This is a JOKE of a hospital. Literally shouldn’t be operating. I get we are in times of Covid but I have been here for 5 hours and nothing. I asked for a status update and the nurse never came back. When I confronted her about it, she’s said the main nurse doesn’t have a clue. If you don’t know, at least do your job. I highly recommend going somewhere else because there is a good chance you’ll die in their waiting room before they make an attempt to see you.

First let me start by saying you should be able to give negative stars. This hospital and it’s staff should be ashamed of themselves and the way they treat pediatric patients. On August 26 my granddaughter was attacked by a family dog and her face was tore open. I rushed her to the ER at approximately 3:20 PM. She had deep lacerations to her face including a chin wound that was wide open and the muscles were severed. They sat us in the waiting room and that is where we sat for 45 minutes until I complained about it and they took us in the back where we sat so long my granddaughter fell asleep with her face still laying wide-open they hadn’t even came in to clean it address it or anything. After sitting there for several hours I contacted Sinai Hospital they told me to bring her immediately to the ER and a pediatric surgeon would meet me there. This is how a real hospital should respond to pediatric trauma. We left Franklin Square ER at approximately 630 so they left us sitting there for almost 4 hours and then as we were leaving the ER they actually had the nerve to say we’re ready to see you now. They are lucky that my granddaughter was in need of urgent care or I probably would’ve did something very stupid. Due to the nature of the wounds and the damage to the muscle on the chin since my granddaughter was not treated immediately some of the tissue had already been damaged beyond repair and she may not fully regain muscle usage in her chin which is affecting her lips and smile. I want to write this review because I want everyone out there to know exactly what you’re getting into if you take your child to the emergency room they don’t have the manpower or the professionals to treat pediatrics so they should definitely immediately refer you somewhere else if they’re just going to let your child sit. i’m seriously considering pursuing legal action.

Second time in ER for lower back pain in 3 days. Pain at 10 and only offered tylenol and advil! Dont you think I tried that at home?!!!! Had lower back surgery in 2009 and my pain is being dismissed. Wait time is ridiculous with no status updates. Came in at 3:20 AM and still waiting for CT Scan.

Called to ask about a pre-exposure rabies vaccine as I work with animals. The woman on the phone said they do them and to head right up. After I am triaged, the nurse tells me she has never even heard of pre-exposure rabies vaccines. Wasted an hour here for no reason and I still am not protected.

After a foot injury I took my husband to the Franklin Square emergency room and to be honest, the only redeemable quality of this visit was our experience with the PA who saw him. After sitting in a triage room for almost 10 hours, and after asking for medicine multiple times as well as a drink, he was forced to get his own drink form the waiting room while in excruciating pain. After we saw the Physicians Assistant, Vanessa Morales, our mind was changedShe was compassionate, understanding and helpful while making you feel like your concerns are heard. She answered questions and did not seem to be in a rush to get out of the room like some others can be. If I could Id give her a five star review herself. Tldr: wait times were awful, but the pa was awesome

I’m really disappointed about this hospital.They don’t give to you any medication for pain, they pass to you to a room after about 7 hours. They give to you a little bed like baby bed. Hellooooooo!!! we’re a patient, please give the best attention possible. Is really, really bad hospital. My husband ask 3 time for medication and they never answer him, my husband it did not fit in the “little bed at all”. Hellooooooooo they supposed to have more bed for the patient. Really bad

If I could give a zero and write a review that would be great. Unfortunately, I dropped my spouse off at 4:30pm and just picked her up at 2:30am. 10 freaking hours without being seen and no one knows when she would be called back. Good job Franklin! You should be shut down and retrained on how to deal with Emergencies. Word of advice: Assembly Line. One patient comes in and another get them triage and sent to the back. See how AAMC does there’s or any hospital.

This ER is ground zero for the COVID spread. I had to clean the chair in triage as the tech took dirty sheets from the chair and told me to sit. I opened a bottle of wipes and proceeded to clean the chair. She asked if I was in healthcare. No but I dont want COVID or MERSA. I had to argue with a waiting room nurse to get wipes to clean a chair in the waiting room which was completely filthy. I waited in my car after my blood was drawn. 2 shifts and no cleaning staff insight. The nurse and tech for the first shift didnt clean their hands or wear gloves when taking vitals of all patients in ER waiting room so I walked outside to avoid them. The guy on the 2nd shift was the only staff observing safety procedures to ensure he didnt spread germs. The tech on with him was very friendly but I had to ask her to wash her hands and watched her do so in the back before I allowed her to touch me. She had taken vitals of nearly everyone in the room and cleaned up used blankets and cups all with no gloves and never washing her hands. I was sent to the ER from Urgent care. I spent almost 12 hours waiting for an ER bed in the back to see an in-person doctor. Wasnt but another 6 hour :( til they decided on admitting and scheduling surgery. Once I reached the admitting floor I asked for the charge nurse and my doctor to be paged because the RN Susan who placed an IV in my arm told me she didnt have access to my chart so she was completely unaware of my treatment plan. Later I find out the IV order had expired good thing it was just saline. I would not recommend the Hepatologist they just want to cut and offer no outpatient treatment or follow up as non invasive treatment options to elective type surgeries. Porters were high in demand and low in supply. All were kind quick and careful. All my blood draw techs ER and on the floor were clean quick and painless. Visiting hours for code yellow suck the time should be extended to 8pm so folks who visit after work can come and see you. If you can only get one visitor a day for humanitys sake be more flexible in visiting hours. As for the hospital liquid diet offering. You all should be ashamed. I assume the that broth both chicken and beef are powder packets and water. It taste like old grease and corn starch. The cleaning service for my room was trifling. One only took the trash and the other wiped the counter tray table something in the bathroom and floor with the same wipe in that order. She did mop the main room floor and pull the trash but she didnt clean door handles bed rails or seating or the actual bathroom.

JUST DONT BOTHER TO EVER COME HERE PLEASE! This is truly the worst hospital in Baltimore, County MD. and I am not even from here. I could go on and on about my horrific experience but I wont. I only went here because it was so close to home. I got here at 12am yesterday with severe abdominal pain. I only had my blood drawn, and that was it smdh. I was there for 5 hours waiting with anger at this point. It was 5:00 am and I had no results, pain meds, or xrays, nothing! They kept calling names to the back of people who wasnt even there anymore. It was even someone still waiting in the back who had Covid. The receptionist, an other employees in the ER had major attitudes. You dont even see the doctor in person(on a screen) to assess you or answer any questions or concerns that you may have. It was a 5 month old pregnant woman there beside me bleeding and in severe pain still waiting to be seen or get results and another women beside me who almost passed, in tears from severe abdominal pain waiting to be seen. I couldnt believe what I experienced and was in complete awe. I was disgusted so I refused to stay and just ended up leaving. I can tell it was beyond short staff. They need to hire people and fast or get a whole new staff that actually cares or want to come to work. Again dont waste your time coming here!

Horrible sat there 5 hours for nothing to be done!was told our 10 year old daughter couldnt drink or eat anything until her ultra sound take her back after sitting 5 hours to tell us they cant do it because her bladder is empty smh...well duh u told us she couldnt eat or drink..was urine on the floor and trash everywhere in the emergency people told us they had been waiting 12 hours and still not see wasnt even busy!place lacks any sense seems like no one knows what there doing!so we took a nurses advice to leave and go to a emergency room with a pediatrics department since Franklin scare dont have one..makes no sense to accept kids than have nowhere to even diagnose them or doctors for them.will never go back ever!!

Wait times too long in ER, once admitted, no notification to family of admission. After admission, Central line placed without family notification. Forget personal care, dietary just leaves food on bedside table, no one to assist impaired patient with opening packages. Linens on bed not changed frequently, no offers to assist patient with basics, like washing face, brushing teeth or even combing hair. What used to be a caring hospital no longer exists. Prices high, care low.

Currently waiting in ER after being here from a car accident got here 4 hrs ago with no update. Why wouldn’t you just direct certain patients else where?

First off let me say this is the worst emergency room I’ve ever had to experience of going to honestly if you have a choice between this and Death , Death would be a much quicker and painless option my pregnant girlfriend went there and was there for an allergic reaction and waited for about 6 hours to be seen and then another 6 hours before actually being discharged the front desk staff was the most unprofessional pathetic thing you could call employees they did a very poor ultrasound on her making her think she had a miscarriage just for us to talk to her actual doctor to find out everything was ok . They left her curtain open while her Private areas where completely exposed the nurses spend more time in the back flirting and laughing with each other then actually doing their jobs I watched security almost punch a woman in the face because she had been waiting hours upon hours to be seen they then kicked the woman out . And my pregnant girlfriend was also put in an isolation room with a man who was positive for COVID .

Waited 13 hours for my 91 year old dad in er . Unacceptable

Giving one star is being generous!! Given this is the closest hospital to me I’ve given this hospital more try’s then they deserve. Today I took my 12 year old daughter to the ER. After check in, we went to sit in the pediatrics waiting room where we normally sit when we sadly have to visit this hospital. My daughter gets called and they notify us that we have been waiting in the Covid room though the Sign clearly states Pediatrics waiting only!!!! We get to the back where they do vitals and we attend a virtual call with a doctor. Then are given direction to wait back in the waiting room. We go back out into the waiting room feeling frustrated that there was no clear direction or notifications that the pediatrics waiting room was now a Covid room as we have been possibly exposed to Covid. I then approached the front desk for reasoning and they said there was a sign. I then looked for the sign and then see a fine print typed up paper taped that said Isolation. This printer paper didn’t stand out from any other sign or piece of paper that they had all over and around their emergency department walls. FINE black ink! The pediatrics sign was purple and visible. If this was no longer a pediatrics waiting room than this sign should have been covered up and modified to avoid putting patients in immediate risk of catching Covid. I can only imagine how many others have been exposed to Covid due to this error of whom ever is in charge of ER guidelines. In general-Drive the extra mile to the next hospital. You won’t be impressed with this one. Sadly!!

Emergency room can’t even tell you how long the wait is over the phone. Worthless.

Unfortunately you and your family will be held hostage to incompetent time management If any of these folks worked in a business that took payment at the time of service they would all be fired

Staff verbal confrontation on the ER floor that proceeded to the rear area. Avg wait was 12 hrs. Customers were pleading for help.

Waited 5 hours with no updates and decided to call it day and just leave.

Went into the ER at 9:00 pm with my pregnant girlfriend having flu symptoms, we left at 5:00 am after never being seen by a Dr. very unprofessional staff wouldn’t help many patients and when I complained about the wait I was threatened to be arrested by the police on hand, apparently there were more security and police working then doctors not to mention the waiting room was filthy and has been under construction for over a year. I’m considering buying a “do not resuscitate” bracelet that says do not take to Franklin square

Poor services, I will never go back again at this location

Just a hospital with staff that don’t care about their jobs or the patients. Pretty sad actually. I will always take my self and family to gbmc.

We arrived about 5am and its 7:30. It wasnt too long of a wait. Waiting for treatment now. They dont move too quickly so it could be awhile. We are in the peds side. They closed this department and are using it for adults now. Hospital sure isnt know for cleaniness. The bottom of the bed is filthy. The nurses have been nice. And the PA who is helping my daughter has been wonderful...so no complaints there.Many patients came in complaining. The ones who seem hurt or geniunely sick are just quiet and waiting. Seems everyone wants treatment like yesterday and no one has patience.Waiting for xray, to see if my daughters wrist is broken. Other than that it hasnt been as long as some ER visits so I guess we cant complain.

It is criminal that a patient has to wait 5 to 10 hours before you can be seen.

I went there for an ultrasound and a receptionist at the front desk with steadily chewing gum like a cow while she speaking with me. She verified my address and then make me walk back out to get my drivers license that didn’t even have the new address on it. My appointment was at 2 o’clock and I didn’t get seen till 3 PM and no one bothered to give me an update to let me know that they were running behind. The ultrasound tech was very good that’s the only thing good about that place. I asked to speak to a supervisor and they questioned me. And they did not give me a survey when I asked for one. This place could do better.

My husband had a doctors appointment today with his primary care doctor for chest pain he has been having. They did an EKG and explained it did not come out good. They wanted him to go to the emergency room immediately. He hasnt even eaten anything because his doctor said he really should be going in an ambulance.We took this very seriously and went straight to the ER. They took him back right away. Got another EKG, blood work and xray and then wheeled him out to the waiting room.We arrived at 5:46pm and are still currently sitting in the waiting room at 11:45pm. They are waiting for a room to open up. No sense of urgency and we regret not grabbing something to eat. I wish we would have went to another hospital. I would not recommend Franklin Square emergency room, though I do believe the hospital part is awesome.Hoping he gets called back soon.

Its a great place to go if you want to spend $2,000 for them to misdiagnose a hernia as indigestion & gas.

Very dirty, overcrowded and children running around coughing and sneezing on everyone. I had high blood sugar and low sodium; no priority given. Waited an hour and a half for triage then another hour and a half to be seen. Another hour for blood work. Could not get a vein, had to wait more. Rude PA AND Doctor. Total time. 12 hours. Never again.

Waited in the waiting room for 8 hours smh

Before I stepped foot into this place I read the reviews. I had no choice though, being from out if town and in pain I had to go. My first red flag I encountered was triage. Their scale is about 40lbs off. I know how much I weigh, but their scale said I weighed 40lbs less..scary thought due to thats how they give the correct dosage of medicine. I then got put into a room and sat there before anybody saw me for 1hour. I was not pleased by the level of care and professionalism here. Overhead a nurse saying they lost lab results and why nobody bothered to say anything...

Terrible ER. We took my mother to the ER for super high blood pressure (meaning bottom number was over 100). They took us back pretty quickly, but then we never got any info on how she was! We waited 6+ hours for information on what they did to treat her/how she’s doing! I would say go somewhere else.

DO NOT GO HERE! My 4 years old had. 103.1 fever when we walked in. I brought a thermometer and checked her every so often since the staff there didn’t bother to in the 2.5 hours we were in the waiting room. When the fever reached 104 and she began shaking I informed a nurse who told me to “Be patient.” I did the best thing I could do at Franklin Square hospital and that was to get up and leave for another hospital.This establishment should be absolutely ashamed to call themselves “medical professionals.”

THIS HOSPITAL USED TO BE GREAT, BUT IN THE LAST 10 YEARS, IT HAS BECOME A HORRIBLE, DISRESPECTFUL, UNDER-EDUCATED STAFF AND DOCTORS, ALONG WITH HUMAN RESOURCES!!! A NURSE PUT HER HANDS ON ME, JUST BECAUSE I PUSHED THE NURSES BUTTON TO ASK TO BE UNHOOKED SO I COULD USE THE BATHROOM, AND THERE WERE WITNESSES!!! I FOUGHT SO HARD TO GET THIS RESOLVED, ONLY TO BE LAUGHED AT AND HUNG UP ON!!! I DID FIND OUT SHE GOT SOME KIND OF DISCIPLINE, BUT WOULD NOT SAY ANYMORE...THE PEDIATRIC UNIT IS AMAZING, I WILL GIVE THEM THAT, BUT THE REST OF THE HOSPITAL IS WAY WORSE THAN BAY VIEW, AND THAT SPEAKS VOLUMES!!! THEY NEED TO FIRE THEIR STAFF, AND START OVER!!!

10 months pregnant involved in a 3 car accident. Ive come here all my life since its so close but this is by far the worst hospital Ive ever come to. You would think since Im past my due date and involved in a serious car accident Id be a priority but not at all. I thought with different staff and new triage procedures it would be a lot better. I only still come here because Im too far along to change hospitals but I would definitely like to be elsewhere. No sense of urgency, just all around terrible service.

The low rating for this facility is well deserved.If i could rate them zero I would. There is no sense of urgency in this place - none. If you truly have an emergency this is not where you want to go. I spent six hours there and left feeling the same way iI came. Never got the meds the doctor said he would prescribe I went there for chest pain. I ended up walking out. Not to mention the place is filthy. They have no regard for the sick. To call them doctors and nurses is an insult to the profession. At one point they couldnt even locate my labs. I could really go one but i wont. GO SOMEWHERE ELSE!!

My wife passed out at the Dentist so an ambulance took her to Franklin Square Hospital. Arrived at 12 PM. They took her vitals and then she proceeded to sit and wait for 5 hours all the while asking for a nurse to ask a question. The response was il go ask the nurse to come and see you. 5 times we asked with no nurse showing up.this is by far the worst er ever. They dont care. They say they take people by priority. Dont believe it.

Came into er with my husband with problems breathing and congestion, arrived @ 10 am ran flu tests n days at 5pm still waiting in the er department for test results and if he is to be admitted for pneumonia learned our lesson. Not to mention while waiting a friend of a nurse walked in spoke to the nurse with red neck length hair, and they were immediately taken to the back to be seen by a doctor did not even go through triage. Must be nice. To have clout.

Their staff cant even keep track of what patients theyve moved. I had a nurse get an attitude with me, because he was looking for me, while I was getting a CT scan!!! Not to mention, I went to this ER with an intestinal infection. They did NOTHING to treat me. I developed sepsis under their care. Had I not walked out and went somewhere else, Id likely be dead.

Terrible!! Came at 3 now its 9 .. stilll haven’t heard a word from the doctors.. they just send you to the waiting room doesn’t matter of injury... wish never came here

The hospital itself is a very good, but the emergency room is the worse that I ever seen. I checked in at 1:35 am and finally I came in 5:00 am and discharge at 6:03 am . When I came in I see nurse and doctors sit and do nothing sound like not busy. they should show care of patients and do good pace and make people feel better. I sat and saw people suffer with pain, they sat too long like I did. the staffs are very nice there but the worse way of progress to get patients to be checked and take care than sit to be suffered. emergency room that should do it right away.

This hospital saved my life and everyone there, the doctors, the p.a.s , the nurses and staff were so kind. I woke up on life support and no family present but I was not alone. Thank you for another chance at life.If you are reading this Dr. Greene, thank you and btw, I HAVE been paying it forward.💙

I will never go to this ER again! My experience was terrible! I went in for chest pain. I was taken straight back but they had me sit in a seat for 10 min before someone did my EKG. They drew my blood with the curtain open. Nobody told me they were placing an IV port. They said blood draw so I was quite surprised when she put it in as I wasnt prepared for that. Then they sent me out to the waiting area where I spent most of my 6 hour visit. They were doing BPs in the waiting room. That is a HIPAA violation. Then they finally came to get me to supposedly take me to my room. No it was the same room they did my EKG in and the chair was horrible. Can you imagining spending most of your night in the waiting room to be brought to a chair? They treated me for something I didnt come in their for. It didnt work because that wasnt the problem! My symptoms never resolved. They told me my bloodwork was fine only to log into the portal the next day to see my Iron is low and TSH levels are high. How is that normal? That is ridiculous. People come for help and it seems they just do the bare minimal and send you on your way. Its no way that doctor reviewed my labs correctly. Hypothyroidism is serious and has serious effects if left untreated which could explain why I am having chest pain but according to the doctor my labs are fine. I would never go there again!

1 star is really too generous. Sat in e.r. for 10 hrs crying from abdominal pain and dehydration...only to be left in a filthy waiting room with iv needle hanging out of my arm and no help in sight. Finally got so aggregated with the wait...the pain...and the lack of urgency the staff displayed. I would never recommend this hospital to anyone. Please get your hospital together and give the people the care they deserve.

This emergency room is by far the worst one in history. Let me start off by saying this is the closest ER near my house, while we sat in here for 5 hours, never seen by a doctor about anything just nurses who explained that the doctor needed to look at the chart and the results.First I’m no doctor or nurse but it doesn’t take 5 hours for Cat scan, urine sample, or blood work results to come back.Secondly haven’t seen not one doctor since I have been in this emergency room.Third I sit here in the room and just here nurses talking about there day and laughing and giggling and asking how long does it take to cook a turkey in a microwave while a man screams for help in his room.We have been here since 9:30pm it is now 2:51am I have not slept at all and finally a doctor comes in and ask my significant other what’s been going on. I wouldn’t come here at all!!! What a joke!!

Had several bad visits but they don’t put everyone in a room some people are waiting in the hallway and they take forever to give pain medicine although you in severe pain. They need to get more room or hire more people to work to help out because it’s more packed then usual.

I really don’t recommend visiting the Emergency room at Franklins if you can help it. It’s a total joke. The waiting room is filthy and filled with ailing people left unattended with ivs in their arms. I took my father here to assess his chest pains and shortness of breath- potentially a heart attack- and we ended up waiting hours (around 4) just to be seen by a doctor. Don’t even get me started on waiting for the results of your x-ray/EKG/bloodwork. Add another 4 hours just for that.Receptionists were kind, but the actual doctors/techs seemed unorganized. Like they just didn’t care.Probably the worst hospital experience I’ve ever had. Travel elsewhere for your emergencies, save yourself the trouble.

I wanted to believe that by staying with same hospital and being patient was a good thing until I was rear ended in a car accident and came here for treatment. Ended up in this place for over 3 hrs and even with them knowing i was injured they had no rooms and i went without painkillers for that whole time. When i finally had enough and pain got me to the point i asked for iv to be removed so i could get over counter pain relief.... They basically tried to make it seem like it wasnt a big deal and its the normal.... Ive been coming to this place for years and it get worse over time not better. They took iv out but i ended up still sitting in an extremely cold lobby which was making my pain worse. I have never felt so mistreated in a place meant to heal in my life. I feel like whatever changes they have made basically destroyed the triage system here and the fake sense of care is very apparent.

Ive been here for 6 hours or so, I am still sitting in the waiting room. I had a chest x ray done and can’t get results until I see a doctor which who knows how long that’ll be, and because of my extreme phobia of needles I need enma cream and a prn but I have to wait for that too. I am in extreme pain and I’m told “you’ll be soon”. That was 2 hours ago probably. This is the closest to my house but an emergency room to them must not mean much because I am in pain. Also staff acts disorganized and not sure what they’re doing. I’ve been told different things by different people over the course of the day that are hypocritical against each other. I wish there was a better er nearby.

Not even one star!!!0 star will be tooo much for this place!!!What for you are building more structure or more departments??? To make you to wait 5 hours and above to try you to be seem for a DR???A dr they make you to wait 5 hours with a 12 years old child, who is coughing like crazy and breath difficulties????For the DR said ohhhh she is fine, the virus will take 1 more week!Not to mention the fdisrespect, nasty and Mrude staff,Go somewhere else!

If I could give this review NO STARS I would. This place is the ABSOLUTE worst hospital in the world. All they care about is a pay check and surely don’t care about the patients needs. I can’t fathom enough of how much I HATE THIS HOSPITAL. Someone goes in with chest pains and troubled breathing they check your vitals and send you back to the waiting area, and make you wait for 5+ hours just to go back and sit in the room for another 3-4 hours. I’m writing this review for my mother as she is the patient. If you can go somewhere else, do so because this place doesn’t have your health needs in their mind they just want your money.

Very bad service we were there for five hours waiting for someone to see our daughter we ended up leaving and wasting our time.

Have been waiting over 7 hours ,Im pregnant and Im having complications, have a history of blood clots and on top of that couldnt feel my legs and had problems breathing and walking still waiting to be seen. WORST HOSPITAL EVER. NEEDS NEW EMPLOYEES AND NEW MANAGEMENT. Only 7 minutes from my house but traveling to Towson to go to saint Joesphs hospital is WORTH IT ! DO NOT GO HERE EVEN FOR LAST RESORT !

UPDATR: Total time spent - 17 hoursIf I could rate it -100, I would. We came in to.emegrnecy room at 6pm because my sister was recommended by doctor due to chest pain. We have been in ER for over 10.hours with no information or update. We asked several times that doctor said she could be having a silent heart attack and if they cannot service us to let us know so we can go elsewhere. Due it her chest pain when it became unbearable for her to.sit in the chairs or half lay on the couches at 3am in the next morning. We even asked at this point how long it would be and we were.told 3 more patients for the next 3 hours. We also asked if she can lay down somewhere and we were.told yes we do have beds in the back but specific emergencies by the reception staff . She told us to simply wait even after we requested that we dont care even if we see the doctor put here. When I asked if we are being delayed because no doctor is on duty she said no in fact we have 3-4 doctors in the back with a laughing manner. My sister is in a lot of pain at this point, frustrated from being here all night and crying due to no help from the hospital. We had blood work and EKG done twice with no information about how they turned out. The repeatedly kept saying 3 more or 2 more patients ahead of us and not helping us at all. This was a horrible experience and I will never come.here again. It seemed like all the staff cared about was making money but working really slow. They were literary walking at snail speed. Other people were crying in pain and were given no help or treatment. Some patients had been there for 12 hours. This is horrible operations management at this hospital. It you cannot service that many patients, you need to.turn away patients and not care about money but this hospital does not feel that way. I saw a person bleeding and still sitting there for 11 hours. If I could complain to some higher place about this I would. I will definitely share my experience online as well as with any friends and family who think about choosing this hospital for service. The most greedy and inconsiderate staff ever.

Very professional staff & doctors got me in fast 12/10/18

The nurses here at the ED work extremely hard. They are understaffed, but still continue to treat those that require an Emergency room. Thank you for all of your hard work!Now on to you whining bunch of people that gave this place a 1 or 2. Welcome to the day and age that people no longer have a primary care provider. Everybody gets a little sick and decides they need to go to the ED. Here is the problem. If you have been sick for a couple days, and notice your symptoms getting worse, this is the time to call your primary care provider. Schedule an appointment with them. Or better yet, visit an urgent care facility, that does incredible at serving those with minor cough/cold.Second, some of you may not know how triage works. If you do decide to go to the ED for your sore throat, if your vitals are stable, youre not a top priority. If you scream at the top of your lungs because your abdominal pain hurts, youre not at a top priority. Just because you scream, doesnt mean youre going to be seen.. it means youre making a very unpleasant situation for the rest in the waiting room. If you say you have chest pain / trouble breathing, and your vitals / EKG determine that was a lie, guess where youre going? The waiting room. If you call 911 because you think youre going to be seen faster, guess what? They place patients in the waiting room too.What Im trying to say is: go to the Emergency Department for an EMERGENCY. Dont waste your time if you have a cough and cold. Thats just poor judgement on your part. But dont rate a hospital as low as 1 or 2 because you made the poor Judgement in not calling your own primary care physician.

Horrible. I wish I had looked at the reviews before hand. I was called back immediately and barely looked over before a nurse took a sample for strep throat. She leaves the sample for an entire hour, My S.O had come out to ask someone at the desk in the back of the nurse was coming back for the sample and she said wait for a nurse to come I had to flag down another nurse to complete checking me in. I hadnt been checked in at all for an entire hour. Once I get a nurse to take the sample we were sent back to the waiting room where after waiting for another 2 hours ON A STREP THROAT TEST am told that there are two people before me and to hang in there. A strep test at any other hospital had not taken me more than 25 minutes of my time at most. Its going on three and a half hours and I can hear the desk workers and the nursing staff joking over coffee. I saw five more staff members come in and yet and still the emergency room service is barley at a slow crawl.Do not come here if you value your health and time. Im ashamed for all of the staff involved.

Horrible triage prioritization. Horrible lack of any senses of urgency. 3 hours to be seen while in obvious pain and distress. Currently four hours in, and still waiting for actual treatment. It seems that the majority of the work being done here is for insurance companies, not the patients. Next time, we go to Mercy, despite being twice as far.

The old er at this hospital was sloooooowwww BUT was much faster than this newer one!! Came for chest pains and numb arm and got ekg right away then 2 hour wait to get bloodwork. 3 hours later still waiting for bed in back so I can see dr and get results. I assume the results cant be all that bad if Im still just waiting in the waiting room!! Have seen 3 patients leave to each 1 they have called back. So the should be needs available unless theyare stacking people on top of each other! Worst experience ever and I wont return here voluntarily!

Came in the ER after having a seizure and elevated blood pressure after them taking blood work and pushing me back into the waiting area I’ve been here over 5 hours now they have only checked my blood pressure 1 more time I’ve asked for my results and a paper just showing I was here just so I can return to work tomorrow since the seizure happened at work and they sent me here I’ve been told they can’t give me one without seeing the doctor and he’s not available after a seizure my body is weak and I’m tired they won’t even allow me to lay down and rest lets hope I don’t go into another one on their time clock THIS USED TO BE THE BEST PLACE IN MY OPINION TO COME FOR AND EMERGENCY boy have times and people changed the attitude of the staff here is terrible

Their policies are not service-oriented. I needed a first trimester screening done, and was unable to come to my appointment because I wouldn’t be allowed to take my child. I wish I could say whether or not they were understanding, but I couldn’t get anyone on the phone! I had to wait to speak to someone the next business day, and they did not reschedule my appointment. I was told to call my doctor and tell them that they cannot complete the services.

This hospital is the worst! My son has chest pains and kept passing out at home. I brought him to the ER at 11:30am this morning and it is now 10:30pm and no end in sight. Weve asked how much longer will we be waiting several times and are told I have no idea What kind of hospital treats people this way!?

Total ridiculous that people in pain wait this long. My fiance breast feed our baby and she is showing signs of mastitis which she just had in February. That month they must have cared because we didnt have any issues. Mastitis is very serious as the infection can get into your bloodstream. Im about to lose my shot on the staff here. Horrible someone should look into their horrible employees.

Came with a busted head in extreme pain and now its 6 hours. Still bleeding from my head. SMH, Whats the sense of an emergency room if they dont take your emergency serious

This place really deserves zero stars.

Wife in pain, over eight hours waiting to see a doc, should be unacceptable. Told the front desk and a nurse but no one seemed to care. Wont come back here voluntarily.

Came in an wait 5 hours to be seen then when I went to ask how long nurse said there is 5 people in front of me there was nobody there then I ask to talk to someone they they ask they laughed at me

Ridiculous ED wait time. Terrible place!

This is the worst f**king hospital I’ve ever been too my pregnant wife waited 7 hours in pain & was never called we left & went elsewhere countless other people bleeding & or dislocated wrist never called back place needs new management & too be shut down

Worst ER experience ever😭

The best

Stayed too long

Waiting room dirty

2nd time at this ER in 8 hours and the emergency room front staff is more worried about completing a chart than assisting a SEVERELY asthmatic patient who does not have enough breathe in them to speak a single word, let alone a sentence! And its all on video.. I believe this is also a racisism issue.. while the Caucasian lady refuses treatment due to having to complete a chart an African American woman (staff member) comes immediately to the rescue with a wheelchair understanding how serious this emergency was!! This is not okay, and could have seriously cost someone their life. Franklin Square WILL be hearing from an attorney!! If youre staff is not compassionate, understanding & willing to do their job, its your job to get rid of them!! Disgraceful!!