome about listening to my concern about his infection and took my dog Cooper back so quickly. It was very nice that I was able to leave him and go home since it was a long wait and very late and I appreciated being able to go home and get a little sleep knowing my dog was in good hands. I also really loved that they sent me frequent updates on Cooper and told me that I could call or text if I wanted check on him. I knew that it would not be cheap especially since I was doing the emergency route but I really loved that they were so transparent about the cost and exactly what I was paying for. I also loved that the doctor called me personally to speak about the plan of treatment. The staff has really been so kind and great with communicating. I can tell how much they love and care for all the animals and they made me feel that they truly understand what it’s like to be a pet parent dealing with something like this.

Everyone at First Pet Hospital did an amazing job helping my dog Rose, and her parents. The staff is extremely caring. I appreciate their patience in answering my questions, and helping me to understand what I needed to do to care for Rose after her diagnosis. Do not hesitate - especially in an emergency.

Good attention to the details of my dogs illness. Yes, Lady Liberty did quickly recover. Great job team.Always Delighted!

I would like to make mention that my previous experience with your company vs our most recent visit, we’re night and day! The last impression I had was not good and I never wanted to come back. This time (years later) I was so grateful to have gone to this location. The staff was so friendly, so professional, and really put my mind and nerves at ease. They took the best care of my poor girl who broke the end of her tail and needed that portion amputated.However, one area for improvement for the COMPANY (not the staff at this location) is affordability, and offering various payment options. We had to pay $1800 all upfront, unless we wanted to apply for a credit card. I was grateful I had the ability to pay for this upfront, but I truly don’t believe that this is the case for most families especially during a pandemic and financial crisis. I think there is big room for improvement in this regard.I would highly recommend this location and staff at 1st pet on Higley and Southern. They are so helpful and compassionate. Thank you!

Taking my dog to the emergency vet was a stressful decision to make, but I knew he was going to be in great hands once I got to 1st Pet. I could tell the staff was empathetic of my situation and that they loved the animals for which they cared. Although I hope I never have to bring one of my fur babies back to an emergency vet, 1st Pet is where I would definitely take them if the occasion arose!

Beware of this place after I got a blood test for my Rottweiler the vet never even told me about the foods that raise red blood cells wanted to put my dog down she said he wouldn’t live through the weekend here it is a week later and he is doing much better now that I went online to find out the foods that increase the red blood count

I cannot say enough good things about this clinic and Dr. Hineman. We came here under extremely sad circumstances, and they were the closest 24 hour clinic that had good reviews.We had taken our baby girl to another clinic earlier that same day where they did very little to nothing to help. They made us think she was just dehydrated and maybe had an infection. Things got very bad within just a few hours after that, and we rushed her to 1st pet. Within an hour of taking her to 1st Pet, we knew what was going on. Our baby passed away sadly at their clinic, but I’ve never met such wonderful, compassionate people at a vet’s office before. They did everything they could to ease her passing. We’ve been devastated at losing her, and they’ve gone above and beyond in every way possible for us. I literally cannot say enough about the things they’ve done for us since losing her. I already pulled the records from our previous vet for our other cat and have setup an appointment for her here. I wish we would have found this place under happier circumstances, but I’m happy it was them that we found in that moment.

I want to start this review by saying that the front desk was very kind, and very helpful. We brought our senior dog in yesterday who was suffering from heat stroke. Upon arrival they said they needed a $900 deposit before they could start helping him. We were told this would go towards anything he needed (and mind you I understand pet care is extremely expensive) we decided to pay it to proceed, the doctor told us we could leave and he would call us with updates, the first update he called with was a suggestion that we should euthanize because “one of his kidneys shut down “momentarily” and he wasn’t sure if he was going to make it because of how severe it was, we asked if we could wait for a while and base our decision off of his current status, he said “yes absolutely we would like to keep him 24hrs to monitor and treat him” they told us it was going to be $2800 for an overnight stay. So when we told them we didn’t have $2800 we asked if we could take him home for a few hours and then take him to a regular vet that takes payments first thing in the morning, they stop being as urgent with updates and when I finally picked him up he looked really good and perky they told us that we could follow up with a regular vet in 3-5 days instead. So now I’m confused on the severity of my dogs health, and the different info I’m getting seems very mixed. Again I would like to say that the front staff was extremely nice and helpful. Thank you to them again.

My dog buddy was taken in and diagnosed with parvo, I was charged 1500 for the first night and told it would be another 1500 for a second night. I was then asked to pay the first 1500 in advance and once that was paid they then told me it would be an additional 2400 for the second night. I wish I could put a picture of the quote they gave me and post it. These people are crooks, I just want my dog to have a fighting chance and all they care about is those dollars, I took buddy to a second doctor to get him looked at just to find out the doctor at 1st pet was lying to me the whole time, he said oh hes perking up and one more night should help alot. Well the second doctor said hes is such bad shape that we should consider putting him down. Really? What was 1st pet thinking or doing, you do the math. 1st pet is a joke and I urge you to reconsider before taking your loved pet to this place

I wish I could rate less than a star. I took my dog to get check out from a bite and decided to pick him up before they were able to take a look at him so I could take him to a different vet. (My mom freaked out on me when I told her I took him here). I went to pick him up and they “accidentally” told me my dog was dead and got him mixed up with a different dog. Then still charged me $200 for literally doing nothing and traumatizing me. For more details on my story you can visit my tik tok @moodytricity my story is already at 354 thousand views!

Its a very busy and efficient place also very expensive. They do what they r suppose to e valuation of ur pet and tell u so u can make decisions as to the type of care u wish to do.

My little man has gone here for his vaccines and they were so great with him, which put me at ease and he loved all the attention!

My puppy had an allergic reaction. 1st Pet was very responsive, thorough, and acted quickly to get him out of his discomfort. I did not have an appointment on a late Friday afternoon, and only waited about 15 minutes have him initially evaluated. A few minutes later they suggested I go home and try to relax as they monitored him. A few hours later he was back to normal. Fair pricing for 24/7 emergency care.

Love this place i came in a hurry that i was scared and they made me feel safe and relieved. if i could give this 100 stars i would i came her at midnight and they were so patient and caring and just an overall amazing place thank you so much for your amazing staff !!! 🤩

Amazing place! Took my liitle dog there after hours, they all were amazing! The Dr even called the next day to ask how Gracie was doing! I will for sure be going back! Just so amazing!

Dr. Lindgren is always, kind, polite, patient, open to answering all our questions, also supportive in considering all aspects of treatment and the related financial aspects. So is the staff. We take all our pets for a long time to 1stPet nowhere else.

Took our kitten in and they said it would be 900 dollars for treatment and they hadn’t even seen what was wrong with cat. Told them rescue I got it from thought it was fib and they went in and came back couple minutes later and said yes it is and charged me 680 dollars for euthanasia and cremation which seemed high but agreed because had crying daughter there. Went home and checked around and everywhere else seemed to be around 150-200 dollars for same service. Might want to shop around first and save a lot of money

They were so gentle and thoughtful with my dog. They gave great at home exercises so it’s not just about selling the other services. They spent a lot of time with my pet, it was not a generic meeting, it was all specific to my guy.

In the time of COVID I feel that the staff and doctor provided the best care for my dog. When I called for an appointment they were quick and efficient. When I pulled into the parking lot and called to let them know I was there, we didn’t have to wait long for them to come out too collect him for examination. We also didn’t have to wait long in the car for the doctor to call me back and discuss my dog’s problem and treatment plan. Soon after they brought my dog back, along with the medications that he would need. The whole ordeal lasted about an hour. I clearly wasn’t the only person there needing service for their pet as I saw many others in their cars waiting like I was. Still, with so many pets there, it was quick, efficient, professional, and so easy. I feel grateful that this office is nearly across the street from my house and I will recommend them to all my friends and neighbors to go there.

I just want to share my experience with 1st Pet this week, which was overwhelmingly positive. We thought our pup had eaten something as his stomach was distended and he was throwing up. My regular vet was full so I had to call an urgent care facility. I called 1st Pet and the employee told me that while they were currently on bypass due to workload, they would see my dog because they thought it was urgent.I brought him in, and before I was done filling out paperwork they were bringing him out. They checked his vitals, determined he must have gotten into food and overate (which I found out later he did) and did not charge me a penny for the visit.Very professional and very caring, I appreciated that.

I had a 9 week old puppy who stopped eating, drinking, and even moving within a span of about 48 hours. I had no idea what was wrong but it was clearly progressing quickly so I was having a full anxiety attack by the time that I got to the clinic, and everyone there was so amazing at managing to put me at ease while also making sure I knew that they were taking this seriously. Within less than a minute of me pulling into the parking lot there was a staff member at my car to take her in. The staff was super nice, they were diligent about calling me with any updates, and were up front about the cost associated with everything that they were doing. There were no surprise charges when all was said and done. They had my baby back to normal within a span of just a few days! And they followed up after I brought her home to make sure that she was still doing well, see if I had any questions about her medications, etc. This seems like one of the few emergency clinics that is really run by animal people. I would recommend this place to anyone.

My wife dropped our 2 year old cat off here on Saturday at 1:30 pm due a cut on his neck really deep and they text this morning stated they couldnt get him in to see a doctor. So never take my animals here again

These place is horrible! My 16 year dog had to be put down and the first time they euthanized her it didnt take because they had put in the needle wrong so I had to go through it a 2nd time. They also gave me the wrong urn and now want me to pay more due to their employees error for the correct one. They didnt even document her chart correctly. Whitney the Office Manager treated me with so much disdain and rudeness I just finally ended the call. Tell everyone you know to never, ever use these Vet Offices! They dont care about you or your experience with them to make things right. They just want their money and I was dumb enough to give them $505 of mine for a botched euthanasia and the wrong urn!

I was so impressed with 1st Pet!!! First of all the place was immaculate! The room was quiet. There were other people and pets there, but we never heard a peep! The vet assistant that saw him first was really great. The doctor was fantastic. We had to have Xrays taken and the doctor was very forthcoming about the results. They did a follow up call and then the doctor called with the results from radiology. While our little guy will need further treatment, I am so glad that we took him in and that we know where they are and that they are open 24 hours for future reference. I cannot give enough praise for a great experience, even though our little guy was hurting!!! Thank you !!!!

Outstanding service! This was my first time ever having to take a pet into the hospital. I was emotional and concerned with Roscoe. The staff from the first phone call, the reassurance of the front staff and great customer service, to the highly professional Vet staff and doctors for making this experience the best. Every phone call I made was handled with patience and understanding. There was great communication in understanding what was wrong with Roscoe and reassurance that I could call anytime for an update.Thank you to the entire staff for making this difficult time met with professionalism and care.

Dr. Brock and Vet Tech Nicole were incredible. We really appreciated their thoroughness and attention to detail for my elderly chocolate lab. We also appreciated Dr. Brock wanting to check into my labs history and records with my previous vet. We never felt rushed in our appointment and felt that she was a great communicator. Both Dr. Brock and Nicole really seemed to care about our fur baby. Thank you for a great experience!

When you have an emergency the last thing you want to hear from an ER vet is that they cant see your dog thats had a seizure. Telling them to call their other location another 20-30 minutes away makes it even worse. Its unfortunate that I had to take my senior dog to a completely different ER vet that wasnt as close but in the end it was better because another ER treated me & my dogs end of life situation far better than 1st Pet who didnt care.

I would never return to this office and highly recommend others do not go here. I arrived Friday evening with my French Bulldog who had been choking on his food and was struggling to breathe and vomiting bile. The tech brought him in the back and was explaining to the doctor what had happened and told him I performed the heimlich on him at home and said “dramatic”. Any responsible pet owner would have done the same thing. Another doctor came over and they were saying my dogs name and he wasn’t looking at them because he was obviously very scared. They then started laughing and joking about how maybe he is deaf and because he’s a frenchie, you never know with them. When the tech brought him back in the triage room, I told him I heard everything they said about me and my dog and his face was shocked. He knew immediately that it was wrong to have acted that way but tried to play it off and back track. I understand vets build tough skin and see a lot of terrible things, but at no point is it acceptable behavior to talk badly about a pet owner and joke about their animal that’s in distress. I’m truly disgusted and hope no one else is treated this way especially in an emergency situation.

Kayla was amazing! She usually works in Chandler but she was excellent to work with. We got lucky she is working in Mesa today!

We took our dog there on Mother’s Day and the staff was so kind and helpful. I highly recommend.

This place is great, unfortunately I had to put Mack our bulldog to rest due to a illness and the process at this place was very comforting and the entire staff was so professional and caring, I will not hesitate to return if I ever need a emergency veterinarian, They even sent out a card with different messages from staff members sending condolences, thank you for everything

They refused to care for my pet, the under trained front desk staff, to the absolutely most rude and sarcastic vet techs Ive ever encountered. If you care about your pets well being I highly suggest going elsewhere. As long as the current director is in place this vet hospital will continue to go down hill

Dr. Butler is just absolutely amazing in explaining everything and making sure to provide best care possible! One of the kindest people and best Veterinarians Ive had the pleasure of interacting with!

Extremely helpful over the phone during and after my dogs pregnancy. Thank you guys so much for the help, I was stressing so much lol but you guys helped fr.

The care that Channy received yesterday was awesome! When I told her we were going to therapy, she was very excited and upon arrival, she was anxious to get out of the car and into the clinic. From the outset she was apprehensive but the change I saw in her yesterday was wonderful!

Im truly thankful for 1st Pet they helped me when no one else could. Thank you so much.

I took my kitten to this place a few days ago and they kept her for one night and she died after she came out the hospital and they’re trying to make me pay $1300 for her even though she’s already dead:/

They were not rude over the phone but when I called I was told wait time was only an hour. Once I got there I was told again it would only be an hour wait. They brought us to a room after sitting in lobby for about 10 min. and then we spent over 2 hours in a cold room with no communication. After 2 and 1/2 hours I called a vet around the corner and made an appointment to be seen right away and left. The only reason I give 1 star is because later when our dog passed away my husband brought her there not knowing it was the one with bad service earlier as it was late at night and our dog died as he laid her down and they put her in a box and didnt charge us. They really need to get more employees or stop letting so many people in, its better to turn people away than make them wait 2 plus hours for their dying pets to not even get care.

Professional, responsive emergency vet service on a weekend! Very happy with 1st Pet Veterinary Centers- will recommend.

We brought in our Saint Bernard for a groin issue on a Monday. We had to drop him off due to Covid restrictions in place and we couldn’t stay with him. We got a response from Dr Cogan later that day telling us that we could bring him home and monitor him without any additional treatment needed at that time. He prescribed a anti inflammatory and doggy aspirin.The following morning our dog woke up with a huge blue spot on his chest and red itchy, flaky skin under that area of his fur. We searched high and low for something he could’ve gotten into in our home but nothing showed up. I immediately called 1st pet to see if it could be a reaction to the meds. I didn’t get a call back until 2 days later where they said it was from chlorhedex. The receptionist didn’t know what that specifically was so a tech would need to call back to explain further.They didn’t call back until 5 days later - after more outgoing calls to their office - that chlorhedex was used to treat the itchy and patchy skin when he was at his office appointment. Dr Cogan nor his team never asked if they could treat my dog with this mediation (and I didn’t release them to treat without consulting me first), and he never mentioned it on the two calls I had with him on the initial day of appointment. I asked the tech what would be needed to treat the area and she told me I’d have to bring him back in for an emergency appointment because they had no available general appointments, and we’d be responsible for the paying for it even though they never communicated this issue in the first place - even though they treated it while in their care!!!!I have never received such inconsistent information regarding my pet and I will never take him back to first pet again. I’m so disappointed in the lack of communication, and that they wouldn’t tell us exactlyWhat had happened during his office visit. This all occurred at the 1st Pet Mesa location

DO NOT COME HERE!!! GO TO VCA INSTEAD!!!Our family had an emergency with our dog not feeling well so we went straight to them and they took a temp and sent us to a back room where we were completely ignored for over 4 hours with not one person updating or checking on our well being or anything. I decided to ask a person on a time frame or to see if there was any staff available and was told it could be another 6 hours with no explanation or apology I decided to leave. It was a waste of time and highly inappropriate and lazy to say the least.

24 hour pet emergency clinic, except at 11:00 pm?? I called the clinic 15 minutes before and the receptionist who clearly doesnt know or care about pets, told me theyre open and to call when I got there. 10 minutes away, I was the only one in the parking lot, it looked closed...I literally knocked on every window because my dog was so sick! No response, no answer. I then drove 35 minutes away from the 1st pet clinic to another clinic who absolutely took excellent care of my dog and it wasnt a 1st care Pet clinic! I will tell you, 1st care, did not take FIRST CARE OF ME OR MY PET! Sadly, I was the only one waiting in the parking lot....I guess, nap time was more important to them?

Overall a bad experience with this place. Although my cat was seen, after he sat there for 10 hours, no exaggeration, all they did was blood work and tests to see if he had any diseases, thankfully not but did have an infection so they gave me antibiotics and said hed need them twice a day for 2 weeks, 3 weeks if hes doing good on it. They didnt even give me enough medicine to last me 2 weeks and when I called back to get a refill they supposedly said they gave me a paper that said they would need to see him again so charge me another $500 to get a refill on something that they should have given me enough of. So they wont refill the antibiotics they know my cat needs, they suggested I make an appointment with another vet which will probably take at least a week or two to get him in, while hes not on medication to get him more medication to put him back on medication, does that make sense to you because to me it seems a little ridiculous.

I would like to express how disappointed I feel and how sad it is coming to a place with no compassion and no principles that only cares about how much money they can get from you and if you can not afford their service they offer to put you pit down or go home and figure it out on your own. They don’t take the time to offer people other resources or places more affordable for the ones with no possibility to afford their ridiculous prices or options to care for your pit . Please remember that you mission should be saving life’s or to be compassionate to the patients and to their owners, you are dealing with life’s.I paid you 1200 on my visit you stated my dog needed surgery that would cost me 9000 and if there was no money to pay my option was to put my dog to sleep never did you care about my dog wellbeing or peoples feeling never offer other more affordable places or any other more reasonable resources. I found another place the next day where they provide the same service for less than 10% of what you charge me. My pit and I were treated with dignity , compassion and respect and they provided the hope and comfort that we needed at this difficult and emotionally painful times..... I also heard the same story from other person that you offered the option of putting their pit to sleep because off unavailability to pay your high cost treatment, their puppy is alive and healthy no thanks to you but to the fact that’s they left your business and found a better place that safe their puppy. Shame on you.

I went in with my dog scared, the team was there for my dog and me. They helped me instantly feel comfortable with their team and the care they were providing for my dog. Everyone I interacted with while there and even the next day seemed genuine and caring. I would recommend this location every time! Thank you for caring for my dog and helping me feel he was in good hands the whole time he was with you!

I had to make the heartbreaking decision yesterday to bring Duke in for euthanasia due to cancer taking over... his normal vets office was Terrible... so I just drove straight to 1st pet ... I called from the parking lot and let them know what happened... even though their parking lot was PACKED, they brought both my dad and I inside with Duke immediately... handled everything with extreme kindness and did everything to make it as easy as possible knowing it was heartbreaking. They let us take as much time we needed... even laid a fuzzy blue blanket on the floor so Duke passed comfortably..and in my arms. I cant express how grateful I am to the vet and vet tech who helped us yesterday. I will never forget the compassion you all showed me and my precious Duke. Thank you from the bottom of my heart.

I had to make the heartbreaking decision Wednesdaynight 11/11/2020 to bring my Zack in for euthanasia due to MCT bleeding.. I called them to ask about the emergency services they give me info and say we will be waiting for you guys. my husband and I drove to 1st pet ... their parking lot was PACKED we got help right away, they brought us inside with Zack immediately... handled everything with extreme kindness and did everything to make it as easy as possible knowing it was heartbreaking. They let us take as much time we needed... laid a blanket on the floor so Zack passed comfortably.. I cant express how grateful I am to the vet and vet tech who helped us Wednesday night. I will never forget the compassion you all showed me and my baby boy Zack. Thank you from the bottom of my 💖 i will never forget how good you guys are🥰Thank you so much ❤ 💓 🐕😇

The vet was so wise on my cats care and put me at ease after I had a few rough run ins with other vets and a medical emergency a few weeks prior w my cat. The vet tech was so sweet. My cat was barely afraid and she’s afraid of everything and everyone that isn’t me or my boyfriend. They truly gave my cat a new start when other vets were giving up on her. Here we are, a few weeks later and my cat is doing amazing! Better than I could’ve asked for. I blame God and 1st vet for the amazing turnout. And my cat got a card in the mail from them the other day too! :)

1st Pet took excellent care of my baby. After experiences at other hospitals this by far was the best. They were very attentive and communicative making the process just a bit easier during these challenging times of Covid. The staff there despite how difficult their jobs are, took the time to communicate with me in a timely fashion and show empathy and compassion. I would highly recommend them to anyone that needs medical attention for their fur babies.

Ive had to call first every day to get results for my dog who was pooping blood. They tell me theyll call back soon with news and Ive yet to hear from them as of this review. Its been 5 days. I appreciate how much they care.

1ST Pet is the absolute best! There is no way to make an excellent experience better unless it comes with a glass of wine? LOLThanks again 1st Pet!

I only wish it was a tad bit less expensive, and scheduling a non-emergency visit wasnt always 2 weeks to a month out.Although I think thats only a testament to the quality of care that its always booked up. Dr. Brock and Dr. Hohnbaum are excellent Vets who seem to truly care for my pets well-being. They always provide options tailored to my budget. They also do not hold back treatment options just because it may be too costly. They brought my dog back from a very bad case of Valley Fever. If it werent for them, I likely would have lost him. They are truly great, and I sincerely thank them everyday I spend with my dog.

Unprofessional! Never again!I had a great experience 3 years ago. Quality of care really took a down turn.Dr. Sanchez never called me! I called 3 times asking for an update! The stated they called me. No voicemail and no missed call. This is very easy to prove.Dr. Butler, if I I don’t want to give my dog Neurontin, why is that a problem? I accepted the muscle relaxer but then you refused to give him anything at all! Why?