Larysa! This is the fantastic human being who helped my mother and I find some really good-looking options. If it wasn’t for her, I would not have chosen frames that really fit my profile. I settled for something to “get the job done” and they did NOT look the best on me. I’m one of those people that doesn’t mind aesthetics, but values performance. However, she floored me. She knows how to pick out excellent options, all out of her extensive experience in the eye care industry. Definitely will be seeing her for as many years as possible to keep me looking fresh with my frame selection. And I was definitely not paid for this or anything people! Haha She’s amazing!

Larysa was Great to assist me with replacing my glasses just lost on a trip. Incredibly helpful to find exact frame match and pull up previous information to insure I got the same prescription. Friendly and efficient.

A great place to get your glasses or contacts. Epspecially the young lady, who is in charge of contacts. I didnt want to get the contacts because I was having a hard time with them. She took her time and explained the procedure to me. I was so impress with her patience.

Awesome experience from Ms. Larysa, she is so nice and patiently to help me find the perfect fit frame on me and explain the difference between them , as a student , its hard to afford a fancy glasses, but Ms . Larysa give me a so suprised discount , i am so grateful for you Larysa, you did me the best favor which i have never had before .

Check in was good. However, the COVID screening is done at the door then again on the past medical history form. The provider was quick. For eye exam I was completed with in 15 min. I spent 30 min waiting to pay a 10.00 copay and get my prescription. The check out clerk, long black hair seemed frustrated and taking it out on her coworker and short with customers. I highly recommend a better check out process. If benefits are done ahead of time I shouldnt have to wait so long to check out.

Check in was quick and without any fuss. Technicians running the initial screening were friendly and competent with getting the scans and picture process done quickly. Dr Sowash was informative and took the time to explain things to me, clean bill of health this round. And last but not least Larysa was a pleasure in getting the glasses that best fit my requirements. She took the time to explain things and made recommendations without any heavy, rushed selling. Her attention to detail in getting my lenses optimally centered was an unexpected surprise... Walked out getting both a pair of glasses and sunglasses that will fit within my motorcycle helmet. My compliments to the store and staff.

From checking in to the appointment, through the eye exam, and then ordering contacts and glasses, the staff and doctor were incredible. They exceeded my expectations on everything from safety measures to explaining costs. I highly recommend this location!

I have been having issues with receiving my glasses I had dropped off a few weeks ago. I called this location and spoke with Sam and she apologized that there had been a mix up with my frames i had dropped off and the lab lost them. She immediately went into action and asked if i could come down and pick out some new glasses and they would be fully covered! When I got to the store Diamond helped me get the glasses I wanted and got me checked out! That was the best customer service I have had in a store to fix an issue ever thank you!

Its a bummer that this location is so short staffed. When you show for an appointment, you still have to wait 20 minutes to be acknowledged by a rep. Overall experience is poor. It took 6 weeks to get my son glasses and another week for an appointment to get them adjusted. Ill be working with a new store moving forward.

Retail side is nice. However, the doctor side is rude, disrespectful, sarcastic, antagonist and simply not helpful. They force you to make multiple appointments and do not give you both prescriptions on the same day. This is a complete waste of time for working professionals. Lastly, they will try to tell you it’s the law! I would like to to see that state statute in regards to my scenario. The entire process was a joke, not helpful, and disrespectful.

Worst service ever. They got my rx wrong, lost my contacts, then when I asked for my glasses rx so I could order glasses online from somewhere else, they gave me the wrong rx so I spent $200 on glasses with the wrong rx. I called and asked them to fix it and they said I’d have to pay for a recheck appointment. I give up even trying with them. Waste of time and money.

Dr. Lad was so great, she has a very pleasant way of making you feel at ease. I hope in the future I can have her do my exam again! Thank you Dr. Lad!!

Great Dr was very patient. J explained I need time for my eyes to adjust and he listened. I am very excited to get my new glasses with probably the best prescription I have ever received.

I couldnt find the location in the mall. I called the phone number on the website and also the number I received a call from to confirm my appt. It just directs you to a call center where no one picks up. I just wanted help locating your store and to say I was on my way. 6 minutes late and they canceled me. Fine. But, list a phone number where I can actually talk to a *real* person inside the store Im going to.

Terrible customer service. There was only one customer in the store and reps standing around while people I lined up outside of the store. No one came out to check in or explain the process of getting “screened”. I will never go back to this location again!

Great service Doctor was very knowledgeable and friendly. Staff was also friendly. Would recommend to all my friends and family.

My experience with Visionworks at Arrowhead Mall was exceptional. The greeter was cordial and professional; The Doctor’s staff was cordial, professional and efficient. My sales rep, Samantha, was phenomenal. She was patient and didn’t try to persuade me into something for the sake of the sale. She was thoroughly professional and I would highly recommend her by name to family and friends. Great customer service and experience.

The place was clean, organized and super friendly and helpful staff. I definitely would recommend them.

The atmosphere there this time around was awesome! So many great improvements!! Judi was so helpful with picking out my glasses and options! Great overall experience! The doctors staff was way awesome too! So knowledgeable and kind!! Good job VisionWorks!!

I was pleasantly surprised at all of the precautions Vision works was taking to protect their patients. From having clean and used pen boxes to wiping down machines right in front of me. They even limited the number of people in the store.Great job vision works!!Thank you for keeping us protected.

Dr. Lad was kind and very helpful! I will follow her anywhere for any vision needs

I wish I would have read the reviews about this facility. I had booked two appointments online and unfortunately we arrived 15 mins late (4:30 pm) due to trying to locate the facility. We were turned away for being 15 mins late. One of the exams was very important so I was okay if they cannot honor one of the appointments but they didn’t care that I had 2 appointments (4:15 pm & 4:45 pm). In which I had to schedule separately, but they would not honor either one of them. I have had great experiences at other locations and this is at the bottom of the barrel. Note to staff: please do not reply to this message. It’s clear your customer service lacks... customer service. Learn from all these reviews instead of your fake sympathy.

My boyfriend went in to get glasses and during his visit everything went great but then he changed his mind and wanted to switch glasses. The card had already ran through and Sam tried to refund but was in limbo. She said she would check it the next day and give him a call when she ran it through again and put the order for the glasses. It’s been two weeks now and she never called him back. He’s called her and left several messages and she hasn’t even bothered to follow back up with him. It’s a shame because he really wanted the glasses and was going to spend quite a bit of money for them. I even scheduled an appointment with them but after the poor customer service and follow up we will not be returning there.

Never have I been so disrespected by an employee.. I walked in I didn’t see a sign plus I saw other people was right in so walked in as well I looked at some glasses and I grabbed a pair I liked.. I am a father and a husband so especially right after Christmas I had a little money to buy me some glasses which I desperately needed. So I grabbed the pair I liked and two seconds later I feel someone pulling on my shoulder I thought it was my wife, when I turned around it was a employee named LARISSA as soon as I turned around she yanked the glasses out of my hand and told me to get out and began to tap on my back to leave I was so shocked I didn’t know what to say so I left and I turned around to make sure what happened just happened and then she puts a sign in front of the door to block it. I told my wife what had happened because I was still in shock and my went in to get the manager name and they said that he wasn’t their and to call back at 6:00 pm and that’s what we did we called at 6 on the dot to find out the store closes at 6.. this store is so disrespectful and rude I will never recommend this place to anyone

This was my first visit to this location. Kaitlyn and Crystal were absolutely amazing. These women are what make your location run smoothly. I felt welcomed and I will definitely return again.

Dr Tobin Hale is great! Hes a professional provider that takes the time to listen to your concerns and answers all questions. I would highly recommend Dr Hale. Thank you

Great service especially in times of Covid. My only issue is that you have to schedule an appointment to make an adjust to your glasses. And those appointments fill up quickly

I had an appointment for Saturday 11/28 at 2:15. I arrived at the mall at 1:30 and could not determine where in the mall you were located so I called 3 times wasted more than 30 minutes and No one picked up the phone. We are in the middle of a pandemic and I wanted to limit my exposure to people trying to figure out my quickest way in and out of the mall. I finally gave up and will take my business elsewhere. Really no one can pickup the telephone?! How do you get new customers if no one picks up the phone?

Was late by 5 minutes for my 3rd visit for contacts due to traffic for a 4:30 appointment and doctor left right at 4:30. Told me I had to reschedule due to the doctor leaving. Horrible service, unsure why 3 visits are required to get new contacts ordered. Dont come here if you have a busy work schedule

The staff had everything well organized. I was called on time for my appointment, great service with keeping with the Covid regulations!

The doctors took their time measured my eye strength were very patient very thorough and the entire staff was very good to deal with

Friendly professional knowledgeable and overall pleasant experience from check in to fitting.

Quick and easy, was in and out with a new order of lenses/frames within an hour

Very clean and professional. They were very efficient and helpful. Their associate Sam was very knowledgeable, professional, and friendly. I was able to get exactly what I was looking for and even find a pair of sunglasses that I’m very excited for. Thanks to the whole team at this location for keeping and maintaining a safe and clean environment.

Everyone was nice and friendly, and Diamond was really helpful and professional, many thanks 😊

My experience with the staff was outstanding Diamond was truly very gracious and handled the tremendous pressure of so many customers and so few workers. The store was very very busy but there were only two workers. with the double duty of sanitation and greeting everyone at the door plus trying to answer phones and take care of a dozen customers ridiculous for any boss to think that this is possible to do well. They handled the complaints from customers with grace but should not have had to be put in that position in the first place. Good job ladies!

Visionworks is taking every necessary step to keep people safe during the pandemic. You have to gave an appointment, everyone wears masks and gloves, people are kept 6 feet apart, glasses you try on are kept in a box you carry so they can be sterilized. It was a great experience. Staff are friendly and very helpful.

Never come back to this place. I’ve done my eyes exam since last month and Doctor said will call me come back to give me trial pair of contact lens but been a month so far they didn’t contact me or give any trial pair either i been called them to many times to ask for it then they said will call me back right away to figured but they did not. They just ignored and doesn’t cares about their patient. Now i have to come directly to this store to ask them what’s going on. They make me wait for over an hour to find just one piece of contact lens. Now still waiting.. overall bad services.and another 2 hour wait but still got the same answered that don’t have lens for me. Ended up i was requested for my precription but they said they don’t have it yet.. what the hell..?

Horrible service. Dont bother making an appt because they do not honor it. Had a appt waited for over an hour to be seen with people being seen after me who just walked in. Along with bad attitudes and very rude. Very Disappointed

My grandma and I came here because she needed new glasses. She already had a prescription and made an appointment, she just needed to pick two pairs and pay for them. We ended up being helped by Larysa. The problem started when she kept asking me questions about my grandma like she isn’t capable of speaking for herself and then Larysa kept getting frustrated and throwing attitude around. At this point I looked to see what her name was and noticed her name tag was on upside down. Now, I know my grandma is soft spoken so she is hard to hear sometimes but being impatient and rude does not mix well with working customer service. Luckily, Samantha overheard and asked if she needed help only for Larysa to get mad and storm off so Samantha took over for us. I later learned that my father had similar issues with Larysa just months before when purchasing my younger sisters glasses. I am surprised she still works here after some other reviews I read about her as well. I’m planning to get myself some glasses soon so I am hoping I don’t get stuck with her myself.

The staff were very nice and professional. They have top equipment for eye exams. I recommend this place, specially if its your first time getting an eye exam like I did. Also, a nice selection of glasses

Very helpful and patient . Want you to be satisfied with the Visionworks experience. Thank you- coming from a hard to please customer.

Truly this place has the absolute worst service I’ve ever experienced. It’s now been 4 months I still have not received my contactsI call weekly and get nothing then today I get out on hold for 15 minutes twice the third call says the store closed, mind you she answered knowing I was on hold and said she’d be right with me! UNBELIEVABLE absolutely NO response and no contacts on top of that they have the audacity to wonder why customers get upset. NEVER again.

Dr Ochoa wonderful the retail staff was great very helpful with helping us find a nice pair of glasses. Although I had issues with back-office verifying my insurance even though I called a few days prior to make sure they had everything they needed they told me they did when I got there they could not find my insurance information. They told me to call human resources and they wanted to reschedule me I look in to my work benefits and saw that I did indeed have insurance I walked back into the office and spoke to Sam she found my insurance right away if it wasnt for her I would have had to come back she was amazing. You got the back office staff work me in although I was there for three hours she made it right otherwise I would have gave this place a 4 🌟 even a 5 🌟

Dr. Wright was kind, punctual and informative! All staff were friendly! It’s hard to find places like this these days!

The eye doctor and assistant spent quality time with me: not too swift, not too slow. They listened well and spoke clearly and with professionalism. Good teamwork.

Larissa was awesome. She was very patient and answered all my questions. If she didnt know the answer she found it and never made me feel rushed.

I find it ironic i was asked to review this location. I had an appointment for 9 to have my current glasses fitted and pick out new frames. As per the email I arrived 10 minutes early for appointment. I was greated by Diamond, who screamed at me we dont open until 9. At 9, I went in filled out the Covid protocol form, had my glasses adjustment, and picked out frames. This took until 930, again I was reminded by Diamond that my appointment wasnt until 10 and she told me where to sit and wait. At 1020, I asked the gentleman at the desk how soon until I will ne seen. He asked for my name, told me I was a no show as he did not have s Covid form for me, even though I was sitting there. He told me they would try to fit me in soon and could I fill out another form. I told him this is ridiculous and left.

Excellent service and very nice people working there. Precautions forCovid-19 also enforced very well, and cleaning equipment after each person is done also.

I ordered a full year supply of contact lenses on 9/11. So far I have only received contacts for one eye (different prescriptions). Unable to contact anyone by phone. Number on receipt is wrong. After 3 weeks Went in person, very nice associate helped stated shipped but lost will need to reorder. So I’m still waiting.

State of the Art equipment...friendly staff...thorough Doctor...everything on time...Judi very helpful with frame selection and really cared how they looked

The Dr was so good with my energetic feisty girl.

My husband was the one who was the patient over there. Said he was very happy with exam and the Dr. who gave it.

The staff was very polite and helpful. I felt I received good care form the doctor and his assistants.

Was a wonderful experience! Thank you

Easy to find in the mall, The eye Doctors were very thorough and kind, The ladies who helped us were also very kind and helpful. Thank you for making it a very quick and painless process.

Very nice place with a great selection of glasses. Dr. Smith was great! I really liked her and their staff was Amazing! Zara assisted us with our glasses and contacts and she was a breath of fresh air. We really enjoyed her. Very knowledgeable and her personality was such a joy. We will definitely continue the relationship with Vision Works and will recommend to Family and friends.

Cant believe there was only on employee runs entire store.. She took long time to help one customer each time. People wait for ever in this store.. Its the first and would be last time i will be here again. Cheap company at least pay more so you have better cover.

Staff was extremely courteous and efficient given all the new standards with the Covid-19 situation.

Doctors are good. The rest of the staff all seem confused about how to do their jobs with COVID regulations.

Despite a father and older son being allowed in and hearing a mother with Two teens being told they could come in, my wife was not allowed to come in to help me pick frames. Thankfully Richard was helpful. Can’t say that for his female fellow employee

I am happy to say that the entire staff here is lovely. They were incredibly busy and yet were still pleasant, helpful and attentive. They were professional and efficient and should be commended. Kudos! 👍👍👍

Horrible doctor!! Dr Wen was soooo RUDE. I never had glasses and my first time there with VSP insurance and very generous plan. She treated me like dirt and made me feel stupid!! I had no clue of eye exams. I’m going somewhere else to get a second opinion. That doctor is horrible!!

I always have a smooth visit at Visionworks at Arrowhead mall. The optometrists are so nice. The front staff are so patient and quick. I would recommend this location to anyone.

Following a Vitreous Humour separation in my left eye, the Optometrist attended to me almost immediately was able to examine for retinal damage, and in my case was a common, recoverable event. The attendance to my emergency was amazing.

Doctors are fantastic! Sales rep seriously fight over your sale. Walked out because the one who grabbed my script first but was helping someone else wouldnt give it to another rep who wasnt busy. I can buy my glasses somewhere else.

Everyone was very pleasant and knowledgeable. Especially the eye doctor, she was very helpful. My previous glasses broke at 9am ,I was able to make an appointment for 11:50 am for an eye exam and they had my new glasses made by 1:30 pm! The prices are great also! So pleased with the experience! Thank you Visionworks!

This location has got their social distancing down pat. From the barricade at the entrance to the store to wipe down of all their equipment from any item you touch in the store its refreshing. I love the staff, Diamond is super friendly and.ahe knows what to do and how to handle situations Rockstar!🌝 The optometrist is really calm, nice and easy to work with. The assistant is super friendly she has red hair and is funny and awesome to deal with. Thanks for a great experience $1,200 later but worth it , this covered our vision exam and our 50% glasses and lenses son and I got 2 pairs of glasses. Note we paid putta cash hence the expense. Well be back again as usual.

Appointment was right on time. Dr was great, took his time and answered all my dumb questions. I didnt feel rushed. That is the best for me personally.

Enjoyed working with Diamond. Very nice person.

Always very good service and treatment.

Doctor Nguyen was very professional and thorough. She made my experience pleasant.

Easy to schedule and get to as Visionworks is conveniently located in the northeast corner of the Arrowhead Mall. Fast, friendly and professional service. The staff was wonderful to work with - explained what each of the examination equipment was measuring and the results of my eye tests were.

Covid 19 protocols followed (except for UPS driver who dropped off a delivery). Staff was pleasant as always. Very positive experience.

Great Doc and great customer service from the tech that checked my eyes before seeing the Doc. Nicholas was awesome too. Helped me pick out my Ray Bans and transition lenses. Everyone was extremely patient with my 6 year old son and even incorporated him too. Thank you!

My overall experience was excellent. The staff were very professional, particularly Celine, my Optometrist, and Diamond, my customer service and fitting Rep.

I wouldn’t even want to give them one store! Absolutely terrible. I had my appointment booked for atleast a month and they waited til the night before my appointment to tell me they needed to cancel it due to double booking. Their website said the time slot was available and I received a confirmation even. So I called and they transferred me three different times and then put me on hold to speak to the manager which at that point I was on hold for atleast 3 min. I never received an apology but just an excuse as they are understaffed.

I was scheduled for an eye exam, but somehow they scheduled me to buy eye glasses. Employees were rude and tried to pinned the blame on me and were making excuses and didnt even apologize for wasting my time going there. They said I could reschedule for an eye exam in August, as If I would go back to a trash store and wait that long. I 100% scheduled for an eye exam, they booked me for the wrong thing. Really unprofessional staff, very rude, incompetent. Look elsewhere.

The entire staff was very friendly and Dr. Hall is very good

I am really disappointed in this place. I have gone here for at least 3-4 years to get my glasses/contacts and they have always done a good job. Recently, I wanted to get some computer glasses. I sit at a computer for 8 hours each day. I was struggling with eye strain, headaches, and sensitivity to light. It became so bad that I was struggling sometimes to get through the day. I learned about computer glasses, thinking that would be a good option, I spoke to one of the customer service representatives who recommended multi-focal lenses. However, because I sit at a computer so much of the day, I opted for a separate set of glasses for that specific arms-length distance. Because my prescription was from January, they told me I needed an eye exam. The severity of the problem made it worth a $70 eye exam. After paying $70 for an eye exam, he wrote the same prescription and added prism. When I finally got them, the prism was so painful for me that I couldnt wear them for more than a few minutes. I went right back that same day, at which point I had to make another appointment to speak with the doctor. Once I picked them up, they gave me my prescription from a year ago, which I can use to drive just fine and kept the prism. If I can drive in them, they are not computer glasses. Plus, I have a pair in my drawer, which I already tried to wear at my computer, but it didnt help. So now, they advise me to speak with the doctor again to get a new prescription. I called the next day to see if they could just bring down the strength to correct for an arms length for the computer since they have, three times in the same year, confirmed my prescription for distance. She said they could, but needed to speak to someone else. She calls me back and said that he brought it down and turns out it was that old script sitting in my drawer. Why do I have to define computer glasses to eye glass professionals? It is time for a refund.

Much better experience over the phone as well as in office Dr Hale Kimberly Anna Samantha thank you all so much you made the experience so much easier. I truly appreciate it

I have never been to any optical store that has been so friendly and helpful there customer service is over the TOP. Jeanie the Dr. assistant was very kind. I made a mistake on my appointment time and she was so helpful and got me in. Dr. Ochoa was thorough and professional. Maria V. Went above and beyond to help me pick out not one but two pair of glasses.

Totally nice people (Nicole at Arrowhead) in the mall BUT wifes prescription was wrong! Cant get anyone to answer the phone. Prices are over the top! Wife got a complete pair with new frames via Costco for $159. My purchase for lenses only was $230! Its been nearly three weeks for me to get my glasses. Good instore experience wont make up for lack of follow thru by customer care.

Rude! Waited 45mins after our scheduled appointment and she was very unprofessional. Such a waste of time!

Lost a long time customer of over 20 years. Will not be giving any more business to Visionworks.

There was really only one issue I had here, which does bring my rating down 2 stars. They have this machine called the Optos, which to my surprise I did not even know I was paying for. I was ill advised on the reason for it, they told me just to sit do it. I did not know the cost and I definitely would not have spent $40 on something I know I would not have done. MAKE SURE YOU READ EVERYTHING, the DOCTORS WILL NOT TELL YOU WHAT YOU ARE SIGNING. In the words of the woman doctor “I EXPECT YOU TO READ EVERYTHING”

Staff was friendly and helpful. Dr. Ochoa was very friendly and efficient. Samantha helped me find the perfect frames.

Really liked vision works!! My daughter and I were scheduled together and they got us in quick, doctor was awesome, and tons of frame selection and had the contacts I wanted to trial to wear till my follow up fitting.

I love how nice everyone is they all know what there doing. And work fast but dont rush you. It was a Exallent experience and now I will always be going to visionworks for now on.

Prepare to wait, but it is worth it. You’ll get great service, thorough exam, and quality eyewear. Thanks guys 🙂

Everyone was extremely helpful and nice ! It was quick and staff were very attentive. Donna was especially friendly and helpful. I always go here and will continue to do so. They even helped a guy who is on vacation and broke a lens and needed it asap👍

Everyone here made us feel welcome, almost like it was an everyday occurance for us to walk in! The optometrist was extremely friendly and very knowledgeable. We felt comfortable. The ladies out front were so patient, helping us decide between frames, THAT is the hardest part, I think.My husband and I had walked in on a 2-for-1 sale! So THAT was an added plus, also! It was a good visit. Our glasses will be ready in about 10 days.

The staff was so friendly from the second I walked in to the moment I left. They were very busy but always had smiles on their faces and were helpful. The doctor was nice and we sat and discussed differ t options for contacts and when we were done I was passed along to the next person to find my new glasses. I’ll be back next year!

I was extremely satisfied with my visit everyone was very kind and very professional thank you so much🥰❤️

While the front desk was less than helpful, Dr. Lee was great. She was personable, patient with my young baby, and gave me the proper treatment and paperwork needed.

Dr Hale is one of the best. I haven’t been able to see this well in a very long time. I highly recommend him.

On time and very thorough. The staff was wonderful and the doctor was absolutely fantastic. Highly recommend.

Dr. Drabinsky and support staff were friendly, efficient and knowledgeable. Would highly recommend.Also would like to thank Tina for her help in picking out my new frames. She is not only knowledgeable in their product line but is also a very caring, pleasant young lady that puts her customers first. Thank you.

Every one was so kind they took time to make sure everything was explain to my satisfaction the doctor went over everything before each test and I was very comfortable will be returning next year for my exam

Very friendly and helpful. No insurance but I still got a 50% discount on my glasses. The eye exam was thorough and precise.