Where a medical emergency is treated like a criminal offence. 10+ hour wait time, and I was kicked out at hour 10, separated from my fiancee, right along with a mother being separated from her autistic son.This hospital is an absolute disaster. DO NOT go to John Hopkins if you value your safety. Im absolutely disgusted.

Security ladies at the emergency are very rude, my husband is being addressed by the nurse after 3 hours and for 3 hours they kept patients waiting without any treatment because they are waiting for the COVID results to come back negative. After which they are again waiting for approximately an hour to get their room. The ER won’t communicate information over the phone as well.

My son was sent there by patient first for an enlarged heart and shortness of breath. He got there around 8pm on 9/08, It is now 2:41 pm and he still has not been seen by a doctor. This is very scarey situation for him and all of us. We would like some answers. Patient First was very alarmed how enlarged his was and told him it could be fatal. This is crazy. Bayview isnt much better either. Franklin square has an excellent ER but know he would probably stay and their care upstairs is atrocious he decided not to go there. I know they are overworked by frankly Hopkins has had this issue way before the pandemic.

This is the worst hospital in east baltimore. They have you wait 13 plus hours to be seen if you are lucky. You can ask to speak with the charge nurse that will never happen or a supervisor yea right big fail. This hospital do not care about the community or there patients. They will literally wait on you to leave to make there job easier. You can die and no one would know it. Avoid this hospital by any means.

Let me first start by saying the long wait you may find in the ER is beyond worth it for these amazing nurses and doctors. Everyone down to the cleaners and nutrition team were nothing less than helpful. Always remember when visiting and ER at any point traumatic cases can come into the ER and that will make you wait time longer. Think about it, what if you came in with a life threat, you won’t be able to wait for someone with a cut finger to go before you. This team has helped me so much and I am so incredibly thankful for a determined group of doctors that actually listened to me and were determined to find out what was wrong. Be patient with your hospital staff I can assure you they are trying their best. Thank you John’s Hopkins for providing top of the line patient care.

Unfortunately it was a lot of rude childish petty staff as soon as I walked in the er the flamboyant strong desk guy gave me attitude for no apparent reason when all I did was tell him why I came to the er

Absolutely filthy. The chairs arent wiped down at all. This is the only seat left. The floors are sticky and it looks like I’m sitting on top of dry blood 🤢

If I could give a zero I would. Had to go because surgical incision was infected and urgent care refused to deal with it because liability, so we had to go to ER and wait 10 HOURS before we finally asked whats going on and were told oh, we were going to let the attending do that... On the next shift. No sense of urgency whatsoever, they have two waiting rooms, one for show and another they shuffle you into out if sight where patients come in and dont leave for hours. Was in there three hours without a soul leaving the room. Staff chatting and laughing in the hallways while people are suffering and not being seen. People try to say oh its because too many people abuse the ER but honestly, in every time Ive been to the ER, its only legitimately sick people and people who were told they had to go to ER by insurance or turned away at other locations. Stop blaming the patients for bad quality of care.

If I can give this place a negative stars I would. I am originally from NYC and just recently moved to Baltimore a month ago. My girlfriend and I came here because she wasn’t feeling well at all and we saw Trump speak glowingly of the hospital during his time with covid. Obviously we weren’t getting Presidential treatment but we figured it was a good hospital to go to. We arrived at 9pm and it is currently 5:30am and we are still waiting!!!. In all my years in NYC I’ve never been this long in an ER this is criminal how they operate this facility, even Lincoln Hospital which many New Yorkers rate as the worst hospital in the city would never keep you waiting this long. I usually don’t write reviews but this needs to be said, stay away if you can!!

The best thing that they could do is open an urgent care adjacent to the ER and divert people there who truly are not a serious issues. The public does not understand that the ER is for SERIOUS or life-threatening medical issues. But the hospital cannot turn away care so the wait ends up being 8-10 hours.

This hospital needs to take more responsibility pay more attention to their patients than their cell phones literally they run over here like theyre lost

Waiting through 22:30-09:24, then the nurse who lead me to the doctor’s office has bad service

Greatest Hospital 🏥 to meAnd my Family ;...........

Very rude staff extremely long wait time a friend of mine went in couldnt go in with him was outside waiting because of covid but were there for like 9hrs & still left without discharge because of the horrible service & long wait

8 hour wait. The worst.

Had no issues in getting my mother in the ER during the pandemic. It was somewhat inconvenient to have to walk around to the main entrance on the New Orleans side in order to get to the ER. Triage was professional and understanding of what my mom needed. Wait time before she was admitted was surprisingly quick-within 30 min she was in and under an hour, she got the assistance she needed. Appreciate that

23 hours waiting and counting. Please don’t come here.

Awesome place for childhood cancer treatment and research.

Worse hospital I’ve ever been to, they have an eye clinic, the only reason I’m here for the 2nd time. If you have an emergency you are better off literally any where else.

I took my husband to the ER this morning. We were greeted outside and ask if we needed a wheelchair which was very helpful. The check in process was quick and friendly. His oxygen level was very low so he was taken back right away. Because of COVID I wasn’t able to stay but they were very reassuring and gave me a paper with the ER number and told me to call back and check in. I called back later and his nurse gave me an update. I am very pleased with the process and care he is receiving.

I came with severe abdominal pain at 12:30 and have been sitting in the ER for 8 hours and counting now with no information no check ins absolutely nothing but sitting here in my own pain. If i couldve gone to a different ER i would have cause this is by far the worst ER ive ever gone to.Edit: once i was actually seen the doctors were very kind and checked everything to make sure i was okay the staff is doing there best

My brother come in to the ER with a bad cut after they stitched him up they have him walk out without any badges covering up the wounded!! And they receptionist is very rude! I have him go back in and get bandages they put a regular bandage and not wound dressings!!! 😡😡😡

I came to this Er as I hurt my eye at work around 1:30 pm and got there about 3:30. I was registered twice and saw a nurse who gave me ibuprofen in the span of 8 hours I was there. I left without seeing the doctor at 11 pm. To say that it was a super depressing and frustrating experience is an understatement. Deplorable attitude towards human beings and lack of kindness. There were definitely some nice nurses, but I think they seemed overworked and understaffed. When I talked to a triage nurse again to see if I could get some kind of gauge of how long it would take, she tried but couldn’t give me anything but a vague assurance it might be before midnight I would see someone. I just couldn’t stay any longer. I have a son at home.But as I talked to other patients around me, many had been there going on 10-12 hours with very little accomplished in that span of time. If that’s going to be the norm, they need to provide easier access to food. Two snack vending machines are not acceptable or enough for people that are ill. I felt weak just sitting there and taking in the lack of love there. Sad sad place. I will never go back there. Unless I am forced kicking and screaming. Sad that they are supposed to be best hospital in world. BS.

I specifically told the individual at the desk that I needed to see an ENT, as I had a foreign object lodged in my eardrum. I waited for 5 1/2 hours until the pain got so bad I had to speak up. I was, told that all specialists had left earlier that evening and that they didnt know when I could be seen. Then the individual basically accused me of only being there for pain medications - I never once stated I wanted medications. I just wanted the object out of my ear! I wouldnt take a dead cat to this ER.

I had a terrible experience here. When I arrived a man assaulted one of the staff members, so my check-in was delayed as they dealt with that- but was given no instruction so I just sat there for 30 minutes until they stopped gossiping. Then I finally got checked in. I was triaged quickly, my doctor had instructed me to go to the ER because I probably need to be admitted and they had called ahead to give them a heads up I was coming in, from a hour and a half away. I am leaking fluid from my ear, which has happened and required surgery before On top of that I am running a fever and pregnant. Because I had a fever they had me get covid tested, which I understand. So they carted me off to a separate area for covid testing where they placed an IV to get labs and did my nose swab. They placed me in a hallway to wait for my results with other patients waiting on their results which made me feel very unsafe for my pregnancy. Once my result came back negative they allowed me to go back the waiting room, with more people. Where I continued to wait for 11.5 hours. With no updates unless you asked. Everytime I asked I was told another hour. As other patients who had gotten there after me were taken back, but others who were there before me were not. I do not understand the triage system here, leaking spinal fluid is absolutely an emergent situation as meningitis is a concern. While I was there after my initial triage they only came around to take my vitals twice in 11.5 hours. Each time my blood pressure and heart rate were elevated, but not addressed. I am a patient at Johns Hopkins and I usually have great experiences but there ER is horrible. After sitting there all day I called my fiancé to come pick me up- he had gone home because they would not allow him inside because of covid procedure. I made the decision to leave as I am pregnant, had not eaten since breakfast that morning, was incredibly exhausted and in pain. When I informed them I was leaving they told me they understood and to call my PCP. I told them I would be informing my surgeons who had been the ones that instructed me to go there for admission to the hospital and that it was absurd to have people wait this long to be seen. The amount of people I had been exposed to was sickening. I am so nervous about covid and hope I did not pick it up while waiting. So frustrated with this experience.

Horrible experience. I have Stage 4 Ovarian Cancer and have been dealing with Infection from complications with a port. I wanted to be seen as I could feel I had a residual infection from a previous procedure... I sat there in the common population for 4 hours. All they did was do a covid test. After I overheard one person saying (when he complained about his wait) the nurse said there had people there for over 13 hours. More and more people kept coming in looking very sick.... I am immune deficient. I left. It is unconscionable to leave sick people sit like that. There has to be a better way. There has to be a commitment to better management of treatment. I felt the “C” team was running the show.

I HAVE TO BE HONEST JOHNS HOPKINS HOSPITAL EMERGENCY ROOM, AND CHECK IN REGISTRATION ARE THE BEST. I HAVE MY 90 YEARS OLD FATHER IN-LAW HERE FOR EMERGENCY ISSUES I WILL NOT GET INTO. ALL THE DOCTORS, NURSES, ETC., ARE EXCELLENT PEOPLE VERY FRIENDLY AND CONCERNING. THE BEST HOSPITAL I HAVE BEEN TO IN AWHILE. KENNY, NURSE SHANNON, DOCTOR RODNEY, DOCTOR KUTTY, NURSE TAMARA, DOCTOR BIANCA, NURSE DELLA, REGISTRATION JORDAN, RADIOLOGY TECH., NURSE FAYE, THE TWO SECURITY GUARDS AND THE POLICE OFFICER LADY WORKING THE FRONT DESKI TRUST THAT JOHNS HOPKINS ADMINISTRATION REACH OUT TO ME BECAUSE I WILL BE ASKING THEM TO GIVE ALL THE PEOPLE UP ABOVE AN AWARD OR CERTIFICATE FOR THEIR HONEST HARD WORK.

Worst ER ever. Prepare to wait for hours and hours and hours. What a shame to the name of Johns Hopkins

Had to bring in my husband for a scratched cornea, resulting in him being visually impaired temporarily. He waited by himself for 14 hours before seeing the doctor. He was put in a wheelchair that could only be pushed by a second person from behind, and due to not being able to see was literally unable to get himself food or water & left sitting uncomfortably over night. 14 hours is so ridiculous of a wait on top of staff seeming careless. The wait room is dingy and cold with the TV blasting - all around horrible.

On vacation out all ers in the country I been to this is the worst

Walked in at 4PM with some chest pain, I have not yet seen a doctor and it is 1AM, what a joke. They will not give you an estimate. They will make you feel bad about wanting to leave because they made you wait an entire day. Go to university of Maryland.

You feel abandoned, some nice people, some people that don’t care about you, just 10 people waiting, but you wait for hours... I’m not at ER because I want, the insurance is expensive, the hospital is supposed to be one of the best. But I can’t see where is the best! I’m disappointed:-(

My sister came here on recommendation of an urgent care doctor because she was suffering from dizziness. She was seen reasonably promptly and successfully treated. It is now 9:10 and we are still waiting for someone to let us go or even to explain what we are waiting for.

The waiting room is like the first circle of hell. Patients were crying or on the floor and staff just ignore them.If you need to take your child to emergency care, the childrens ER is 1000% better.

Filthy, horrible management, + Staff abuse me.DO NOT GO HERE GO TO A BETTER PLACE

This is by far the worst hospital I’ve ever been to! I spent about 10 hours just in the waiting area alone.

I have leukemia and this morning I started vomiting blood. I called my Dr and was told to come here. Huge mistake Ive been in the waiting room since 11am and it is now 3:30. I wish they would tell people to go home instead of giving them hope for medical care that nobody will get.

Me and my mom took my brother here, because he was having problems with his blood sugar. We have been waiting on someone to come and tell us what needs to happen, if he needs to stay at the the hospital overnight. Or if he can go home, my mother and I are exhausted, it’s 2:49 AM and NO ONE has come to talk to us for hours and hours. My mom went out twice, and they said they’ll send someone to talk to us, and we’re still waiting. I’m angry af, and I’m extremely mad and tired. You guys need to stop lagging. This is UNEXCEPTABLE!!!!!!!!!

If you are not dropping dead expect to wait 10-14 hours!!! I wish I could give this place negative stars! Is this supposed to be an emergency room??? Are you kidding me??? It is 6:00am now, I spent 10 hours waiting and I am told since there is a shift change, I have to wait another hour for a new shift to see me at 7:00am. At 09:00am I called the doctor I was waiting for and just went to see him in the same building. I spent 13 hours waiting for nothing! They just don’t care about you here. Stay away from Johns Hopkins as far as you can.

Worst Emergency Room I have ever been in!! I never write reviews but, I really feel the public needs to be warned!! Was put in the hallway for 9 1/2 hours!! Talked about my diagnosis and all my personal business in front of other patients and staff!! Went to get a Pap smear done the Staff left the door wide open!! I was so upset!! Staff plays on their phones and talks about their personal lives loudly, they talked about other patient’s diagnoses and personal information!! I could literally tell you everyone’s business!! HIPPA is a joke to them!! Very unprofessional!! Then in the middle of my discharge the doctor pretty much told me that I was not important enough and that I would have to wait until she was done with a trauma patient!! Which I understand, but there was other doctors everywhere and we had to wait another 2 hours just to be discharged!! Absolutely unprofessional!!

The front desk of the emergency room were very inpatient when I started to ask questions about my current situation. Looking at me like Im asking too many question but ones personal well being is important to me. Security over heard and answered some questions I had. Nurses were nice but front desk needs to take a customer service class.

Dont care about the patients condition or recovery. U could be shot they dont even give u pain meds or cane for leg brace. The children emergency room services are worst ....no BLACK parents should ever take our kids there they will open a CPS case just for u needing doctors to help u get your kid well. This is the worst hospital in the 🌎.

Long wait time, stay crowded, they just throw u in waiting area no matter the extreme situation, and some things they dont even provide service for! Was in extreme pain from IUD and they dont handle removal, just give u Tylenol and send u home. They run blood, urine and other test all day for nothing. Just to keep u for charging insurance. Overall still think they get straight to the point after keeping u for hours just for discharge.

If your a dying dont come here, go anywhere else. Been here twice waiting in the ER with shortness of breath and chest pain etc. Vitals taken and thrown back in the waiting area. Feels more like a prison than an ER. This place is filthy dirty and unorganized

Worst ED Ive ever experienced. 7 hours and counting. New shift comes on and doesn’t even reference blood and urine taken 5 hours ago. The first smile I witnessed from staff was after a fight broke out between security and someone In the waiting room stomping and becoming aggressive towards the triage desk.

Been waiting 10+ hours now & still not yet seen. What hospital is possibly this slow that they have everyone waiting what feels like a whole day (because it is!)!!!!! Not to mention some staff isn’t the friendliest & doesn’t know how to answer your simple questions

I came in with my fiance for concussions from a car accident, they took her to the child emergency since she was 17, but I waited in this one. It took me 3 hours to just get accepted into the back to get checked. Then took another 2 hours to get my results and they had to do more xrays. And waited another 3 hours for those while i suffered waiting in the front in the waiting room with 30 other people. The place was unclean and there were women in wheelchairs suffering in pain crying waiting to be seen.... its not like a hurricane passed where there wasnt room for everyone. People needed help and it takes hours just to be seen... worst hospital Ive ever been to. Saw someone fall down with a seizure and the workers just walk around them and slap their face and do nothing..... one man walked in who couldnt breath, they made him stand at the front desk while they asked him his social security and name and adress while he suffocated.. worst place ever!

Wait time unbelievable and staff no bed side manner at all. They act like they dont see you.

If your a dying dont come here, go anywhere else. Been here twice waiting in the ER with shortness of breath and chest pain etc. Vitals taken and thrown back in the waiting area. Feels more like a prison than an ER. This place is filthy dirty and unorganized..

Beyond slow and confusing. The care staff I have been able to see far are competent (still waiting to see a doctor), but the check in staff are apathetic and the registration process is pretty much designed to make sure you are in debt before you have chance to realize you are going to wait hours. It has been 4 hours so far and the only thing they have done is take my BP, temp (incorrectly I might add) and most importantly for them - my payment information. Came here for my eye because they are supposed to have a dedicated eye ER but that is a lie. I am still going through the regular ER situation and then I MAY get to see the opthamologist IF they page him. Then I get to pay the overpriced parking for the HOURS I will end up being here. So go to any other ER if you can. Cant say they are better but cant be much worse.

This hospital should be ashamed of themselves. No one should have to wait 10-15 hours to be seen at ANY hospital. If you have other options, go to a different hospital.

Polite attitudes, horribly slow and will talk like youre not around if you have the door open. Go to Patient First or Mercy instead.

I0 STARSo they bring you back to do vitals ....then the waiting game begins. Waited 3 hours for migraine medication.waited for 8 hours to be told the MRI machine is down at the moment.I walked in to Inova Fairfax and was seen in 1 hour.

Horrible emergency room. Go anywhere else if you can. Very long 11 hour wait , with poor communication and health care. Union memorial is way better. Or university of Maryland. Went in at 10 pm on Saturday night. They were extremely slow and understaffed. They move you around various rooms every few hours to create the illusion they are doing something, but not actually providing any helpful treatment. My friend had a gashed lip and tooth knocked loose. We requested to see an ENT doctor, who was on call. We waited around for 11 hours getting moved around various rooms, waiting for the ENT. At the end of the 11 hours, we find out that the ENT declined to provide treatment and wanted us to go to oral surgeon or dentist. This occurred early in the evening, but we were never informed until 8 am the next morning. So we were waiting around for treatment from ENT for no reason. The staff should have communicated this sooner, instead of having us wait for so long.

I dont think it is an emergency department, it is only a hospital which is open 24hrs. The staff even dont care even if you die in the waiting area. The waiting time for ER is around 5-6 hours, I dont know how people call it as emergency department.I dont come to this ED as they will kill in the waiting area.

Very good emergency service!

Clean ER with awesome nurses & staff

This hospital is terrible.I wish I could give it no stars. The wait time is ridiculous,Ive been sitting and waiting for over 3 hours and still havent been seen. Needs better staff

Been here 5 hours. The irony of all the spiffy new research facilities around me, and this tiny undersized ER room at Hopkins Hospital is not lost to me. Are you helping Hopkins make money? Right this way. Are you a normal person? Take a number, dont expect to be treated today.

I was extremely ill and taken immediately. I received wonderful care.

The emergency room wait is ridiculous. After waiting two hours and not being even screened by a doctor I talked to a triage nurse who informed me the longest patient has been waiting 10 and a half hours and I wouldnt potentially be seen until after that. The wait at INOVA in Alexandria is 10 minutes to be seen by a doctor so driving down to VA for my ER visit.

Came @ 500pm its know 430am still here the floors are dirty and the is two homeless me sleeping on the tolet

This is by far the worst hospital I’ve ever been to! I spent about 10 hours just in the waiting area alone. The total time spent here will now be 12 hours. If you can help it don’t EVER come to this hospital because they don’t care about you at all.

Poor attitudes by nurses, long long wait times got there at nine and we are still waiting and it is almost 3am filthy place

I have been waiting in the Emergency room for over 4 hours. The patient I brought has been crying out in pain in the waiting room this whole time. I am so shocked and disappointed.

Bad service . These ppl need to take care of patients instead of laughing an giggling an not doing they job been here 4hrs n siting in waiting room

6 hours in ER and all they gave me was tylenol after my car accident

I had exes over my eyes two hours later I was back to doing stunts again I swear they Musta gave out health packs or magic mushrooms

This “emergency room” should be shut down or investigated for lack of capacity

My dad came from India to visit me had pain in the stomach been here 12 hours here YES 12 hours and still waiting for further evaluations.This is ridiculous as it sounds.If you don’t need any specialty here DONT COME TO ER HERE.

Best hospital in the US

Hell on Earth

Super slow.

Great!!!