Putting the elliptical together was impossible. The bar didnt line up. Putting the base on took an hour because the predrilled holes for the screws were misaligned. I contacted them and while they did send a replacement. It was broken too. Contacted them again the guy on the phone seemed uninterested in the first unit because I had sent him videos of the many defects and said toss it. Another agent sent me ONE returb slip and said Id get a refund in 5-7 business days the money would be back on my card. Two more emails to them for updates because I hadnt got my refund. They thanked me for my patience said the refund is coming. Today I message their Facebook account looking for help. Now magically they want the first unit back. Which I have no problem sending, glad I didnt get rid of it like the first guy said. I requested packaging to send it back. I was told thats my responsibility. Wait so you sell me trash and now its my responsibility to purchase packaging for a 100lb machine. I think not. I issued a stop payment with my bank. Echelon is free to come pick it up if they want it. Dont buy from this company. Its JUNK like others have said. I wish I had read the reviews before I purchased.

I purchased a SlimFit exercise bike from Amazon and it came with a FitNation Flex trial membership. I liked the classes so I signed up for a membership, renewing monthly. After a few months, the instructor I liked left, and the classes werent great, so I decided to cancel. I clicked on the link to manage my subscription and received an error page. I reached out to them via the Customer Service chat on their webpage and asked to cancel my subscription. They said it was cancelled, no questions asked. I contacted them again a few days later to confirm, and was told, yes, it was cancelled. Then, the next month, I was charged for the membership. I contacted them again, this time via email, and they apologized and said they would submit a refund request. The amount was refunded. Then, this month, I received an email that I would be charged again. I reached out. They said it was sent in error. Two days later, I was charged again. They are now saying again, they will refund it. But I have submitted a formal complaint with the Better Business Bureau and my bank. I am not sure if they are running a scam or if they have outsourced all of the customer service and their systems are not in sync, but either way, I would AVOID AVOID AVOID.

I ordered a flex ultra bike 6 months ago and I still have not received it, every time I inquire about it I am given all kinds of excuses, they werent long taking my money, I asked for the number for corporate office they said there were not allowed to give it out so i asked them to ask corporate to contact me no one has contacted me. I would recommend not to purchase anything from this company they just take your money. Gonna contact the better business bureau.

I have never experienced worse customer customer service. I returned an order that was never supposed to ship to me in the first place (I was assured by Joshua in customer service that it had been cancelled due to an extended backorder), over 2 weeks ago. And no one can tell me the status of my refund, or return my repeated requests for information. This company puts not value in customer service, I would never recommend purchasing from them.

Ordered a bike two months ago. They charged my card and have not provided an update on shipping. Will cancel and ask for a refund. They shouldn’t charge until shipped.

I purchased a bike from them based on sales team telling me it will ship in a few days. I followed up on day 10, rep tells me 2-3 days. 5 days later I follow up again, rep tells me up to 20 days to ship. That day has come and gone. They will obviously tell you anything to get a sale.