This is the indicated, dedicated, after-hours location for the Park Center Walk-In mental health clinic next door, which is why I came here; I wanted to go there first. Sadly, this ER does not appear to be equipped to handle non-suicide mental health emergencies. Before checking-in I asked a few questions of the intake nurse, indicated my severe need, was told there was no way to know how long I might wait to be seen, and given no opportunity to explain myself before being cut off, essentially told to save it for the doctor. I left instead.

Visited this location a little bit ago fairly late at night and was immediately put off upon my arrival. The male nurse who was working the front desk that I unfortunately did not get the name of was extremely rude (being short, rolling his eyes, not listening to me) and I should of knew right then and there to just to turn around and go to a different location and if I hadn’t been in very severe pain I would of. The staff was very disorganized and scattered. They didn’t run any blood work or tests on me just a urinalysis and just told me to set up an appointment with a doctor to do additional testing who couldn’t get me in for almost two weeks despite the fact that I was severely sick and in pain, which they charted. Honestly if it wasn’t for PA Heather I would just leave 1 star. Heather was really sweet and actually helpful. She checked up on me multiple times and informed me on a lot of things I didn’t know. Ultimately, it was a very unpleasant experience. It disappointed me so much because I always have good experiences through Parkview but this was just not the case. I left in the same exact condition I came in, just more frustrated and with less money. For an emergency healthcare facility, there is, for the most part, a big lack of urgency and care for their patients at this location. I sincerely urge you to go to a different location, especially later at night, if you are in need of emergency services.

Nurses and aides were fantastic, however, I was still held there against my will. I went in for mental health help, and after an hour and a half I told them I wanted to leave and come back another day. I was told that due to some policy, they were allowed to let me out until Ive been cleared or seen. I was there for 5 hours before I was even seen. I wasnt allowed my phone, my purse, or anything else. The nurse on duty was so angry she went to go grab someone from their office to see me. I appreciate her, but still ridiculous.

Michelle the night nurse in the ER is awesome!!! Best nurse ever. Super nice! Thank you so much!! My arm is feeling so much better!

Was there for an emergency visit. Everyone was very nice and caring, I saw the doctor 2 min after i was brought in, had a CT scan about 10 min later. Can not express my gratitude enough for the staff and nurses who took care of me ❤️ thank you for what you’re doing.

Gave Benadryl for a seizure and released the patient. Will Not Return!

I am So disappointed last night. My baby vomited and she so weak but we have to wait 2 hours to see Dr .How can we call Emergency? If serious patient will die soon .

Nurses and doctors saved my life a few times. Thank you for your empathy and hard work!

I want to rate no star to ER for what I have experienced today. I am very upset since I standing in front of front desk. Today I run to ER because my baby was having severely allergic after drinking formula. I carry my baby and walk in to ER then I stop at the front desk. Two clerks were talking instead of asking me for how they can help. One of them don’t even know how to take blood pressure correctly. When they ask me to come again to take blood pressure for second time. That’s when I decide to walk out of lobby and headed to different hospital. I stop by Parkview Even tho I gave birth at different hospital because I strongly believed that Parkview has excellent service and put patient in first. But I was wrong when good hospital have poor staff. I just want to say that if you choose this career because you love to help others then put your heart and soul into it. Or otherwise you should go somewhere else. Please leave this opportunity for other that is willing to take over to help patients With excellent service.

Extremely slow. Waited 4 hours to be transferred to a room upstairs. Nurse forgot my medicine and they were having a great time laughing doing what they were supposed to do. Nurse MARY. Physician assistant MEGAN/Marcus. I would never recommend this hospital. They don’t put the patients first. They take their time. Terrible