Do not bring your child here or to their subsidiary All About Hearing to get their hearing tested. My two year old had to wait 45 minutes to be seen because the receptionist was helping someone with a billing question and she couldnt be bothered to be interrupted to check us in. Then the person conducting the hearing test told us we were late and that our appointment would have to be shorter because of that. She did nothing to make this a less scary experience for a toddler-- everything was quick and without explanation. At the end, through his screaming and crying, she determined that he had mild hearing loss. We then took him to Childrens Hospital for a second opinion and the experience (and results from the test) could not have been more different. At Alpine ENT/All About Hearing they are not familiar with how to interact with toddlers.

I have seen many doctors and from my experience, Dr. Robertson is by far the most honest, caring, skilled and empathetic doctor I could have ever hoped for. He has made me feel cared for as an individual when I had only felt like another number to some other doctors. My incision is healing nicely and I appreciate your proactive help with my health. Thank you, Dr. Robertson!Side note: Along with many of the other reviewers here, I do have to confirm that calling the office can be quite tedious and time consuming. You never get someone to answer the phone, it is only ever a call back. I have received the call backs, and the care I was seeking, but it can be frustrating that the reception is not answering calls in the first place. If this phone issue was addressed and resolved, there would be nothing to complain about :)

Gave 2 stars because staff was very nice. However they do not ever answer their phone or respond to messages and it makes asking questions impossible. I was billed twice for the same service and I cant even speak to anyone about it.

Dr Hyde is a fantastic, caring doctor who actually knows what he’s doing! Went to a different ENT in town and they recommended surgery that I ended up doing but didn’t address the problem and therefore didn’t work. Dr Hyde figured out what was actually wrong right away and got a treatment plan started that’s actually working!

In July, 2021 I had septoplasty and turbinate reduction surgery performed by Dr. Blake Hyde at Alpine Ear, Nose, and Throat in Fort Collins. Dr. Hyde is a caring, friendly, and skilled surgeon. I am very pleased with the results of the surgery and have the utmost confidence in Dr. Hyde. Lindsay, Dr. Hydes assistant, always returned phone calls promptly and answered my questions with patience and understanding. I recommend Dr. Hyde and his staff without reservation.

These people are literally impossible to get a hold of. When at the office they take good care of you, they are kind and they want to help. But when calling to reschedule an appointment or make an appointment they literally never answer their phone. I have left over 10 messages with them over the last year and have not received one call back. I even had my wife call a few times in addition to me: and they won’t call us back. I am assuming they treat us differently because we are on Medicaid, hopefully those who enable them to make the money they want get treated better... I’d definitely look into a different place you you are on Medicaid

I cannot say enough good things about Dr. Quinn (and Dr. Gill). Dr. Quinn is an exceedingly skilled doctor and surgeon with a wonderful bedside manner. He was extremely generous and gracious about fitting me in for surgery during a busy time of year. I am overjoyed with the results of my surgery (my hearing is back!). Dr. Gill was woken in the middle of the night to tend to my mom at the ER who was visiting at the time. So kind - great care.

My Mom was referred to this practice for an evaluation. Her doctor sent the referral twice and I have made more phone calls trying to get an appt than I care to count. No one has ever called us back. You can never speak to a live person....you wait on hold and then go directly to voice mail. I wonder if Medicare and the State of Colorado Medical Board know that patients do not have access to care?? They have no interest obviously in helping patients in the community. Horrible first impression.... moving on!!

About a month ago I had an appointment on the books. They called the day before to let me know that something had come up with the doctor and they needed to cancel my appointment. No big deal at all, I totally understand that things come up. I was unable to reschedule right away as I was heading in for a surgery that was going to have me out of commission for a while.Fast forward a month: I have been calling them and calling them to try to reschedule. The phone rings and rings but no one ever answers and there is no voicemail to leave a message to have someone call you back. Poor way to run a business. Ill be going somewhere else for my care.

Got here and they did the exact same thing my primary doctor did, scheduled me out for a hearing test 3 months out, never got a reminder call a late call or even a reschedule call. I can walk into Sams and get a hearing test. Unfortunately it seems like this is the only place around. I even had hell scheduling my FIRST appointment because I kept being told oh you have to call the other office. I have waves of severe vertigo and was told I might have a benign tumor in my head and I have to deal with being docked around like this I wanna cry

DO NOT GO HERE. The staff were all quite rude that I encountered. The front desk receptionist was very impatient and never gave me any forms to fill out, which I later learned meant they had no patient details for me so the second office had to back track and find the forms for me. The nurse could have cared less what I was saying and she was even questioning me when I shared how I got my hearing loss. (Im not lying, Im telling you what happened to me, why react like you think Im weird???) My evaluation was very brief with the doctor and he quickly said I have hearing loss and asked what I wanted to do. I literally just learned I have diagnosed hearing loss I am not prepared to know how my treatment plan should go I assumed they would properly explain the significance of my hearing loss, and go into detail that would help me decide what my care should be. Also, I never got a bill until 6 months after my visit and when I received it today, it said my payment was due 3 days from now. Their phone systems have been down for months, there is a statement on their website saying so, so I cant even try to pay over the phone. And their online payment portal isnt working either. The final point is, I went to a second ENT in Denver for second opinion and they listened to my situation, tested my hearing and were SHOCKED that the first ENT did not insist on an MRI bc my hearing loss is characteristic of tumor caused hearing loss. Not only are they rude but they are not thorough in their assessment and care which could lead to serious consequences. I havent written a review like this ever before but I would urge everyone to not use this ENT.

Extraordinarily unprofessional office that actively interfered with my care. I waited over three weeks for an appointment with a specific physician. They canceled the appointment 3 days before and offered only an appointment with a PA. Then they REFUSED TO RESCHEDULE with the original physician. Im very disappointed with their lack of commitment to patient care. I have been sick for weeks, but waited for this appointment because of the physician. It was a complete waste of time and set my healthcare back nearly a month.

Dr. Quinn took my son’s issue seriously and his team scheduled him quickly for needed tests and surgery. They worked with us on insurance and payment and communicated very well. He had excellent bedside manner - explained everything. He is a great doctor and skilled surgeon using the most current technology.

Dr. Gill was amazing as I came in with a diagnosis of Thyroid cancer. He was direct, but also compassionate about my treatment and prognosis. I am now a month post op from Thyroid removal. My incision is barely noticeable. During my post op appointment he again was reassuring and clear about the next steps regarding my care. He answered my many questions and I felt he wasn’t just treating the cancer, but realized how this diagnosis affected my family and me! I would strongly recommend!

If I could rate a zero, I would. This past few months have been the worst in my entire life, and the rest of my family and friends. Trust me, do not see Dr Hyde. I know many people that see Dr. Gill and love him. I should have done my research. I should add, the front desk and staff and his assistant were amazing. They were actually the only ones I talked to while waiting for a life threatening diagnosis. I would love to see Dr. Gill if I can. Thank you to all of the front desk, you’ve been fantastic and had the compassion during the hardest time of my life, thank you again.

Alpine Ear Nose & Throat was exceptional! Brenna Whittey in audiology was able to quickly assess what was needed. She was so great to work with and professional. Once I had my appointment with Dr. Robertson I knew Alpine Ear Nose & Throat was the right place. Dr. Robertson was friendly and informative. He was able to quickly resolve my concerns and made sure I understood exactly what was going to be done. The entire team at Alpine was gracious and professional throughout the entire process.

Read the reviews, kinda effy with having my 3 year old son for his tonsils, and with them calling 3 times to reschedule because of stupid reasons i decided it was a sign to have him, not be seen by them. Im glad i read the reviews, and the poor ratings i can relate to them.

AWFUL experience time and time again. They dont care about you, just money. Wait times for the past 3 years have consistently been 2+ hours, doesnt matter if your the first appointment or the last, there is always a reason you couldnt be seen on time. DECEPTIVE BILLING PRACTICES- so watch out! They tried to bill my insurance (and me) THREE times for a treatment that I did not receive. Billing department is a joke, they cant add simple math and when you talk to them it lends a high suspicion that someone in their practice is embezzling. After 12 years with the practice I will be moving on.

My visit was to see Dr. Robertson. Staff was good and Dr. Robertson was professional to a point. I explained to Dr. Robertson my medical issues Ive been having with my Tracheostomy hurting, bleeding, infections and in and out of UCHealth Hospital in Greeley and how another ENT Doctor that I was seeing had done multiple surgeries and on one of those surgeries I had a Thyroplastry done, but was done INCORRECTLY by Dr Thomas Peterson. I told Dr Robertson that I went to get a second opinion from another ENT which was Dr. Gupta at Front range ENT and found the mistake Dr. Peterson did on my Thyroplastry surgery. Dr. Robertson went back to read my medical records and after a while came back Padded me on the back and told me I was right about the Thyroplastry surgery that Dr. Thomas Peterson did thats why Im having all these complications. But Dr. Robertson also told me that They are trained to read between the lines I told Dr. Robertson that I didnt understand. Dr. Robertson told me that he read the notes from my visits at UCHealth Hospital ER. They had put my down as a addict seeking pain medication. I told Dr. Robertson to put all that findings on paper cause I was going t pursue llegal actions. Dr. Robertson told me I cant do that. But I can correct your Thyroplastry. I was so mad. Cause Ive been in a coma, in and out of ICU, in and out of ERs, my life has changed for the worst, my health is getting worse everyday, bleeding, pain, swelling, infections, and hard to breath. seen multiple doctors. And not one Doctor can figure out why my throat swells up and closes my air way. But they sure understand how to charge and collect their money. Dr. Robertson was professional and will tell you how it is. But I didnt like that he didnt want to expose another Doctors mistake by putting it down on paper.

Alpine is truly terrible at returning voicemails left on MA’s or the billing department’s line. They also take about five calls and as many voicemails to return other providers calls about patients. Aside from that they seem to be a great clinic and overall good multi specialty ENT. They’re fine to deal with in person.

They lie about what it costs.And they waste your time.I was told on the phone $50 up front and if more is required after the doctor sees and treats you they would work with you.They asked for 100$ up front and told me they would bill me for an additional $175 afterward, and the doctor who saw me told me there was nothing wrong with my ears and that he couldnt see anything that would cause ringing.They do not care about you.I recieved no treatment whatsoever.They charged me more than four times what I was told on the phone for literally nothing. Dont come here.

Had surgery on the 13th of April and was told to call them back if the pain meds where not working I called Thursday the 15th at 10am they said they would give me a call back followed up Friday morning and still haven’t had a call back from them, it’s not them in pain so who cares about the patients!!

I typically dislike writing negative public reviews but I felt it was needed. It was incredibly difficult to reach out to anyone at the clinic and Im almost positive that staff was deliberately avoiding my calls. Ive spent almost two weeks trying to make contact with someone only to receive no response whatsoever. Considering that people seem to find the some of the staff to be dismissive and unprofessional, I would recommend searching for help elsewhere.

I had been to several doctors, who were unable to determine the cause of a variety of symptoms I’ve been experiencing. Dr. Hyde was personable, concerned, and conducted a thorough examination.Dr. Hyde performed surgery on my nasal cavity, which went very well, and I’m breathing better than I have in years!I highly recommend Dr. Hyde and Alpine ENT in Fort Collins due to his skill, intellect, and caring demeanor. The staff is incredibly friendly and helpful. Alpine ENT is a great clinic.

We had an emergency our primary Dr sent us to the specialist. We were NOT told there would be $375 New Patient fee. When we called about it the charge the girl told us she did not see those charges and saw a Zero balance. Not true once we got the bill from them 1 month later.

Very poor customer experienceMy wife recently had sinus surgery here. The doctor was very good but the office staff was extremely poor. It is obvious that the staff is overloaded. You cannot call the clinic without waiting for 10 plus minuets. You are put into a queue with one or two callers ahead of you. Even with one caller you can wait 5 plus minutes. Also, our clinic was located in Fort Collins and the person taking the calls is located in Loveland. So it was difficult to talk with anyone in the Fort Collins office. When it came to scheduling my wife’s surgery that was a real hassle. The scheduler takes care of six doctors and because of that we had great difficulty trying to connect with her one on one. She was never available when we call and she always left a message when she called. It took four or five days to schedule my wife’s surgery when it should have only taken one.For her follow up appointment we had an email from the clinic that it was 1 PM. We were required to check in at the front desk and wait in our car for a call. When we did not get a call for almost 40 minutes we went in to ask when my wife would be seen and was told her appointment was for 1:30 PM. This was just two days after we had received the email saying the appointment was for 1 PM. So we waited in a hot car, the outside temperature was 86 degrees, for 40 minutes because the appointment was changed without our knowledge. By the way the reason we had to wait in the heat was because they were not allowing people in there waiting room. The chairs in the waiting room are turned so you cannot sit in them.Also, the receptionist at the front desk was very abrupt. Watching her for 10 plus minutes she was obviously very busy and overloaded based on the way she treated us. This seem to be consistent throughout this clinic, totally overloaded staff which gave us the poor customer experience we had.

I am so thankful for Dr. Gill! I can breath! He figured out and fixed with surgery, a breathing issue that I had for over two years. I would highly recommend him and his staff.

Dr Gill has done 2 of my husbands surgeries. One very difficult surgery that lasted around 10 hrs. We are so glad that we have found him! He is now and will continue to be our familys ENT.

I am so astounded with how many of the staff were so incredibly rude and unprofessional to me and my mom. I got a tonsillectomy from Dr. Gill, who was awesome, but Andrea and many other staff were extremely disrespectful during my recovery. The nurse that was with me when i woke from the anesthesia was not compassionate in the slightest and when I wanted to bring my water to the bathroom she ripped it out of my hand and said I couldnt and needed to get dressed right there. When I went in to the post op, Andrea was extremely reluctant to give us any more pain medicine and told us to hope for a christmas miracle in response to my pain. When she finally did give us a refill she overlooked that the first prescription, which was 30 pills for SEVEN days, would not even last 7 days and i was out within three days, had to go to the ER on christmas eve because of her incompetence. Still have not been able to get my prescription, until tomorrow The front desk staff were very nice and Dr.Gill was also nice, but every other person we talked to had rude behavior. This experience was the worst on top of my horrible excruciating pain I had to deal with during these holidays.

If you have the option to go anywhere else I would recommend it. I came in after 3 months of fairly severe ear pressure/pain. The doctor spoke to me for less than 15 minutes, didnt listen to my symptoms and was incredibly dismissive. He then recommended I take an over the counter medication 2x daily and come back in 6 weeks. It was the worst experience I have ever had in a doctors office.To make matters worse they told me after they had received my insurance information that the visit would be covered aside from my specialist copay. Now a month later I received a bill for over $600. My insurance company has made it abundantly clear to me that there was no reason for them to tell me it would be covered.TLDR: Go ANYWHERE else if you can.

After suffering a one year severe Zenker diverticulum Dc Gill fixed it.Dc Gill is just not just a great surgeon but also a very nice person, very humble and human.He takes time to listen and explains with simples words the problem and the way he is going to fix it.I will never thanks him enough for fixing this problem.I would like to thanks also the team at Alpine, they did a good job.Michel Paris

Alpine ENT was fantastic! Dr. Wold was extremely thorough and such an amazing surgeon! I’m so grateful for them!

Im super scared visiting any kind of doctor. I was very anxious and worried when I showed up to their office the receptionist was extremely friendly and welcoming me into the office. The nurse that took me back was outstanding and caring to me I become to feel less anxious about my visit. Dr. Robertson came in an greeted me with a hug and made me feel like he truly cared and talked to me the hole time about how things will go and what he was going to do. For the first time I felt comfortable in a doctors office and I felt like theywere there for me. He spent more time with me then any other doctor I have ever been to. I cant say enough how great I felt when I left that place. Its nice to feel like there is actually nice people in the world still. Thank you and your wonderful staff for helping me out.

Why do you never answer the phone!!??

Dr. Quinn was fantastic. He was gentle and courteous and answered all of my questions and explained things in a manner that was understandable and not demeaning. I was incredibly nervous coming in, but that was cured quickly.

I don’t usually post reviews, but we have had an expectation-ally bad time working with Alpine ENT. The first problem was that Dr. Hyde was dismissive and condescending. He did not seem to understand our fears and concerns. On top of the lack of compassion from the doctor, the office was a mess. My partner had an appointment and the office ended up closing that day, but they didn’t call to cancel or give us any warning at all. They just showed up and saw the closed sign on the door. Communication with the office is poor. Don’t expect lab results from them for weeks because that’s how long it takes to get into contact with them. Absolutely ridiculous that they provide medical services to people. Do yourself a favor and choose any other ENT clinic in town.

Extremely displeased with this practice. Take your health and money elsewhere. I felt like I was an inconvenience and burden to almost every employee I interacted with.The receptionists were cross and unfriendly. I listened to them gossip and talk trash about patients.After explaining my reason for being there, on every document and to the staff along the way, the doctor tried rushing me out of the clinic without addressing my main issue. Then was obviously displeased and frustrated when I brought this up. He then tried blowing off my issue and only after pressing him, offered a next step to try and help me. Terrible bedside manner.On top of all this, after thinking I had paid what I owed, they sent me a bill for tests that apprently went beyond the basic hearing test. Tests they had not explained were going to be extra.Seriously. I dont usually write reviews. If I have a bad experience, I move on with my life. This was bad enough for me to want to warn against these people.

My recent experiences with jaw surgery with Dr. Blake Hyde and the follow-ups with him and his assistant Lindsay were all excellent. In addition to being a very skilled surgeon, he has a warm and caring manner. Lindsay was also very committed to my complete recovery, and always answered my questions promptly and thoroughly. All my interactions with office staff were pleasant and my needs were met quickly. I felt valued as a person and received what I can only call excellent care from start to finish. Dr. Hyde and Alpine Ear, Nose and Throat turned a traumatic accident into merely a bump in the road of life.

Dr. Hyde is very knowledgeable and patient. He has been a great listener as I have described my issues. Everyone there has been kind and helpful. They have truly helped me with my problems.

I had a quick diagnoses from Dr. Hyde and a successful surgery to quickly follow. Dr. Hyde was excellent!

Absolutely the worst customer service experience I’ve ever had. First of all I had to make an appointment four weeks in advance and am called a few days before the appointment and left a message saying they need to reschedule. I call back several times and am put in a waiting line. Waited on hold for over twenty minutes with four people in front of me. Then that number goes up to five! How is that possible?! So I then left a voicemail to have them call me back to find out why I’m being cancelled on. No call back for three days. I called several other times during that three days and every time I make progress in the waiting line I get sent to the voicemail box automatically and have to start all over. Then when I tried to leave another voicemail that voicemail box is now full. After all my efforts to get ahold of this office I still have not been contacted about why I got cancelled on or to reschedule the appointment.

So far worst possible customer experience (and yes a patient is a customer). I have been referred to the clinic by my GP and have called twice to make an appointment. The first time a recording told me there were 3 people ahead of me; 15 minutes later (and yes I too have a life and things to do) there was magically only one person ahead of me; yay for them they helped two people in 15 minutes. End finally in sight and abruptly I was thrown into voicemail. Not happy at this point as I would have left a voicemail at the beginning if that is what I had wanted to do. So I left a message asking them to call back so I could make an appointment and haven’t heard from them a week later. Granted one of those days was Thanksgiving but most were not.So I steeled myself this morning to try again. Called, rang about 10 times, got the recording that there were 8 people ahead of me (at their solve rate I would be on the phone at least an hour waiting to talk to someone), so I decided to try voicemail again. No surprise, mailbox is full.I imagine docs don’t make as much as they used to, squeezed by insurance and operation costs but I’m pretty sure they make a ton more than most of their patients/customers and they could really dig a little deeper into their pockets and hire another person to answer the flippin phone. Being the CONSUMER I am I will try to get a referral to another doctor who actually realizes that their patients’ time is valuable also and that they are not just ordering a pizza but are probably not well.

I had struggled with chronic congestion and little to no taste or smell for at least 10 years. Another ENT had told me a few years ago (not at Alpine ENT) that it really wasnt that bad, so I had just been living with it.I am one month post op from sinus surgery and following the proper after care, things have come along so amazing. I can breath through my nose again, I am tasting and smelling things that I havent in years. Thank you Dr Blake Hyde for the care and concern for the situation that was indeed worse than I was initially told. You did an amazing job and I am so grateful.

Staff was friendly and proficient; Dr. Wold was very knowledgeable. He takes meticulous notes which serve him well on subsequent visits. Be prepared to pull your hair out when dealing with their insane telephone system. One must continually press number 2 to stay on hold, which I did over ten times and then there is the option to press one to leave a message. When I finally got tired of being on hold, I did press one and was then told that the voice mail box was full. Serious aggravation with that aspect of dealing with this office. I hope they fix their messaging system!

My general practioner recommended that I go to Dr. Hyde to have some white spots on my throat looked at. The doctor took 8 minutes to look and found no issue. The bill came in at $280 then insurance knocked it down to $164.24. This comes to ~ $984 an hour! no wonder the middle class is dying. Health care costs are out of control. I tried to see if they would want to reconsider their bill and charge a fair price. Nope they wont. I do not recommend them unless you want to pay unfair prices.

Now I know why this place had bad reviews. Heres my experience. I saw Dr. Blake Hyde and he was very cold. He didnt treat me like a human, and I had to wait a year to even be seen!!!! My wait time was fine, the reception ladies were nice. But the doctor himself was short, threw doctor jargon in my face and didnt even give me a chance to tell him about my sinuses. Not to mention didnt take the time to read the comments from my personal doctor. He referred me to get allergy testing, (which omg I could have done that prior to today and been ready to go). But nope, now I have to drive another four hours to their clinic to get allergy tests then have my surgery(maybe). I left crying. I feel like I was shoved under the rug. And now who knows. I called my personal doctor and she was so confused why I wasnt pushed for surgery.Update: I was asked to leave this clinic by letter because of my Google review. So if you need help, dont write a review till after youve been seen and treated. I ended up having my surgery done by another doctor who I absolutely love!!!! Im so happy things with this clinic went sour. Save your money, save your time, go somewhere else. They dont care if you left crying or how bad they treat you. You just get a cold letter saying youre not welcome back because of your online review. No sorry, just a get lost letter.

Dr Erickson was caring, compassionate and very professional. I immediately felt better. At the front desk, Christina was very helpful and professional. Any staff who came in the room while Dr Erickson was helping me was friendly and helpful. I would gladly go back to this practice

Dr. McKnight is a great doctor who cares about his patience.

I have been dealing with recurring sinus infections since about 2010. Recently they have gotten more frequent, to the point where antibiotics no longer work. I finally had a CT scan done which showed a cyst in my maxillary sinus on the right side. As soon as I had the results and the referral to Alpine, I called over right away to schedule. They happened to have an opening for me today (just got the results yesterday).I went in for the appointment, but ran into an issue with my insurance. They were not able to find an active plan for me with my card. This was in no way their fault, it was the fault of my insurance not letting me know there had been a change. Bless their hearts at the front, as they got to watch me burst into tears when I thought Id have to be a cash pay patient and then storm out.I called my insurance and straightened everything out, and called and apologized and gave my new info and wanted to reschedule. They asked how far away I was, and ended up working me back into the schedule 30 minutes later.Long story short, Id strongly recommend Alpine and Dr. Hyde to anyone dealing with sinus issues. He was kind and had already reviewed my imaging before the appointment. Thank you for a great experience so far. Im sure the procedure will go smoothly!

Showed up for my appointment was told doctor would be late. Asked to come back in an hour. On my way back I was called and told doctor was at the hospital with a patient and would not make it back that day. Why on earth could they not haves called me prior to me driving there in the first place. I took a day off from work just to be treated like my time/ day was not important. Now comes the really bad part, I have called both locations in Fort Collins and Loveland put into a continuous loop of nonsense with callers always in front of me trying to reschedule. What a joke!! Going to asked my GP for a referral to another clinic. Worst customer service by a medical facility EVER !

Horrible service - SCAM of a doctor. My daughter was seen by Dr Hyde in May and was diagnosed with a broken nose and deviated septum. Said to use flonase for 6 weeks to reduce the inflammation. Second visit was a repeat of the first - and suggested she get allergy testing since she was on flonase. I tried to ask why and Dr Hyde said Come with me and walked me out to reception. He told them to schedule allergy testing and said good bye. Three phone calls and a public post later, I was asked to contact the office to see what they could do. When I called I spoke to 3 different people - all rude and unapologetic. Dont post that you would like to discuss the problem if you dont mean it. Horrible service!!!

I can hardly express my gratitude to Dr. Robertson and his staff at Alpine ENT. After noticing a lump on my throat while pregnant, I was referred to them following a inconclusive biopsy result. Working in healthcare, I asked around to my colleagues regarding Dr. Robertson and his reputation. After hearing nothing but positive feedback, I saw him and was ultimately diagnosed with thyroid cancer. Although the experience was scary and stressful, Dr. Robertson made the experience MUCH more manageable. Not only is he kind, sincere and just a top-notch doctor but I was at risk for some super scary complications during and following my surgeries but my recoveries were a breeze. Dr. Robertson was fantastic and not once did I ever doubt his competence. And let me say, his team (Nadine and Mandy) are excellent and were incredibly easy to work with. We are so lucky to have such a wonderful physician like Dr. Robertson in Cheyenne and I’m super grateful for Alpine ENT!

READ THE REVIEWS! There is a reason the reviews are so bad! The service terrible and very expensive. Had a 20 minute visit to as referred by another doctor to look at my sons nose. Got a bill for $596! ($215 for the office visit, $381 to look in his nose). Seriously!?!? Our good insurance only paid $186.05 leaving us $409.50 out of pocket. You got to be kidding me! I called to chat more with billing and was told thats what it is. Just not real happy with them.

Dr. Hyde and the staff at Alpine ENT are truly some of the best healthcare professionals I’ve ever encountered. I was referred to Dr. Hyde by my PCP and was very impressed with the entire staff at Alpine. Dr. Hyde is incredibly warm and personable and also provides top-notch medical expertise. After meeting with him and deciding to schedule my son for a tonsillectomy, I encountered some issues with my insurance company and was so impressed with the perseverance and diligence with which Lauren and Devlyn handled the situation. They made me feel like family — not just another number — and I am truly grateful for the entire experience. I highly recommend Alpine ENT for all of your ear, nose and throat needs!

Appreciated Dr. Robertson’s care for my son. Great job.

Dr. Gill and the crew are fantastic. Very professional and caring. My septoplasty went off without a hitch. I can breath better and feel great for the first time in years!

Dr. Robertson is amazing. He actually CARES and LISTENS which is unheard of in my recent experiences. I have been really impressed with the quality of care we have received from Dr. Robertson and will be recommending him and Alpine ENT to everyone I know in need of an ENT. It is so refreshing to actually find a doctor that takes a vested interest in the quality of care you receive.

They are a very caring office. Excellent results from their fast diagnosis.

Dr. Wold is great. He answers my questions. Explains in detail what is going on and what well do.

I transfered my follow up after having my head and neck cancer treated at Anschutz in Aurora. Not only has my follow up with Dr. Erickson been very good, his MA and others in the office have always been helpful. This included immediate attention when I was going through 40 dives in the Hyperbaric Chamber and was experiencing difficulty in rapidly clearing my ears. He has also kept me up to date on new findings of possible long term side effects resulting from the cancer treatments. Have recommended the Practice to others

I was new to Colorado, and had a problem with my hearing aid. what a surprise to be able to get right in and have my problems solved. Belinda was fantastic. I never have had such good service.

Terrible service. Was treated like a nuisance by my provider. Moved here recently and I have been dealing with regular sinusitis for the past two years and have not been able to breathe out of my nose at all the whole time. Came here only to be told that I was “fine”. If I didn’t want any help I would’ve simply not made this appointment. Now I must find someone else to help me finally be able to breathe. Waste of time.

I’ve been a patient of Dr Erickson’s since 2002, when he removed a benign tumor from my face. He was compassionate and competent and did a beautiful job; the scar is barely visible and he did all he could to mitigate the damage the mass had already done to the surrounding structures. I’ve since been treated by him for recurring sinus infections, a perforated eardrum and now allergies and chronic mastoiditis.I’m not one to post reviews like this, but I was surprised to see the low ratings and thought it only fair to share my overall positive experience for the last 16 years. The only reason I didn’t rate five stars is because the clarity of communication from the front desk & MAs about things like labs, scheduling, and follow-up care options could be improved.

Dr. Wold and his entire staff have been wonderful.

Dr. Erikson and staff saved my life several years ago after a serious freaky ear infection put me in the hospital. My ear has now had six surgeries. Dr. Erikson and his staff have been wonderful, not only with me, but my whole family. Neither he nor his medical staff have ever made me feel rushed in an appointment & on many occasions he has had to explain the same thing to me numerous times until I understood it. He does not speak-down to me and still continues to discuss all options in depth with my husband & makes sure that my children understand what is happening. I still see him on a regular basis for this ear and he is as professional, caring, thorough, and humorous as he was at the very beginning of this ordeal.

While the doctors are helpful and professional, I have had neumerous bad customer service experiences with employees manning the front desk and the phones.

I suffered a total facial blow-out. Dr. Eriksen said my face was like a pile of shattered china. I required several rounds of surgery, but the results are fantastic. Without skill like his I would have been a freak the rest of my life. He and his team are wonderful and they are good at what they do! Thank you from Mimi White

Office not willing to see me when through no fault of my own (stuck in traffic) was running a few minutes late. I am sitting in the parking lot and was told they will have to reschedule. I should not have bothered calling them to let them know I was on my way.

I called them this morning to get an appointment because there is drumming in my ear when I open my mouth. It creates severe headaches. I explained this to the receptionist and she said the first appointment is over two weeks away. I will NEVER call them back. Very poor customer service.

I went in..... and the doctor seemed not to listen to me. I told him i have bronchitis 7 times last year and i was leading up to my concern of my toncle that stayed large after the last time i got sick when he says well i dont do that ...youll have to tell your primary care doctor about bronchitis then i told him why i said that. feels like a bump when i swollow like im swollowing food.He said im fine. Also, when he sucked my ear out it hurt. He did say sorry when i said ouch. He adjusted my head a little rough for my liking as well. Then he said i was fine and told me to make another apointment (agian just went a week ago) with the hearing center adjointed to them in 4 months. Not a good experience.

Can not believe how rude the MA was, after trying convey the urgency of my complications post surgery, I was told to ok bye after one exchange of dialogue.

Had an appointment for 4 today, its now 440. Seriously so unprofessional. They double booked our appointment and we have been waiting 40 fn minutes. Totally unacceptable

Dr gill and his staff are the most curtious and professional group of people that I have incoutered. I had a tumor removed from my throat and I could not have had a more pleasant experience and the end result was none cancerous and to top it off I vertically have no scar yepe!!!

The first time I vent to Alpine ENT for a serious case of vertigo, they were very unwelcoming and unfriendly. They did not listen to my symptoms and jumped to illogical conclusions. The second time I visted them for extremely swollen lymph nodes, I experienced the same unwelcoming environment. The nurse was very unprofessional and did not take my temperature or any of my vitals. When I saw the doctor she did not listen to my symptoms again. Both times I felt they wanted me in-and-out as fast as possible.

Doctors and nurses were extremely patient, informative and understanding

Best Dr’s ever !!!

Dealing with Sinus issues for over 2 years and one of the worst decisions I have made is coming here to try and fix it. I am out nearly 5000 out of pocket after insurance without any improvement. In fact the issue is worse as my sense of smell has changed for the worse after the surgery. Beyond disappointed and now cant afford to see another physician.

Just because I thought about going here and read the reviews... shame on you alpine ent. Youve lost another customer you didnt even get to talk to because of how you treat people... maybe let this stink in and start treating your PATIENTS LIKE YOU CARE ABOUT THEM...

We couldnt have been more pleased with the care from Dr. Hyde and staff at Alpine for our son! The difference it has made for him is night and day.

Rude receptionist taking calls. Absolutely UNACCEPTABLE in my opinion. Why be rude when vulnerable people are calling for help. Not very good

These people are unfit to be practicing medicine. They are receiving 1 star only because I cant give them 0

Front desk staff was very very rude !!!! When I asked for a sooner appointment due to being in horrible pain , I was told we are not a walk in clinic or urgent care!!

Good service.