So wait times are unending no matter the reason. People are waiting 7 and more hours, sleeping in their cars outside the facility hoping for their turn eventually when online the ER shows a wait time of 13-16 minutes, surreal! Be honest and update your times to hours or days if thats what it takes because no, you dont see patients in a timely manner. We were there for over 4.5.Once finally in, you wont ever get to see a MD, only a PA who once you dont agree to her idea of testing, she wont talk to you again during your entire stay... Seriously, paying thousands of dollars for an ER visit to be treated like that is unprofessional, rude and a disgrace for medical practice. And I dont know when PAs from geriatric have become pediatric PAs? PA Meredith Roth is definitely the last one I want to encounter again.

It’s time to do better! The excuses have got to stop and Lutheran needs to do better for their patients. Invest, expand, or revamp, but for the love of God do better!Having patients wait for 6-8 hours for a CT and the results is unacceptable. Having a patient starving with not one person offering food or water for 8 hours is unacceptable (was allowed to eat and drink and didn’t interfere with testing). Making a patient wait almost two hours for the IV team is unacceptable. Having a patient wait half an hour to be unhooked to use the restroom is torture and unacceptable! Having a patient ring the call button repeatedly with no response is scary and unacceptable. Having loud monitors beeping for hours when a patient is feeling ill with no attention is unacceptable.It’s time to do better. Having a patient feel like they’ve just had a traumatic experience BECAUSE of your ER has got to stop. Fix the problems and stop making excuses for poor management, poor standards, and poor services.

This is by far the worst er in ft.wayne! I just left after sitting in the waiting area for 4 hours with a bleeding gash in my head. I had to change mo own dressing in the lobby because i had bled through. The last time i went in with sever abdominal pain i waited for 2hrs and left for parkview randellia.

Went there yesterday and we wait 45 mins and never got seen. Everyone else went back before us. They never even called us to see where we were or anything. Dont go to this ER

Your night staff needs to be fired ....I am trying to understand how I been here 4 hours and have not got any medicine or medical attention beside a nurse come saying Ahhh. its not even a lot of people here.I only came here out of desperation cause Parkview would never.

If I could give you a negative star rating I would!!!My 22yo son brought my 17yo daughter to the Er for me due to me fracturing my foot and on a scooter. Everything was fine (even thought they were put in the hallway)when he was approached about being on FaceTime. He was told he was not allowed and he got off right away. He proceeded to ask her why nobody said anything the whole time. One of the nurses got rude with him and he told her to stop being vindictive. She walked away and got the cop and was kicked out of the Er..So now my 17yo is in there by herself and staff proceeded to ask her if she felt safe and who was he to her and who is her ride ( My son is mixed). My daughter called me very upset to that line of questioning considering they are very close...I will nor my children EVER step foot in your doors again

Went in because my Dr referred me after seeing her right at closing hours.I had slipped on the ice the day before and my shoulder was causing a lot of pain and I couldn’t move my arm out from my side.I’ve never been in an actual room there. Always are overloaded and put ya in bed in the hallway. So they took x-rays after waiting in the hallway for over an hour. Waited some more in the hallway.While waiting in the hall, the room across from me, maybe 3-4ft away a drunk guy was causing all sorts of a ruckus. The police were even involved and the guy was acting like he was gonna get violent.Nobody asked me if I wanted to be moved. This went on pretty much the whole time. Just a few feet from me. Finally when they had a scary face to face altercation, I got up and asked if somebody would please move me. After I got up and moved myself they finally grabbed my bed and moved it. I should ‘t have had to even ask.So besides that, the Dr comes back and says its just a contusion and that I should be able to goto work. Which is like a bruise under the skin.I thought it sounded fishy cuz I couldn’t move my arm without help.So I went to my Dr the next day.I have a complete tear of my rotator cuff AND a torn bicep.Contusion my arse.

Husband went to Lutheran ER for my 6yr old son. Physician did a good job. However physicians bill came from APP of Indiana ED, PLLC stating it was mailed to our insurance, but insurance has no record. Called APP and waited on phone for 35 minutes only to get lady (Shirley) who said she didn’t have insurance info on file and couldn’t speak w me about bc my husband signed as the guarantee. She also kept saying the physician is separate from hospital (which I knew), but she couldn’t get our insurance info from them that was copied the evening of service.

Husband went in for severe stomach pain. PA/ER doctor told us scan indicated colon cancer that was also in liver. Asked if it could be something else and was told no. Went to colon-rectal doctor and found out based on labs and scans, it was diverticulitis and a liver hemangioma-non cancerous. Worse bedside manner by ER doctor and providing diagnosis on an radiologist impression vs any other diagnostic tests. Completely traumatized and devastated for a week until we got the final results due to an inept doctor that could have kept her opinion and the radiologist’s impression to herself and just referred us to a specialist with a polite “something is going on but you need to see a specialist”.Good news is the nurse was AMAZING and very SYMPATHETIC. Hats off to her.

I was seen at the ER this morning for severe pain of neck and shoulder that has me incapacitated and unable to function for the last 48 hours. I was taken back almost immediately and my nurse Christy was so kind and took such good care of me. I was seen by Dr. Janardhanan Veeran Davy who listened and was also so kind to me and cared about my problem and pain. He Ordered a CT scan which I got very quickly and May was the technician who helped me onto the table since I couldn’t do it by myself. She was very kind and patient to make sure not to cause more pain getting on the table. I received 2 shots of medications for the pain and sent home with a referral for an orthopedic surgeon. I was very very afraid to go to any hospital because of covid and didn’t want to go. But my husband made me Go and I am appreciative he did. Everyone treated me very well and took care of my immediate issue and I felt very at ease there. Thank you ER staff for being so good to me. You are heroes working very hard treating sick patients in this pandemic and yet still were so understanding and caring to me. God Bless.🙏🏻

They saved my husband. But they are very wrong with how they treat their patients. I couldnt even take our son back to see his father when he was on a ventilator and we didnt know if he was going to make it or not. Then when he woke up I let him FaceTime with our son and they freaked out about that overall really really really bad attitudes and experience if its due covid-19 and you need to have better things in place. An eleven-year-old dont understand that he cant go in cuz hes not 18 dont make sense nor is it fair I would hope that they would fix this for the sake of other families. After youre already in a state where you dont know if your loved one is going to make it or not and you have children that you have to explain it to they could be more compassionate as if it was their family.

My husband and I had a extremely upsetting experience at the ER dept. I completely understand that the rules at the hospital have tightened with Covid, but does not justify treating concerned family members with no compassion. My husband and I arrived at the ER after being called by my husbands elderly father, telling us his mom was being taken by ambulance to the ER. His mother was in critical condition when she arrived. We came in and told the lady at the front desk why we were there. We were informed we could not go back, my husband could not swap out with his dad, and that if his dad came out, he couldn’t go back. At this point my husband called his dad, and the cardiologist who was speaking with his father, said he was coming out to speak with us. We were waiting for the doctor when a security guard game over and told us abruptly that we needed to “get out”. He said they didn’t want anyone in the waiting area. My husband was trying to explain that we were waiting on the doctor, and he said “I DON’T CARE, GET OUT!” At this point the doctor came out. The security guard continued being nasty. As my husband walked back with the doctor, he turned to me and yelled, “YOU, OUTSIDE!” I cannot believe how we were treated. I’m not sure if my mother in law will make it through the night. These people acted like the militia! To make things worse. My husband said after he came out, that the staff in the ER had on minimum PPE. If this is about covid, and keeping people safe, why don’t we start by having your own staff wear proper PPE. I would not recommend Lutheran hospital to anyone!!

Never come here.

The doctor and nurses seemed stressed but thats not abnormal and they still were cheerful despite that. However I had to wait 3 hours to get stitches and by that time my wound had clotted (thankfully lol) and ended up just getting a liquid bandaid since it had started reattaching due to how long it took them to see me. Also they didnt tell me that I would be billed twice so be careful because they will bill you two different ways (for services and physician) but not tell you. I have never been anywhere that refuses to tell you that you have will receive two seperate bills and then fight you on the phone about having received two different bills and deny the existance of the other bill. So be careful about their billing.

Went with a friend for outpatient lab on Sunday, october 4, 2020, sent to emergency room for lab work, registration took 25 to 30 minutes registrar asked for employment history info(still cant figure that out and red flags) even though medicare and aetna cards were presented. we were sent to the outpatient lab, no one was there lights were out, but door unlocked, entire department empty. it gets better! phlebotomist was called she had 5 in house patients ahead of us, two hours later, i called Parkview asked if we could bring an order for labs, we left and arrived at Parkview. From registrar to lab work completion 30 minutes and service was excellent. Never Again for Lutheran for Anything, I shared with my friend....

Not helpful or friendly at all. Went to Parkview for a severe burn and they sent me here because they don’t have a burn unit. I’ve called all day and no response but voicemails I call the receptionist and she’s so rude as I’m giving her better customer service than she’s giving me and I’m burned and just need help. Looks like I got to handle this on my own since they won’t even let me schedule an appointment and it’s pretty bad if my Parkview doctors tell me I need to go there ASAP. I’d rather die than waste my time and money at this place. Please whatever you do go to Parkview!! If you have a choice and if you don’t believe me just read the other reviews. Please be safe rather than sorry! ❤️

My brother has been there for 24 hours, he’s been moved multiple times to multiple rooms and the family has heard nothing about what’s wrong. They don’t communicate. When you call in, you get the runaround about what they’re doing and why. It’s frustrating enough that we can’t be there with him because of the strict visitation rules due to Covid but all we want is communication!

I was extremely disappointed in Lutheran Hospitals care and lack of professionalism. I had a relative admitted to Lutheran, and I did not appreciate the quality of care and lack of professionalism. For example, my relative would use the call button to receive help to use the restroom. My relative would be waiting on average of 20-25 minutes. My relative would be pressing the call button multiple upon multiple times, and still no answer. I took it upon myself to help my relative use the restroom after waiting 25 minutes to only to get scolded by the nursing staff for doing so (even though I have a 4 year degree in the medical field and am fully qualified to take a patient to the restroom). It was irritating to watch the nursing staff laughing and talking at their stations while there was work to be done. Also, I did not appreciate the ER doctors bedside manner. We had to wait about 23 hours to see an ER doctor. After I complained about how long we have waited, a doctor finally came and commented I would have come sooner if I knew the family was present. Seriously? I could tell the doctor had an attitude. He made sarcastic and patronizing remarks to us. He was not helpful in giving us direction on what to do. He would just say Well I am just an ER doctor? We will never go back to Lutheran after this experience. They have forgotten the basics of medical care. It is truly sad.

I would rather die than go to this hospital for any emergency. The worst hospital I have ever been to. The moment I walked in, the employees have a smug look on their face and are extremely rude. I was questioned about my visit, meanwhile two other people walked in with no problems and just pointed where they were going, but not questioned. Why not give everyone the same treatment if youre going to hassle one person about their visit? Even after I gave them the paper for the appointment, they continued to hassle me, before eventually allowing me in. Once attempting to check in, they told me at the front desk that they had no records in file of my name or any appointment. I provided them with a paper form of their own staffs signatures provided with the appointment, so there was no excuse. I had to wait an additional 25 minutes. After all the check ins, I was able to eventually see a nurse and Dr. Goldstein. I have to say my first impression of Dr. Goldstein were not the slightest bit comforting nor pleasing. Hes extremely inappropriate and disturbing for a doctor to speak/behave in a manner he does. He completely invades any guests that you bring along, their space and inappropriately touches them, when youre the one to be seen. His comments and remarks are distasteful and he has little to no knowledge of how to communicate with people. I will look into how to further report this doctor for his unsafe practices and procedures. He had never given any medication after a surgery either. Do not go to this hospital! I truly hope they are shut down or their staff is replaced. People do not pay you for nothing to just sit around and carry on conversations about nothings when theres work to be done.

This was my first time ever being admitted to Lutheran and I must say EVERYONE from house keeping, dietary, nurses assistance, nurses and doctors were great. I got excellent care the whole time I was there and although they might not be as fancy as Parkview they do out shine them when it comes to how they take care of there patients. I would like to let the whole team on the 4th floor know you guys are Awesome and I thank you so much.

I’m writing this because of my experience with Lutheran when my 33 year old nonverbal, autistic son spent 6 days at Lutheran. I received an email from a Lutheran survey company and couldn’t do it because they had my son’s birthdate wrong. Shortly after my son was admitted, I asked a nurse if there was a milk substitute because he has milk allergy. I was told that there was a Kroger just down the road that I could go and get his milk. When I called down I found out they did have soy milk. I was also told that I could not get a food tray brought up for me. My son loves salad and twice his tray had salad dressing on it but no salad. One time his tray had a carton of regular milk instead of soy milk. PT showed up as we were getting ready to leave. Nurses walked him twice. He was a fall risk so I had to call anytime I needed to move him. I had to ask for towels, wash cloths, so I could shower. Had to ask for shower supplies for my son to shower. I only brought some for me. Since my son is nonverbal, fall risk, and has seizures, he could not be left alone. I survived on donuts, pop tarts, a salad and sandwich that I got at Walmart when my son came to watch his brother, a sandwich my husband brought and a meal a friend brought to me. Not a lot to eat for six days. I could not trust the nurses to watch him so I could eat. Most of the time I could find a nurse even though the station was right outside his door. He had a seizure when my husband was there one time I left and he called for a nurse and no one came. He told the nurse about the seizure when she came in for vitals. Nursing staff was cut during nights and weekends. Even though there was a sign on the wall that said to ask how to get health information online, no one knew how I could do that. Finally they directed me to admissions. After he got released, I still couldn’t get access because my email wasn’t in his account. I had to call the admissions and get it added. As we were waiting for release, I had to go ask nurse about his noon medication, it was 2p! Never again will he be admitted Lutheran !

The emergency room and weekend help...not that great. The doctors and nurses we had listened and put 2 and 2 together quickly. Our doctors were constantly checking with each other and on him. It seems like confusion at 1st but when I look back they were thoroughly checking every possibility. We had some frustration, but looking back they were on it and still listened to us babble without being arrogant. I give you 5 stars for the great doctors and nurses but maybe have a better or fully staffed weekend help. Thanks for taking care of my dad!

My son had to go to the ER for severe abdominal pain. He was never given a bed just a recliner. He was told that they didn’t find anything but that they “didn’t delve into it because they are just an ER”. And if he had come by ambulance he would have got “priority treatment”. No kickback there! Great service! Bet the bill beats him home. You should put minus stars on your reviews!

They deserve no stars, but have to give them one to even leave a rating. What happened to this facility?! This use to be the best. My Dad just had the worse care EVER!! Goes in with pneumonia, finds out he has liver cancer, a spot on his kidney and blockage to his heart. After 12 days of pitiful care, he is home with hospice care coming in. As you can read he is a very ill man. Pressing the nurse button we always waited up to 25-30 minutes for anyone to come in. The meals, if they came, were pathetic and usually missing the one thing he would eat. If I was there I would call the kitchen because he was unable but it would take until the next meal to get them. And then the next tray would be missing something else. He would have told the nurse but if they don’t come in how can he tell them? The whole hospital in general sucks! And when we were to bring him home we had the discharge papers ready in the morning. We arrived at 3:15 and at 5:00 I had to harshly explain to the nurse that hospice was waiting for us to get there because we should have already been there. Ended up, I had to go get the wheelchair and take him out myself. This is very uncalled for!! I could go on and on..............this is just a portion of the terrible things that happened in 12 days. I guess if the patient is on Medicare they keep them as long as they can but require no medical services in a hospital facility. 🙄 Mind boggling, isn’t it?

Tried to reach Dr. Andrew J Offerle, and ER staff refused to leave a message for him. He is a physician there.

My daughter is 2 months old, she was throwing up like crazy and got severely dehydrated. We had already went to parkview THREE times and they failed to care for my daughter. We went to Lutheran and now hear me out, we stood at the emergency room line for about 35 minutes because the lady at the desk was new and nobody was helping her she had no idea what to do. When we finally got up to our room the doctor came in and talked to us, all of the doctors were great! The nurses on the other hand VERY slow. We had two nurses who we LOVED but the rest were not in a hurry to do anything. 98% of the time you couldn’t even find a nurse it’s like they all left. Would push the call button to get a bottle or a new swaddle or because my daughters machine was going off and every time it took them like 15 minutes to even come to the room. HOWEVER the doctors and pediatric surgeon was great, they took charge and found out what was wrong with my daughter and performed pyloric stenosis surgery and she’s doing amazing. There is good and there is bad.

Even though I am over 70 yrs old this was the first time I have been in an emergency room for myself. The staff was very helpful and got me in fast. the doctor on staff for the weekend who was a pulmonary doctor actually listened to my sons opinion! My sons life was saved by Lutheran when they removed a major brain tumor that had misdiagnosed for 12 yrs by others. He told the doctor that my horrible cough and general weakness was probably neurological in nature due to a swallow reflex issue and to CT or MRI my brain. The pulmonary doctor did so and returned in less than an hour to tell us that I had 2 brain tumors! no misdiagnosis here! We drove past two other hospitals to come here because of his past experience having exceptional care during multiple visits. The food is great and the staff listen to suggestions. All hospitals have staff overload and government beaurocracy issues and patients need to be patient and remember to post good reviews, everyone remembers to post a bad one!

WORST HOSPITAL EVER, staff are extremely rude and don’t care if you live or DIE. They care so much about covid-19 but weren’t even using gloves to check people into the emergency room. A woman had came in who was a possible covid patient , handled her without gloves and touched multiple other things. HORRIBLE HOSPITAL. -10/10 would not recommend

I work with alot of hospitals. The providers here seem to be the top 15%. They are pretty focused and patient, but they cant be speedy when necessary. It must be a well managed hospital. I have had many positive interactions with their staff.

They got the 3 star for the friendliness and great nurses but man they can step up on the food area. I wasn’t even a patient and the food was garbage. No selection and way overpriced. I had a burger fries and a fountain drink and paid 10.02 very disappointed. I would go to a different hospital for that reason.

It is unethical and maddening that Lutheran cannot provide aftercare to heart transplant patients. While they use the excuse that they havent been able to find the right doctor to run the program, the doctors affiliated with the program know it is because they are not paying a competitive wage and loading up the understaffed transplant team with too many cases which impacts patient care. They can expand their hospital, but cannot provide aftercare to these 200+ patients that have gone through hell to stay alive. This not only impacts patients, but their families. These patients now have to drive 2+ hours to Indianapolis for basic care. Thats a tough drive for someone with a transplant who has multiple other health issues like cancer, diabetes or any other plethora of issues. Shame on you Lutheran! Perhaps you should take Lutheran out of your name, because what you have done to these patients is NOT Christian! This is about money and greed!

Kristy Ann Wilker is disgusting. Would give .1 stars if possible

Horrible experience. Waited in ER for 6.5 hours with my father complaining of chest pain with 2 previous heart attacks. Finallly got a room and then they neglected him for hours again. Scheduled a heart catheter for the following morning at 10am. The time came and they said it might be 3pm. Then the time came and they said it would be 6pm. Considering calling an ambulance from another hospital to take us elsewhere. Ridiculous and incompetent.

My family went through so much loosing my father. The doctors would barely talk to us. The nurses wouldnt answer any of our questions. I couldnt believe how we were getting treated. I encountered a security staff member at the msic booth who was extremely helpful. Not only did she make sure I spoke with the head nurse about my fathers care but she would always ask if we needed anything and just asked how we were feeling. Its just little things like that we appreciated. The nurses did get better about speaking with us regarding our father until he passed. Thank you nigeria for caring and nurses for caring for our father

Here now with my sister. I usually recommend this hospital to family and friends. Have never seen a doctor treat a patient so ridiculously for being in pain. The room is disgustingly dirty. They have her in a chair and have already looked at and treated her mouth.. They have left her in a chair to sleep. They have not even offered her a blanket or anything to help her remain comfortable.

My insurance paid 85% of my bill. I filed for financial assistance for the rest, which they agreed to, then turned around and sued me for the rest of it. I definitely wouldnt recommend this hospital.

When I first arrived at Lutheran my nurse was amazing. Helped me made me feel comfortable and was there within 5mins of needing her. I was in a great deal of pain at the time. The next shift came in every time I pressed my call button it would like 10-15mins. The read on I am writing this review is because when I needed my medication I pressed the call button no one came to my room first 45mins.

Don’t go here go to Parkview Lutheran had it today and it seems to be over they have limited people on shift throughout the night and are unwilling to make their patient comfortable regardless of how easy it may be to do so they act like getting an order from the doctor is like getting a provision from God

As much as the hospital can step it up and take care of their patients, the Lutheran Hospitals pharmacy drags them through the mud. People are having surgeries and going HOURS without pain medication because the hospitals pharmacy does not do their job efficiently. I have been a patient here for over a week and keep having to go without any pain medication at all after having two surgeries on my feet. Unless you just want to hand the keys to the building over to Parkview I strongly suggest reorganizing your PHARMACY!!!

My son and I went here for when we had bronchitis and when I handed them my insurance card they ran it without telling my insurance wasnt accepted till after I was charged. Now im paying $4000 in debt because they didnt want to warn me.My own fault for not checking into that.This place is more about your money then they are about you

1st day and not impressed. Daughter had back surgery when transferred to a room bed was too small and matress broken down.Had to beg for a recliner to be able to stay with her and get some rest. Refused recliner for family member stated none available. Which I find unbelievable in a hospital of this size.

My Grandmother went there after a back surgery. At 6:00 PM they change shifts the 3rd shift person shut off her compression cuffs on her feet and took away her pain management button and here oxygen after being out of surgery for 3 hours. They left the lights on and the door open till 3 AM. They brought in a menu for breakfast at 6 AM then they shut the doors and lights off and even if they did leave the lights on the put it across the room and mind you she can’t get up. No one checked on her all night against the doctors orders for blood clots. Surgery date was 12/11/18. She said “NEVER AGAIN.”

My mom is sitting in the ER and the nurse wouldnt tell her what medicine she gave her till after it was given. Then proceeds to tell her she gave her one med then said it was another. Then when another nurse questioned what was given she told her a completely different one that she told us. They let her nurse call light go off for at least 15 minutes and then took it away from her and put it on the counter so she couldnt use it. This hospital will try to KILL you. FOR YOUR OWN SAFETY DO NOT GO HERE!

Terrible service. Terrible doctors. They just want your money and will fail to properly run your insurance cards or tell you your insurance is not contracted with them after services. General Surgen Mary Ann Mayo was probably the rudest doctor Ive ever met. Snapped at me for putting the gown on incorrectly when her nurse & PA assistant told me to that way, I am still having issues now and give up on finding the cause after doctors treating me like I am a hypochondriac or something. Couldnt have my blood drawn correctly on a Saturday because no one working knew how to do that specific test. Waited over two hours for an ultrasound (at least that tech was nice and apologetic for the delay). Received bills for testing without actually getting the call to let me know I had mono. Gave them sooo many chances to show me they can provide better care and they proved they do not care about their patients at all. Oh & to top off everything they refused to run my insurance even though I dont have a closed network so now they are charging me over 2 grand for bad services. When I originally asked last year they would only say they werent contacted with my insurance which literally means nothing they just did biot submit the claims by mail like I asked.

My family member was sent to this hospital after being hit buy a car. The pain medicine that they gave her made her hallucinate and she was not trusting of the nurses. After the medicine got out of her system there was one nurse in particular that was mean to her. Leaving her wet for hours. Being rough when needing to adjust her position. Very unprofessional, my family member was terrified that the nurse would have done much worse had we said something while she was there.

To be in an Emergency department there is no sense of urgency, no detailed information is given about care while waiting in the pediatric care center. Very unprofessional and disorganized nurses. Had to sit in the hallway and receive care for over two hours after being called back the first time. Second time had to wait 2 hours for IV team to come, daughter had temp of 104.2, staff only checked once, had to ask for a follow up check after an hour and no further follow up. Very disappointing.

Never been to this place and dont live in the area but my doctor sent me here for an injection. Ive already been waiting for over 3 hours and then get stuck in a back room when the nurse said she would go to pharmacy herself and get the medication well that was 45 minutes ago and still nothing. Had to take the day off work and loose out on 4 hours of pay just to waste my day here for no reason. Left and didnt even try anything done.

My daughter was sent there for severe stomach and back pain, by Redimed. The doctor seemed rude and not wanting to explain her condition throughly. They sent my daughter home even though she was still vomiting profusely and in severe pain. Only thing that helped was the IV for her dehydration. They said to come back if shes not feeling better. The symptoms persisted the next day, but she refused to go back to Lutheran. She ended up going to Parkview North, and she was treated so much better there. I am very disappointed and disheartened by this Lutheran Hospital experience.

Never had to use the emergency room!!! I use the cancer center, chemo center and cafeteria!!! Plus Susan Berghoff is a great friend of mine

I had a friend who was in a serious car accident. After a month of recovery she was experiencing serious pain in her left arm, couldnt hardly move. Went to their ER, never once seen a doctor or nurse so we eventually left and she went to her regular doctor the following Monday. They had the audacity to bill her just short of a thousand dollars. For what, suffering tears in her left shoulder as it turned out that they never treated? Terrible service and would not recommend it for real care. Unsanitary as well.

Excellent care and expedient response rate while in the er.

Lutheran Hospital is probably the worst experience that I’ve ever had with patient care and emergency medical care.My husband had to call an ambulance after his mother slipped and fell this week. She was in a lot of pain and couldn’t be moved so the EMS was called and she chose to loyally go to Lutheran. She was in the ambulance and off to the hospital by the time he had to leave for work around 1:30.They sent her for X-rays and said she’d broken her patella in half. Wrapped her up, and left her in the hallway hooked to IVs for pain meds etc.My husband recieved a call around 6:30 that the doctors had missed some internal bleeding at the knee; where her knee cap had fragmented; they were worried about blood clots, and she’d have to have emergency surgery in the morning. Her leg had swollen to 3 times it’s regular size.My husband took off of work early so he could go get the entire story from the doctors and find exactly what was going on. When he arrived after 7 o clock he went to the Orthopedic section of the hospital only to be told his mother wasn’t there. His mother was still sitting in the hallway of the ER hooked to her IVs after having been there for at least 6 hours. There were at least 5 empty rooms that he had walked past before he found her in the hallway.Only after my husband stated he was going to file a complaint did they move her into a room. They still not have followed up with him regarding his complaint.Two days after having her emergency surgery; where her knee cap was screwed back together, the doctors said she was fine to be sent home and could take care of herself and put weight on the leg. Despite her saying that she had no support bar in the bathroom or shower and would not have someone readily available to care for her the doctors said she would be fine. So here we are at my 65 yr old mother in laws; staying the night because she cannot get herself in or out of bed, take off her own socks, put on her shoes, sit on the toilet, or dress herself. My husband and I both have to work Monday. I am pregnant. She will be here by herself with no one to help her.Thanks Lutheran for finally getting her to promise a switch to Parkview.

Radiology put me through the ringer. Went in with intense rib pain and sent home and told X-ray was normal. Due to misdiagnosis I went through multiple more doctor visits and tests. Got a second opinion on X-ray finally and learned that my rib was indeed damaged.

I would give negative stars if I could. I had a surgery in 2015, first of all they screwed up the address and all my information regarding my surgery did not get mailed to me. (They never told me anything would be coming so I never knew) When I showed up for my appointment for my surgery, they had screwed up again. I went to multiple doctors for referrals and Lutheran managed to lose the very important information that I “must need general anesthesia”. So they could not even preform the surgery because apparently anesthesia could not be used in that particular building. I took off work for two different surgeries for ablation. One leg first, wait a week, do the other leg. So I took off a week of work to get the first surgery that wasn’t preformed. Thanks for the loss of pay for your mistake. They had to do both legs in one surgery because of their mistake. Which was extremely painful .. After surgery my parents were so awesome they made my payements every month to help me out. They assumed everything was paid once they no longer received any bills. There was one bill that Lutheran for some reason sent to me, but they had the WRONG ADDRESS ON FILE, so I NEVER GOT THE BILL. $4,000 surgery and everything had gotten paid except for $160 that we did not know existed. So it got sent to collections. While we settled collections for a payment we never laid eyes on—— it AFFECTED MY CREDIT WHICH MAKES ME FURIOUS. DON’T GO TO LUTHERAN UNLESS YOU WANT TO GET SCREWED OVER.

Not the same hospital I remember when I was a kid. Always have heard how bad Lutheran was and I could never understand it. However, my recent visits have shown me exactly what that means. Wait time was terrible, not at all related to their board posted on the roadways. CT scan cost me almost 50x less than bloodwork, urine sample, and 2 fluid bags. Health insurance and hospitals already make a doctors visit dreadful, and Lutheran doesnt make it any better.

They fully condone Dr. Carr, an Oncologist who practices out of their hospital, NOT telling patients he sees vital health information. When I had discovered that Dr. Carr had chosen not to disclose important information to me about my health, I not only reported him to the State for the 2nd time, but I called the hospital to file a complaint. The next day I got a return call from Lutheran and I was told that they wouldn’t take my complaint and I needed to take it up with his office. I have, and when I tried to report it to the hospital he works out of and he represented himself as being a representative of I was denied, by a very rude woman who saw no problem with a doctor doing what he did. Avoid Lutheran, Avoid Dr. Matthew Carr both just may contribute to your death through negligence.

Nothing but the best service when I checked into the ER! Smiling faces all around, I truly felt welcomed.

The E.R.s are short handed and are not able to take care of patients. Youre wasting your money!

Use to be the hospital if something happens to me I would want to go to. Went there today to see a family member and the elevators were discusting. The corners of the floors had debri build up and one elivator looked like it had dried up puke on the wall. Very discussed and deffinatly wont have my family going there till they clean it up. Use to be a great place. Gone down hill.

Absolutely ridiculous......everyones rude.....ask u questions instead of proper diagnoses. Makes a statement and stares whating for u to say something. Over a poor hospital....i see them goin out of buisness very soon!!!!!

My mom got to the er this afternoon around 3:30, shes been sick since Thursday but put off going to the er. We finally talked her into going and they are going to keep her because the test they ran on her came back as something is possibly wrong with her kidneys. Well they have had her in the hallway in the er since taking her back, the Dr talked to her in the hallway and everything...well guess where my mom is still laying. In the hallway of the er. They claim they dont have any rooms open right now, but my sister is there with her and the er had cleared out enough that rooms were open and they could of put her in one of them. No, they leave her out in the hallway. I am totally disgusted right now with this hospital. They said her condition does not warrant a room right now, but it does require her to be admitted into the hospital. Please explain this to me

I feel like the emergency department doesnt care if you arent dying.. nor do they believe your pain if youre young and dont have a physically visible wound 😔

My Best Friend had problems with his heart and the doctors there gave him medicines that destroyed his liver now he will DIE unless he gets a transplant.And they will not own up to their mistakes!I call this MURDER

Staff is not friendly. Doctors are not professional and Hospital is dirty up in patient rooms. This hospital perform surgery on their patience without inform family knowing the patience under the influence of medication.

Awful ER, treated my Grandmother horrible. Pulled an IV from her arm and let it bleed, she was cold so they brought her a folded heated blanket and left it at the foot of her bed for my mother to take care of. They didnt even bother offering her a wheelchair when she left, though she came in because of back pain. Lutheran Hospital is a disgrace to medical care.

I read quite a bit of reviews and had I of had a great experience all the way around I wouldve gave a 5. I had a lumbar spinal fusion on Wednesday March 13th and was discharged Friday the 15th without pain controlled. So I ended up being admitted on my sons birthday on Sunday March 17th. Heartbreaking for sure. My 1st day right after surgery was horrible and I was told many times that they were understaffed repeatedly and I get it, but theres no reason a person undergoing a major life changing back surgery should have to suffer or anyone for that matter. The next day I had a wonderful nurse named DEB that completely clicked with me and made my visit so much better. Just the compassion she showed was better than any medicine I couldve ever got. Some people fail to realize compassion and alittle sympathy goes along way and makes a person that is going through what may seem the hardest thing theyve ever been through can make a huge difference. So kudos to her. She was an angel in disguise for sure. My 2nd time of being admitted on Sunday was terrible... my nerves and emotions were all over the place because my son is my heart and missing his birthday was just heartbreaking. But after spending over 7 hours in the ER with very little done with me... they finally took me to a room where I had 2 younger nurses not sure of their names because they were not very nice. They didnt take the time to understand my frustration or my pain level and it seemed like they may have just got out of nursing school and how they passed that Im really unsure. But I was in my room with no IV fluids, nothing for pain, or anything for that matter from about 530pm until 10pm. Anyone that has had a spinal fusion should understand that my pain level was on 100. There was no scale of 1 to 10. And they were just showing that I was irritating them and I heard over and over that they were understaffed. Once again this is no excuse!!!! Noone should suffer. Ive had my 4 boys at Lutheran and my youngest is 5 and I have zero complaints for any of those stays. Up until the week of March 13th through March 19th. On March 18th, I was so thankful that my nurse was changed in the morning to MANDY. I woke up still upset from the night before, but once I spoke with MANDY she was true sweetheart. She helped me so much and was honest with me. She really seemed to care. She made my stay a lot better or more comfortable. Later that evening during shift change honestly Im not sure what my nurses name was because I saw her when she first got there and when she left, because her assistant HANNAH was a doll and really just took over for her because of the understaffing issue. But HANNAH was amazing in every way. She made me laugh, smile and feel at home. Shes a young girl, but has a very sweet heart and should be recognized. She is going to make a fabulous nurse! And last, but definitely not least DONALD, I did not catch his last name. He is in housekeeping I seen his hard work my first day of being my 2nd time of being admitted and I noticed he took pride.. I made sure to give a small thank you and he actually came on my very last day before being discharged. I know that he probably doesnt get recognized as much and many patients probably dont take the time to just say thank you, but I made sure to tell him that he did a great job and Im sorry if his hard work hasnt been recognized frequently. We shared small talk and he is a very kind older man with a good heart. He took the time to listen to me while he was working and I learned alittle about him. He was very kind and He mentioned hes been with Lutheran for about 8 years. So I just wanted to say thank you to him for being so kind and keeping my room clean during my 2 days of stay, as well as carrying on the small talk we shared. So huge thanks to DEB, MANDY, HANNAH and DONALD! YOU WERE GREAT AND HELPED MY BAD EXPERIENCES DISAPPEAR! :) please recognize them!!!They sure deserve it! -Amanda McCullough

My husband was recently patient of Lutheran Hospital ER and we had great experience with staff and care we received - highly caring people

I can’t belive what me and my family have been put thru in last 2 days since my loved one was admitted. This (use) to be considered the best hospital in Fort Wayne that I knew of. There’s a huge lack of communication between nurses for shift changes as far as information on their patients obviously. Patients are only checked on every two hours on the dept on the 5th floor, this ridiculous. My loved one has been found soaked in their own urine 3x’s by a family member and they had only been there 2 days. On the second day the family member was found hanging off the bed ready to fall by a family member, the bed alarm wasn’t even working, and the family member is a fall risk, not to mention also soaked in their own urine once again. I wish I would have sent them to Parkview because they seem to be putting this hospital to shame for sure. So much for you mission statement !!!!!

We are a parkview family for life. The employees here are rude, unprofessional and the bottom of the barrel in their profession. The hospital itself is DIRTY and unorganized. Front desk tells me to go to outpatient labs and the ONLY label for the outpatient lab is a handwritten paper that says labs with an arrow which is then taped to a wall. Their “waiting room” is a couple chairs in the hall. Two separate instances employees stood in front of me taking badly about another employee. Another employee was making fun of a patient they just had. The funny thing about all of this when I register at the front desk I HAD to SIGN a paper stating I would NOT take PICTURES OR VIDEO RECORD while here.....and now I know why. They don’t want OSHA knowing how nasty the place is or let the cat out of the bag that they don’t follow HIPPA federal laws. Go to Parkview if you want quality care.

They are more interested in your money rather than your health. They also charge much more for treatment than other hospitals in the area.

They took extraordinary care of my little boy who was in the PICU for 8 days! Great team of doctors and nurses

Lied about diagnosis, gave me wrong medicine. Had to return to get new. Still sick after a week and a half when I was supposed to be better with 24-48hrs. Terrible doctors

Best ER in Fort Wayne!

GOD AWFUL!!!! Nurse told me to “refuse insurance info” now I’m personally responsible for my visit due to her telling me that. I had an X-ray done that I was told was clear along with an MRI that i was told was clear and that I simply had whiplash, 5 months later I find out that I have a fractured vertebrae that was found in the X-ray but was never told... how do you fail to mention somebody’s back is broken?!? When I called to get an explanation I never received a return call. I’ve been trying to contact Lutheran since November to no avail. It’s February 6th and I talked to a person for the first time and “she is going to look into it”. Will never go to any Lutheran Hospital or any affiliate of Lutheran. Worst experience imaginable I can not believe a hospital and it’s employees can be so negligent and then refuse to take any responsibility or even have the decency to give an explanation. If zero stars was an option I would rate them a ZERO. Lesson learned is to go to Parkview for any future hospital visits.

Alexa in the ICU is very cold rude and disrespectful.

They helped admit a family member quickly when needed

If there was a way to give no stars, and still leave a review; I would have. There have been 3 separate times Ive experienced them trying to avoid treating me due to assumptions and stereotyping.1. I noticed on the demographic portion of my paper work it list my name, race, and whether or not my insurance was provided by the state or not. Mine was listed as by state. I have NEVER had insurance through the state. The closest was when I was a dependant and my mother worked for the county for which she retired from after 27yrs of service. When I asked why, the girl was ditzy enough to tell me it was due to the majority with insurance through that specific insurance company was state funded, so assumption made and was wrong.2. I and along with a coworker, who isnt a person of color; had to have MRIs done around the same time. We have the same insurance, same coverage, same employer. We both schedule the MRIs weeks on advance. She was able to get hers with no issues. I got a call less than 24hrs before my test, and was informed that it had to be canceled due to pre-auth. I explained that I know for sure as long as its out-patient no pre-auth needed. She told me I was wrong and told me to call the insurance company and work it out with them and once worked out see if they would contact Lutheran back. I called and was informed then that I was correct and they werent sure why Lutheran was giving me issues. I called Lutheran back, left voice messages, and got a call back 2 weeks later. By then, I had contacted Parkview and the MRI was done the same week. I was then informed that with my insurance carrier there is never pre-auth needed when the plan I have is private and not state issued. I basically waited that entire time for nothing. To make it worse, my injury ended up more severe due to the time that passed since the injury happened and I was simply waiting so I could get the test, just to have to go to Parkview any way.3. Since it had been some time and the specialist wanted me to have the MRI asap, I allowed them to set it up with a MRI place. I later found out it was ran by Lutheran. I started to call the doc office and have them send the referral over to Parkview, but I wanted to go with the option that would be easiest. The day before the MRI I was told the MRI was denied because the insurance company wanted me to try PT first, which I knew was a lie. I contacted my insurance company and they had no record of talking to anyone for pre-auth and reassured me there wasnt a need for pre-auth due to my coverage. I decided to wait a little bit before calling Lutheran back, praying I wouldnt get the same answer again. Same answer. I explained my conversation with my provider and they told me they would get back to me. Hours later I got a message informing me theyre not sure why my insurance provider told them that I needed PT, and that I would be able to get my MRI. I highly doubt my insurance provider told them that when there was no record of contact made with them.There is no way I can assume anything other than the obvious. I will NEVER step foot back into a Lutheran facility unless I am unconscious and whoever is helping me takes me there not knowing my preference. I would drive to Indy or Chicago for help before returning to Lutheran, nor would I want them to even clip my dogs nails.I have quite a few associates that did their clinicals at Lutheran, and after seeing how things are handle much more sanitary with a pleasant environment by Parkview; I have been warned to never go to Lutheran by them. I think my best bet would be to take their advise.I pray Parkview continues to grow and expand. Parkview actually put money, time, and attention on the community versus trying to stop doctors from taking control over their network! 🙅🏾🤦🏾

I hate to say it but after spending 4 months of my life in here and seeing it from the inside there is major problems going on at Lutheran right now that are not being addressed at all. When inpatient you can expect to have extremely long call light times (mine average between 15mins but up to 2 hours, yes 2 hours! Multiple times that happened!) and fleeting staff all hours of the day. You can also expect pharmacy and the system of getting your meds to be regularly delayed by hours of waiting either on a perfectServe or pharmacy themselves taking hours.For example I ordered an otc laxative at 5am Thursday morning and did not receive the laxative until 2:30pm and in the meantime developed a life threatening condition of bowel obstruction that now has me in pain, possibly damaging my intestines permanently (we have been running tests for 2 days to evaluate the extent of it). Something as simple as constipation could cost your life in this hospital I am speaking from experience. I am also diabetic and regularly experience multiple hour delays between needing and getting my insulin, while they allow my sugars to run in the 200 and 300s for hours before finally coming in my room and accessing the insulin.You will also realize quickly that you must have extensive medical knowledge in order to get treated for your extended symptoms or side effects of drugs they give you. They do not address insomnia or mental health issues caused by drugs they administer such as steroids and are very lax in addressing these types of serious concerns. I will go multiple days without sleep and receive no attention to my insomnia at all and when finally demanding it be addressed they bring a childs dose of benedryl (about 1/5th the recommended dose for insomnia and not to mention benedryl is not medically sound treatment for insomnia in a hospital according to many publications.)Pain meds have been accessed reasonably well but I would say not correctly as they were giving me oral pain medication for weeks and never offered a laxative which ended up costing me my health the other day and being new to pain medication I did not know it was standard procedure to accompany opiates with laxatives to prevent narcotic induced constipation. (I am also a high risk factor for bowel blockage and gi problems but they still left that risk unaddressed.)I could go on for days with these types of issues given my time spent here and as a lifelong patient at Lutheran it disappoints and scares me that my care is in their hands and I am seeking to find a treatment center elsewhere after over 20 years as a patient here. The problems here are systemic and not easily fixed without MAJOR staffing reevaluation and oversight which I have tried to effect change here on that as a patient advocate but its really an uphill battle and my life is on the line here so my time here can not be to try n fix or babysit a broken system. Best of luck to anyone who ends up inpatient here at Lutheran there really are some wonderful staff here but they are individuals and are up against a brick wall with their hands tied in most cases. Stay healthy!

I was admitted there recently and it was the worse experience of my life. I had to check myself out because I was in respiratory distress and could not get an inhaler although it had been ordered for 3 days. I honestly believe I would have died had I not checked myself out.

Drive pass this location if needed to take children. Did nothing but observe my child and sent home.

I would have giving it a zero.. nurse are a pain and very rude ..they take there time and make you want to use the restroom and till you almost mess the bed and the talk in a foreign language as they walk away from you.. people cant take blood right and have to call and get others to do it or mess it up and have to do it again..Dr tells you one thing then they dont follow orders..30 minutes turns into 4 hours for no reason when 5 other nurses are sitting at the desk just talking with each other..

Never again!! I was treated terrible as soon as I walked threw the door the nurses had me in tears before surgery being rude and smart asses!! So much to say i dont have the energy for right now!! They made me cry twice from frustration of nurses not listening or careing about the patient needs!!

They didnt really show care for their patients. Got me waiting in a waiting room forever and I dont know where my ID is at now (Dont know if its because of my race):(

Sucked only reason I had to go there cause of my new Dr wanted a 48 hr eeg food was aboystly horrible service nurses were very nice to me but honestly I wouldnt go back

Sherry the nurse on neuroscience floor 7/10/2018. Very rude to me and my family . My sister had a accident in her bed and we wher willing to clean it up. When we ask for whips and cleaning supplies she was to busy Facebooking to help.

I walked in to trash on the floor in the room they put me in from a previous patient, the dr and nurse never washed their hands coming in and out of my room, the nurse didn’t use gloves to put my urine into the tubes or hand me my medicine, this place is ridiculous!

Had surgery very disrespectful rude nurses while in recovery never again will I go to this hospital neither will any of my family members if I can help it .....

They dont listen to patients Unless you are I. The cardiac or tele ward they couldnt care you are there.

The doctors were extremely rude my blood pressure was 180/124 and they sent me home,he said they send ppl home like that all the time

I had to do an iron IV because i was anemic. I got a bill for $5500.

Nothing positive to say. Avoid. Go to Parkview instead.

Don’t go here my step son in auto accident had abrasions to arm had to tell them to cover wound no they did treat it just put gauze on itThen they were demanding his auto insurance info said it was required no it isn’t he had health insurance all they would done is over bill it those medical liability it is there to cover your med payments ie ambulances etc asking why no doctor has seen him oh they said he is busy

My dad came to the er around 930 - 10:00 my mom and I got here around 300-330 hes still laying in the er ×( Im very disappointed

More local headlines......what is going on?

The longer you stay. The worse it gets. My wife was there 22 days. Got more neglected with ever passing day.

If I could give this hospital a 0 I would. Cant believe when they say they are going to discharge somebody at a certain time and then 5 hours goes by and they are still not discharged. Dont give a time then! Complete ignorance!!!!

44Radation treatments only one more to do. I have been treated like a King.

Just drive the extra few miles to Parkview this place is absolutely horrible.

Great place

The worst Hospital in Fort Wayne! Who in the hell came up with Rent a nurse???????