On the day of an international flight I scratched my eye doing last minute chores around the house. Panicked about my eye getting infected while traveling, I called Eye Care of VT to see if they could squeeze me in before driving down to Boston to catch my plane. They graciously accommodated, I had a quick exam and they prescribed me antibiotics to take on my trip, helping reduce my anxiety tremendously. Very grateful for the kind, patient, accommodating staff there!

I am a patient of Eyecare of Vermont. I recently called them 3 times to make an appointment and got a recorded message each time suggesting that I leave a message. My message was never returned, so I guess they are just too busy to respond to me. So, fair warning, why waste your time calling them?

In 2020, Eyecare of VT made a mistake with billing and my insurance that left me with a bill that should have been covered, had it not been for Eyecare of VTs error. They billed the wrong insurance company entirely. I tried to resolve it with the billing department, they said their hands are tied. I tried to resolve it with my insurance company which said no, it is the M.D. that made an error. On my 2nd attempt to resolve the matter: the billing lady at the Burlington office hangs up the phone on me, like a petulant child, after two minutes of discussion; I was again ignored, blamed, and spoken over. Seriously? What medical administrator just HANGS UP on a patient? Im filing a complaint to the BBB. They sent the bill to collections. I have no leg to stand on right now, and neither will you, if you go to this provider and they make a mistake with your billing or insurance. You will be ignored and hung up on and blamed for their clerical error. Do not come here. Dr. Greyson is good but the office staff are petty and will not lift a finger to help you out or admit responsibility should anything go amiss. Dont just trust my single review here ... look further down below and see that my experience is not a single, isolated incident. Needless to say, I am never coming back here again. Looking into small claims court at the moment.

Dr. Grayson is excellent, professional and kind. Recommend highly.

Really tough to get in touch with the front desk

Ive been going to Eyecare of Vermont for years. Excellent staff and eye doctors with very high quality frames and lenses. Ill never try buying glasses online again, my vision is much better with the glass they sell.

Very friendly staff and super clean

Drs have been professional and thorough, they specialized in teens.

I love Dr. Busier. A caring staff that will get you in super quick if youre having problems. High-tech equipment. I get my elsewhere because I wear vintage friends, but the doctors are wonderful.

Once again a wonderful experience. Everyone was very professional and kind. Always greeted with a smile and willingness to answer any questions. Dr. Philips once again addressed my concerns and patiently allowed me to explain what my needs were. As always he provided me with options that made a huge difference as far as my appointment type and solution for my contacts. He made suggestions that were very helpful and made me feel relaxed. I had my preliminary testing as always and it was done with a smile and kindness. I am returning in a month for follow up. I look forward to my continued care by the people at Eyecare of Vermont.

Dr. Cote and Dr. Phillips are who we go to. I LOVE both of them. Excellent eye care.The biggest turn off is the office staff. I am not sure if they could be more drone like and less caring.

I have been going to Eyecare of Vermont on College Street for about 4 years. I love it there. Every time I have wanted a new pair of frames they more than helped me. They helped me find two pairs of frames that I absolutely love. If I no longer have a pair it is because of me, not them. They have even helped repair my glasses after a dog ate them.Eyecare of Vermont also helped me start wearing contacts. I can get them in by myself and cant believe that I havent been wearing them sooner. I have tried at 2 past eye-care places to wear contacts and their great customer support worked wonders for me.I love it there!

Ive been visiting the College St location for the past 4 years and have never had any issues. I was surprised to see the low rating when I googled for their phone number, and after my most recent visit I still have no idea why, as everyone seemed perfectly friendly and professional. Appointment times were generally well-kept, offices were clean and modern, all questions were answered, and they stocked my contact lens prescription at a competitive rate.

After being treated awful by Ellen. She is extremely rude and very aggressive. I asked for someone else to help me Charles was amazing explained things was very professional. I have been going to Eye Care of Vermont with my children for 8 years. After the awful service from Ellen I am not sure I will return.

I had a wonderful experience as a new patient! I have anxiety with eye exams and things being near my eyes, and the staff and doctor were patient and kind! I am so happy I found this practice!

I have been a patient at Eyecare of Vermont for over 20 years. Dr. Reid Grayson has always treated me very professionally and thoughtfully. The staff although busy and hardworking have always been polite and helpful. I have recommended them to friends in the past and will continue to do so.

My annual eye exam took two hours (I have fairly healthy eyes and not a very strong prescription - they’re very slow). I could hear the staff gossiping about patients. And everyone can hear your blood pressure being announced when it’s taken. It’s a convenient location and a great glasses selection, but it doesn’t feel like a very professional office.

Burlington location has big attitude. It seems to permeate the place in all staff.... from reception to the doctors. Thumbs down for overall customer service. Whether on the phone or in person, every interaction I have ever had with this place reminds me that the staff is miserable & cranky. Then they make me feel like I am the one with the problem! WHAT? No thanks. There are plenty of OTHER eye doctors. Dont waste your time. I tried it bc its convenient; somewhere else will be worth the drive.

Against my better judgement, I scheduled an eye exam for my husband at Eyecare of Vermont. Lesson learned: Trust your gut. From start to finish, the experience was not just awful, but unethical. The staff mislead us regarding costs. Then, when I stopped by in person to discuss my husbands care and poor experience with Dr. Phillip, they retaliated against us by lying to my face about my husbands contact lenses, which they claimed to not have, even though I confirmed that they were ordered, received voicemails about the contacts being ready, and spoke to a contact lens technician twice about the contacts having arrived. Avoid this office. There are plenty of ethical eye care options in Burlington and in Vermont. If I could give zero stars I would.

I was a walk-in with two pairs of glasses that needed the nose pieces replaced. I was in and out in under 10 minutes with glasses fixed, cleaning cloth and carrying case for 5.00 Thank you so much.

Ive been a patient of Dr Grayson for years. I appreciate his congeniality, and thoroughness, and professionalism. Thank you!

Nice staff, in and out quickly. Everyone was very helpful.

Staff is not welcoming. Multiple times I have gone in for an appointment or to pick up frames and all I have received is attitude. This is at the Burlington office on College Street....There is one older woman in particular who walks around with a my **** dont stink look on her face. She does the fitting for glasses, and when I chose a case that she didnt recommend (I wanted a colorful plastic one, not a beige leather one) she seemed insulted. The ophthalmologist is snobby and elitist, and nothing special in the way of knowledge and care. I dont feel comfortable asking any questions. It always seems like its such an awful burden for them to answer. My glasses cost $400. I could have gotten them for half the price and with much better service had I gone to Walmart. After the warranty expires on my glasses I am taking my money elsewhere.Note: they also seem to not appreciate customers who are hippies. They dont know anything about you, but if you have a piercing, afro, dreadlocks, or anything alternative dont expect to be treated like a worthy human being. The older lady looks at me disappointingly every time I walk in with a hint of motorcycle gear. Remember kids, wear a suit and tie if you want your eyes properly poked at!

The entire staff at EyeCare of Vermont is both courteous and extremely professional. Ive been a patient for over 40 years and am completely satisfied with the care, service, and product offerings,

They don’t pick up the phone when u call to schedule an appointment

Feel comfortably taken care of by a courteous and professional staff.

Initially I found the staff very welcoming an inviting. When I showed up for the appointment I was greeted with a smile. When ordering new frames state I only needed Frames or my glasses and i would use the frame for my sun glasses. This apparently made the gentleman visibly upset. That should have been my first warning. I ordered my glasses and lenses during that the sales person tried to sell me on every type of technology they could fit in the lenses. Each time i said no it was clear the person selling was getting more and more agitated. I was told it would take two weeks to make and receive the lenses and frames ***This location does not make lenses on site*** Two weeks go by I receive no calls, so after 5 more days or receiving no calls, I called their location and asked i my glasses arrived, the women who answered the phone sounded like she could not be bothered to check. A moment later she came back and said they arrived today, it was early in the morning so I have my doubts on whether or not it really did arrive the day I called and had them check. After getting my new glasses I noticed a couple thing off about them that raised concerns. Despite myself and my friend agreeing there was something off. There are obvious imperfections. luckily they do not interfere in eye site as of right now, but the do leave a rainbow glaze thats visible on the bottom half of the lenses. After all the is set and done with my glasses I give them my sunglasses. Once again I am told 2 weeks. Two weeks go by an nothing. 3 weeks go by still no call. I start calling each day and the answer is always No. Finally a little more then a month later I received a Yes. I was asked when I wanted to pick them up and said shortly like in an hour or two. I was told no you need an appointment. I have a several hour drive and I need them. So I told them really need them and they say come on in. I show up and the women at the front desk s beyod rude with her tone when she asked me for my last name. Then announced there were 2 people in front of me. 15 minutes later no on moved. people on the desk were still waiting for thei sales person an one of the people in front of me left because he could not wait any longer. its now almost 5 and no one has changed position. I walked up to the desk and asked if there was some reason I could not just pick up my sun glasses and leave. She tells the other women to make sure I dont owe anything and then grabs them a hands the to me. Why was that process so hard? She looked over the lenses and handed them over to me. I get home and take them out to look them over, the lenses are overly thick, thicker then I think they should be (that fact had no baring on my score). Right away I notice a blank ink on the lenses that is causing shadow to appear when I look through them I tried to clean it up nothing I used worked. There is an obvious scratch or bubble on the lenses left lens. There is also a - 0 indentation in the lens. Upset about the condition I called and was immediately met with indifference. I was notified those marks minus the scratch are for progressive lenses...I did not order them nor have I ever used any. So I asked why they were made progressive, was told that is what was ordered. So now I have to go back and will have to reorder the lenses. Never again will I return to this location. Next time I will go to a place that makes them on site and that have people that are always happy to see you or at least dont act happy to see you but then turn indifferent once they have your money.

Awful experience ! If I could rate 0 stars I would . I called initially to setup an appointment for a routine eye visit and was told they accepted my insurance . Well 2 weeks later I get a bill for the visit and when I called the billing representative she was VERY rude and unprofessional . She started yelling at me and would not even allow me to ask questions on how to get rectified. Would never recommend this business to anyone! Take your money elsewhere and save yourself a headache and unnecessary fees.

Worst eye experience of my life! Lost my records, issued wrong Rx, and charged me fees without telling me of charges.

Excellent all the way around, Thank You to all of You.

I have been going to this location for ten years or more. I tried another optometrist office for a couple years but came back specifically for the individuals that help me choose my frames and fit my glasses.

Horrible

I found the entire staff at the Essex location and Dr. Phillip to be rude and very rushed. I saw them treating other patients in a hurried and unfriendly manner. The changes in my prescription were not explained even when I asked about them. The staff also had significant trouble in looking up my prescription that was just written 10 minutes prior.

Everyone was courteous, professional, efficient and caring,