This ER is the best. You have to wait, but once you get back, the service is wonderful. The staff is very knowledgeable, prepared and kind. Thank you so much for helping me.

I recommend this ER to women who are fans of being belittled, mocked, and left to die in the waiting room. I recommend this ER to men who are okay with the idea of being seen for a sprained ankle in 30 minutes while their fellow female patients wait 4+ hours to be seen for time-sensitive internal emergencies. If this ER has done anything, it’s reaffirmed that medical sexism is alive and well. Congratulations!

This hospital is the worst I would never recommend to anyone at all their staff is rude and you have to wait more than 10 hours to see the doctor. A women was crying and the weren’t checking on her. the emergency hospital don’t have a room for their patients we left without treatment. This hospital should be shut down. Because they are play with people life.

If you know how painful strep throat is. You know its sooo painful. Ive been waiting (and still am waiting) for assistance. Ive been here waiting for over SIX HOURS.never again.would not recommend.

This hospital IS LITERALLY TERRIBLE!!! THEY DO NOT CARE ABT PATIENTS ATL ALL!!! I’m currently in the emergency room telling the front desk I’m in the worst pain of my life & theyre just giving me “oh well” type responses. The lobby security doesn’t let ppl have blankets or do anything for that matter. The front desk workers move slower then cement drying. You can tell none of the staff wants to be here. It’s sad to be a hospital. I wouldn’t be surprised if they had the highest death rate out of all hospitals in GA . If you truly need help & you’re really in pain . DO NO & I REPEAT DO NOT COME HERE !!! If you don’t care abt your life & feel like it’s your time to meet God, then come here. But again if you want to live & want help. Don’t come here

We got here on a Friday it’s now Saturday and still haven’t seen a doctor and that’s for an emergency. Never come here for any life and death situation or you will just die. EMORY is just over rated and grossly under service. Go somewhere else or anywhere else but avoid this place. An absolute disgrace to the medical field hiding behind its name. YOU WERE WARNED..

This place is horrible, you are treated less then human. Sad, sad place. What happened to at least good healthcare, with humanities and compassion. I think the doctors and nurses,are only going into the medical professionals for the money. No longer the old fashion healthcare, you do better by staying home and dying in peace with dignity.

I been in the waiting room since 1:30 now im throwing up blood and still they have no clue as to when ima see a doctor just terrible never again its almost 8pm

Everyone from beginning to end was very polite and caring. Literally from check in to check out. The imaging tech was extremely compassionate. The providers thoroughly spoke with me and provided great teaching. It was clean, not over crowded and minimal wait time.

Worst hospital that I have ever been too. We waited in the emergency area for 8 hours and left without seeing the doctor.

Worse than third world country medicine!I will NEVER take anyone i love here again!

Worse place ever. They take forever to see you. Been there for almost 3 full hours to the point where I just left. It was a least less than 15 people in the waiting room. So I don’t understand why the long wait. Might as well stay home and suffer.

I came to the ER after my several failed hospital visits at Piedmont, North Primaty well surety etc. I am 36 weeks pregnant and had been feeling a lot of sinus pressure and my ear was starting to hurt. The morning of my ear felt like it was throbbing and leaking. I signed in with the friendly staff, triage was very polite and funny. The wait was the worst thing about the hospital because i was in so much pain but the true hero’s was the doctor I saw he diagnosed me in less than 5 minutes assured me the medication I’ll be taken was safe for pregnant women and sent me on my way. I had been dealing with my sinus issue for 4 days where Nurse practitioners would send me away with cough medicine. OB’s claimed they didn’t have the utensil to diagnosed and another hospital wanted to Covid the mess out of me. Finally Someone who knows what they were doing. I had an ear infection ( ear throbbing) and now i can be treated appropriately. This whole time in pain 36 weeks pregnant. Although I am happy with Emory ER there OB really should do better. There is no way i should have gone through a check up that day to have to walk to ER. Thank you amazing ER doctors for taking the time to listen and help me.It would’ve been 5 stars but the wait was horrible

They are careless about the patient and the administration process is too long and very slow. If you were in very critical condition, you must wait for your turn even if you die. Overall very bad hospital with very weak administration and management.

Staff is great! Very professional! Everything went in a timely manner!

Sad sad sad pitiful hospital!! Kept me in the ER for 24 hoursWith no testingFreezing and hungry

This place is horrible, I waited seven hours in the waiting room than had to wait again. Worst customer service ever. Everyone was mean and rude. Never again 🤮🤮🤮. It’s not a hospital.

IF ITS A EMERGENCY THIS NOT THE PLACE TO I WENT AT 2PM AND JUST GOT HOME AT 3AM

There are 2/E.R. Social Workers that need100% RECOGNITION.*Ms. Claudia (ER)*Mr. Timothy (ER)Thank you both for helpingA HOMELESS MAN.

Smh,The security is very rude and nasty in the ER. The front desk staff is pretty rude as well. Im in security as well, as a matter of fact im an assistant Account Manager in security. Yes, you must be assertive and firm but customer service in a hospital is a must. You are here to make people feel safe and comfortable. I will be reaching out to patients advocacy.-0 stars from me.

Dont be discouraged by these reviews. I went into this ER today and was in and out within 2 hours on a weekend around noon. Its important to understand that they treat patients based on severity, so if youre waiting a crazy long time there are likely people with more urgent issues than you. The staff were all very kind and kept me informed as to exactly what they were doing and why they were doing it.

Run!!! If you need an ER please go elsewhere. Been here 5.5 hrs and all they have done was blood work. THATS IT!

Please let your employee know about globus sensations its common with most women And mental health is important

The emergency of this hospital is so bad. I went there with a lot of eye pain wait for 5 hours with out any help. Finally when I ask them the approximate more time to wait, they told me they do not know. Finally I went back home with additional pain they gave without any help.

Worst ER Experience Ever. The front desk staff is extremely rude, inconsiderate, and very aggressive. I explained that I fell down the stairs of my home at almost 5 months pregnant. I waited four hours to even be put into a room. I never seen a nurse and It was another hour and a half before I seen a physicians assistant for all of 3 minutes. It took them about 6 hours to even do an ultrasound to make sure my baby is okay. I wouldn’t recommend this place to my worst enemy

Friendly and helpful service staff and excellent helpful physicians and nursing staff. State of the art cardiac and Vascular surgery facilities. Newly renovated and updated emergency room services with high quality excellent staff and services. Full and comprehensive rehabilitation center with outstanding physical therapy and occupational therapy service. Complete inpatient psychiatric hospital, and state of the art obstetrics services and award winning orthopedic surgery care.

If I could give this hospital a zero I would, I went there because of virus like symptoms and I let them know I was 33 weeks pregnant and weak with body aches. I waited for so long after the first triage check up. I called to let them know I couldnt wait any more and found out that my name wasnt even on their waiting list, someone had removed it while I was in their back room waiting area. They might have changed their name but its the same bs maybe even worst. I also tried to get a workers attention who worked I. The front, an old white man with greys and a goatee. He told me he was too busy to talk to me, all the others waiting felt so bad for me and I was truly embarrassed. If not there for the patients why do you even have a job there.

Do whatever you can to not go here if youre suicidal. When I finally saw a psychiatrist, he spoke to me for less than two minutes and assumed I wasnt really suicidal because I was getting outpatient help. I was later patient dumped for being uninsured. He didnt ask me once if I was suicidal, by the way. Im only giving it 2 stars because of a really nice nurse. He went out of his way to help me and be nice.

The check in process was a little faster. The security guard didnt check my bag but had a female guard come ask me if about 20 minutes later, if I still had my weapon with me. She was very nice. He was...nevermind. The floors and doors have been changed since its now an Emory facility. Clean, didnt have any strange smells, tvs in every waiting room but they arent big enough to accommodate walkers or wheelchairs. Plenty of outlets to charge up if you need to. Everyone I had contact with was smiling and had good communication skills. No snack machines, only one for coffee.

I had a great experience @ Emory Decatur emergency room. I came to them after leaving Emory Hillandale after waiting over an hour to be given a breathing treatment as I was having a severe asthma attack. They checked me in, took my vitals and I had xrays, and a breathing treatment in under an hour.

One of the worst ERs I’ve ever been to. At check-in, asked about the wait time knowing full well that acuity impacts this. That being said, we were checked in, brought back to the FAST track waiting area and waited for over 2.5 hours while others who arrived long after us but had similar injuries (we asked them what they were here for) got taken back before us. When asking a tech if he could tell us whereabouts we were in the list to be seen, he replied, “does it matter if you get stitches now or in an hour?” without ever acknowledging that the pain of the injury was more pressing than any stitches that may be necessary. As an Emory employee myself, I’m greatly disappointed in the care - or lack thereof - received as well as the attitude of the personnel.

This place is sad, Emory could do a much better job with people time frame.

B E W A R E. I actually *dont* have any complaints about our experience in the ER; my review is based on the fact that after we went to this hospital which is IN NETWORK with our insurance, I discovered that the doctors with whom they contract to staff the ER (DeKalb Emergency Physicians) is OUT OF NETWORK with our insurance, meaning that our insurance pays much less than it would for an in-network provider. I had no idea this was a thing. I guess I should have interrogated the ER staff that came in the room before I let them render any treatment, and then signed ourselves out AMA once we discovered they were out of network. Really, I shouldnt be surprised that Emory Healthcare allows this to happen. What do they care if an ER visit costs a patient more, through no fault of their own? Its just one more way that the profit-hungry healthcare industry makes money off the patients who, as in our case, have no choice but to bend over and take it, no kiss, no Vaseline.

I had a wonderful experience at DeKalb Medical ER. We arrived to ER at 7am on Saturday and were greeted by a very nice and compassionate nurse (James) he checked us in and in 10min or so we were already in the room waiting for a doctor. Doctor (Aurore Oriol, PA), nurse Claudia and everyone else on staff had great attitude, they were prompt, compassionate and always communicated what they were doing. Doctor ordered only necessary tests to diagnose my condition and later on made sure when I was transferred to another ER that I had all the test results with me. I liked working with a doctor/nurse as a team and have my input, I declined a strong pain medication and dr. was fine with that. Nurse Claudia was wonderful very polite, skilled and had a soothing manner about her. Also, when getting CT scan done I was taken care by a wonderful technician, who explained the procedure. It was also easy to collect the CT scan results to share with my primary care doctor. I called radiology department and they had them ready on the disc the next day. So summarize my whole experience despite all the pain I was in, it was comforting to be around people, who smile and look like they really enjoy their work.Thank you, DeKalb Medical ER!

Geeez how long does it take to get seen around here???!!! Do you need to be on your death bed? Slow service, brought my mother in to make sure she didn’t have a concussion and it took forever, I swear my birthday probably passed sitting here.

I came to Emory ER for either a spider bit or a staph infection and waited for over 3 hours to see a doc for less then 5 mins to then have to wait for one nurse inparticular to go on lunch (not that her having lunch is a problem the fact there isnt another nurse to fill in while shes away is the problem) leaving me to lay there in pain

Why is it taking over an hour for triage to check vitals? Isnt the whole point of triage is to check the status of the patients emergency and categorize them accordingly? I dont understand how they can attend patients if they cant complete the first and most basic task of triaging. Shame on you Emory Decatur Hospital. This is the first and last time I will be coming here.

Come in the daytime!! I’ve been to this ER with my husband/daughter at night and weekends and it’s always packed but just came here in the day with my Mom and the service was so fast and amazing, the staff were friendly she was seen right away!

I took my mom here due to elevated blood pressure/stroke level. We were there from 230-655 pm. We saw a nurse about 330 pm. We saw a doctor at 545 pm she was very distracted with phone calls though was pleasant. We finally got blood pressure medicine around 615 pm. That’s 3 hours and 45 min we waited for a simple little pill. I asked the lady at the front desk if there was a snack machine as my mom is a diabetic and hadn’t eaten since 730 am. She couldn’t really be bothered as I was speaking walked away from me mumbling she’d check her sugar and never did. We observed an employee rudely reprimand a family member in front of us and another pt. Once in the ER where the doctors meet with you, we waited about 2 hours. The nurse was so sweet and thoughtful however there is no patient confidentiality. I heard exactly what was going on wrong w 3 other patients while sitting there waiting. We probably won’t use dekalb emergency again. Your slogan is commitment to excellence. You were nowhere near excellent. Suggestions for improvement include: 1. Politeness and common courtesy. It is not acceptable to reprimand patients or family members. Remember we PAY to come to you. Not the other way around. 2. Let us know why we are waiting. Give an occasional update. Takes a few seconds. 3. Offer water. 4.5 hours is a long time to wait. Many of the patients can’t walk that well.

Worst emergency room I’ve ever been to the give you perks for tooth pain but won’t prescribe them for for If cruciatin pain!! They wouldn’t even tell me the old white ladys name who discriminated against me 😢

The worst I waited 5 hrs for a room smh

Hello Dekalb medical management staffs I came their last time. one of your Nurse talked me Rude her Name was Shan she work ER department please train her how to speak with Guest . If She do Next time same . I Never recommend to come all of my community peoples Generally I will Recommended Worse guest respect Dekalb county Hospital thanks

This is the worst emergency department I have ever encountered. Customer service is horrible the nurses and front desk clerks are lazy and they keep passing on me after waiting for 4hrs just because they think I wasnt sick enough. So dont go to this hell hole unless u wanna die.

Worst place EVER. They don’t even wipe off the beds before putting new sheets on! Disgusting! A lady with a throw up bag got switched to a different room and they just took her sheets off and put on new ones.

I went to this hospital because my obgyn advised me too... just to wait 5 hours and have the doctor tell me oh this isnt an emergency thats why u waited so long next time to to the doctor... very insensitive smh

Horrible service, very unsanitary, unprofessional staff and show very little concern to emergencies!!!!! Oh and not to mention the wait times just to see a doctor wouldnt recommend this hospital to anyone !

I am sitting here in the emergency room and there is an outrage patient in here cussing , talking out of order. I tell one of the 3 security guards and nothing was done. I explained to them what she was doing and nothing happened.Poor customer service

On August 13th u came to this ER with a friend around 11pm it is now 5:30 the next morning and my friend still has not been seen. There have been multiple people to come and go and she is still sitting. The staff are rude when you ask for updates and they do not smile. I would give 0 stars.

The worst place ever its dirty the doctors take forever I have been 9hrs the only thing was done blood and ultrasound DONT COME HERE

YOU WILL BE WAITING FOREVER FOR EVEN MINOR EMERGENCIES. They are extremely slow and Im guessing severely understaffed.

Worse hospital I have EVER BEEN TO. Ive been here for 4 hours. I have kidney stones and they have me sitting in a chair waiting on results. No IV. No Bed. No comfort. No damn help. If I could give zero stars I would. I feel like Im in a bad horror film the service is that bad!

My wife and I brought my 1 year old son with his chin split wide open from falling , and he also bit his tongue. We got there at about 9 or 10pm. It was almost 2am when they finally got him a room...about 2 years before this time, I came to the ER with and for my pregnant wife. We sat for 3 hours without her being seen and ended up leaving to go to a different ER.

They are slowwwww as hell! I’m not sure why I have been sitting here for 4hrs. Nothing has been done.

So dirty and unsanitized place , six hours to see a doctor in ER , place smell urine and the receiption use air freshener to cover the smell.

Never recommend and will never come again to this so called emergency room, first and last time! Go learn from east side @ snellville!

Terrible

I gave a star because I had to this hospital is a joke. If youre having an emergency do not go here! You will die!!

I came here because my 3 year old son has a dog bite to his face. We have been here for almost 6 hours and he hasnt been seen by a doctor yet, he was triaged but not seen by a actual doctor. This place is HORRIBLE!!!!!!!!!

Very poor service, sit there for three and half hours with my 9month son fever was high at 102 no one cared he was crying n throwing up but all nurses n Doc passed me like nothing was going on, they really need to improve

Loved the team that was working with me!!!!!!!

Apparently this ER charges patients before they are ever seen so even if you get no services, you get a bill. Absolutely ridiculous.