7 hours in severe pain in the waiting room, no one wants to help me. Im about to just go home and die. Rediculous!!!!!EDIT: 8 hours... I left, i didnt receive an apology or anything. If I die Ill be sure someone updates my review accordingly. Still in a tremendous amount of pain, thanks for nothing...

Went in to the emergency room as potentially covid. Got right back to a bed and a wonderful ER Tech Tina came and took my vitals and ran an ekg and swabbed me for COVID. That was the last good care I received. It was a horrific experience and quite honestly, I am completely traumatized. From being accused of drug seeking, (which I didn’t even ask for so much as a Tylenol), to them not even addressing my horrendous cough, the the HUGE clerical error of declaring me pregnant for which I had not even taken a pregnancy test. Not to mention my chart said I was pregnant and they came and did X-rays without even asking if I was pregnant or thought I could be pregnant. By the way, I’m NOT pregnant. I’m beyond frustrated. I will NEVER set foot in this hospital again.

Biggest joke of a hospital I’ve ever seen. Takes forever to get care, they put you through a million test just to rack up the bill. Went in to be seen, told them what the issue was and they proceeded to do X-rays and CAT scans that were not needed nor asked for. Then try and send me a $3,200 bill after insurance paid 90% for a bunch of things I didn’t need. Asked for a review and they claim that it was needed. DONT EVER GO TO DMH, WONT FIX WHAT YOUR’RE THERE FOR AND WILL SCAM YOU FOR EVERY DOLLAR THEY CAN.

Idk why this place has such negative reviews. I imagine its because the reviewers were there when it was very busy. Went in for chest pain and all the staff were super friendly and caring and made sure I was comfortable. Everything was very clean and everyone wore their mask correctly. Also the quickest ER visit Ive ever had! Was in and out in just two hours. I felt cared for and will definitely return if any more problems arise. Thank yall for everything!

Who lets a pregnant woman thats bleeding sit in the waiting room for 2hrs and still waiting...terrible...need to do better

Here with my husband for heart appointment and they tell me I cant go back because is my son being with me...so now my husband is seeing this doctor without me and its all because there not allowing any kids in the hospital unless there patient...if my son stay out here any longer he will be a patient

Im scared to go they are just going to say you have cooties-19 anyway to make a quick buck.

Worst experience of my life.

The staff nursing and doctors, a few are okay. Most are rude, quite a few are peer lazy. Family member was there and staff only willing came in to check on them 1 time. The other 2 times, I had to go get them.

I took my 78 year old mother here to be checked out after a car accident on the previous day because she was in so much pain that wasnt apparant after the accident.We sat in the waiting room for 6 hrs watching people come and go before anything other than registration was done for her.I understand that the ER is busy with all the covid stuff going on but there has been enough time for the hospital to figure out how to deal with the amount of people who think they need to go to ER for a covid test.She was finally able to get into a room in the ER 9.5 hrs later and she had injuries that required her to be admitted but we didnt get all the test results back before I had to leave her and her age related confusion alone with the poor excuse of emergency care.The hospital should be thankful that she didnt have any life threatening injuries.

I just wanted to give a shout out to all of the staff , Dr’s and nurses. My mom was taken by ambulance to the ER for some health issues and it turns out she had Covid and pneumonia on top of some other health concerns. The staff has been very compassionate, helpful, informative and have went above and beyond to help by mom be comfortable, also help her communicate thru face time and other means when she was having difficulty figuring things out... Obviously we can not be with her and she has told us several times how nice all of the nurses and staff have been. Also Dr Ben Esperaz has also went above and beyond checking on her. The whole pandemic has been overwhelming to everyone especially our elderly and front line workers. I just wanted you to know your heart and compassion does not go in noticed. My family wants to say THANK YOU for doing what you do every day ... we appreciate all of you from the paramedics, ER staff , Covid unit nurses and staff, operator when we call into the hospital and the front desk for delivering items to our mom, and the Patient coordinators who have bent over backwards to get our mom the extended care she needs.All of you have gone the extra mile!!!

I would give this hospital a quarter star. I will never recommend this hospital to no one. Their nursing staff is rude and one nurse tried very hard to embarrass me in front of all the people in the waiting room. I took my bracelet off and left. I was already distraught by having to go to the ER. She could see I had been crying and yet she made me feel like I was taking up her precious time. I am from the Bloomington/Normal area and I can assure you that Doctors and Nurses in my town would never think to be so rude. and snotty. They would lose their jobs. I will drive an hour to my town for better care.

Obviously reviews are ignored. The absolute slowest response. I arrived 2 hrs ago in extreme pain, still in pain and have not been assisted yet. People joking, laughing obviously not in type of pain I am experiencing being seen. Staff very slow and unresponsive. What the hell is going on with DMH????!!!!!

Horrible waiting time. Don’t recommend it at all!

While he writhed in pain,, and vomited in the lobby,, even after the doctor calling ahead.

Dont bring your kids here, just a waste of time and an extra bill. Theyre just going to send you somewhere else.

To the people complaining about having to wait in the ER- go find a dictionary, look for the word “triage,” and then come back and complain about how your issue is just so much more important than everyone else’s.That aside, I’ve never had a bad experience with this hospital. I suspect that conducting oneself like a civilized human being goes a long way toward a good experience here. It’s like people in the medical field are actually human and deserving of common decency and respect. Extra stars to the awesome volunteers in surgical waiting; they’re the best!

Ive been to DMH twice, both experiences horrible. Both times I waited upwards of 2 hours before receiving a bed and then had to wait close to another hour before seeing a doctor. Unacceptable.

I just left the CCU unit at DMH. I had a complicated heart surgery performed by Dr. Derrick . Dr. Derrick kept me and my family constantly inform on my progress and answered any questions that we had.I cannot give enough praise to Dr. Derrick and the absolutely wonderful staff at the CCU UNIT. I was never without someone asking me if I needed anything and readily responded if I did. The staff was exceedingly friendly and made a bad time bearable. A great reflection of what a hospital should be.THANKS TO ALL THE CCU STAFF.

The billing department is rude and uneducated. This has happened 3 times. They didn’t bill both insurances that I have them. When I got the bill, they said to tear that up and they will bill the secondary insurance company. Then I get a letter stating that I owe a smaller amount and within two weeks, they have turned me into collection agency. Three times this has happened! If my child’s specialty doctor would go to St. Mary’s, I would be thrilled.DMH needs a billing stuff with an education greater than a 4th grader. Total waste-there are enough unemployed people out there that could do much better. If I could rate a negative number, I would.

The emergency room is terrible. Plan on waiting 2-6 hours just to get in a room. If you are lucky you will see a doctor within an hour of getting in the room. They always say they don’t have any rooms but you walk back and there are a lot of empty rooms

I would be very careful with this hospital. One of their employees enjoys engaging in illegal activities of bullying and harassment. This is not limited to “normal” people. She has bullied minors with special needs.

8 hours in ER.

Terrible service my mother worked at Dmh for over 20 yrs, and this place keeps going down hill. No reason anyone should have wait 3.5 hrs ti get into a room then sit another 4 hrs to get some kind of answer. Worthless would easier to drive to Bloomington

2 surgeries in 2 days. Went home March 1st. Fast response time from Decatur Ambulance service to DMH, in surgery within 30 minutes. Admitted Feb 27th. Surgery again within 24 hrs. Quick, friendly, hospital staff and surgeons. Had Emergency Revision Surgery to Rt.hip replacement, released March 1st by 3pm. Quick thank you to the orthopedic surgeon Dr. Sullivan, experienced anesthesiologists, nursing staff at ORTHOPEDIC wing in DMH wing.

My 4 yr old is in agonizing pain has been throwing up and had a fever for the past week. I brought him in because hes grabbing his right side where his appendix is and complaining that hes in pain. The dmh front desk staff does not care at all. Shes not willing to move him in front of other patients when he is clearly in more pain than any of them. It would be nice if we could get a facility the actually cared about kids. :(

My father was set in his ways said he preferred this hospital. I cannot find one a good thing to say about this hospital other than they have a nice cafeteria. The staff are not friendly and my father was always in the ICU or on the fourth floor and it amazes me how many obese nurses worked there. When I think of a doctor or a nurse I think of someone who is health-conscious and cares for the welfare of others. There were times when I would be at the hospital with my father and I would push the button and it would take them over 40 minutes to even reply or comment. I dont know if its because theyre understaffed or if the nursing department just sucks.I would not patronize this hospital. My parents were on a fixed income and in one month my mother forgot to mail in a payment and they immediately turned her over to Midwest Credit. I think it is just sickening how money hungry they are and care more about the mighty dollar then the care of their patients.

Go to St. Marys or elsewhere! ER--you will wait HOURS! This place is an overcharging, militaristic hospital. My grandfather insisted on being brought to this hospital 7 times over a period of 1.5 years. His last time was at another hospital.Many times, they would keep him extremely long and not know how to diagnose. The last time, they checked him into a rehab across the street. He was given the wrong prescriptions and even dropped while being moved.This place is so pre-occupied with money and not care. The bills were outrageous and way above other hospitals for the same care he received on a final visit. They would not work with my grandmother on a payment plan and now she hows thousands to collections. Despite great insurance and medicare, they still charged exorbitant amounts.The staff are not friendly and the nurses are overweight, out of shape and just rude. Nope, I will never allow my family members to be so stupid as to choose a place like this.

According to Tim the office manager. They do not know what they are doing, and they are not responsible. They lie and railroad you . I went there for over nine months. Did all their expensive test which they didnt even look at . Went to a real doctor healed in 11 weeks

Waited 6 weeks to get a MRI set up at DMH by Veterans Affairs. Left without a single thing being doneThe tech wanted to do unnecessary scans of my eyes. Then longer wait for my MRI. Tried leaving me unattended in a room with tons of medical equipment. Now wait again for a new appointment anywhere but Decatur Memorial. Tech was rude and didnt listen at all

Explain to me how i had such a life changing open heart surgery there on/about 3-1-15 ... and when i was told i was having a massive heart attack on/about 11-5-18 in almh in lincoln il and basically was accosted at that location ... forced to go by ambulance to spfldmh ... jumped out/off ambulance called cab ... just to go to dmh to find my surgeon had moved to carle in c/u ... then tried to understand a dr who/whom spoke very poor english ... attempted to counsel me which i still do not understand what/why do to piss poor english ... wanted me held overnite for observation ... moved up to icu where this dr assured me i needed rest and was not to be disturbed ... into a room above renovation with jack hammers ... while attempting to sleep was awoken approx 30 min later by dr who/whom just assured me that i was not to be bothered due to bp ... and was asked what my father/mother had died from ... which was available from previous records ... into a astounding amount of noise from room below renovation w/jack hammer ... spoke to the best nurse i ever have encountered in my life bar none ... even in vietnam where i was shot thrice ... namely the chech in icu who/whom i was was once under her care during open heart surgery recovery ... and i was astounded how bad the care/enviroment had fallen in 3.5 years ... amazing ... i now add dmh to the worst hosp along with almh/spfldmh/st johns spfld/and the other 17 hosp i encountered during my pre open heart sojourn ... looks like i will try carle before going back to chicago at rush and northwestern as my final ... last stand as atleast i could understand their staff ...

We got to the ER little bit before 12:30 pm and its no almost 2:30pm still waiting in the waiting room. Thank God my mom isnt bleeding to death. This is a disgrace to the medical field!

On July 31st about 700pm. I just had surgery and I am in a lot of pain. Well they are already 2hrs 35min late. I complained the nurse became a smart ass. Then so did I. Now Im in limbo with tons of pain and DMH staff does not care. They should be arrested

Good grief I would hate to see how long you wait if you were bleeding out. 2.5 hours for a broken wrist and still havent seen a Dr. No pain medication either. Just stuck us in the room and ignored us so far.

Rude nurses, lazy staff, horrible conditions. If you care for your loved ones do not take them here!!!!! An RN named Ray is rude, abusive to family members, terrible bedside manner! Avoid this place at all costs!

Reliable hospital to visit if you are in need of medical care in Decatur

Emergency department should change its name to Insensitive Department because thry dont care how much youre in pain. It took them 4 hours to finally get the treatment for my severely cut fingers.

Dr. Beedy is a good doctor when I was there and this hospital has good staff and good service.

I only give them 1 star because I had to give something. Sitting.in the ER waiting room for 2 hours and counting with a 3 year old that has a huge abrasion in the middle of his forehead. You would think when I little kid is bleeding this bad they would do something. Probably never going to use DMH again!!!

Sitting here for 2 1/2 hours and still waiting. Monday 7/16/18 10:48am. Should have gone to St. Mary’s Hospital.

Ive spent a lot of time at the DMH E.R. through my line of work as a Case Manager for adults with disabilities and am almost always extremely frustrated by 70% of the staff I encounter. However, there are many great and caring people that do work there. Generally though, I find the e.r. to be unprofessional (staff constantly joking and laughing) and unacomodating, especially for the individuals I accompany to the hospital. A good portion of the attending doctors and nurse practicioners treat you like you have absolutely no knowledge or capability when it comes to providing helpful information. I know the job is extremely important, honorable, and all that but theres no need to behave arrogantly towards people who come in for help. I can understand and deal with the long waits, but the atmosphere in the e.r. makes it unbearable.

It is to slow. You have to wait like 5-7 hours. Just go to saint Mary’s.

Been sitting in the E. R. For over 2 hours. Several people came in and went before my friend who was passing out. As usual cramps and sniffles come before real medical problems.

Amazing nurses who love what they do.

Its always very busy sometimes takes hours to be seen. some nurses are very rude.

Dmh is very nasty/dirty and have careless workers

Excellent hospital, great staff!

Rude rude rude!