Im still recovering from surgery- I was referred to Dr. Milan Shah by my optometrist because I was diagnosed with a torn retina. The office staff got me in to see Dr. Shah 48 hours later, and by then my retina was detached. Dr. Shah cleared his afternoon appointments, stayed late (after hours) and his staff got me scheduled for emergency surgery that evening to repair my eye. His staff was very caring, and if youll pardon the pun, they were very focused on fixing my eyesight. Dr. Shah has treated me with dignity and respect, and with great care. Ive had 2 post-op appointments that went well, and no matter which location Dr. Shah is at, his staff goes with him so I get to see the same people. Dr. Shah is a very competent and caring doctor, and Im so glad he performed my surgery. My sincere thanks to Dr. Shah and his wonderful staff.

The doctor Finnen definitely made me feel stupid, small minded and was appalled when I asked questions. This isn’t my field of study, I was not questioning him but just seeking answers. Would not recommend. It’s not worth making a patient cry.

THE BEST! Shout out to Dr. Milan Shah, Retina Specialist.

Dr. Nottage performed my surgery and I was extremely pleased. I would recommend her to any of my friends or family members. Tom Wimmer

The doctors are good at what the do. I have had excellent care. However, my one complaint is those that do the scheduling. I had my preliminary exam. Had my eye dilated and then I sat for 1 hour and 15 minutes waiting to see the doctor. I am angry almost every time that I come here. I appropriated a driver to bring me. I tell them a couple of hours. It is ending up to be 3 hours or more. If I had operated my business like that I wouldnt have any customers.

I was here today.....-Easy to get to-Too long am waiting time for kids 😢.-An examine table or top for babies would be appreciated.-Doctors and nurses did not use gloves 🙄 Especially during this covid-19 period.- Why do some nurses have long pointy acrylic nails if at all they are dealing with babies???🤔 𝗥𝗜𝗟𝗘𝗬 𝗜𝗨 𝗪𝗛𝗬!!!

Dr. Patel was very thorough and informative.Got in 10 minutes before my scheduled appointment

Wait time is ridiculously long for appointments. Don’t expect to be see until at least an hour past your scheduled appointment time. First time I waited over 3 hours for my appointment. Second time was close to 2 hours for a 5 minute recheck. Technicians were great and fast with initial exam, but you’re bounced from waiting room to waiting room while waiting for the doctor. Care was adequate. I felt that the doctor was a little condescending when explaining things to me, even after he knew I worked in health care and had a good base of knowledge on what was going on. I was referred to this clinic after a routine health exam by my primary optometrist found a hole in my retina. I don’t plan on returning to this clinic. I understand that every health facility is busy during this times and waits can be long, but it is up to the clinic’s responsibility to factor this in and schedule appointment times longer for each patient or space them more adequately.

I am on my 3rd hour of waiting to see the Dr...Id leave, but my elderly friend is the patient. The waiting rooms are packed full so I seat my friend and stand leaning against the wall being conscious not tobe in anyones way. Suddenly, this woman rushed me and barked I need to follow her to a seat in another waiting room although they were standing room only..I expressed concern about my friend not knowing where I went. Who would lead my visionally impaired friend to the exam room. Etc..Weve been waiting, waiting and waiting...now 3 1/2 hours. Why do they schedule appts every 10 minutes? Because while they herd the patients from packed waiting room to packed waiting room,they are getting RICH...PATIENTS ARE DOLLAR SIGNS, IF THEY CARED THEY WOULD NOT SCHEDULE THE IMPOSSIBLE, not caring that the patient waits for 2-4 or more hours. During my wait I realized that they still have the same furnishings that they had over 10 years ago. Then it occurred to me that, during this very long wait, NOT ONCE DID I SEE ANY SANITIZING GOING ON..Not once did anyone even sanitize chairs! So not only is the upholstered furniture old , it is a germ fest. I understand the Drs are good, but surely there are other great Drs who genuinely care about their patients, providing a comfortable, clean and updated waiting room. Proper scheduling, no patient should have to wait 2 hours, or all day like we did. Sadly, we will have to go back...you see patients are loyal to this shameful office. Sad.

Always took care of me, possibly saved my sight. I’m very grateful for the care I received from their expert care!

Today I had my third check up. I had to wait over four hours. They should have called me to reschedule. It was my husbands birthday today and he had to wait for me. I would have been happier coming in a different time so that we could have the day together which is rare.If they have so many emergencies they should not have patients wait four hours for a five minute check up. I would have been glad to have rescheduled. That was inconsiderate. Others were getting irritated and threatening the girls up front. You need a new system. I did like my doctor and I am grateful for his good work with my eye. You should be more organized and prioritize better. Not enough sitting space either.

Love DR. Finnen and his staff very comfortable there no matter how long the wait is I drive 2 hours to see him. I have a very rare eye disease

Our 6 year old son has 4th nerve palsy in his right eye. Dr. Sprunger operated on him for eye muscle surgery in December of 2020. We couldnt be happier with the results. No more head tilt and he is using both eyes together. Admittedly, we were a bit nervous to do the eye surgery and tried vision therapy and even went to a neuro-opthamologist. We continued to hear excellent things about Dr. Sprunger so we decided to go with the surgery. Our son was pretty much back to his normal self within hours of surgery. The staff is friendly and we have had very pleasant experiences. Thank you Dr. Sprunger and staff for your patience and giving our boy the best possible outcome. ❤

They do not tell you they will be running an hour late. They do not have enough chairs for patients. They do not tell you that your appt will last 90 minutes because they can’t get their act together. They do not tell you that you need to come alone and your life partner is not allowed in the patient room and then kick them all out of the waiting room. They discriminate against people who CAN NOT wear masks! They are rude. They are not sanitizing chairs after multiple people set in them. They are not sanitizing clip boards or pens they hand to multiple patients. They are picking and choosing what to enforce. They need better support staff!!! If you can get past the snotty little girls at the desk the doctors might be worth it.

Excellent surgery experiences and knowledgeable Drs but, Appointments are regularly 1-2 hours late. Over booking is an obvious issue here especially seeing crowded waiting rooms. Better scheduling would help

Have seen a couple of doctors at other Institutes but didn’t receive as good care as MEI. The doctors and staff are top notch. Of course wait times can be a little long, but that’s what happens when everyone wants to go there! (And since the pandemic scare, wait times are lower.) They are the best!

I had to wait over an hour for a ten minute check up. The doctor was very nice. However, his assistant that takes notes did not wear a mask. Not sure why? That was a little concerning.

Im not sure how to rate this office. Today, I was not allowed to go in with my husband. Im his sole caregiver. This is not acceptable. He has limited vision and is 74 years old. The doctor is great.

Okay I want to be clear about my experience, The woman that was supposed to call me with my appointment failed to dial the correct number and left someone else with my information I needed.I speak with management about the issue and patronizes me because shes been working there for 16 years and can do no wrong.The attitude I got from these women was awful and unprofessional to say the least, they were no help what so ever as you may know or read the comments wait times are long, very long and I had to wait even longer thanks to these 2.

Very efficient, kind and pleasant experience for us. From the registration desk, to the prep and our doctor, as well as recovery, we were well taken care of. Yes, there are wait times, but they provide you with coffee, TV, crossword puzzles, etc...the waiting room is spacious and comfortable. You have to think about all the areas this one place is trying to serve and I think youll realize they do an amazing job if you think about it. We are from Bloomington and its a long, stressful drive, but we are thankful to have a specialist to go to with this level of care. 5 stars...well earned.

Great staff

Theres a process and they are respectful of your time. You should expect a wait with any procedure and all the testing thats involved to provide good care. I was impressed with Dr. Maturi and his staff.

Dr Shaw is wonderful. A very pleasant and kind man. He is doing extensive Lazer surgery to both of my eyes in order to save my sight. I thank him most graciously! However, I have to wait in a waiting area for over two hours past my appointment time. People are always waiting at least that long. A woman next to me stated she had been waiting 3 1/2 hours. My time is important too. Appointment times with the same doctor should not overlap.

Most wonderful care, every aspect of what is going to happen is communicated along the process. I am so impressed with Dr. Ciulla, while I was very nervous he made me feel confident in the success of my treatment. I would advise all who need retina care come to see Dr. Ciulla!!

Dr Roberts was amazing with my 3 year old son. Personable, explained our treatment plan well, made us feel comfortable. Definitely would recommend to others.

My son has been a patient of Dr Sprunger since he was 2 years old. I can’t say enough great things about him! He is very thorough and explains everything well. Yes, we occasionally have to wait, but I think this is to be expected in a specialty pediatric office. Kids are unpredictable! We also love Lana at insight optical.. she has so much knowledge about kids glasses and is also very knowledgeable about insurance benefits! Highly recommend getting your glasses there!

During a yearly eye exam at a local Visionworks, a retinal scan discovered I had a tear. Midwest Eye Institute had me immediately come to their office and Dr. Finnen was fabulous. I strongly recommend Dr. Finnen and his staff. They are kind, professional and very caring.

We drive over an hour to get here. They are wonderful people and very good with the kids. Love the staff. They done very well with my child when she had her surgery.

A family member found out from our eye doctor that she had a detaching retina. Midwest Eye Institute got her in right away and confirmed there was an issue. The procedure was scheduled immediately. Dr Ciulla has been terrific and so have all the receptionist and surgical staff. Highly recommended!

Had my first visit today and was very pleased. Staff was courteous wait time not bad at all. Dr very personable and thorough.

We used the pediatric department. Its impossible to get a hold of them on the phone and near impossible to get them to call you back. It seems like they need more help because the place is always packed. When we ordered glasses and we picked them up, we realized they were the wrong ones after we got home and had to make another trip back to get the correct ones. The doctors are great though and they have a great selection of glasses for kids.

We have spent 4 years with Dr. Ciulla and could not be more pleased! We have been comfortable and happy with everyone on staff at Midwest from receptionists to surgeons!!! Eternally grateful, thank you for saving my eyesight.

After research into my husbands particular problem I found that Dr. Thomas Ciulla at the Midwest Eye Institute at North Illinois office was the best. And he is! The progression of the disease has been stopped in its tracks and prognosis is very good. Staff is great, even though there is a long wait since there is a high patient volume they try to move people along as fast as possible without loosing quality. Thank you everyone at Midwest!

Place was Packed. Appointment time was 11:00. We were in by 11:14. Quick and Dr. Patel explains everything perfectly. Great Doctor!

Waited months for an appointment to find out 35 minutes after we were scheduled to be there that the appointment was supposed to take 3 hours. We couldnt even stay do to other obligations that could not be moved. We waited about 3 months for this appointment, and they didnt see a need to tell us the appointment would take this long? I would have never scheduled an appointment in the afternoon 30 minutes from where I live when we have other children who have to be picked up from school less than 3 hours from the appointment time if I had known it would have taken that long.Truthfully I dont know if I should put this complaint here or on a review for IU Riley since that is who handles their pediatric. This is so typical of Riley doctors offices, most have no consideration for their patients time. I am finding out from others that it is no better with the adult side.IU needs to get off their high horse and realize they are not that good and the office time is definitely no more important then than that of the patient/families time. We are expected to be on time, with the small window of course, why should we not expect the same from our physicians?

The only people I will let touch my eyes! Dr Johnson has operated twice on different eyes and is great!

Waited over an hour then complained and was told by staff 2 plus hour wait is normal for me to get use to it. This is WRONG! I understand being on call or behind but you give people the option to reschedule and stop booking people on top of each other.

They have taken excellent care of my wifes eyes through multiple surgeries. Highly recommend!

Dr Troyes he a good dr , friendly he explains everything to me about my eye . Anytime I coming he treat me good make me feel like he is my brother

My wait times werent bad, but Dr. Finnen didnt explain anything to me. I was told if I have any vision changes to contact my regular opthalmologist. I get my paperwork on my way out and it talks about myopic degeneration and RPE changes which were never mentioned to me.Additionally, I was told I needed to get a self test to be performed at home daily, but one wasnt provided one. The receptionist said she wasnt notified about it and couldnt provide me with one.When I was leaving, about 9 am, the waiting room were packed. Like standing room only. My appointment was 730 am, so you should probably try and go as early as possible.

I take my almost 3 year old son here and have since before he was one year old. He sees Dr. Donaldson. She is an ok doctor, from what we can tell. She isnt as good as the doctor we had when we lived in Nashville, TN and were able to take him to Vanderbilt Eye Institute, but she is what we have to work with. It is almost impossible to get through to their appointment people and it has taken me almost 3 months of calling to get my son his bi-annual appointment scheduled. The people who make the appointments are always abrupt and almost rude and you can never get an appointment any sooner then a month/+. We never get seen at our appointment time because they are generally about a half an hour behind. The good part is that she is a pediatric ophthalmologist and there are only three dedicated pediatric eye doctors offices in the city. The office has a nice play area for the kids and they have one of only two pediatric optometrist stores in the city. It is also nice that they have an office in greenwood and that the optometrist is right there in their office, that way Im not driving all over town.

Very good experience. Short wait time and Dr. Martin very nice and informative

Have taken my sister-in-law there for two different eye procedures. Sometimes the wait is about an hour, but mostly get in around 45min after appointment time. I agree a persons time is just as important as the doctors time so the staff should get patients in within 15min of appointment. They have been great up til now. Have been trying to gat an answer on another problem with sis in laws eyes for almost a month. Am told the doctors will consult on it and call us. Same story every week. Getting disappointed, discouraged,disillusioned. All the dis es.Well, I was sent an email to contact the office manager at Midwest Eye. Did so and was made an appointment the next day. Took us back very soon and got to the bottom of the sis in laws problem. Sometimes they just need a reminder. They see so many people sometimes someone may fall through th e cracks, but they ( at Midwest) were right on it. Thanks.

No wheelchairs available? Someone definitely needs to keep in mind that elderly people are coming here daily and they dont even make the elevators very wheelchair accessible.

The place was extremely busy. I waited for over for two hours, and no explanation was given to me. Dr. Troyer was extremely spacey and unhelpful. He did not explain anything to me, even when I asked questions. I wouldn’t waste your time seeing him.

Dr Maturi is the best eye doctor. The associates and staff, all very caring.

Long wait time, but excellent staff

Wait times are horrendous. Plan to wait for an hour or more before youre seen.

Drs. & staff are great & friendly but schedule & waiting time ridiculous, have an appointment & 3 hours later you are taken back to see the dr.& still have some more time to wait before he comes in. People with appointments after you come in & get ahead of you!

Wait times are ludicrous - between 45 minutes and an hour and a half. Have been waiting for two hours today - the facility officially closes in two minutes - and there are still dozens of people waiting to be seen. Shameful.

Arrived at 12:50ish had drops in eye it is almost 3pm I am still waiting people come and go though...

I had asked questions about things i did not understand and they were not answered. The staff was extremely rude. No explanation and we were there for more than 3 hours.

This is my mothers second visit here again 45 min.and still waiting just found out there are 5 ahead of her still

I waited 45 minutes for my appointment and I was a little early.