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West Oaks Eyecare
12161 Westheimer Rd #200, Houston, TX 77082, United States
Comments
Da
Review №1

Dr Nguyen and her staff has been a part of our eye care for many years. Very kind and understanding about peoples lifes. My wife is out of net work with new insurance and not stopping us from coming to see Dr Nguyen. I was out of town do to work and had to see a Eyecare Dr. He was rude and i missed the way I was treated here at West Oaks Eyecare. Its the staff and how Dr Nguyen treats everyone with kindness and Respect. Dr Nguyen will go above and beyond to make sure you get the care you need. I have witness it myself. I think she might be a Angel watching over us.

Sh
Review №2

The doctors at West Oaks Eye care are very professional and pay close attention to detail. Dr. Du was very patient in confirming my prescription. Their assistant Haley was also very timely in making sure we were taken care of.

An
Review №3

I was very overwhelmed by the service they , and I am inviting my friends come and see them , instead of 5 stars I say 10 stars 🌟

We
Review №4

Dr. Nguyen was great! All the staff were very friendly and courteous. I had a great experience here and I will be back.

St
Review №5

I had a great visit here. The Dr was very thorough in explaining things to me. Ive been here twice and each it gives me a reason to come back!!

K
Review №6

They were very friendly and fast. I felt very comfort with Dr. Nguyen. I had avoided going to the eye doctor because I was told I would need bifocals. Dr. Nguyen tested both of my eyes and made sure that I need not need them. She explained all the reason why. I will definitely be going to them again.

Li
Review №7

I had my first visit with West Oaks Eyecare on Sept 1, 2021. I found the staff and Dr. Nguyen to be friendly, and professional. Dr. Nguyen answered all my questions with a smile. I will be returning for my yearly eye exam. The office provided outstanding customer service!!

Ma
Review №8

Excellent experience. From the office to the staff to the doctor, everything was top notch. I would highly recommend West Oaks if youre looking for a great eye doctor.

Se
Review №9

This is Fabiana Cuggionni (Sergio’s wife). Just wanted to share the amazing experience I had with Dr Audrey . They did a thorough examination and prescribed new contact lenses and reading eye glasses. Vey professional, friendly . Also have meSeveral brands of contacts to try them out before ordering my yearly supply. Highly recommend their services

Me
Review №10

This Was The Best eye care experience I Had with West Oaks Eyecare. Dr. Nguyen and Dr. Du. gave me The Best eyecare. I Feel so much Better. They Gave me the Right Treatment For my Eyes. Thank you West Oaks Eyecare.

An
Review №11

Dr . A Nguyen and her staff was very nice and friendly. They would get you in and out just in time for work. I found and new Eyewear home!!!

A
Review №12

Best Eyecare Ever! Everyone is so nice and caring. The Doctor is very good, she takes her time and explains your test results. She also gives you the opportunity to asked questions when showing your before and after pictures of your eyes,l just love this. Shes great .lve beening seeing her for years and would recommend.

Br
Review №13

My family has been using West Oaks Eyecare for many years and have always experienced excellent care. I highly recommend their services.

Sh
Review №14

I love this place and have been coming here since I was a young girl. The new location is pretty and the staff is always so nice and helpful.

Ho
Review №15

Friendly staff and really clean office. Both Dr. Nguyen and Dr. Tu are very professional and caring. Also state of the art equipment too.

Da
Review №16

My dr was nice and thorough thank u westoak eye care

Re
Review №17

Very friendly staff and punctual. Everything was disclosed prior to appointment which made everything run smoothly.

Ri
Review №18

Very good service and quality, facilities are so clean and neat,

Ar
Review №19

Dr, Nguyen, Dr. Du, and staff where amazing!!! I really appreciated Maria for helping us schedule our appointment ! The attention that Dr.Nguyen and her team provided my husband and I was amazing. We will be returning for all our eye care. Office was clean and paid attention to all our needs. Thank you💝 highly recommend this office and Dr.Nguyen for taking of my eyes I felt I had the best exam ever.

Jo
Review №20

Outstanding eye care! Friendly staff, skilled doctors, with very detailed and thorough eye exam and care. I recommend Dr. Audrey Nguyen and Dr. Tuan Du - they are who I trust!

Da
Review №21

Ive been coming here many years and the level of service has always been more than exceptional. The new office location is also conveniently located and the staff is helpful and friendly! I would definitely recommend West Oaks Eyecare to anyone in need of an Optometrist!

Ab
Review №22

I have been patient of Dr. Du and Dr. Nguyen for a few years now and appreciate their friendliness and attentiveness. I have brought my grandmother many times and everyone from the staff to the doctors is always very sweet and patient. All her results were explained thoroughly. Overall have only great experiences. Great doctors!

B
Review №23

My wife and I are patients of Dr Nguyen and Dr. Du for years, and we are extremely happy with their professionalism and attentiveness toward us. The technology and equipment are excellent. The staff is friendly, educated and the office is always clean. We appreciate the quality of care they have given to us. Great eye doctors! Thanks again Dr Nguyen and Dr Du. 👍🏻

Ta
Review №24

Very great place. Friendly and caring. 10 years strong as a customer ❤️

Ro
Review №25

I have been with West Oaks Eyecare for more than 5years i love her and her husband because they are doing a good job listening to you and ask questions. I love the new cite, so clean and they staff are friendly. I recommend them to everyone 👍👍 good job

Ma
Review №26

At West Oak eye care, I highly recommend all the staff and Doctors working there for their friendly welcoming of Patients but more especially Dr.. A. Nguyen who is a very careful, gentle, thorough and fantastic eye examiner. She saved my eyes from getting blind even when I did not show any symptoms when I came just for the annual eye check. May God continue to bless you for caring for humanity.Secondly I also highly recommend Ms Delia for being a great friendly and nice in customer service, she is amazing, I hope she will continue to work there because she will surely encourage customers to come. I will continue to pray for all the staff of this caring Eyecare.God bless, your customer, Maria Lucy Ochilli.

Da
Review №27

West Oaks Eyecare is exceptional. The thoroughness of diagnostic imaging provides impressive detail that both Drs. Nguyen and Du explain in very understandable words, with reference to anatomical and medical terms. They help me understand how my overall health is indicated in the status of my whole eyes, each eye’s retina, small capillaries, and optic nerve—with detailed imagery reviews over time (comparing to prior checkups). Their methods and skill in using vision acuity testing equipment and patient-caring manner is the best I have experienced in my lifetime—keeping my eyeglass wearing as sharp and relevant to my very active lifestyle. As a measure of my satisfaction, as a retiree no longer living in Houston, I will gladly continue driving from Austin Texas for my checkups and vision care by West Oaks Eyecare. Very impressed and satisfied/ cared-for patient, David Dupree

va
Review №28

I have to give them 5 stars because it was a professional yet personable experience! Keep up the good work in the community.

In
Review №29

I went here to get my eye exam. I adored the staff because they were welcoming and efficient! The doctor had a lovely attitude and was informative! I will definitely be back and recommend to others :)

Ak
Review №30

I went here today to get my contacts done for the first time. The doctor who I saw me and all the female opticians were very professional & polite. However, one of the male opticians (Didnt get his name) was rude to me when it was taking a while for me to try my contacts on for the first time. He kept pressurizing me and telling me that I needed to do “a better job” on touching my eyes or else “We’d be spending all day with you.” There were even instances where he even said - “What are you doing?” In a rude way!I was in a lot of pain putting on my contacts for the first time. While all the other technicians were very respectful and supportive, this gentleman was just adding to my misery as I was myself struggling with my sensitive eyes. Did I pay a 100 bucks to get harassed by your staff? My advise to the management is to train your staff to be polite to customers!!!

Va
Review №31

I have been getting my eyes examined at this place for 3 years now. Staff is very professional and always smiling. They have recently upgraded equipments and have most advanced technology for different kinds of examinations. I feel confident about their exam results. Audrey is one of the most professional optometrist I have ever seen within 3 different countries. She remembers everything about your previous exams, prescriptions and even details from regular conversation. (Yes they keep records but not about conversations with your doctor). I think this is just how they care about you. Every time I get all my questions answered. Recommended.

Ve
Review №32

The best experience .I recommend for anyones .love this new location the best staff .

Pa
Review №33

Visits arent rushed, and the office is proactive with follow up. My experience was smooth and professional. I appreciate the fact that they dont sell any products or steer you to other groups for a financial incentive. makes me wholly trust the advice. Highly recommend this practice!

Ch
Review №34

It took years to find a good, efficient, trustworthy optometrist. I’ve been going here since their old location at West Oaks. The new location is much nicer and more modern. The doctors are both very professional and honest. They’ve taken all the necessary precautions to ensure a safe, clean environment amidst this time of Covid-19. I recommend this place to all my friends and family.

Gl
Review №35

Really professional and genuinely cares about the patient. Visits are not rushed and all aspects of your eye care are addressed. I like the new location; very clean and spacious. Great office hours and weekend appointments are available. I give it a thumbs up.

JO
Review №36

West Oaks Eyecare staff are so professional my daughter and I have been seeing Dr Nyguen & Du for years now. The new location is much better and more modern. The doctors are both very professional and detailed & honest. They’ve taken all the necessary precautions to ensure a safe, clean environment amidst this time of Covid-19. I recommend this place to all my friends and family.

EL
Review №37

I love the new location because it’s near from where I live. Dr. Nguyen attended to me for the first time and she was so good ...very patient. She made a point that I understand what she is saying and she was very detailed.

Ka
Review №38

I have been a patient of Dr. Nguyen for several years before they moved to this new location. Dr. Nguyen and Dr. Du are great at what they do and actually take the time to explain the scans and any health concerns. Other places just try to sell you glasses and dont have such good equipment. If you care about your eyes and need contacts or glasses, then they are the doctors to help you see!

He
Review №39

Dr. Audrey Nguyen and her staff are efficient, friendly and professional. My children and I have been patients at West Oaks Eyecare for many years, and the quality of care is excellent and exams are very thorough. We really appreciate the new location, it is very convenient! I highly recommend West Oaks Eyecare!

Ca
Review №40

First time visit for my annual check up with Dr Nguyen, she is really nice and informative, would definately recommend her and will go back. The staff was also nice and they take proper Covid-19 precautions during your visit.

Ci
Review №41

Thank you Dr. Nguygen for all your undivided attention to our eyes! We appreciate your tips and suggestions to keep our eyes healthy during this time when we are ALL spending more time on electronics. Congratulations on your location. Your office space is in a great location and so clean!

Aa
Review №42

Excellent skills and a very friendly staff makes going to the eye doctor almost like a visit with friends. The doctor, Audrey Nguyen, explained everything in a fashion I could understand. The dental office and Doctor Nguyen I’m particular is unexcelled, in my opinion.

Ka
Review №43

Our family went this summer and had our eyes checked out. It is a newly remodeled facility and feels pleasant when entering. When you arrive you call them, wait in your vehicle so that they can clear the office of previous patient and sanitize the area. All of the staff is properly geared up using PPE. It was myself and my daughters, we each took a turn on the state of the art equipment ( which was wiped down with alcohol swabs each time). Dr. Tuan was very friendly and took his time with the exam.We would definitely go back again.Bonus : Vision works is right next door, so you dont have to go far to get glasses or contacts!

Ke
Review №44

Dr. Audrey Nguyen is very attentive, professional and nice. She listens, explains, and answers all your questions. The location itself is very clean! This was my first time coming here and will definitely return. The front desk staff is very nice as well.

Sy
Review №45

This location is SO clean and had every precaution in place to make me feel safe and sanitized - dr nguyen was amazing - she was so quick but caring and effective - ive been wearing glasses since i was 10 years old - im 32 now and this is the best, thorough and most caring visit ive ever had - i just had to leave a review 🤞🏽the front desk was so professional and kind! i even prebooked for next year and i never do that - i just wanted to remember my experience here and make sure i returned. thanks dr nguyen & staff! 🤍 - Sydney D

Do
Review №46

The office staff are very friendly and efficient. Maria was great with performing testing on my eyes . Dr Nguyen is the best . I appreciate her taking the time to explain my results in a way that I can understand. Thanks to all.

Ta
Review №47

I loved the staff and Dr. Kim was awesome! I felt very at ease. She was very good about explaining the process and answering my questions. Even the front desk staff was very knowledgeable, it wasn’t the normal “ Oh, idk you’ll be able to ask the doctor when she comes in.” routine, and I personally appreciated that quality! I will definitely be back!

Av
Review №48

The optometrist was very sweet and helping. I will be coming back here!

Ly
Review №49

I have been a patient of Dr Nguyen for several years and I am very satisfied with her services and her professional staff.

Jo
Review №50

Extremely pleased with how detailed and thoughtful Dr. Nguyen was with my glasses and contact prescription(Rx). He listened to my concerns with my previous contact Rx and lenses (from a different optometrist). He made sure it was a good fit all around, he truly catered to my vision needs. Best eye care I’ve received in my life.

Je
Review №51

I would highly recommend West Oaks Eyecare. The staff was very helpful and kind. The technology and equipment is excellent. The office was well cleaned and nice. There was no wait time! The doctors were very informative and answered all and any of my questions. Very recommended!

By
Review №52

Great service. The doctors and the staff are friendly, professional and quick.

an
Review №53

Great people! I felt very safe and comfortable. They are very professional. I knew I was in good hands once I entered the office. Highly recommend!

Va
Review №54

Dr. Du is very knowledgeable and takes time to answer questions. The staff is very professional and courteous. I have been to several other places, before finding them, and this is my second year with them and I remain pleased.

of
Review №55

I struggle with having things near my eyes and just the thought of it makes me uneasy! The doctors put me at ease and my experiences are always positive.

Ge
Review №56

This is a great vision office.Everyone is so nice and knowledgeable,

Al
Review №57

This is our family Optometrist and they are incredibly clean, friendly and personable. Weve been going to them for at least 4 years and even though they moved, we will travel for their service.

Th
Review №58

Dr. Nguyen is very knowledgeable and very professional. She and her staff have taken care of my whole family for many years; even now when my children are adults, they still come home and request to see her every year.

Su
Review №59

Great service! Ive had an amazing experience at this office. The staff is very welcoming and attentive; and the doctors are always caring, thorough, and have your best interests at heart. They go above and beyond to answer all your questions and concerns, while making your well-being their priority. I have only good things to say about the staff and the doctors at this office; it is always a pleasant experience!!

Li
Review №60

This is an amazing place to get your eye exams, the Doctors are great, they really care for their patients. I get a bit anxious when I go to any Doctors office but, when I had my eye exam done here, I had no issues; everything went by smoothly. Both, Dr. Audrey Nguyen and Dr. Tuan Du make every effort to ensure the well-being of their patients and provide the best quality of eye care out there. Its rare to find Doctors like this, I would definitely recommend going to West Oaks Eyecare for your eye exam; they go above and beyond to accommodate everyones needs.

De
Review №61

My kids, husband and I are very happy with Dr. Audrey Nguyen. We have had the best experience at her office; no waiting time, welcoming staff and above all a very professional, experienced and thorough eye care doctor. She always has time for all my questions and concerns. I definitely recommend their services.

La
Review №62

My daughter and I have been seeing Dr. Du and Dr. Nguyen for five years. Both doctors are very knowledgeable, courteous and professional. Not just a routing eye exam, they check my eyes for any anomalies and take times to explain the results with me. The front office staffs are always friendly and treat people with the upmost respect. I am happy that I found a place that I can trust for me and my family. I highly recommend West Oaks Eyecare to anyone looking for a new eye doctor.

Ye
Review №63

I have been seeing Dr. Tuan Du and his wife for over 10 years. They are the very best and I will never go any else. Wherever they move to. I will follow. They have always taken care of me and for that I am grateful.

Ga
Review №64

First time there, very professional, quick, courteous and professional. It was definitely the most comprehensive and detailed eye exam I have ever been given. Recommend to anyone looking for great eye doctors!

EL
Review №65

Dr.Nguyen and Liam are great with kids. I took my daughter to another doctor when she was 6. It was a bad experience. I found Dr. Nguyen and she is very good with kids. She is easy to understand and takes time to explain things so parents and kids understand. She also made some helpful suggestions.

Ho
Review №66

A wonderful place for vision care with a nice and knowledgeable staff. I like it.

Li
Review №67

Dr. Audrey Nguyen is the best. She is very professional, very informative step by step with the explanation of your eye examine results. I highly recommend you go to see her. On the real.

ch
Review №68

It’s time for another annual eye exam with Dr. Nguyen. The experience is upmost pleasant as usual. She explained everything clearly and addressed all of my issues. The staff is just as professional as the doctors at West Oaks Eyecare. I trust them to take good care of my eyes and will certainly recommend everyone to give them a try.

DE
Review №69

Nice , friendly doctor and staff.Always give right advice..

Al
Review №70

Great staff. Explained everything very well and very timely. Would highly recommend.

Tr
Review №71

Dr. Audrey Nguyen was simply outstanding. She was very patient with all my questions and my confidence in her knowledge is complete. And best of all, I didnt have to wait to be seen.

Wi
Review №72

Awesome experience wonderful with kids! Doctors are friendly, patient and knowledgeable. Costs are very reasonable and are provided up front, never any surprises. Highly recommend.

Je
Review №73

Dr. Du and Dr. Nguyen are the best! Their service is excellent, and they are always extremely thorough and patient. Their staff is great, too. My family and I will definitely be back to see them.

Do
Review №74

Im not sure why this seems to be a popular place. I have been met with rude customer service and the optometrist I had an appointment with was your run of the mill strip mall doctor, nothing special.

Le
Review №75

Great customer service, Jennifer P was very helpful,polite and very sweet, as well as all other visionworks staff. With great customer service like hers I can’t wait for my next visit. Thank you!

Ti
Review №76

I have gone to Dr. Nguyen for years and would go to no one else with something as important as my eyes. She is a detailed professional who uses the latest technology to not only do a thorough exam but to also explain to you the nature of your vision and any current or potential problems you might have with it. Absolutely the Best!!!!!

Ir
Review №77

I’ve been coming here for some time now, and I love the kindness and compassion that I’m given all the time. I even brought my mom over. #foreverpatient

Jo
Review №78

Awesome service and very friendly. Love the location and the convenience of online appointments. Very flexible and patient health caring. Highly recommended.

Li
Review №79

I took my daughter to get her eye exam and we are extremely pleased with the care and attention of the staff and Dr. Nguyen. The doctor is very thourough, kind, and patient. I highly recommend this practice and will send anyone that I know there! :)

Ed
Review №80

Always a great experience with Dr Nguyen. She’s great at explaining things to my kids and very thorough!

De
Review №81

The doctors are amazing at this office! Ive been going here for years and will keep going back. The doctors are very kind, knowledgeable and give thorough exams and the staff are kind and welcoming.

Kh
Review №82

Very friendly staff and thorough with explanations!

Ch
Review №83

The staff is knowledgeable and friendly, and the optometrists are exceedingly good at their job. Ive been wearing glasses for years, and going to West Oaks Eyecare has been the best experience so far!

Ri
Review №84

Dr. Nguyen probably saved the sight in my right eye. I noticed a shadow in my right eye, a rather large floater had appeared one day, and I took notice. I walked in without an appointment to see Dr. Nguyen and she took me right away. After her exam she got me an appointment that day with the Retina Clinic and I went in and was seen right away by a doctor. They set me up to have a laser seal up a tear that I had in my retina, most likely preventing a much larger tear that could have obstructed my eyesight, even cause blindness. I owe a lot to Dr. Nguyen for recognizing the seriousness of my condition and taking care of it immediately.

Ce
Review №85

Daya and Maria where really friendly!!!

K
Review №86

Ive been going to this location for years. I even moved away from the area, but I still go there for my yearly exams. Top notch group and awesome customer service.

An
Review №87

Outstanding customer care. Coming back for more in depth procedures.

Ma
Review №88

Great place. The eye doctors are very professional & nice. They are also great with kids.

Jo
Review №89

Great staff. I highly recommend.

Di
Review №90

Great with kids, take the time to explain things, passionate about what they do - good people which make good doctors.

Ji
Review №91

Nice staffs. Doctors are awesome and nice. Gives right advice.

ta
Review №92

The office staff and doctors are gracious, caring and attentive to your needs. They provide excellent service.

Vi
Review №93

Dr. Nguyen was very professional, and she explained the condition of my eyes clearly. Staffs were nice.

Em
Review №94

Great doctors that caught my kerratoconis early while other doctors couldn’t. My new primary optometrists!

MY
Review №95

I had a minor experience with the office. All Im going to say is, If you are on the VSP, this office is not a provider on their list. They are considered out-of-network and they are suppose to tell you that before starting treatment. That didnt happen in my case I was told by staff they were in network and I ended paying what I shouldnt have out of pocket. When I spoke with the husband doctor I explained to him that I paid to much and they are not in network, WELL, I was not expecting the rudeness. I agree when you speak good about the office, thats why I was shocked at how he reacted. I was told, Im going to give you back your money and you and your family is no longer welcome here in a very rude manner, but thats ok. I will do just that. I will continue to go to where I been going where the staff is honest and nice.

je
Review №96

Great service. Doctors and staff are very kind and efficient throughout the whole examination process.

ch
Review №97

Been going there for years. Never had a bad experience there. Husband and wife doctors are awesome!

Al
Review №98

Clean and neat office, staff is friendly and fast, doctor Du is very detailed and explained clearly all you need to know.

Ce
Review №99

Great customer service! Kid friendly eye Doctor and fast service!

Pe
Review №100

Prompt courteous attention, professional, Dr. Du spent extra time and double checked everything. Needed a referral and they got me a prompt appointment.I went today for a second appointment again on 12/02/2020 and Dr. Dus new Office is spectacular. His space is ample and very clean; He has modern air filters in every room. During this COVID-19 Pandemic He has implemented all the safety rules by the WHO. The receptionist are professional and friendly. Dr. Du will see you on time for your appointment. His place is filled with state of the art Optometric-Ophthalmological Equipment. Dr. Du will check every aspect of your vision and demonstrate to be very concern about your vision problems and will expend extra time with you until after you are satisfied with his evaluation. I am lucky to have Dr. Du as my optometrist and would recommend Him very Highly.

Information
100 Comments
4.9 Rating
  • Address:12161 Westheimer Rd #200, Houston, TX 77082, United States
  • Site:http://westoakseyecare.com/
  • Phone:+1 281-496-4774
Categories
  • Eye care center
  • Optometrist
Working hours
  • Monday:10am–6pm
  • Tuesday:10am–6pm
  • Wednesday:10am–5pm
  • Thursday:Closed
  • Friday:10am–6pm
  • Saturday:10am–6pm
  • Sunday:10am–6pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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