One of the worst customer service experiences I have had. I purchased a car from a member here and paid off the loan. They then sent the title to me with the previous owner info on it. I went to the credit union to get it resolved. Cierra was assisting me and she did not have any desire to fix the situation. She had me talk to someone in her title department and started writing notes to a colleague about how I had been in there twice.Pretty sad when someone is looking for help and someone only wants to act put out and unhelpful. I am very glad I don’t bank here.

Sorry to leave a review for a branch ive never visited, but trying to get in touch with a human during normal operaring hours is a joke with this place. They promote online chat which you can never find on the website and they phone menu just takes you in an infinite loop. Regretting letting the auto guy talk me into getting a loan through this place.

Very fast and efficient. Great customer service.

If I could give them a zero I would have. I will keep my account with them but will no longer service this branch. Totally unprofessional to have a TIME-SENSITIVE WIRE over 10K totally forgotten. After numerous times explaining yesterday morning to the teller that I need to have confirmation on this wire yesterday. She told me that latest it would be wired is by 3pm and she would call and confirm that it was sent. Waited all day still nothing....today I have to wait to call at 8 a.m. only to find out the branch opens at 9 a.m. Jordan(I believe) explains that she will look into it 2 hours later she finally calls back because (according to her they are slammed) I asked numerous times to speak with Branch manager Chelsea to no avail. She tells me that unfortunately the teller yesterday forgot to send it but that it is now sent. I tell her that is very unproffessional and terrible she agrees and tell me the branch manager will contact me. AWESOME meanwhile Ill pay the late fee for my 10K wire that was forgotten. Great Job Draper Branch!!!

Great credit union and branch. Ive been a member for years and done many loans with them and they have been exceptional to deal with.

By far, one of the absolutely worst banking/credit union institutions i have ever dealt with. And Ive been through a Wells Fargo membership. I hope you can appreciate the gravity of that statement.Ok David. Ive submitted a more rounded explanation of the issues Ive faced while being a member. Let me know if you need further elucidation.

Literally always deposit checks every month, the one time I go to a different location suddenly is against the rules and Im a criminal. Lmao. Boss needs to learn to check the account history better for deposits and for actual fraudsters. I wouldve been in jail a long time ago considering I also work for a bank 😂🙌

Good service no matter what time I call. Even if its 3 minutes before they close. I havent had a bad member of this Credit Union service me yet. I might add that Ive user it for several years now. My most recent call was with Bob, he was very helpful for finding information when I was slightly off on the numbers for a certain check I was looking for. They always ask good security questions if I do any over the phone banking and are always friendly. I believe I will be banking here for many many more years to come.

I had gone into the Draper location to do a simple transaction. Well, what I thought was simple. I ended up being passed onto the branch manager, her name was Veronica Legaspy. She was utterly rude and spiteful as I expressed my frustrations as I was intending to do a simple deposit. As I was walking out of the Draper location, I had overheard this woman talking to her employees about how I was making a big deal out of nothing and continuing to express some over the top feelings she had about me. Due to poor customer service and the amount of unprofessional ism I have experienced at this location, I will no longer be banking with them. I would advise future members to be aware of the non-sense that is considered professional here. They are so called member service based but I have received just the opposite. I walked away feeling disrespected, undervalued, and ridiculed for expressing my frustrations. Again, University Credit Union does not value their members and their members experience.

Never have had a loan or anything of that sort from them, I havent called in before, so I cant weigh in on any of that, but as far as customer service in person it is always good. Always fast, ATM machine has not worked one time in the 5 years I have used them. I wish they were open more but Im really happy over all.

I am grateful for everything that University Federal credit union has done for my family and I. I will not bank with anyone else and even got my hubby to open an account here. Thank you!

Worst experience ever. I recently purchased a 2016 Corolla and financed through this credit union. I decided to pay off the car loan in its entirety pretty fast, so about 5 months ago I was all paid up. I asked how I would receive my title and they said they would send it in the mail in a few weeks. A month goes by and no title. I call them to find out whats going on and they say that they are still waiting to receive the title from the dealership. Ok, thats fine I guess, I can wait a little while longer. Four more months go by! I call them back to figure out what the heck is going on and they tell me the same thing, the dealership has not sent them the title. I tell them its been 5 months so they agree to dig a little deeper. It turns out that instead of sending my title to me, they sold it to another credit union! Are you kidding me. Now they have no way to get the title for me and tell me that I will have to do all the leg work with tracking it down. They cant even provide me a contact number for the credit union they sold it to. Just a name. Oh, and they sold it when it had a $0.00 balance on the title. That makes a ton of sense...So currently I am on hold with this other credit union who is trying to track down my title. Its been about 20 minutes now where I have been on hold while they look, so i figured now is as good a time as any to write a review on University Federal Credit Union. Do not do business with them! They make a mistake and wont even work to correct it. They just leave you on your own to deal with it.They wont even

I have been a member since 1992. Have had many auto loans and always my experiences have been great. Awesome customer service with all of my banking. Sorry about the guy who had trouble getting his car title, but sometimes you might want to go into a branch and talk to a manager. They Will resolve your problem.

‪For terrible customer service and unprofessional service, please ‬use University Federal Credit Union! Terrible! Called one day to get information on payoff of loan or vehicle and did as I was instructed. Then called the next day to confirm. Turns out the information and instructions I received on the first day were incorrect. They admitted it was incorrect but would not make up the extra money that I had incurred because of the bad customer service. Even a VP agreed they didnt do it correctly but still wouldnt compensate me for their error. They made me pay the extra amount. So from the top down they dont believe in good customer service or correcting bad information or errors on their end!

So I bank at a credit union and I needed to make a deposit. Im driving and I see this Credit Union and pull through the drive-up window. I speak with the teller and let her know I need to make a deposit and she replies ...unfortunately Credit Union is just in our name were NOT actually a part of the credit union or the CO-OP network so I cannot help you make a deposit. If you want to go down the road to America first they are a credit union that can help you. Mouth agape and utterly Speechless I left.

Chelsey Watson the branch manager is amazing

I love this place , they are professional and I always get great customer service .

We were accidentally double charged due to their system crashing when I called in and made the first payment. We were advised the payment had not gone through because their system crashed and needed to call in again and make the payment. So we did. A day later we are negative in our account from being double charged in addition to an overdraft fee and the soonest the bank can get that money refunded is a week after the incident.

I would leave 0 stars if that was an option worst bank/ credit union ever I will make sure that none of my family and friends never use this place

If I could put this at zero I would- this location had a loan officer that goes by M be disrespectful on the phone followed by leaving the phone off the hook and making rude comments. This team is unprofessional. Ive been banking with this company for over 12yrs and will now be looking else where for my banking needs. Would not no longer recommend University Federal Credit Union!

UFCU has been a huge help in building my credit

Bob the assistant manager saved me a ton of money by switching my credit card from Chase...

Closed on Saturday? When did this happen? You used to be open Saturday morning.