Going to This location is always a positive experience. My previous purchase of new glasses was 3 years ago. When I went in last week I recognized at least one of the technicians from 3 years ago. I was amazed and impressed. This must be a great place to work. I am on a strict budget and I was shown many options that fit what I can spend. I went back today to look into the purchase of prescription sunglasses. Expecting them to be another $300, I was pleasantly surprised to find frame options that ended up only costing $199. I was so happy with both purchases. Keep doing whatever you are doing at this location. Its working!!!!! Thank You.

Melisa was awesome helping me find the sunglasses that would work with my script.. Thank You!! I do appreciate it!

I wish I could have given five stars but continually having to call up there to find out if they finally received my daughter’s glasses that should have taken no longer that two weeks, I won’t. The few times we called the store no one could give me a straight answer on what the issue is, other than they don’t have them and don’t know why. At least find out exactly what the issue is and tell us.

Great staff! Melisa was wonderful and super knowledgeable she explained everything with patience. Would absolutely recommend! They are so great you don’t even notice the construction they are working though which makes them even bigger rockstars!

Amazing Experience. Christopher assisted me. Fast, knowledgeable and no charge. Just smiles and the help we need. Go here!

Everyone at the Largo Mall location was extremely helpful and courteous. I visited on 8/27 in order to request an insurance replacement for my Versace glasses, which unfortunately were made into a mangled chew toy by my puppy, and the two representatives who assisted me were very courteous, putting me at ease about the process and providing quick, efficient service. I probably spent no more than 10 minutes in the store and all of my concerns were addressed and objectives were met in a satisfactory manner. Thank you to the two employees who assisted me yesterday...it is because of experiences with great representatives like them that I will continue to do business with this LensCrafters location.

My nephew loves his sunglasses. We didn’t buy them at LensCrafters but they put in 2 new screws to fix them for him and they did not even charge us. Melissa is very kind, talented and extremely helpful. We will go there for any of our eyewear needs.

Here on vacation, and my lens fell out. The whole staff was extremely friendly and helpful. Sharon quickly fixed up my glasses. I will definitely be telling my friends about this place. Thanks again !

Ive never been to a lenscrafters before. I needed my glasses fixed. I was welcomed kindly as soon as I entered the building, which is under construction. This crew was working so hard , with such positive attitudes in an uncomfortable work environment. Sharon was so helpful, quick and kind. She fixed up my glasses and honestly, just made my day better. I will definitely be coming back to this location. Thanks again Mel and Crew. Sharon. You’re great. !I’ll be back!!

I came in for a repair on a pair of glasses and Sharon was amazing! She cleaned up my fogged lenses and adjusted the frames. They fit so much better now! I Highly recommend Sharon for glasses repair.

I took my mom to this location back in January of 21 to get a new pair of glasses as her old ones broke. We were greeted by the staff on the floor and they assisted her in picking out a pair of frames. The CJ and Sharon (the 2 who helped us) were nice and professional. We had some additional errands and they said it would be a few hours and would call us when the glasses were ready. The store called later that afternoon and we were able to get back and have my mom try on the glasses. She have been very pleased her glasses over the past few months.

I was very pleased with my Lenscrafters experience. Dr. Afsordeh and everyone I encountered was friendly and professional. I received a comprehensive eye exam and was fitted for the frames I selected. I look forward to receiving my new glasses.

Went in for an exam and new contacts. It was quick and easy! Josh and Danielle were both very knowledgeable and helpful.

I’ve been going to the Largo location for sometime now because it was close to my work. Ive recently changed job and am no longer working in Largo, but will continue to go to this location because of the great experiences I’ve had. Dr. Young took his time with me to make sure I got the right contacts for me and even took the time to follow up with me several times to answer some questions I had. Sharon was a big help in picking out frames and getting them properly adjusted.

Never disappointed with LensCrafters. The personnel are very professional and helpful in helping me select my frames. Have been using them for years and will continue to do so.

I popped a lens while cleaning my glasses this morning 10 minutes before a meeting...ugh!I feared I may need to leave them at LensCrafters to be repaired.I walked in and was immediately helped by Sharon. She was friendly & patient as she removed the impromptu eye patch I made to get thru my meeting. (Arrrrrr) Sharon fixed me up in no time!Kudos for such great service!!Much appreciate the continued great service!Signed,Pirate Shay

I had the best experience here with Christopher! My Pucci glasses broke and he fixed them for me super fast!!! Thank you Christopher! And the entire staff was so nice to chat with at this store!

Called before I came up, I asked if they would put new lens in my glasses, of course we can come up. Not to mention I have been coming there for over 10 yrs, Ive bought many pairs of eye glasses. Long term customer..... Bottom line I was told if I dont buy there glasses they dont do it. They only do drill mounts on there glasses. Sales tactics. I have spent thousands over the yrs with then. Never again will ever refer anyone here . They could looked my name up and seen that. Zero help.

Staff is awesome! Went in and ordered a pair of contacts! Checkout was quick and easy, and Randy was helpful !

I literally just walked out after waiting for an hour and no one said a word.I came to LensCrafters on Ulmerton last year and got a prescription for eyeglasses and contacts. I waited for over an hour, and then the front desk associate came and politely asked me if I wanted to reschedule. I said no. I waited another 30 minutes and then finally got in to see the doctor. Then, they overcharged me despite me telling the associate my lens fitting was included in my insurance. A few weeks later I had to come back by and pick up a handwritten check for them paying back the overpayment. Then, I ordered glasses online using the prescription I’d gotten, and it turned out it was wrong (confirmed twice with glasses that gave me an instant headache).Even though I lost my frames benefit because of the incorrect prescription (I wasn’t able to get the prescription corrected and glasses ordered by the end of the year) and this store has stated they will not do anything about it, I’m back for a correction.Today, I sat in the office and waited for over 45 minutes for the second time despite having an appointment and literally no one else being in the store. The staff seems like they sort of try to be friendly, but I’ve felt rushed every time I’m in here. The doctor I saw is nice and seems caring but somehow my paperwork is wrong.Anyway, it’s a lost cause and that’s why I just walked out.

My husband and I are super happy with the quality of professional service Joshua, Christopher and Melissa provided us… such warm, friendly people! The selection of eyewear was extensive. We are also very glad they accept EyeMed insurance.

Cierra, is the best. There aren’t many people going out of the way. She is an Absolute example of how Great Customer Service should be. Thank you for all that you did.

I’m a frequent customer to this store because the staff are wonderful. Melisa has a smooth operation and the service is the best!

Excellent staff. Thank you Dr. Young for helping me today.

Staff was very helpful and friendly. Not a long wait time, was in and out in just a little over an hour and that also included the purchase of a new pair of glasses. 🙂

Evan was terrific! Very professional, helpful, kind and knowledgeable. I was there 2 years ago and did not like the experience at all. The only reason I came back is that my info was on file there. I am SO HAPPY that I did. Every one from the front desk, to my technician, the Doctor and especially Evan answered my many questions. The entire staff were all so kind and helpful. I was able to keep my anxiety to a minimum. THANK YOU!

Could not have been happier. Everything was great.The People, Doctor, Service everything was 110%.One of the best experiences I have had in a long while.

Always friendly and willing to help! A great location!

I came in on a Sunday after my nephew stepped on my glasses. I was ready to have to pay to have them fixed since it’s my only pair I have at the moment. I was greeted immediately and told the gentleman at the front desk what I needed. He told me to go have a seat near the lab and someone will come out when they can to take a look at them. I asked him how much it would be to do this since I did not get these glasses here. He said there is no charge, they do this for free but do inform you of a risk of them breaking. Which I understood, the one ear piece was going 90 degrees the wrong way so I wasn’t expecting much.Someone came within minutes, took a look at them and went inside the lab. Within 5 minutes he was done and they were fixed! Absolutely great customer service and a great company! I was so thankful! I definitely will be coming back.

Staff and experience a good one🇺🇸👍

When i walked in I was greeted personally. I explained I believed my insurance will let me get a new pair of glasses this year and he immediately checked my insurance benefits and confirmed I could. He led/directed me how shopping for selected frames is done during COVID-19 and let me shop. After about 15 minutes another person asked if I was doing ok and needed any assistance and said No, but I was ready to buy my prescription glasses. Christopher confirmed the details of the last pair I ordered and asked if I wanted the same type of lenses on this new frame. I said yes and to add Transition lenses too. He took my face to glasses measurements, applied my insurance benefits and completed my progressive eyeglasses purchase. It was simple. Also Christopher has a great personality as we chatted while going through the purchase of my eyeglasses.

I have put off going to the eye doctors for years because of many bad experiences in the past.The process was easy and every question I had was answered with no issue.Edie and Dr. Young were absolutely fantastic! They both were kind and took the time to explain, in detail, each step and why, cost and what to expect.The fitting for my contacts couldnt have been easier. They showed me how to place and remove my contacts properly. I was even given the time to take them in and out in a private room, just to be sure I was confident before I left. They constantly asked if I was okay or if I had anymore questions. It is rare to find the customer service like I had at this location in Largo.Once I was finished with my exam, I was able to pick out glasses. Wow! What a variety of options! I found the perfect pair!Christopher assisted me in the purchase and fitting of my glasses. He was clear on explaining the cost and told me about the upgrades I asked about and recommended more that I didnt know about. He included cost and benefits of each upgrade we discussed.Thank you all for such an amazing experience! You all helped me feel very comfortable when I usually do not.

The doctor and staff at LensCrafters were great. On time, professional and explained what they were doing.

Seemed okay, just not terribly happy with my glasses...maybe its the prescription, but the fit is also not great, and they couldnt adjust them...ill never get that feel i had from the same lens, prior pair...perhaps i just need to break these in?

I had my first visit to a LensCrafters yesterday. They were very nice, professional, and caring. I have already booked an appointment for my son for next week.

Dr. Young was very informative, and a great guy, I really appreciated the time he took to explain everything to me in detail, I would highly recommend him. The equipment they use is state of the art, and amazed me with how much it has changed in a short time. The employees of the eye glasses department were very courteous and professional. Im very happy I came to Lens Crafters, thank you!

Arrived right before closing with my dads glasses that needed a lens put back in the frames. They quickly fixed the glasses. We will be back for exam and spare pair when we have more time

Super patient staff and very covid conscious. They didnt mind us trying on dozens of glasses and asking as many questions. Thank you

Everyone was great! It was a fantastic experience for a first-timer.

The staff was absolutely fantastic from the time I arrived until I left. I know we are living in a crazy time, but everyone was nice and professional. You couldnt ask for anything more.

Aimee is the best!!! So helpful and professional. I live 4 minutes from the Tampa store, and Ill drive 30 miles to her store just so I can do business with Aimee!!!

Glasses are sold as scratch resistant, but the quality is poor. I have dollar store readers that outlast. Manager told me that I HAD to use a Wet soft cloth to clean them. I use Bausch + Lomb. Thankful that I bought the protection coverage. Next purchase will be elsewhere. Never had this problem before.

I have been purchasing glasses at Lens Crafters forever! This is the first time I used the Largo mall store.I have no idea why this store gets a bad rap!The customer service is top notch!I had a couple of issues new with my glasses and Melissa the general manager was outstanding, friendly and spent a ton of time helping me find the right pair. Melissa fixed my problem immediately!They have a great selection of glasses! I also had my eye exam there.THANK YOU MELLISA for being so kind and helping me and being quick to fix my issue YOU ROCK GIRL! Keep up the great customer service! I will be back for my next pair!!!Virginia L

Eye doctor was the best eye doctor Ive ever had.

Not happy to have a trademark on each lens of my glasses that they say is normal to any progressive glasses. Not happy since my glasses always look like a spot on them and they are not clean.

Excellent customer service, knowledgeable and friendly doctor. High recommend visiting the Largo Mall location.

This was by far the easiest eye appt Ive EVER had. Thank You for your professionalism and dedication to following COVID rules. Cant wait to get my new glasses!

The young lady that assisted me did an outstanding job and helped me pick on her glass. She has a great personality, excellent presentation, and knows her material very well. I apologize I do not remember her name.

I have used this location years ago to get a pair of glasses and thought that since I had a great experience I would try again which was my mistake. After initially placing an order and returning to pay for it I was informed that it couldnt be found and that I had to place another one. Fast forward to after the order was placed while waiting for my glasses to arrive I had to update my phone number so that I could be reached for pick up and once again even after paying $313 it still seemed like a task to find my order. Due to the attitude that staff portrays and not feeling valued as a customer I would NEVER recommend this location. Save your money and find somewhere where you feel valued and dont have to worry about the constant loss of your order.

Excellent service, very professional, quick, but very thorough . asked me everything I needed

UPDATE!! I can’t wear this glasses occasionally because they give me headaches, very hard to focus and blurry. I get glasses from Veterans hospital and are always done perfect. I don’t recommend this establishment as per they didn’t help in the issue after 3 calls I gave up.Just got new glasses done here, first time at LensCrafters. Everything was done nicely and I’m very happy with the new Oakley’s, awesome.Mrs. Sharon took care of me and went the extra mile on customer care. She treated me like a king.Many blessings for you Sharon!Nelson

I went to get my script for contacts and talked to a guy doctor at the desk. He told me the other doctor has to write the script and will call me the next day. He also told me that I would have to fill the script by Dec 18, 2019.Got a phone call a couple of days later, telling me that the doctor told me to come back in. The doctor told me that I didnt have to come back unless I had a problem. She told me I would have to get another eye exam to get the script. Due to the doctor wont write the script. Not once was I told I had to come back!The lady that called me wasnt a very pleasant person to talk to. She didnt care about anything I had to say.I WILL NOT GO BACK AND WILL NOT REFER ANYONE TO THIS PLACE!!!!

Very courteous and knowledgeable service!

This was my first time at a LensCrafters and I would highly recommend this location. It was very clean and all of the staff was friendly. I saw Dr. Young, he was kind, knowledgable, and able to answer all of my questions. Dr. Young took his time and explained each step. As my prescription changed he explained the reasons and found a new contact brand that I enjoy. I will definitely be back for future eye exams.

I would have Normally given this place a good review because I have gone there the last 2 years to get my glasses this year they harassed me with emails and text to confirm my appointment that I already had confirmed and now have canceled due to the harrassment and will never go back

The optometrist there was incompetent as I tried to get contacts there and she tried to change my prescription that had remained the same after 12 years with my ophthalmologist which affected my vision. Second there customer service is atrocious as a)it took me half an hour before someone started helping me choose a pair of glasses b)They were very eager to convince to buy a $400 pair of glasses but could not be patient to help me adjust them as several employees were hostile towards me when I went.

I called in advance 30 minutes before arriving and explained that I needed lenses replaced under the protection plan. When I arrived, they told me they no longer had time to service me before they closed. I am very frustrated as a customer because of their lack of communication and organization.

I had my first appointment with Dr. Young and it was great. I got in on time and all the staff was very organized. Dr. Young was very informative and thoroughly answered all the questions I had. I would highly recommend this location and Dr. Young!

The staff was very helpful and friendly! I would definitely come back here for an eye exam in the future. Dr. Afsordeh was excellent and very thorough. I highly recommend this location.

Very professional service and examination by their doctor

Very friendly professional staff.

I saw Dr. young and he checked my eyes. I ended up buying the once a day contact lenses which I really love. The people are very nice and I would highly recommend going here. Its a quality place, maybe more expensive but I am the type who seeks quality for everything I do.

I was very impressed by their management. When I brought to their attention an issue with a manufacturers rebate, they were very responsive in making things right. Also, it is very convenient having doctors on site and online scheduling. I would go back.

I loved the Optometrist that took care of me. Front desk staff is oblivious when you walk in, are waiting, etc. No one greeted me, checked me in, had me fill out paperwork since I was new. I took the initiative and grabbed a new patient clipboard sitting randomly on desk. Even when I was done filling out forms, the front desk just took them from me and said nothing more while we waited and waited, and people who arrived after my appointment time were taken in and seen before me.Just all around terrible customer service! I hope the Optometrist I saw finds a better location, since she is so sweet, cheerful, and professional.

Great, great, great customer service!! Was very pressed for time as my glasses from another provider broke the night before we were going out of town. They did everything possible to get my new glasses ready as quickly as possible. I will most definitely go back!!!

I was there with my boyfriend and the tall blonde lady that helped us was really rude. She insisted we buy the premium frames so we did but then went back and wanted the downgrade bc it was too much money. She was happy to assist us with the sale but not so much when we wanted the refund. LensCrafters is money hungry and don’t care about your pocket just the sale that they’re going to make. I wouldn’t advise going there.

I have been going to this location for 5+ years now and have always had a great experience. Dr. LaPLume is the nicest doctor I have been to and is very knowledgeable about the profession. The team on the sales floor are always helpful and friendly. I highly recommend this location!!

Absolutely the worst customer experience! Came for my appointment and told me I needed to reschedule because they were running behind. There is another review like this below too. Dont waste your time here. Go else where. AVOID AVOID AVOID. AVOID at all costs!!! Save yourself the time and hassle.~Anthony Ferraro

Everyone is very friendly, dr young did my eye exam he was awesome would recommend family and friends to come to this practice In a heart beat.

BEWARE THIS STORE. Waste of time. Called and set up appt with my VSP insurance (usually go to visionworks but they were booked) when i got there and was filling out the new paperwork they say they cant use my insurance. I ask why? They dont know. They say VSP is based by each person whatever that means. I have never had a problem using it. This place is sick. PLEASE GO ANYWHERE ELSE. Not sure if this was racism or what happened but it seems based on who i am and not what insurance i pay for every paycheck at work

My mom had an emergency and needed an appointment asap and the staff is very helpful when it comes to that kind of stuff now thanks to them i am on my way to the appointment.

My sales guy was fantastic

I scheduled an appointment and when I showed up to check in they told me my appointment was a week later, which is different than the lady said on be phone when I scheduled my appointment. I left and came back a week later and sat in the waiting area for 40 minutes before I walked out. I understand the doctor gets held up, but its the responsibility of the sales/customer service associates to a) let a patient know the Doctor is running behind at check in and b) to let them know while theyre waiting that they have not been forgotten. Horrible service. Will reschedule with a competitor.

Friendly efficient staff was able to help me get everything I needed. Needed an eye exam to renew my drivers license.

One of the best experiences I have had in any retail and/or medical setting...

After calling and being told the Dr did accept gift certificates I bought one and sent it to my son for Christmas.After the exam was over, which was quoted at 97$ now cost 150!(They did an add on without permission)Then refused to honor the gift certificate. Apparently the Dr. has his own Gift certificates, that no one mentioned.When I called and spoke with the manager, not only was she rude and condescending she basically called me a liar.Im still, a week later waiting on a call from the district manager. Requested to call me from the store manager in my area!Clearly this location has problems and they care nothing about customer service.AVOID.

God damn rip off, I bought some Oakley frames with my prescription a little over a year ago and I break a leg off it and lose it and apparently I need a new frame! Not acceptable, I paid over $400! I’m taking my. Uso esa to America’s best

Called them today, asked simple question how long are patient records maintained. Gal answered at this time they are not available unless you have been in within the last week. Prior to this, experience was poor, when I asked them to send retinopathy exam records to my primary physician, I was told by the head Dr. that the images were proprietary, and the other Dr./technician had mis-read them. Also was not impressed with the retail side, they queue you up, and keep you waiting a couple of hours past the time they told you glasses would be ready. This was a couple years ago.

I have purchased glasses from Lenscrafters in Largo Mall for 10 years despite the fact that I Ithought their glasses were a little pricey. The service was not bad. In January 2018 I purchased a new pair of glasses and unfortunately for me my prescription changed significantly. I went back to get new lenses in June 2018 and I was told that the lenses alone would cost more than I paid for the lenses and frames 6 months earlier. I will not be doing business with Lenscrafters again.Lenscrafters

AFTER WAITIG 3 WEEKS FOR MY NEW GLASSES ,I COULD HARDLY SEE OUT OF THEM. I FIND OUT THEY WERE MEASURED WRONG-I WEAR PROGRESSIVES . NOW I HAVE TO WAIT ANOTHER 3 WEEKS AND HOPE THEY ARE OKEY WHEN I GET THEM.they cost me over $500.00 WITH INSURANCE

Employee by the name of Aaron woke up at the wrong side of the bed .

Had my glasses for several years and the nose pieces broke off. Took them in and they were fixed for free.

This Particular Location is simply UNBELIEVABLE!!!! I have used the Lenscrafters on Sunset and 19 for about 5 years now, and never had any issues. I since have moved to FeatherSound, so THOUGHT it would be better to visit this location because of convenience. NOT!!!! They told me to download the New Patient paperwork, so after trying for 35 min., I decided to call them to have them fax them to me instead which is originally what I wanted them to do. After calling them, the LITTLE GIRL, that answered the phone had put me on hold for 2-1/2 minutes, then came on the phone and hung up on me. I then called back, STILL FRUSTRATED, and cancelled my April 23rd appt. I have decided to go back to the Sunset location where service IS a priority!!! Shame on You Lenscrafters for SUCH INCOMPETENT EMPLOYEES!!!!

Products good quality nice environment Personnel unfriendly and uninterested

Quick, professional and not pushy with eyeglass sales.

Turned out my LensCrafters wasnt in my provider network. However, the customer service and my experience at this store was actually so top notch that it was worth rating.

It was my first time here so I thought I would look around and ask a few questions and set up a appointment. Their customer service sucks. The guy wasnt pleasant and couldnt answer some of my questions. Ill be canceling my appointment and going elsewhere.

$500.00 more then Americas Best right around the corner. Ridiculous.

Took over 1 week to get glasses. Associate charged for Lens Protection Plan without asking. I will not be returning.

Eye doc Jeff LaPlume breezed through exam not being precise and the opticians lied about how many boxes of contacts I can buy

Bad service at this location.

Dr. A is really wonderful. Probably the best eye exam Ive ever had to be completely honest. My prescription is the most on point its ever been. I can see so clearly now! On top of giving an amazing exam and being so patient with me to make sure everything was correct and not blurry, Dr. A was so personable and sweet! I love that they dont need to dilate your eyes. Every time I have come here for an exam, the staff has always been so helpful and nice. They are not pushy with trying to get you to buy all the expensive over the top frames like some places are. They are remodeling the whole store and even with dealing with that, which Im sure can be frustrating at times, everyone there seemed so happy. Definitely makes a difference. Thank you all so much! I absolutely recommend this place to anyone who needs an exam or frames. Always a wonderful experience here and I am a happy girl with my new prescription...Thank you Dr. A! Will be cool to see how the store looks remodeled and beautiful at my exam next yr! 😊