Therapy folk were awesome, but the building and the nursing staff are horrible, son there vomiting had nothing to do it in,ended up on floor which was carpet didnt get cleaned up until next day, lay it stool overnight, take forever to get any help then they act like dont bother me, dont empty trash cans, and we thing get on floor because the can is full nurse complaining about it. Never again!

My fiancé was in a the rehab for two weeks.He would have been better off at home.His meals were always cold and was lucky to get a beverage he asked for.Nurses took forever to address his problems. He was not allowed out of bed without assistance and many times he laid in his urine and feces.The rehab personnel were ok but was limited to what they could do.I realize everyone is short staffed but these issues should never happen.Would not recommend this facility to anyone.

I would give this place a negative zero if possible. Nasty dirty and unclean. The facility operated consistently with staff shortages. Nurses aids were taking care of patients instead of CNAs. No management on duty most times. My mom was admitted Friday night and removed by Monday morning. I would not send a dead dog here. A man died while my mom was there because the lousy CNA didnt call 911. They need to be shut down yesterday. The reviews given are lies. The patients are fed slop fit for animals. This place is a complete nightmare.

Our family is outraged ...the way this place treats their patients should be and probaly is illegal..nobody seems to care....have had 2 news channels reachout to us after our complaints to state went unfounded. The director should be held accountable

This was the best clinical placements (for Speech Therapy Grad school) I’ve ever had. My clinical educator Abby Medina was simply amazing and learned so much from her and others around me. I credit them to helping me get my job as a speech therapist and cannot express my gratitude enough, you guys have taught me so much and i will miss you so much. You guys have become family. It’s more like see you later

I had my first personal visit with my mother today. I was very pleased with the facility n staff. It was clean and the staff was helpful and friendly. Im so glad to be able to visit with her.

The westchester house has great and patient staff. The therapy and nursing help the patients achieve their goals and their needs. The rooms are clean and spacious. This was great for rehab.

I couldn’t say enough nice things about The Westchester House! Both of my parents came here after a bad experience in a different facility. The staff was so nice and friendly. They took great care of both of them and their covid protocols are top notch to protect our loved ones! They went out of their way to accommodate visits and Skype. I highly recommend TWH!

Ive worked with the clinical and leadership teams at the community for the last 3 years while serving residents. They showcase compassion for residents, families and staff. Well continue to partner with them around the continuum of care for residents and their families.

If I could give a zero star, I would. Some of the staff are an embarrassment to the health profession. I removed my mother after 4 days. I moved her to another facility.Please believe me! This place should not be open. Examples: The techs arguing in the hall and patients room in front of me, using a bed pad on my mother from an isolation room, not answering the telephone (I let the phone ring for 20 minutes then hung up), the smell was horrible, and loud music heard from the foyer entrance (the employees playing music while working).This place terrified and terifies me. Be sure to do your homework before sending a loved one to this facility.Follow up; I will not be calling to discuss further. I have reported my concerns to the state.

I have a family member who is a patient at The Westchester House. The staff is friendly and professional. I am pleased that the place does not smell like a LTC Facility. I appreciate the care and updates that are being provided by the staff. High praise for the Admin staffs hard work in protecting everyone during the COVID situation!

A nurse named Gidion on 200 hall is the most unprofessional employee we have encountered ....hangs up on calls...very rude....we will calling the correct persons to take care of issue.....proceed with caution.......

Very unprofessional...ran by money hungry non caring staff...patients are not cared for like they should be...

My dad has been here for less than 2 days and he has not had his face washed since he showed up let alone they only changed his clothes after his 3rd day. Hes very depressed and unhappy with the facility and we keep getting told theyre shorthanded. The night nurse decided to also leave him for over 2 hours after he asked to get on the toilet and he wasnt put to bed until 10pm. DO NOT SEND YOUR LOVED ONES HERE! Were moving him at all cost so he doesnt lose his will to continue working on his therapy.

The Westchester House is a friendly, family style facility. Nurses and entire staff are caring and compassionate. The staff in therapy want to see you work for success. The food is very good and the entire place is always clean.I would recommend The Westchester House to anyone needing short or long term care.

I have been a patient for a couple months now. The best thing about the building is the nursing staff, they are very friendly and I enjoyed being apart of this community.

Wonderful experience while visiting my Dad. You can tell he is well taken care of and that he loves it there. He even loves the food. It was obvious that everyone taking care of him cared. I would definitely recommend this place.

“Our parents were residents of the facility for several years. The entire staff has been consistently great with very little turnover. They took extra special care of our loved ones which is simply priceless.”

I would recommend wch to anyone looking for a rehab center. Centrally located in west county. This is my second time coming. The option of doing your outpatient as well as in house is the reason I came back.

Im extremely excited to be back. I love the staff and they treat me like family. The food is good. Therapy is amazing helping me get stronger.

Therapy was good . I liked the staff. Therapy helped me to get stronger.

My mother in law stayed here for a short time on hospice before she passed. They were able to give us a private room and provided food, drinks and cots to sleep on as needed. We were able to stay with mom every moment of the last few days of her life. Staff was friendly and understanding and made us as comfortable as they could. I cant say enough about the hospitality we were given, not to mention the tremendous care and compassion they showed mom. Thanks Westchester Staff!

I like the Westchester House because we are always doing something that I enjoy. I like going to activities because we play Bingo, read the newspaper, and find out about the weather. I also enjoy going to Physical Therapy to ride the bike, practice walking, and working with Allison. My nurse Kenisha is great and always knows what to do and what I need. The food is always good.

Everyone is just so nice and polite. Anything you need/want, they get. Therapy was good and thorough. Therapy was very patient and did a great job. CNAs were very helpful. Very good overall experience compared to another facility I was at.

My husband and myself have been living in Westchester House for 4 months now. At first I was missing my home and felt very depressed but because of the wonderful staff,( nurses, aids, therapists and kitchen) I have become acclimated and since my husband and I are able to share a room, it is so special since we have been married for 53 years. Yes, I feel we now have a new home. 💕💕

I have been to other rehab facilities in the surrounding area and Westchester House is stellar compared to all the others. The nursing staff and aids are second to none. And this has the best rehab therapy program I have encountered.

My mother came to Westchester House on hospice after a very long and difficult stay in the hospital. The staff made a very difficult time easier by the compassion and care they showed not only to my mother, but to myself and the rest of our family as well. They even provided a place for us to rest so we would not have to leave my mother. I cannot thank them enough for taking this painful time for my family and making us as comfortable as possible, so that we could focus totally on what was important, Mom.

My family member is currently staying at the Westchester. All of the staff have been very nice and helpful. I would recommend this facility to anyone who wants to be sure their family is well cared for.

I love this place!!!!! Where I came from had security guards and this places does not however, I feel more secure here. On a scale 1-10 I would give this place an 8 just because nobody is perfect.

Dad needed a lot of care, and Im sure was an extra burden on the nursing staff and attendants there, yet they were always responsive, never grumbled, and did their very best for him. Dad was made comfortable during his stay, the administrative staff was attentive to his needs, and we felt welcome when we visited.

My mother is being transferred from Mercy Hospital to Westchester House this afternoon. It has been a long, difficult process to get the Hospital Case Managers and Doctors on the same page to get approval, but we have endured. Vicki Lancaster, with Westchester House, met Mom last Wednesday and made Mom feel so comfortable and excited for Rehab. I cannot thank Vicki enough for going the extra mile and being patient while the hospital and insurance processed the authorization. She hung with us the entire time and kept me appraised of Moms status. We are so excited to see how fast Mom gets home where she belongs.

My mom was a rehab patient here for a few weeks and they took great care of her. The therapists are wonderful and knowledgeable-we continued with them for outpatient. I cant say enough about the nursing staff on 500. Very attentive and pleasant during our stay. The building was clean and well maintained. I hope we dont need the services in the future but I would definitely recommend them!

Westchester House was amazing in taking care of my mom. The staff were always attentive to her needs. I could tell they truly cared for her and provided exceptional care! I would recommend Westchester to anyone seeking a caring and attentive place for there loved ones. Thank you to all the nurses and staff at Weatchester House! You are all amazing.

My grandmother spent her last few days on hospice care at The Westchester House. The care and compassion shown was top notch. Our entire family was very satisfied as the staff was highly attentive to the needs and comforts of my grandma and accommodating to my family. I wouldnt hesitate to recommend this facility to someone with a loved one in need of care.

I like living here. I love to get my nails done and it is super fun when Elvis comes. Lisa, my nurse, is really nice and helps me out a lot. Staff is all really helpful.

I am so happy that my Mom is at Westchester House. Thank you Vicky for making the transition so easy. The staff is so amazing! Mom loves the food and all the extra activities!

I love it here. The staff is really nice to me and I have made a lot of friends here. I love the food and all of the fun activities we do everyday.

Overall experience with ot and PT here at Westchester House was wonderful.

Staff is very attentive to my needs. Very polite.

I could not have done this without Victoria Lancaster. She introduced herself to me while my Mother was in MoBap after a fall. She was not strong enough to go home. I was hesitant to put her somewhere but I knew I could not take care of her with my job. Victoria walked me through every step of the process and explained my options. I toured Westchester House with her and I was sold. My Mom spent alittle over a month there and got stronger and stronger each day. She is home now and we are forever thankful to Victoria and the entire staff at Westchester House.

It’s clean, nice and it’s a fabulous place to be. The people are all nice and kind. Responds to a patients needs are excellent. I like both of the Danielle’s, Ashley, Anthony, Dj, heather, and Nikki.

My 90 year old dad stayed for rehab on the 500 wing for 2 weeks. Physical therapy-Jim, speech therapy-Mallory, and the nurses- Ashley and Ellen are fantastic. Dad showed improvement in first week.The building needs paint, new carpet, and some TLC but the staff make it great.

Overall the Westchester House is very good. All of the nurses and the whole staff is so nice and help as much as they can. If you say you need something by the time you turn around it is there. Its everyone from the nurses to housekeepers who are friendly.

My dad is here on the rehab floor and he says he loves it here! Jessica, Ellen, and LaMeisha are his main nurses and they are awesome! The CNAs are great too!

The Westchester house took great care of my mother in law. All the employees went above and beyond to make sure her care was exceptional. Defiantly recommend this place for the best care around.

I love the family. Everyone is friendly and I feel like they really care about me.

The staff at Westchester House were all professional and excellent to work with starting with Zack, the Administrator, Lori in Nursing, and Witney from Social Services. Each area that I needed assistance with was addressed immediately, professionally, and all taken care of. When I came in, I was in pretty bad shape, I needed help in PT, OT, and ST. The entire staff and including all therapy staff worked with me daily to accomplish my needed goals. Speech therapy really challenged my mind, it was always very interesting, and it showed my progress from low scores in the beginning to high scores at my discharge. I had all the necessary assessments weekly. My progress notes showed that I made great progress. There was always something to do at Westchester House in activities. Activities were fun from bingo to bowling, prayer services that I attended. It was all so organized. I could tell how hard Deanna worked daily to keep her department fun, flowing, and fantastic. The nursing staff was also super and very, very, very, professional. They all seemed happy and pleased to do their jobs. The housekeeping staff did a super job. The place was clean, always smelled fresh, and always had a wonderful smell. I would rate the dietary department 10 out of 10. I would always receive a wide array of options. In the time that Ive been here, I was weighed every week. I would highly recommend this place to others for short-term rehab needs. The therapy departments are superb! I was lucky enough to have my clothes cleaned by the laundry department in an efficient and professional way. They picked my laundry up one day and it was returned to me the next day.

Westchester House provided wonderful care for my grandmother during her rehabilitation. Staff was attentive to her needs and was always willing to go the extra mile for her during her stay there. Thank you!

My father was there and anytime I called at night nobody would answer... The one time someone was nice enough to finally answer the phone she interrupted me... Was rude.. Would just transfer my call and didnt even know why I was calling.... When she finally answered again I explained her behavior to her and still had an attitude..... During the day they were very helpful and nice.... Polite... Totally different story at night

The rehab staff is awesome! They are caring but push you to do your best, very supportive . I am thrilled with the progress I am making !I work with three therapists, Sharla, Jim, and Molly, and I couldnt ask for anything better,Nurses and aids are also very caring , particularly Ashley ,Shelly and Ellen.

This Nursing Home needs to do a better job of understanding Hospice Care and the entire process of Comfort Care at End of Life. They have no idea what Comfort Care is or how to treat the family when their loved one is close to the end of life. They wont even give her the meds so she can just be comfortable. Nurse Linda, the Evening Nurse is the worst Nurse Ive ever had the chance to deal with. Apparently, I had an attitude when I interrupted her to ask about my Mothers meds. She was too busy putting mayonnaise on a sandwich. If your loved one needs to have Hospice Care, DO NOT TAKE THEM HERE!

This is my second stay at the westchester house and honestly I would never go anywhere else. The staff from administrators to the custodial crew are so warm and accommodating and they never make you feel badly when you need assistance. I have personally experienced and observed patients being treated with the upmost dignity and respect during a most challenging time.My mentally challenged brother fell a few months ago and broke his foot+ being his power of attorney+ I insisted he go to westchester for rehab because I knew he would be well cared for. I was not disappointed.

There was one aid that worked at night that ruined my whole experience. Her name is Dorathy. She was extremely rude and always acted like she had something better to do. Everyone else was nice and helpful.

I have never been so disrespected in my life! I came for a job and this woman Kim told me i lied on my application! I have worked 24 years in the nursing field and never had any thing on my background that says im a criminal. On top of that they said they pay a company to do the background check, when i called the company they said they have not finished the check so how can they have it if they are not done.I am getting a lawyer because this is not right!!

I was there for a few days of re-hab, the nurses, staff & rehab gals took great care of me, when I pushed the call button they were there much faster than the hospital!

Very nice facility with an excellent and caring staff.

The head nurse Lisa is incredibly rude. She hung up on me when asking about my grandmother. There is no reason to be this rude. I truly feel sorry for my grandmother anr every other person who has to live in this facility. Because of them my grandmother is now in ICU. They should be ashamed of the way they treat their residents and their families. Completely unacceptable. It breaks my heart knowing my grandmother has lived 87 almost 88 years on this earth to be treated this way. Its sad that people can make a paycheck doing the unacceptable things they do.

Several months ago my Mom had some medical issues and in the process she fell and broke her leg in two places. After a long stay in the hospital she needed a place to rehabilitate the leg. I toured multiple facilities for multiple days. All visits/tours were unannounced and without appointments. I chose Westchester House for Mom’s rehab facility and she was placed on hall 500. The place was clean and well taken care of. My Mom was thrilled one day to tell me how she couldn’t believe it but the facility staff went around cleaning baseboards. Then on another day they were shampooing the carpet. The staff including nurses, aides and physical therapist was all fantastic. They were attentive & patient with my Mom along with being empathetic, positive and motivating. Unfortunately it was determined that after living with my Hubby and I for 7 years that Mom would now need 24/7 around the clock care and would not be able to come back home. Having toured so many facilities looking for a rehab facility I knew without question we would just move Mom to Westchester House for long term care. Mom was not happy to find out she couldn’t come back home. She wouldn’t even try to like it. She wouldn’t go to any of the activities or try to make friends. It took her a few weeks to adjust but she did with the help of the social worker and the staff in long term care. One of the things they did was assign her a new roommate. They believed introducing the two ladies would be beneficial to the both. They were correct. It worked!! The ladies have built a wonderful friendship. Mom loves living there now and has now admitted she realizes how she needs the around the clock care. There are times when my siblings or myself are there visiting Mom and she boots us out so she can go to an activity. One of the cool things about here is they have their own driver and van which means they transport Mom to & from her doctor appointments and do activities off facility site. They are one of the few facilities that do that. The staff on the long term care hall (400) is just as pleasant as the rehab hall. They are a large part of why my Mom adjusted to living in a facility and not at home with us. I would like to make special mention of some of my Mom & our family’s favorite staff who always go above & beyond: Nurses- Ashley, Jasmine & Kanecha. Aides- Dorothy & Marvin (aka My Mom’s giant teddy bear). Driver-Tom. Social Worker-Sarah.

I would like to start out by thanking the Westchester House staff who made a great impact on my life. I would like to expressgratitude to the following staff and people that have impacted me greatly : Shirla, Tiffany in PT and OT who helped strengthen me and pushed me when I needed it, i would like to also thank Abby, Mallory and Haylee in speech therapy .All three of them challenged me to increase short term memory and knew exactly what to do in a very creative way-even though sometimes i did not want to do it. They knew exactly how to encourage and motivate me . I would also like to commend Kanecha, Marvin,and Tracy , those are the three who stand out in my mind. They provided excellent care and are at the top of their game .All staff treated me with respect. I was impressed that the dirctor of Westchester House came to welcome me persoanlly. I also want to thank Nicki in the bussiness office in assisting me in some business matters regarding admissions. In general, I would recommend Westchester House to anyone needing rehab.

My grandmother stayed here after she was released from a stint in the hospital. Wonderful, caring staff who provided great care for her and was also attentive and respectful to family members who were visiting.

My paternal grandfather spent his last days at WH when facility had just opened in 1980s. At the time, my aunts were thrilled to find a place like WH.More recently, both my parents have been 2x in the rehab wing, with positive results each visit, thanks to caring and conscientious employees.Most lately— and notably—my mom’s rehab for tibia fracture was cut short by careless clerical error on the part of her insurer. Our family was shaken by sudden turn of events.However, Laurie, admissions director, dedicated much time, effort and follow-up to see that necessary correction was made— enduring much bureaucracy. Seems recent hurricane shut down service-processing facility in Florida when fix was needed fast.Due to such professionalism and kindness, Mom received Medicare therapy she was entitled and so clearly needed.Ashley, Sherla, La Mesha, Sarah, and so many other PTs, nurses, PAs, and Mercy doctors affiliated with Westchester House deserve our commendation and thanks.

The staff was very thoughtful and helpful.

Tracy the 2nd shift nurse has been there 30 years and is a complete flake. Aides are lazy. Doctor was wanting to reinvent the wheel. No one answers call lights. Only nurses worth salt were Melissa and mekayla.

If the rating could be as high as 6 stars I would rate this place a 6!