I prefer other banks personally, I have heard awful things about America first

I went to deposit a check through the drive through. I couldnt remember my account number. The teller refused to look it up to make the deposit. She said it was against their new policy to look up account numbers in the drive through Seems quite ridiculous!. The check I was depositing had my name on it which would have matched the account name as well. When I went to look up the account number from my computer that I happened to have in my car - she said she couldnt wait for me to look it up- she didnt have time to wait - she said she would have to help other customers in line...( there was one other car in the whole drive through- and I had just sat there in line for about 15 mins waiting for her to help the one car ahead of me) - She proceeded to tell me it was almost closing time and reiterated again that she did not have time to wait that she needed to close on time. Worst customer service I have experienced with this credit union.

One of the worst branch if it’s not the worst.Employee 9307 112-13 helped me last 4 times and she has no clue about customer service 0/10 that bad.I called the branch after 4th time the manager just asked what was the problem after experience for her she just gose ok by with out asking who was the employee or time or anything.Never going back to the location

I had a terrific experience here with one of the tellers. He was very patient and very helpful. He also was willing to answer any questions I had and worked with me to get my car loan situation resolved. He also explained in better detail about things I didnt know about my car loan and helped me get everything smoothly arranged. They took the time to help me out.

Don’t show up at 5:59pm. Because they will close the drive up on you. I was behind a car and they served them then I pulled up got the tube out of the thing and loaded my check to have the lady say sorry we are closed. Couldn’t even cash my simple $300 check because she closed 1 min early. Going to pull all my money from the bank and go across the street to Cyprus

I worked with Brenda to get my first ever car loan and she was fantastic! She walked me through everything step by step and answered all of my dumb questions with ease and in laymens terms! She made buying my vehicle so easy!

I only have a car loan, but getting help is almost impossible. I’ve even received requests on my loan from their title Dept asking me questions that they should have as they were the lender!Based on my experience I would not use them if you have another option.

Incredible service! Walked in here for the first time a few weeks ago and all the reps were very professional and didnt act like they were too busy for me. Smooth, efficient, and knowledgeable.

Awful with their loans. I’ve done many car loans with this branch and every time it’s made way difficult and they always tell you one thing and have it be another in the end. They need to work on overall communication. And the loan officers customer service could be improved as well. Will be going to other branches from here on out.

I have never had a bad experience with AFCU...until today. If Brenda is helping you, just leave. PayPal was kind enough to alert me about my bank account number being linked to an unauthorized user. They had suggested that I call my bank and notify them of the potential fraud. I called the 1-800 number for AFCU and spoke with an amazing Customer service representative! It was suggested that I go in to a branch and get my account number changed, as well as file a police report so they could work with PayPal and investigate the potential fraud. I quickly filed with the police and the amazing officer I spoke with, also suggested I change my account information. Brenda was the one to “help” me when I came into the branch following all these phone calls. She started off by trying to convince us NOT to close the account, even after we explained the situation. Then she insinuated I was lying about the advice given by customer service because “there were no notes.” After she finally decided to do her job, she hassled my senior citizen MOM about the situation until her job was finished and we could leave with our new account. I don’t know if she was having a bad day but that amount of disrespect should never be applied to the customers. My advice for future visitors, just go to the Harmons.

I dont use them but stopped by for a notary and it was quick and easy.

Super friendly and i love this location since it is never busy !!

Great services very helpful with all questions