Ive recently had the opportunity to talk to Katelyn three times to f/up on a response from my doctor. They are super busy and the wait is long. However, Katelyn has the best attitude considering the circumstances, knows what she is doing and is friendly. Kuddos to Katelyn.

My husband has had a very terrible experience with AHEC overall. We have been waiting for months for referrals to get answers about my husband condition that continues to deteriorate almost daily. During our last appt a week ago the Dr acted very nonchalant about my husbands symptoms which are debilitating. When I asked the Dr why we still didnt have the referrals from over a month ago her response was I could have sworn I sent that. She said we should get something within a week. Today is a week. No phone call about a referral just a phone call canceling my husbands appt for counseling that he has waited 2 months for with no offer to reschedule. At the rate you guys move my husband will be dead before you figure anything out. And God forbid you try to call. You have to stay on hold for 45mins!!! Thanks a lot guys

Been a new patient since December. I’ve been seen Twice. Two different apts over a month & a half apart. I had severe bronchitis when I went in December. Was told it was acid reflux even though I knew it wasn’t. Provided me a medicine I have taken previously I told her did not work. Didn’t work of course when I took it for the month and a half she told me, so when I came for the second visit we can compare. I came in for kidney issues. Same visit. Told me drink more water. I drink 40+ bottles of water in a week. I’m definitely not in need of water. I have blockage in my kidney, so to be ignored & not sent for testing is concerning. Especially with an already damaged kidney. I’ve tried making an appointment since February First. Can’t get it. There’s only ONE provider apparently for the entire building. They canceled my apt I had set since January & now I can’t get in till September?? Hoke ER has become my primary care dr because at least someone will see me. Refused to transfer me so I could file a complaint. Disconnected the line on me. If you value your health, find another provider. I only came here because my insurance made me. Edit: It took my therapist calling downstairs demanding I be seen and book and appointment over the phone for me to get one. Absolutely terrible service. But apparently it’s from a new online system.

Called this morning to schedule an appointment. Apparently the stopped same day appointments back in June! Do not remember getting any information as a patient of over 10 years saying that they were doing this. We are now looking at other places for our health care.

Excellent customer serviceFriendly staffNo wait time for appointmentsExplain information clearly

When I say this is the worse doctor , I mean it . Was suppose to get a referral, they gave me the run around for a whole month - STILL no referral after I’ve talked to 2 people and the doctor saying they will call me back but didn’t smh doctor must be new because she/he (couldn’t tell the difference) was no help . Never again

This review is for a family member of mine. She has been going here for years and just recently shes been having alot of issues with this place. She has gone in for muscle spasms and swelling and the only answers she has gotten is from one doctor that she has never seen before but the doctor hasnt given any advice or anything on how to fix the issues at hand. When she calls to get an appointment it takes awhile to even get through and when she does they cant seem to work her in. She is miserable and the doctors are doing absolutely nothing.

I had been attending SRAHEC for over 3 years and was fortunate to have good care until December of 2020. I went in for a simple well checkup pap and breast exam. #1. When I arrived I was told I could not be seen because of my insurance. They offered no explaination as to the problem. It took great effort getting there because Im my husbands caretaker. AHECT told me to do a self pay to be seen , only to find out from my insurance that they never heard fromAHEC in regards to my appointment and that my insurance should cover the cost. Also during the appt. I was injured by the attending health provider during my exam. The pain was horrific and it felt like a unknown prceedure was done because of the level of pain verses a simple pap smear. The doctors response to me was that it happened because others are probably more experienced than her. They have a new director of the facility that clearly doesnt like me and my complaints. She can care less. This office justifys charging me for the exam even though my insurance has stated they never heard from this billing department. The care provider kept trying to push medications and different shots for me to take and was acting as if she was trying to get some sort of bonus for pushing meds. The doctor seemed irritated because Im healthy. She then left my husband sitting in the exam room we were in to use the exam room next door. It was in that exam room that I was viciously injured. This office has done nothing to resolve this issue and they havent billed my insurance. They are lying about their reason for not billing my insurance company. Im still having some discomfort because of that exam. And the attending provider asked me before she did the so call...pap if I had been taking aspirin and how much aspirin do I think is in my body. Aspirin is a known blood thinner. This is another reason I question this care providers motives on that day. IF YOU ARE A HEALTHY PERSON I WARN YOU TO MOVE WITH CAUTION CONCERNING SRAHEC. THE LEVEL OF CARE HAS GREATLY DECLINED IN THIS PLACE.

I am so grateful for the level of care I receive from SRAHEC. The staff is friendly every time. Dr. Aho is the best thing since sliced bread. She is thorough, compassionate, not afraid to put her foot down when I get stubborn. With all my health issues she is just what the doctor ordered. Thank you from the bottom of our hearts.

The New Patient Training Coordinator (Kayla) never answers her phone or return calls.

I love my doctors.

We had the most amazing experience with Becky today. I wouldn’t have wanted it to be any other way. So informative and very caring with my children. Thank you so much!!!

3 stars for having a clean facility and a pretty seamless check-in process, but its not a 5 star rating because of the level of actual care Ive received.I knew when I first became a patient that it was a training facility and I was ok with it. For the most part of the last 3 years, Ive received good care, but with a few notable exceptions.(1) No one likes to be lied to, but I was. When I went in for a routine checkup/prescription refill, I was told the law had recently changed for the medicine I was taking and it could only be filled 30 days at a time. I politely questioned my assigned provider about it, but she was adamant. I went home and researched it, discovering she was absolutely wrong. When my next appointment date arrived, I politely corrected her with the facts, but instead of apologizing, she instead stated it was her policy to only write 30 day prescriptions for that particular medication. She had no defense for lying to me. Her selfish actions put the onus on me, having to call in every 30 days for a prescription my previous doctor filled 6 months at a time. Most prescription drug companies dont allow you to refill a prescription until a couple of days before the meds run out and It takes SRAHEC up to 48 hours to approve prescriptions which are called in. Throw in a weekend or holiday and what could possibly go wrong? I wonder how many patients suffer needlessly because of their draconian refill policy. Because I have sleep apnea, my sleep doctor was more than happy to write my prescription for 6 months, but shame on SRAHEC for this despicable practice.(2) I pulled a muscle in my back while working out at the gym, so I thought it best to get it looked at by SRAHEC. It turned out to be what I thought, a pulled muscle, but on my way out of the examination room door, the lady who examined me handed me a business card for her husband, a chiropractor. She said I should consider seeing him. I found that to be unprofessional, if not unethical. My back was fine in a few days.(3) Ive been taking a cheap, generic cholesterol medicine for close to a decade. Upon my last bi-annual checkup, I was told (out of nowhere) if I switched to Lipitor, I would decrease my chances of dying from any heart related issues in the next 10 years by up to 85%. I found it odd because my cholesterol levels were within normal boundaries, but I took her advice. My $5 generic prescription was replaced by one costing over $300 and I ended up in the emergency room because I had a reaction to it. Now I know why, when Im in the lobby waiting to be seen, I see so many people coming in with briefcases and being escorted through the doors without a wait. Theyre drug salesmen. This is why youre steered towards brand name drugs.(4) I was recently assigned a new provider as my last one graduated. However, a prescription expired and needed renewal in the interim. Ive been taking this prescription for around 15 years. CVS informed me my renewal request had been denied. When I talked to a lady from SRAHEC, she informed me my new doctor needed to see me and assess my medical condition before he would authorize a renewal. That sounded reasonable to me, but the first available appointment was weeks away, causing me to be without my prescription for 2 weeks. They didnt see the prudence of at least making sure I had enough to get by until I could see the new provider. I find this conduct to be highly unethical, but part of a larger pattern.So, if you want a state of the art medical facility with staff who try to coerce you to take newer brand name (and expensive) prescriptions and hold total control over the refill policy of medications, SRAHEC is the place for you.

They do not help you!! They string you along and never help your issues!! I was told I had a sickness and nothing else was done or recommend because of my insurance!!

Dominic N. was extremely helpful to me during my last appointment in November 2018. Not only was he professional, helpful, knowledgeable of the organization but was also so courteous and respectful. Often times manners are a thing of the past, but not so with Dominic. He is an asset to the organization. Thank you Dominic!

Choose a doctor in my plan. Got there and they gave me other doctor. He wasnt there so they have me a 3rd doctor. He seen me and was supposed to send in 2 prescriptions and never did! I called and someone was going to find out and call me back. That never happened. 1st time there. Guess I will be looking for a new doctor!

Absolutely love my Doctor and the practice as a whole. Resting done if the other reviews, I also vent at times the same man up front was rude and even sloppy. Just layed back in the chair seeming to care less but that is the ONLY negative I have or have ever had here. Wait times are always minimal, my Doctor is very thorough and attentive and the rest of the staff is has always been helpful and kind. Been there for years and will be there for years to come! I also referred my daughter who is now a patient and a few friends and they are happy as well!

Wonderful Dr Teck. I love her.My daughters Dr saved her babys life, even when he had to argue with his superiors.My husbands Dr helped him contest and win an ambulance charge.Theyve always been great. Staff are nice tooI love Ms. LeDoux, PA, too

These aren’t even REAL doctors!I’ve been misdiagnosed for herpes, coming to find out my partner returned negative for his test. I came in showed her, she claimed it “LOOKED LIKE IT”, didn’t receive a call back until A WEEK LATER, highly upset. I will not be coming back for anything dealing with sexual health.

All the people at the front are great always super helpful when you come in and actually smile, Drs no matter which one you see are great Ive seen 3 in the last year and all work together to make sure youre good to go! Pretty fast getting you in and super clean! All and all great place! 😁

I will never go back... I went in because for the first time in my life I was experience these panic attacks at work and unfortunately when I was in the office with my doctor and nurse I cried multiple times ( I never do) and basically they told me, Are you crying because you didnt get what you wanted that made me cry even more because I felt they were treating me as a drug addict! When I only came in to talk to someone about what was going on, didnt even care about the anxiety at work, I dont remember his name, but he made me not trust doctors as a whole. Do not go to this place.

Mine and my husbands doctors are super nice! My complaint is it takes forever to schedule an appointment because I always have to leave a message and they always code our visits wrong, basically we always end up paying co pay when we shouldnt have to for a well visit and when I call and ask they say “well I’m not really sure you will hVe to wait until you get the bill and we will credit your account” NO THANKS! We will unfortunately have to find another practice.

I have only had good experiences at SRAHEC. Yes, its a teaching hospital. My doctor has conferred with someone when she needed to. I have been able to get specialty care quickly and easily. I would recommend it to my friends and family.

I saw Dr. Ballew last week and he was wonderful. Without going into major detail, he went above and beyond and potentially prevented me from developing stomach cancer. He went out on a limb and decided to do a blood test that none of the other doctors (at a different practice) thought to test for. He was very thorough and personable. On top of all of that he called me after hours to discuss my results and treatment plan. I am beyond thankful for his medical knowledge and his caring personality. I would recommend him to anyone!!

Ive never had any issues here ever. I love the new building and cant wait for a bigger parking lot! Everyone is polite, courteous, compassionate, and very caring. Ive always had respect for those that work in the medical field, and I always tell people to stay off the internet because self-diagnosing is crazy and you can be making a mountain out of a mole hill.

DIFFICULT to get information to your doctor if you are sick. I didnt get a call back for three days when I had a medical problem. I called three times and the nurse called me on the third day. I told her that she had to see me because I didnt want to go to the emergency room. I have had problems getting perscriptions filled because Medicare requires extra paperwork to fill the doctors orders. I have to go to the facility tomorrow because the facility hasnt responded to my pharmacy. MeficMe care should NOT be this complicated.

I waited 10 days to receive an x-ray results, it didnt take them longer because a was calling every other day if not who knows. When if finally get my results over the phone they told me I was getting a referral to an specialists and Im still waiting on there call. Ill not waist my time visiting them again!

All my appointments have gone great. Everyone is respectful and I love my Doctor.

Had a appointment for 1230. Arrived twenty minutes early and after waiting for a hour was informed the doctor wasnt in the office today. Totally unprofessional with nothing as much as a apology. Still waiting in the waiting room and have already been made late for work.

Great practice. A well-oiled machine. Very nice, knowledgeable providers.

Poor patient care and prescriptions not sent in yet

Worst ever. They care more about money than their patients. They are liars and I dont deal with liars. I will find another clinic for my mom.

Love how the new facility looks, however some of the staff is very unprofessional. A guy that works the front desk with glasses was very unprofessional with my interaction with him. The wait time is horrible. I can be waiting over an hour for something that could take 15-20 minutes. I will be looking elsewhere for a medical provider.

These are the most caring individuals I know....they really devote their time, energy and education into making sure that your well-being is their priority. Thanks to all of you for putting me first.....

Service varies dependent on care provider. Recently went in due to back injury, doctor refused to prescribe anything until I had a blood screen which results would not be back for several days, by then my issue would have passed (which it did). I was upset and left the building, swearing never to return, but I did and regretted it. Saw Dr. yesterday, seemed to be a decent provider, left the room and never came back without any instructions. Was supposed to issue prescription but did not, now I am calling repeatedly (phone is terminally busy) to get my prescription filled. Looking for another health care provider now.

Dr. Riddley and all of AHECs staff/team are wonderful. The wait times are short. They have taken good care of me for years. I really appreciate them!

Its alright. My doctors always seem to be as if theyre interns. Mostly everyone is nice, though. It gets two stars because you cannot pay your bill online or even do auto pay. You have to call every month or come in to pay. Very inconvenient.

I took my mother-in-law there last week for a follow up appointment from Chapel Hill. Dr. Ballew had wonderful bedside manner, and was very thorough in his examination and procedure he performed on her. Im planning on making an appointment myself to be seen there myself.

One of the best clinics in town. Love my doctor and the staff.

I was having a miscarriage. I went in and the Dr. Was looking at her IPad screen, not at me, and was like, I see here you have been bleeding and cramping. Good, great, great. Was her response. When I said, Excuse me. She says, Oh, I mean good, great you shared that with me. Has me take a blood test to prove that the hormone level is dropping, then a week later calls to say Yes, you did have a miscarrige, I need you to come back once a week for blood work until the hormone level is non existent. Mmmk, how about no and what is wrong with you?

Everytime I go for a visit, my symptoms and issues are always brand new to them--never heard of before. Instead of telling me what tests I could take or refer me to a specialist, they have you come in for a visit to just take your money, minimize your issues without test or treatment, and pull guesses out of their tails. There are times when I had to volunteer prognoses after I done my own research because they are clueless. Also, they dont return phone calls or emails through their patient portal. The portal said it could take up to three days, its been longer than that so whats the excuse? And, its happened with more than one doctor. Yet, they tell you if have questions or concerns to contact them. I went in for a visit and seen a doctor that previously seen me (because you see a different one everytime you get seen) in the back and I just wanted to ask her a question. She acted like she couldnt be bothered with me and sent one of her minions to get rid of me saying that the doctor would call. Of course she didnt. These people are unprofessional and unknowledgeable. I dont expect you to care about me but do your job--especially if Im paying for it.

The staff is blah..not every friendly. I really dont like the fact that I see a different doctor every time. I also feel like they make you come in the office for things that they can just send a Rx for.

At the front desk the man with the glasses is very rude. He yawned a lot of times while I was talking. He was acting like he didnt want to help me. Honestly I was mad at first but I started to become concerned about his health and personal life, he yawned so much. He made AHEC look like a careless and trash medical office.

Waited 30 minutes in the lobby after my appointment time and still wasnt called back, when I went to ask the front desk what was going on she told me that they were at least a hour behind, so I asked her why she didnt tell me that when I checked in and her response was I didnt know. Time to find a new doctor

Horrible experience. Dropped as a patient without any warning and I found out after calling to schedule an appointment for asthma complications. I wouldn’t recommend this clinic to anyone.

Knowing that its a residency office, is a bummer having to see a diferrent doctor everytime. If you want to see a specific doctor they say you can. Dr. Scaricca was really nice and Nurse Barth is very pleasurable.

If I only there was a negative star review for this place, Id surely provide that rating; however, since this is nearly the only place taking new patients, most people will not have any other source for medical care. After 4 years of 3 misdiagnosis of 2 members of my family to include myself, Id just assume go into another county for care. I understood that this medical facility was staffed by residents, but I know there is a full medical doctor overseeing the residents and that individual should be ashamed at the lack of knowledge, competence, and patience provided to the people of this community. They refuse to send patients to a specialist even after they have exhausted their knowledge of an unknown illness, disease or condition. It takes an act of Congress for them to just refer a human being to specialty care when that human being is beyond their abilities and/or their capability of recognizing that not all medical issues follow ALL of the symptoms listed in their medical books. This should be an urgent care facility since they are unable to medically determine that a neurological or internal medical issue is evident, and beyond their scope. Youre better off driving to Raeford to the new facilities since their medical doctors are capable of realizing when a patients needs are beyond their own.

Terrible terrible terrible. I understand the doctors are completing their RESIDENCY but at no point should the doctor(s) be searching the internet for solutions RIGHT IN FRONT OF ME! The doctor asked me what I was thinking the issue could be? Is that not the trained medical professionals responsibility? The doctors really dont listen to the patients anyway. After explaining my symptoms I was sent away with benzonate and flonase when I have pink eye and strep throat!!! How can something as common as conjunctivitis elude these doctors and I be sent home without proper medication? This was last Thursday morning. I called back friday morning at 8 am after taking the meds and them having no effect. I was told by the rude hispanic lady answering the phone that the doctor couldnt just send the Rx to my pharmacist and Id have to come in to be seen again but there were no openings for the day so a doctor would contact me 24 to 72 hours later. I have yet to receive a call so Im going to phone them in about a half hour to see if I can get the proper medication with having to drive across town for some daggone penicillin. Do yourself a favor and find a different clinic.

Very friendly atmosphere and excellent service. Clean facility.

They said i missed appts and i dont recall missing any without calling.i was kicked out as a patient and was told if i needed anything up to 30 days they would be available.my pharmacy called them and told them i needed insulin.never called it in.its ok i found a much better place and im treated as a person not just somebody.

The staff is excellent . They explain the problems clearly. Also , I have never had problems with scheduling appointments

Patients BEWARE!The place needs to be sanitized.The DOCTORS, ARE DEMONIC SPIRITS.THAT DAJA GUY LIED ON ME.That Daja,(hes Oriental) ,and his culprits are wicked!THEY WILL DENY SUFFERING PATIENTS CARE.

LIARS:They told me I needed to change one of my meds because my insurance no longer covered it. The new meds required me to visit them more often for refills. Now that Im back at Womack, I am back on original meds. They told me that a new law forbid them from issuing me more than 30 days of another med Im taking. Now that Im back at Womack I get 90 days worth at a time. They lie in order to get you into their facility as often as possible. Not sure how much they get for each visit but, that is clearly their motivation. When I asked the doctor who told me of the new law to tell me what the name of the law was, he told me to Google it. I did but didnt find anything. They are liars. I discussed my plan to take a job in the middle east and requested a 90 supply of my meds. They refused and I lost out on that job opportunity because I could only get a 30 supply of meds.The front office workers are generally unfriendly bordering on rude. Typically even when I have an appointment the following ensues:Poor Service:After check in you (and often a few others) are called within a few minutes. Sounds good right? Wrong! You are taken to the back where vitals are taken which takes a few minutes. If a examination room is available you are placed in a room to await you provider. If not you are seated in the hall to await a room. I waited 20 minutes last time for a room. When I was called again I was escorted to an exam room where I waited another 40 minutes. Nobody opened the door to offer an explanation or apology the entire time. Once the provider arrived he offered a perfunctory apology. I was there for a prescription refill so I spent a total of five minutes with the provider. Because they would only write my prescription for 30 days and refills for this prescription are not allowed, I asked if they would post date additional prescriptions for me as they had done in the past. I was told they no longer do that. So that means to me retired veteran of 21 year, is that I have to go to them every month and pay the $12 dollar co-pay to get my medication. Thats $144 dollars a year not including the price of the medication. The even bigger picture is facilities like this are also bilking the insurance companies who pay the greatest portion of the bill. I would not recommend this facility to anyone.

Horrible service from the beginning to end Noone knows what there doing or who to talk to who to transfer anyone too or how to speak to people in general the answering service is by far the worste I have ever come across I have never had people be so rude to tell me they cant help what so ever

Sorry place , called in with questions about insurance and rude girl on phone had no clue to what I asked or to provide someone on phone who would know, clueless giggly children you should say work here.

3rd floor classroom area