What a pleasant experience, from the moment I walked in and got greeted by Leslie the tech to me walking out I had an overall great experience. Leslie was very professional, the technology/equipment they utilize at this location is phenomenal. They make other places look archaic. Dr. Amela is amazing and consults with a perfect balance of energy & knowledge which puts one at ease. #customerforever.

Could not have asked for a better experience on the phone with Justine. Amazingly professional. She let me know when she was busy looking up information and responded to all of my questions to the best of her knowledge. Amazingly adequate employee that definitely deserves a raise. I will probably give another review after my appointment.

The staff and eye doctor was amazing and very helpful. I was able to get contacts the same day for a very affordable price. I would strongly recommend this office to anyone looking for stylish glasses. Again the staff and doctor were very helpful with giving me the information I needed. They even trained me on how to put in my contacts. If I could rate them 100 stars I would. Thanks again guys ❤️

So kind and attentive! Would 100% recommend coming here for any vision needs. I always feel listened to and cared for.

I will never step foot in this place again. They were ambiguous on purpose. They knew what my insurance covers, and added tests that weren’t covered, without running it by me first. Ended up paying a $100 for something I didn’t need. The store manager was the worst of them.

I am extremely grateful for the kind, empathetic, professional, and thoughtful team who helped me. Nina was very welcoming from the first call when she listened to my issues and scheduled me. She just gave a supportive vibe throughout. Dr. Vileck was AMAZING! Her presence was calming as I was extremely stressed about health issues. She took her time, explained everything as we went. I could tell she carefully assessed my situation before recommending. Plus, I felt everybody was extremely covid safe. As flawless a visit as could be given. Thanks to Nina and Dr Vileck!!!

They fixed my ray bans and gave me a free cleaning set for free in 5mins!!!

This was the first time I came to this business. Everyone was professional and courteous. Brandon the eye specialist was extremely helpful and patient while I selected my new frames. The eye Doctor was very informative to me. I was in and out of the business in less than an hour. I will continue to come back to this business because they were the most professional and customer service oriented. I would give 10 Stars.

I have been coming to this shop for over 30 years! My sister and I found this shop when we were working together downtown! It used to be called Coventry Optical! We were and still are interested in very different designer frames! I am partial to Tom Ford! However, what ever frame that Sues your fancy I bet you can find them here. My Eye Dr Located on Central, Evanston location. Just want to commend the Manager Larry! There was a problem and he fixed it. I am a very happy customer! Yes I will recommend this shop!

We are out of town for eyes customers with a glasses emergency that this location happily helped us out with! We are grateful!

10s all the way. As always I love coming here because Alicia and her team know her stuff. I love the Dr. Her name was Marney... She was extremely knowledgeable. They take their time in giving my family and I the ultimate experience. My daughter got not one not two but three pairs of glasses and one of the sports goggles. She loves her 3 new pair of glasses. Thanks My Eye Dr you have won my loyalty forever.

This place is amazing. Super personable care. I loved Alicia. She was so helpful. My glasses were ordered swiftly and the process was made easy. The prices are amazing. I will be buying future pairs from the as I absolutely loved this place!!!

We were very happy to get glasses for my daughter from this location. My daughter absolutely fell in love with Alicia, the kind and wonderful salesperson that works here. However, during our last visit, we learned that Alicia will soon be leaving. We were very sad to hear the news, and quite confused about why a business would let go of such a great employee. I would definitely give this location a 5 star rating, but Im dropping it to 2-stars because they will soon be losing Alicia, who has been responsible for our many great experiences with this location.

Couldn’t have had a better experience working with Alicia. She helped my daughter pick out the perfect pair of glasses.Staff was friendly and the doctor was very nice and patient with my daughter.I’ll be back for sure!

Its pretty hard to find a good reliable place when shopping for new glasses. At least it always is for me. My father referred me to this place and I have to say you definitely get your moneys worth. Tell Elijah Xareni sent you!

This is a bright, clean and well-stocked location. It had all the luxury brands that bigger chains carry, but a small business feel. Everyone who works there is super welcoming and efficient. Elijah in particular hit it out of the park for me. He did everything possible to make sure that my vision insurance helped with the final price of some very pricey glasses, and tacked on any available discounts he could for me. The optometrist was very well informed with my vision condition and couldnt have been more charming. Im really glad I stopped in this location, as there are several other options in the Evanston area. Will definitely be referring friends for their eyewear needs!

This place has devolved from a stylish, customer-friendly optical resource to a middle-of-the-road place with uninspired frames. The staff are certainly not hostile but not particularly engaged in the customer experience. The optometrist is terrific - really knows her stuff. The quality of the contacts and lenses is very good. I had to remind the staff that a free pair of sunglasses came with the contacts. If I owned the place I would return to a frames selection with more pizzaz and would work with my team on showing a little enthusiasm for the customer, who often spends over $1,000.

Top of the line employees work here! Elijah and Alicia went above and beyond to ensure our experience was top notch, I will definitely recommend this place for my friends and family. Thanks Elijah and Alicia!

Everyone here is very nice and helpful. The patience they have to help you pick what is right for you is awesome. Definitely will be coming back in the future and recommending to friends and family!

Was traveling for work. My contacts were old and my glasses were broken. The Evanston team at Mr Eye DR was STELLAR. The fixed my glasses with no questions asked. Very helpful and much appreciated.

If I could give zero stars I would. By far the most incompetent people work here. Lets make this easy and to the point. They lost my initial eye exam report. Had it redone. I was sized for glasses that were too small and then told it was my fault because I chose them. Then they decided to replaced them after I said I would contact my insurance. 2nd pair came in and I saw rainbows galore. The manager even tried them on and said , Wow, I see tiny people walking through your glasses. She was nice at the time and said we will get this right. After speaking to my insurance a couple of days later, EVERYTHING changed. I was presented with an attitude and told that there is nothing they can do because the store would have to cover the costs now. I end by saying I went in September 2018 to get glasses and its March 2019 and the matter is far from over. Go there if you want, but dont say you werent warned.

Common glasses and they first lied it will take two weeks to get it then they changed it to over three weeks. Lazy.

Definitely the place to go if you are shopping for new glasses! The staff was super friendly. Ask for Elijah!

I came in to get my glasses and sunglasses serviced. Although they were not from this store, they were very kind enough to have it serviced for free?? Thank you Alicia! Ill def give this place a visit if I ever need a new pair of glasses!

Elijah went above and beyond to make sure I was happy with my purchase. I didnt really know what I was looking for but Elijah not just helped but was very patient.

Just WOW! I have never experience from an eye exam until I visited the MyEyeDr location on Dempster. I believe he is the Tech at the location but I am 100% sure his name is Elijah. I’ve never had someone explain to me step by step of the preliminary with astonishing detail. Elijah made me feel comfortable and aware of what was going on with my exam and apart from that, he actually took the time to ask me how I’m doing and had a great conversation about dogs. Once I stepped in with the doctor the magic did not STOP!. The doctor gave me a thorough exam, explained my retinal photos and made sure I understood what they meant. I was helped by a young man in glasses to pick out frames but unfortunately I did not have the money to purchase that day. MyEyeDr is a branch but if you are in need a thorough eye exam the Dempster location is the place to go to. I am definitely coming next year and the year after as long as the same staff are at the location.

Went to the Dempster Street location on April 13, 2019 and was about 10 minutes late. I was the last appointment and when I got here no other patient was there, the door was still open and the person at the front was okay until another lady came from the back and told her no. Now, this is the eye doctor I have been visiting for years and sad to say I took my business elsewhere. They will never get my money again. I should have just called their head office in Virginia and make a formal complain. On top of everything they are still calling and sending me emails about check-up, so Im about to tell them to remove my information from their list.

HORRIBLE HORRIBLE HORRIBLE. The taller lady with glasses, and blonde wavy hair just kept trying to sell things that I didnt need after I told her I didnt want them . Every time I kept picking a pair of glasses she said they looked bad on me and kept pitching me the expensive ones .She was also rude and condescending .All she did was sit behind the counter and just yelled things at me while she was on the computer.

Went in for appointment only to be told I wasn’t eligibile for an exam. Said my email was “rejected” even though it is the correct address. No sorry, no nothing. Going somewhere else.

-Poor customer service / incompetent and unprofessional (I waited on the phone for 30+ minutes just to receive my prescription; not to mention, that the associate had a poor attitude and communicated another patients prescription initially)-Subpar quality / lack of technical expertise (The optometrist didnt consider my astigmatism when prescribing my contacts, causing multiple visits / time wasted)-Good interaction with child patients

Use this place only if you are willing to wait at least a month to get your eyeglasses AND you have to call THEM to find out if ready

Used to accept Medicaid. When I was a patient on Medicaid, I was very pleased.

Not impressed with the communication about my appointment. Email exists for a reason! Led to me wasting my time coming for an appointment that they couldnt complete as they couldnt find my insurance.

Professional