The service was horrible. They provided no updates, did not care at all to do anything in a timely fashion, and we’re incredibly rude when asked when we would be helped. They have no sense of urgency and little intention of helping others, specifically in anywhere near to a timely fashion. We have been here for five hours and counting and they could not care less about providing useful service or not making us wait for hours on end for something that could have been done in less than half the time. Unless sitting in a room alone for countless hours sounds appealing to you, go elsewhere to be helped.

Our teen was brought by ambulance here after an ATV accident. Every single person from the registration to nurses and physicians were kind, caring and wonderful! They genuinely cared about him and made very accommodation to keep our family together during the crisis. Thank you UT staff!

Long wait times with no sense of urgency to move things along from the staff. 7 hours and counting with no end in sight and no updates available.Update: I’ve now been here a full 12 hours. Once you make it back to a room the doctors and nurses are great. But it’s nearly impossible to make it here.

My son was having thoughts of harming himself. He was brought in by EMS. He suffers anxiety and depression. The treatment given to him was terrible. He was put in a padded room for hours. They never evaluated him. I was told he would be evaluated by mobile crisis that never happened. They barely checked on him. The room he was in was filthy. The ER dr seemed to have no concern about his well being. I was called to come pick him up he was discharged no plan to see anyone no treatment. For someone with mental health issues UT is not the place to go.

Worse place I’ve ever been to. I realize everyone is understaffed and stressed but trauma nurse should show a little compassion for a severely injured motorcycle accident victim that was came by ambulance to the ER. He was in severe pain and she said “I’ll get you some Tylenol”. Really?. All his clothes were cut up (even his underwear), and after checking for internal injuries and taking X-rays they said he should start walking around so he can go home. 400 miles from home with no transportation to get there, no clothes, in severe pain. No pain relief and no muscle relaxers. Unbelievable. As soon as I get the trauma nurse’s name I will post it. This wasn’t health care or a medical facility that cares for people. Very unsanitary.

The staff has been excellent taking care of my father when he came in on Sunday evening. He’s been very pleased with his care and he said the food has been great. Really appreciate them being so kind and helpful and positive with my dad

I was seen at the UT Medical Center ER recently for taking a fall while running after being turned away from a minor care facility due to a deep cut on my chin. Everyone from the registration desk, technicians, nurses, and the physician’s assistant that treated me were amazing and I am very thankful for their help and care. My wait time was very reasonable since I had minor injuries, and it’s a good thing if you have to wait at the ER because it means you aren’t the most ill or injured person there! They listened to my concerns and even did x-rays to ensure my jaw and neck were not injured since I hit my head on the pavement. And they were able to quickly patch up my chin and get me on my way. I am thankful for this facility and the care they provided me!

I’ve been at this hospital 14 hours waiting for treatment. This place is a joke. They have have all the results to my tests and still won’t let me leave. I hope I never have to have emergency medical services again.

This hospital has no sense of urgency. They do not care what has taken place with you they will literally leave you laying in the floor and walk over you. My son was in an accident with 2 tractor trailers and left him sitting in the waiting room from 10pm till 10am the next morning. The thing that made me the maddest isn’t that they left my son there because we had an opportunity to know that my son was ok and thank God that he made it through a terrible accident. I sat there all night watching an elderly man literally dying because they would not even tend to him. This hospital is a disgrace, I would never send anyone for any reason to this trashy, run down, non urgent, hateful place. I’m pretty sure a trip to hell and back would be more enjoyable.

If I could give zero stars, I would.My elderly Dad was taken here by ambulance after a fall and possible fracture to his neck and knee. The lobby area was completely overrun and without adequate staffing. When I arrived to assist my Dad, I found him slumped over, unattended in a wheelchair, where he had already been waiting for close to four hours. No one had even bothered to give him a simple ice pack for his knee.The room was noisy to the point of making it almost impossible to hear staff or public announcements as they took patients into triage. After waiting close to six hours and as the afternoon faded into night, I began to plead with different staff to have his injuries looked at because there was legitimate concern that he may have re-fractured an earlier spinal break. Although I was polite and calm, I was told different, disingenuous things, just to make me go away. They were so overrun that it looked very likely that my frail, injured Dad would have to sleep, slumped in his wheelchair because there were no beds, no rooms, and no staff to help him as the night went on.Finally, after waiting nearly EIGHT HOURS they got around to doing a CT scan and X-Ray. After an 18-hour ordeal, he was ultimately discharged the next morning without any fractures, but his discharge paperwork excluded any mention of the Drs. who treated him, it incorrectly listed multiple cervical fractures as part of his diagnosis (these were actually from the past), and we were given no follow up contact information for subsequent questions about my Dads imaging and test results. In fact, the paperwork we were handed included a bloody bandage stuck between the pages.On top of it all, my Dad was still unable to bear weight in his injured leg. So it was up to me and my husband to help load him into our vehicle, unassisted, and without any assistive devices because they dont provide that at this emergency room. Indeed, they never even managed to give him an ice pack for his contusions.Is this really the best level of care that a major medical university facility can provide?My God, it was horrifying.**Do not send any of your loved ones here if you can possibly avoid it.**

Over 9 hours waiting for a room still. Last time I was here, I waited 6 hours before pulling the IV out of my arm and walking out.Both times had a seizure, hurt myself falling and had blood coming out of my mouth. I dunno how they pick what is important but I obviously wasn’t.

Had a very good experience Doctor Shawna Foley. She handled caring for a transgender patient very well and with professionalism. She made my visit much more comfortable.

My mother Norma was transported by AMBULANCE to UT Medical Center this afternoon. She arrived at approximately 115pm in dire pain from a fall at a vacation home of a family member.My sister and I followed her to the hospital and were separated from her at the ER. We were told by the RN on staff that she would in the AMR (Ambulance) holding area until they were able to move her to an ER rm.We checked patiently ever 30 minutes. Finally after the sixth time, we were told that her blood work had been done and her X-Rays had been ordered (100% fabricationon the part of the receiving RN).. All this time neither my sister or myself were able to see or speak with her.Finally after we said we would like to take her elsewhere for care, the TEAM LDR met us at ER Lobby. We explained that we wanted to transport her to another medical center to which she replied, we have to here it from her or she will not bet going anywhere. My sister entered the ER with thus person , saw my mother and my mother acknowledged that she would like to leave.Terrible experience to bring a loved one to this place. Take your loved ones somewhere else! Best of luck.

The wait is ridiculously long. After 3 hours from my son bleeding from a surgery we left and went elsewhere. Not the ER you want to go to for an emergency. Staff in the front lobby is clueless and has an “ I don’t care” attitude. Very disappointing for a University hospital to be this bad.

Havent been to the ER in some time. My father has been choking and throwing up all day cant keep anything down and needed to see a DR. The ER is dirty does not.look like they allow cleaners in anymore. Unorganized, took 45 mins to get a blanket for my father. We have sat in this room for 3 hours afraid to touch anything because its so gross. The ER techs are standoffs, the nurses are not useful and they wont let us see a real doctor. This place is a joke.

This place is trash. Dirty, unsanitary, zero service. Im not sure how the doors are still open. The health department obviously has not ever walked into this ER. Spaces used to house patients are not cleaned and in the 3 house I have been here I have seen no cleaning of any kind. Not being allowed to see a doctor, nurses are short with you and make no effort for comfort. Worst ER visit of all time.

I went to the ER suffering from Epileptic cluster seizures. The danger of which is that I could go into an unstoppable seizure & die.There were 11 people in front of me with colds, corns on their toes, & a guy shouting help me it hurts.I sat through this for over 5 hours before removing the IV they put in during triage myself & leaving.The infuriating part is how little the ER nurses cared and stood around talking and laughing while people all around them were suffering & in real medical danger.

Very disappointed with my last visit to the ER. I have never seen the ER in this condition before and it was very concerning. The staff were great but the cleanliness considering we are still experiencing a pandemic was very concerning

If not for UTMC Id be dead. Thats a fact.!The cardiology team, and nursing staff, and the trauma surgeons worked miracle after miracle, and I am here typing this less than a week later.. Unreal.!Many thanks to them all.! The entire staff.

I can not believe what I see at this place.Patients sleeping they have been waiting so long.My son came in sick, throwing up, soiled himself sweating, having difficulty breather and feverish.We have been waiting over an hour and a half ourselves for my son to get to see someone.UT Hospital in General is good, but the Emergency area stinks. Plan and simple, do not go there for an emergency

Came in sick and nurse said no rooms available and waited almost 15 hours to be seen and people were leaving because no rooms were available and staff was very rude

Wonderful job of taking care of my mom. She is always pleased with UT Hospital.

UT Medical Center is a wonderful place, they got me right in and accessed my needs properly!The staff,drs,and nurses are very attentive and have great intuition!The dr explained my results and gave me great tools to find the other drs I need!The organization and dynamics was Excellent!I highly recommend them to anyone!

Went to the University of Tennessee ER in a panic one night recently because I kept finding strange masses of organisms in my apartment, along with being extremely itchy. I taped onto a 3x5 some samples of the weird manifestations (some looked like mites, etc) and headed to their ER (I only went to UT because they supposedly have the best technology.) When I first got there and was showing the intake staff my 3x5 and pictures from my apartment, their reaction was of genuine concern and confusion as to what the problem might be. When they brought the charge nurse out he was extremely condescending and I could tell right away he didnt believe me. Matters only got worse when I went back into the room. The doctor came In, didnt introduce herself, said i dont care when i tried to show her my photo evidence, asked if i used drugs and said ARE YOU SUREEEE when I denied using them. I left as quick as I could. I have since seen a different doctor who believes I have Lyme disease and rare manifestations thereof, currently awaiting test results and if I do indeed have an ailment I will hold accountable all medical staff who neglected their duty to treat an ailing patient that night. Think before you commit malpractice. Absolutely unethical that a doctor wouldnt rule out any physical possibilities before assuming someone delsuional. All youre doing is potentially manipulating someone into an early grave because a doctor whom they thought they could trust called them crazy.

Worst ER ever took my fiance in because she was passing out and was in serious pain from her surgery she had 6 days prior we set in the waiting room for 8 hours. Its like they dont care and if you ask how much longer all youre told is you are close to the top of the list.

Poor quality of healthcare. Was left in lobby for an hour after my chief complaint was difficulty breathing. Once I got a room there was used syringes beside the toilet and my bed had so much grim and crud on it. It would of been easily cleaned but clearly UT hospital isn’t as worried about the pandemic as they like to claim to the news media. Then I was left in a small hallway with a group of other patients for over an hour to wait for a CT. UT could care less about the spread of COVID or the safety of the people who are entrusting them with their lives.

Best doctors in town!

My wife went to UT Emergency yesterday 11/27. Getting to Emergency was so easy, just follow the signs. Parking is free with discharge papers. Check-in and admission went very fast, the staff was polite and efficient.After taken to her room the Nurses and Doctors were very pleasant and knowledgeable. They asked all of the correct questions in order to diagnose her condition. The Doctor completely explained what he wanted to do.They ran an MRI scan, explained the results completely and prescribed medications for her treatment. She was extremely pleased with everything about the level of care she received.

Since i got there they were very kind , with everything going on they were fast and kind kay was my nurse she was an angel and all the doctors . trust me i been to blount and tennova they are far the best !!

This is more like a poorly managed DR office rather than an ER, the only emergency during our 6 hr 15 minute wait was when my sons mask slipped off his nose. The grouchy attendant made it a point update him on the mask rules but had no info on his server abdominal pain during the 6 hr+ wait. No one was wiping down or sanitizing the dirty waiting area while on mask patrol. We finally left without being seen, they quit calling patients back around 4:00am we stayed till 5am. Complete waste of time! We felt like a burden, not a customer.

Stay awayPark West will save you hours

Just stood on line for 2 hours just to find out they checked me in under the wrong gender and name then GOT MAD AT ME.

Waste of money and time, didnt even fix my problem. Worst ER experience EVER and that is saying a LOT. Nurses were very nice, but I wasn’t informed of my issue. Never saw a doctor. They ignored why I came to them in the first place. Wasn’t given an option of pursuing further treatment. They said you can come back if you feel any of the symptoms on your discharge paperwork. Under seek medical help, I hit 4/6 criteria while I was still in the parking garage. I’m worse off now than I was when I went in, I’m not paying a cent of that medical bill. Anyone know a good lawyer?

Worst ever no care provided for hours go somewhere else

Horrible service and crazy bad care: My mother in law was just take to this hospital for the 2nd time. She lives in TN, we live in MI. At 4 am the hospital calls demanding we pick her up as they are discharging her. REALLY at 4 am. Then they send her home in the am with her IV (6 in tube) stuck in her arm. See picture below. Her heart monitors pieces (not sure what they are called) were also still attached to her chest.The visit prior they discharged her and literally sat her outside on a bench. Then called us. She cannot walk very well and could not use her left arm making it difficult to get in touch with us. The next day she has a much more severe stroke. Imagine that.This place uses the words excellence and top-notch on their site.Are you kidding me. Go to a guy in the back alley, you may get better care

Every time I go to emergency room I go to UT because of all my doctors are UT . But lately the last few times I have went to the ER I have waited for at least 7 before I was called into back then it was 5 or 6 hours more. Then to beat it all I had shingles! Me very contagious sitting out with so many people. Hope those people are doing well.ty gene

This was literally the WORST EXPERIENCE I have had at an emergency room to date!! 😡😡😡😡. Will definitely be choosing differently next time.

You have to pay to park to admit yourself to the emergency room?? This place is a logistical and navigational nightmare, I would truly rather suffer with the pain of a broken bone than attempt to find parking, admit myself, and deal with unprofessional staff while I wait for lackluster treatment. One really has to try to do everything wrong to get on this hospitals level. Your lucky google forces me to give you 1 star to write a review because you deserve somthing beyond zero.

Severely understaffed for the incredibly high patient volume. Went in for a simple but potentially life threatening problem. They must run each patient through the whole gamut of testing weather or not its necessary. At a cost of thousands each, and not even necessary. Was given an i.v. And injected with a chemical, to keep the i.v. From coagulating. Never even used it. Was made to sit and wait 10 hours with a needle jabbing me in the arm. along with many many others who were obviously in desperate need of care. I was “parked” in one of the “fast track” rooms by mistake where i sat and listened to doctors and nurses socializing and joking about patients. After 10 hours i left without being seen. A huge waste of time and agonizing wait. Two weeks after this incident, I received a bill for $4000,00. I was unable to contest it even with my attorney, because they make you sign papers with “fine print” at triage. The one good thing about this place is the gentleman in the lobby triage with dark hair and a moustache. He was incredible, genuine caring customer service, he should be given a huge raise. But after him it just became a sad circus. Sorry but with all the money you make you should be able to hire more people.

These folks are dedicated in the face of intense trauma and the most delicate life issues. Thank you for being there when nobody else was available. Professional and caring treatment and service in the face of so many needs.

Takes too long. The girl serving Starbucks coffee rude as bleep, listening to loud thrashing metal music. Girl that took me back for x-ray pleasant. Long waits but once back in room the nurses and Drs pleasant. Did everything could for me.

We waited over 6 hours in the waiting room. Husband has severe pain in his right side and is vomiting. There took people back that were only waiting 2 hours. The girl next to use was eating pizza and laughing and they took her back only after 2 hour wait. I just don’t understand their process. If you are looking for an efficient hospital done come here!

Absolute horrble experience. We were placed in a part of the er that hasnt been renovated there was no heat , no blankets, no pillows and we were in the er from 10pm untill 8 am when my husband was admitted with pneumonia. The staff was unprofessional has no bedside manner they also failed to keep us informed on my husbands medical plan. Its scary to think these are the people who we expect to care for our wellbeing.

Do not go here for the E.R., they took almost 4 hours before I got a chest x-ray. The workers are rude and unconcerned. Worst visit ever.

Great staff, really nice. Got admitted quickly and turfed to surgery.

Wgwn tou are a oariwnr and have ro call 911 fir help in there histputal

Unfortunately my family and I had quite a miserable experience at this ER. The ER is dirty and the wait time to get in and out is unfathomably long. We arrived at 9pm and didnt get out of there until 3am with a problem that could have taken an hour or two, tops. Doctors and nurses took forever, they were never clear on what would be the next step (i.e., how much longer, next procedure, etc.). Sorry, but I wouldnt recommend this place to anyone. God bless.

Had a Migraine, a Bad One! And, they helped me. Although, the ER Doc & I, didnt see eye to eye!

The doctors at UT are great! They saved my grandmothers’ life when she was having a near fatal heart attack.

What everyone else said. I dont understand how the staff are simultaneously both disturbingly cheery and utterly oblivious to how poor and chaotic their care is. I brought my fiance in for a broken collarbone and hes been sitting in a bed in the middle of the hall for almost eight hours and sitting with an IV in his arm for about two. Despite the obvious complications of keeping someone with a broken bone waiting for so long (it also took several hours for him to even receive pain medication) it seems like this is just the status quo here.I have no idea how keeping patients in beds in the hallways (while also making zero effort to speak quietly to protect their information) complies with HIPAA. I wouldnt be able to so much as look at myself in the mirror if I worked here as a healthcare provider.NOBODY here seems to understand how to relay communication to other departments. The entire hospital is alarmingly dirty and overcrowded. The restrooms are revolting, slimy biohazards (the first one I attempted to use had a giant pile of feces sitting on top of the toilet seat and the second one had water leaking from the toilet in puddles on the floor. Both somehow smelled worse than a carnival port a potty).I understand that American health care is generally extremely poor and inordinately expensive, but for this to be a hospital in a first world country is absurd. Patients are shuffled about like farm animals and left to sit needing emergency treatment for as long as 5-10+ hours. Everyone is constantly upset, complaining, and angry. I have yet to see a happy, satisfied patient in the entire day Ive been here. I have seen multiple patients get up and leave while staff sit there dozing off into their phones and computer screens looking totally vacant.The answer to ANY question I ask is uhhhhh I dont know with a delirious giggle and a shrug. Most staff members walk away from you before you can even finish speaking to them, blank smiles plastered on their faces the whole way. Disturbing.Its as though the staff are completely desensitized to the horrors of this facility. I cant imagine seeing this level of ineptitude and blatant disregard for even the most basic of human respect on a daily basis and just...being fine with it. What else are they desensitized to? How can you feel good about working for a place like this?Like others said, go to Tennova or Fort Sanders. Hell, go to a veterinarian instead. I dont know how this hospital remains open. I typically dont review anything like this, but I am genuinely shaken by this experience. I suppose the Hippocratic oath is optional now.

There 5hrs on a Monday early afternoon never saw a Dr , one of the nurses was really not nice calling pts back, one of pts waiting had been there 8 hrs just waiting on lab work results,I had enough when I left pts had no place noplace to sit! No reason for this mess in Er.!! Shame on UT .

The worse ever!!!!! The people is leaving after 5 hours without any attention. The waiting list of 1.28 hour is wrong. I have been already for 6 hours

They get 1 star ONLY because I have to otherwise itd be negative stars!!! This place is a joke! I would not recommend you take your dog here!!! Seriously! Worst experiance of my life!!!! The workers are rude, they dont wash their hands! I sat in the waiting room with an iv and a blood pressure cuff for more than 2 hours, the Dr, that II NEVER SAW ordered an ultra sound for my breast with out even evaluating or giving me anything, mind you I am legit in pain, the ultra sound tech did the exam with HER HANDS so she could tell the Dr what it felt like, so I waited 30 more mins, still in the waiting room while the DOCTOR I NEVER SAW wrote his report!!! Seriously I could of stayed home and got this much help!

I had to pick a star but would be zero stars. They dont care and think its funny that your in pain and that there is nothing you can do but sit there and wait for them! Got all my test done and asked how long before I would see a doctor the girl laughed alittle and said rough guess about 6 to 8 hours! Really I just sit here for that long and wait she said well dont you want treatment or do you want to leave. I left and and file a form complaint. This place is a joke!!!!

Have been to this er 3 different times and all 3 times I left without being seen and went to an er farther away. Their system is severely flawed and no one seems to know whats going on. This go around they lost my wifes blood samples somewhere in the hospital so they need to take new samples which will take another 6 hours. Shameful excuse for a hospital.

Rushed to the ER when my pregnant fiancé suddenly lost all color in her face and passed out twice. She said that her head was pounding. After waiting about 30 minutes they took her blood pressure. It was through the roof. Far above the stroke level. They seemed unconcerned. After about another hour of waiting they took some blood and a urine sample and gave her an IV. They told us that they would conduct the blood work and told us to return to the waiting room. We have now been here 4 and a half hours. Most of the people who are now leaving came in after us. We asked them if they could tell us how many people were currently ahead of us on the queue but they wont even tell you that. She is complaining that the IV is becoming more painful, she has had it in for nearly three hours now. Seriously, drive to tennova or fort sanders. They will let you die in the waiting room of this ER.

My husband and I have been waiting for over 4.5hrs.... No one can tell me anything, hardly anyone is being taken back, not sure why its taking so long. My husband is in a lot of pain and were not sure what is wrong with him. I thought this would be the best place to take him, but they seem understaffed.....or something....?? Very disappointing. Way to Go Big Orange

Don’t come here unless you have $2,000 to pay for a ER visit just to be given a antibiotic 4 hours later!!!It’s also super dirty and staff is rude!

This place was very helpful in treating my husband who was having severe migranes they were friendly and cared if he felt better and it took 2 1/2 hours nice place

Waited 2.5 hours to be told Id be waiting about 4 more hours. I was processed andX-rayed then sat in a room to rot. 4 people came in for every 1 person taken back to be seen. I left and of course my insurance was still charged for the Xray even though they wont give me any information on the results.

Just Awful

This hospital went above and beyond to care and comfort my family after a major tragedy!!

Unacceptable quality, attentiveness, personal patient medical integration, nurse yelling names like an Army Drill Seargent, MANY patients ignored, poor professionalism, upon registration & in treatment area. Charge Nurses attitude was unacceptable, uncompassionate & offensive! People were treated like cattle, tagged & pushed into specific areas. Unfair...descrimatory medical assessments, determining by who, which patient is dressed best, has premier insurance etc. Have witnessed this many times! Had IV jerked out of my elbow bend by nurse that was not wearing gloves & touched door handles to obtain supplies, I stated was (after 5 hrs of waiting with blood clots in my lungs & trouble breathing) if its gonna be too much longer, Im going to leave & instead of addressing the issue of time, the nurse states THATS FINE & walks off, with me believing she is going to find out how much longer it will be & instead, she has two 2 inch gauze squars & a roll of tape, bends my arm down & litterally jerks my IV out, in front of EVERYONE, causing my arm to expell a massive amount of blood, due to me being on BLOOD THINNER! (reference to afore mentioned, I have pulmonary embolisms blood clots on my lungs & am recovering from recent DVT in my leg, very painful..& this same ER was the one that found & diagnosed the embolisms, just a few weeks before!) I give 1 star, ONLY because the ER did find the blood clots, the MD upon that visit was excellent, as was the male tech. The same male tech from my prior visit remembered me & helped wheel me to the registration desk & was a role model of professionalism, compassion, patient care & QUALITY! This is my second horrifically negative visit! I live in a neighboring county but go to UT because I am currently being treated by a UT Specialist. Driving over an hour to get mistreated is not copacetic! In fact, it is very disappointing & frustrating. The staff stands together, socialize & laugh, then mistreat the patients that they deem unworthy of treatment because of their clothing/stature/demeanor & insurance! They are laughing...in front of patients that are suffering & are there because they/we are sick/injured/in pain & dont feel like laughing! Supervisors over but outside of the ER were VERY compassionate, professional & caring, 5 stars for them! Enough said!

Wait times are horrible. Plan on spending a long time here before you get seen. There’s a reason they have a Starbucks in there...you’ll be eating a lot of meals while you wait to be seen.

Great care, just very busy in the late afternoon and evenings.

It was the worst experience ever. I had went into the ER in a wheelchair and not being able to walk because of my legs and back. All they did was take my blood pressure and give me meds and sent me home.

Emergency room is the longest wait you will ever expience

6 hour wait in the ER, bled through the bandage twice, pain meds the EMT gave wore off, said they couldnt give me more till I got called back. My BONE was showing through a 5 inch gash on my leg. Truly awful experience.

Waited 4hours just take breathing treatment worst er I ever been too

AVOID, went for my tooth & left with one of the worst medical experiences and insufficient help (hi stalker)

Worst ER in the state of TN