It was my first time at this quest location, & will most certainly be my last ! I work for a surgeon and have worked in the health care field for a very long time. You never treat patients with rudeness and disrespect ! I was brought in by “Cheryl Jeffrey” that’s the name she gave me- and her attitude was the worst attitude I’ve ever come across. If people hate their jobs, please leave! Patients shouldn’t be treated unfairly because an employee is having a rough day! I will never go to a quest again! Disgusted by her behavior

After 4:30pm not accept a toddler because its just 1 person and they cant handle it.....(not allowed to do it by her self...) its because its a walk in......please dont let the people waist there time....

Terrible experience, checked in,sat down for a while. Rudely approached by a tech telling me they don’t take walk ins.

I go to this lab monthly and I have only had good experiences. Even before Covid, they switched over to a virtual front desk. That check in process is very efficient and is as quick as you can enter your details into the touch screen. Then I take a quick seat, it’s a quick wait if any at all. I like that I can view my estimated wait time and see how many people are ahead of me on any of the screens in the small lobby.Best not to go the first hour of their day, in my opinion of course.

Tech came in to draw blood with mask under nose during pandemic. Annoyed when I asked her to please put it up.

The staff was very friendly. My complaint is that I took my antibodies test 2 weeks ago and I’m not allowed to see the results yet. I emailed them many times without an answer. Apparently, they just have an automatic machine that of course can’t give any real solution. I already called 3-4 times and I always “talk” with a robot. Btw, I payed my test before they did it. I’ll not recommend them never. Customer service is awful

Everyone is so friendly and nice, quick and efficient. :)

Well organized. These folks know their stuff. Roomy waiting room.

DO NOT use this location if you don’t have an appointment. They DO NOT allow walk-ins but will tell you they do. I came in for a test, was told it was a 16 minute wait and then an hour and a half later I was told that if I didn’t have an appointment they didn’t know when they would be able to see me.

This is a a TERRIBLE clinic to get blood drawn from. I had to take my kids for their routine thyroid check, the nurse’s mask in our tiny room barely covered her nostrils. We had to wait in the room for half an hour and she accidentally shredded the lab order. It was extremely stressful to have two kids in such a vulnerable position. I am so grateful for our frontline health care professionals, but to be treated rudely and with little regard for health and safety protocols was a bridge too far. We won’t be returning. NOT a COVID safe environment.

Unfortunately I am my happy with that place . Stuff is mostly rude and don’t keep appointments on time . I had to have cortisone levels done on time and they were late 25 min.

I arrived for bloodwork. There were no wheelchairs or chairs available. I have been on crutches since breaking an ankle. I had to stand outside in line for 20 minutes! Very poor accommodations for those with disabilities.

I had an appointment this morning and I was incredibly lucky to have Porscha as my technician. First of all, she was warm and sociable . Second, very helpful and efficient. Last but not least, didnt feel a thing! it is so nice to come across someone in the medical industry who isnt rushing you out the door or rolling their eyes at you because youre there in the first place. I left feeling in a good mood and looking forward to all the errands I have to run this morning. Thank you Porscha for such a great attitude! You are a gem!

People no customer service at all she was so mean she hurt my arm so bad

If I could give a zero I would. Sign in at an ipad. No human in sight. Customer service non existent.

Hi , on May 6th 2019 at 8 in morning I went to quest located at 425 post road in Fairfield for blood work the technician was rude she put the rubber band around my arm soo very tight and really hurt my arm I asked her gently to loosen it just a little instead to say I am sorry just for a second she said with attitude this is my job let me do my job !!! First thing she need to greet people with at least a smile I left with a red mark on my arm and it was hurt I won’t go back to this location any more .

Lady at the front desk was rude. My patient and I walked in we weren’t greeted. Then we are sitting here with a bunch of other people waiting while they are in the back gossiping and blasting music which is very unprofessional. A lady left cause she was here waiting for a half hour she said. Never again will I bring my client to this quest and will be contacting cooperate !!!

I was there last year, and the technician was very rude and unfriendly making a not-so-pleasant-situation even more unpleasant. I am due again for my yearly bloodwork and will not take any chances - I will definitely go to a different location this time around.

Friendly & professional staff. Convenient location

Walked in, less than 3 min wait! Very friendly staff!